Reviews
Write a reviewPurchace of my dream car.
First of all let me start by explaining that I personally have worked as a salesman at a dealer and know what car sales are all about. With that being said, this is a great dealer, upfront honest business with exceptional customer service skills. I was lucky enough to purchase my dream car from the owner, Joe. He was honest and helped me drive away happy. I would recommend this deal to anyone wanting honest hassle free service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Neil, We are so pleased we were able to get you into your dream car. I enjoyed working with you. I'm looking forward to future deals. Please let me know if there is anything you need. Best Regards, Joe Klaben
Bought a 71 Buick Skylark
I have always wanted a classic car and I was browsing the internet and came across this beautiful old school, muscle car for sale at Kalben Motors. I called them up on a Saturday afternoon to inquire about the car and unfortunately they had just taken it to the auction, but Joe said that he would call me back if the car didn't sale. I got a message Monday afternoon stating that the car was back on the lot. I went up there right after work just wanting to take a test drive, but after cruising around in the car for about an hour and a half, I knew that I had to have this car. Joe and I neogiated a good price and I drove the car off the lot that night. Even though I bought the car "as is" Joe agreed to fix a minor issue with the interior lights and windshield wipers. I am extremely pleased with my 71 Skylark and every time I take it out for a spin, I'm always getting compliments on the car and people always ask if they can buy it off of me. I always say No way buddy, you have to get your own. I would definitetly recomment this dealership if you're looking to buy a car
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Calvin, Thank you so much for the kind words. I'm glad you are giving the Skylark a good home. Please let us know if there is anything else you need. Thanks Again, Joe Klaben
helpful, reasonable, friendly
Joe Klaben provided a good experience for my husband and I when we were looking for a used car. We found a car that was on his lot by lookin online, we emailed him about it, and he responded quickly to us. He gave us a good trade in price for our old car, and was very accomidating when it came to us taking the newly bought car off the lot and coming back to leave our old trade in car. The place is "no frills" but that was fine with us, we just wanted a decent car for a reasonable price. We could recommend the place and would go back in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your business. We look forward to future dealings. I'm glad we were able to satisfy all your car needs. Please let us know if there is anything you need. Thanks Again, Joe Klaben
Great service and help from Joseph Klaben
Joe Klaben helped my wife and I buy a good car. He was kind, patient, and professional. We highly recommend anyone to see him about buying a car. Thanks Joe, and your staff as well!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks John I really appreciate the kind words. You and your wife were a pleasure to deal with. I look forward to future dealings. Thanks Again!!!!!
My 5 STAR Car Dealer in NE Ohio!
I have bought from Joe Klaben & Klaben Motor Sales before, and had another very good experience when I bought my recent car! I admit, I was looking at some other cars online, just to see what was available, but in the back of my mind, I knew I wanted to buy from Joe & Klaben. He has a lot of very nice cars to choose from, very low prices when comparing to other dealers, and so many 5 STAR Reviews with great compliments that were similar to my previous buy from him. Joe really went out of his way to help me get the right car & to get financed. I could tell he really cared about me, it wasn't just another sale & I like that! I already recommended him to my neighbor who is currently looking for a car, & wanted to recommend him to other online car shoppers...this is truly a 5 STAR Dealer :) Thanks Joe & Klaben Motor Sales!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I'm very proud of our reputation and I'm glad we were able to impress you. We are here if you need anything. Thanks Again!!!!
unfriendly
I was in the market for a used car and a friend of mine had seen one at Klaben he thought I would like. Well the car was exactly what I was looking for. I walked into the dealership to it completely abandoned. No customers, no sales personnel, no one. After a minute Joe Klaben came out his office to direct someone to help us. The gentlemen came out offered a test drive, to which I accepted. I loved the car and the guy I dealt with was very helpful and pleasant. Then I went to talk to Joe Klaben. I have never been treated so poorly. He honestly acted like he didn't want to sell me the car and was incredibly rude to my friend and I. My friend tried to talk very reasonable numbers with him (the same numbers it turned out I ended up getting) and he told us it was off the table. After about 10 minutes of this we decided to leave. But it was the car I wanted at the price I wanted it at. So I went back the next day and bought it. The car so far is great and the first gentleman was very honest about it. I almost didn't go back after the experience I had and almost regret doing so. I will not be coming back to this dealership
- Customer service 1.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 2.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I'm completely stunned by this review and really don't know how to respond. When the customer first came in he explained his situation to me and I tried to set realistic expectations for him on financing. I was not rude nor was I in any way offensive. He came back the next day and we were able to get very favorable finance terms, something I told him was a possibility from the beginning. He was happy and bought the vehicle we had a very pleasant interaction. I'm not sure why someone who just got a great deal and was treated extremely well would write such a negative review. I've been doing business out of the same location for over 10 years and this is the first less than perfect review we have received online.
Bought a Cherry 98 Monte Carlo With 23,000 miles.
Joe came in and sold me a beautiful car. The process was simple and easy.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the business, we really appreciate the kind words. I'm glad to hear you are enjoying your new Monte. We hope you enjoy it for many years to come. Please let us know if you need anything. As always we'd like to thank you for choosing Klaben Motors.
Great service, car was clean, excellent condition
We had a very good experience buying a 2004 Forester. The dealer did a nice job on repairs to the car to make it safe and reliable
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for the business and the kind words. I hope you guys had a great trip to Vermont. Enjoy the Forester and please consider us for future car buying needs. Thanks Again!!
2006 CROSSFIRE NOW FOR SALE
TO ANYONE LOOKING AT THE 2006 CROSSFIRE...IT WAS MY BABY FOR 28 MONTHS, CARED FOR LIKE NO OTHER CAR I EVER HAD. BROKE MY HEART TO TRADE IT IN, BUT JOE KLABEN TREATED ME, AND MY CAR, WITH TOTAL RESPECT. I NEEDED A CAR WITH AN AUTOMATIC TRANSMISSION BECAUSE OF A KNEE ISSUE. JOE HAD THE PERFECT MUSTANG GT FOR ME. THIS CROSSFIRE IS IMMACULATE, AND HAS $1100.00 WORTH OF NEW TIRES....YOU WILL ENJOY IT AS MUCH AS I DID...ITS WELL WORTH THE PRICE, AND THEN SOME...DANNY BROWN, FROM CARNEGIE, PA.......YES, I DROVE 2 HOURS TO GET MY MUSTANG FROM JOE....WORTH EVERY MILE, AND MINUTE.....DAN
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Danny YOU ARE THE BEST! Thank you so much for the high praise. We truly appreciate your business.
JOE WORKED WITH ME....INCREDIBLE SALESMAN
OK, I HAVE BOUGHT MANY CARS OVER THE YEARS, LET ME TELL YOU, JOE WENT ABOVE, AND BEYOND ANY "MAJOR" CAR DEALERSHIPS. HE SOUGHT OUT CREDITORS, WHO FOUND OUT, THAT I DO HAVE A GOOD CREDIT SCORE. HE ALSO GAVE ME A GREAT TRADE IN PRICE, SIGHT UNSEEN, FOR MY CROSSFIRE. WHEN I GOT THERE, AND ITS A 2 HOUR DRIVE, THE MUSTANG NEEDED SOME LIGHT BULBS....WELL, HE NOT ONLY HAD THAT TAKEN CARE OF, BUT, HE ALSO PUT 4 BRAND NEW TIRES ON THIS CAR, AND ONLY ADDED $200 TO MY PRICE....TRUST ME, THAT IS A $700 SET OF TIRES....JOE IS A CAR DEALER THAT IS WORTH LOOKING INTO. IF YOU WANT A USED CAR, IN PRISTINE CONDITION, AND A DEALER THAT CARES, GO HERE....I WAS TREATED WITH TOTAL RESPECT, AND, I WILL RECOMMEND HIM TO ANY, AND ALL FRIENDS....THANKS, JOE.....YOU ARE NOW THE ONLY PERSON I WILL EVER BUY FROM.....DANNY BROWN, CARNEGIE, PA.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Danny, Thank you very much for the high praise. I really enjoyed working with you, can't wait to do it again in the future. Repeat and referral customers are a cornerstone of our business. Enjoy the new ride!!