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Long-Lewis Ford Prattville

(179 reviews)
Sales hours: 8:00am to 6:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 8:00am–6:00pm 8:00am–6:00pm
Tuesday 8:00am–6:00pm 8:00am–6:00pm
Wednesday 8:00am–6:00pm 8:00am–6:00pm
Thursday 8:00am–6:00pm 8:00am–6:00pm
Friday 8:00am–6:00pm 8:00am–6:00pm
Saturday 8:00am–6:00pm 8:00am–6:00pm
Sunday Closed 8:00am–6:00pm

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Reviews

(179 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Long-Lewis Ford Prattville from DealerRater.

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Brent Little did an amazing job finding us the perfect

Brent Little did an amazing job finding us the perfect truck couldn’t be happier! The truck is nicer than he described! We will definitely take our future business to Brent

Brent Little did an amazing job finding us the perfect

Brent Little did an amazing job finding us the perfect truck couldn’t be happier! The truck is nicer than he described! We will definitely take our future business to Brent

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Had the satisfaction of returning to Long-Lewis Ford

Had the satisfaction of returning to Long-Lewis Ford River Region for an adjustment on my transmission! The service was exceptional and satisfying! Thanks to Chris Newell for greeting me as I walked in and taking care of my appointment! Casey went out of his way to address a concern of mine on anther issue and eased my concerns! Alicia took care of my rental, as well! Five stars for all 3 attendants! I love their attention to details! Great idea with this evaluation! Everyone goes out of their way for the customer’s experience! Thank you!

Had the satisfaction of returning to Long-Lewis Ford

Had the satisfaction of returning to Long-Lewis Ford River Region for an adjustment on my transmission! The service was exceptional and satisfying! Thanks to Chris Newell for greeting me as I walked in and taking care of my appointment! Casey went out of his way to address a concern of mine on anther issue and eased my concerns! Alicia took care of my rental, as well! Five stars for all 3 attendants! I love their attention to details! Great idea with this evaluation! Everyone goes out of their way for the customer’s experience! Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you SO much for the 5 star review, Henry! :) We appreciate your kind words and we hope you'll come see us again! :)

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Big truck service is second to none.

Big truck service is second to none. Small truck problem turned into a bigger problem but the guys in the service dept. got it handled in the best time possible. Couldn't ask for any more. Definitely would recommend them for any repairs needed and will use them again if needed.

Big truck service is second to none.

Big truck service is second to none. Small truck problem turned into a bigger problem but the guys in the service dept. got it handled in the best time possible. Couldn't ask for any more. Definitely would recommend them for any repairs needed and will use them again if needed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We appreciate the 5 star review, Jeff! Thank you for taking the time to share with us. We hope you'll come see us again! :)

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I recently took my 24 Ranger in to the service dept.

I recently took my 24 Ranger in to the service dept. to inspect a noise during start-up. Everyone there was great and listened to my description of the rattle, recommended they keep overnight to inspect during cold start. As it turned to be a normal start-up sound, they notified me that was no problem with my truck and I could come and pick it up. The whole process was smooth from start to finish and great people to work with. Nowadays your business is only as good as your people and Long-Lewis of Prattville has the best.

I recently took my 24 Ranger in to the service dept.

I recently took my 24 Ranger in to the service dept. to inspect a noise during start-up. Everyone there was great and listened to my description of the rattle, recommended they keep overnight to inspect during cold start. As it turned to be a normal start-up sound, they notified me that was no problem with my truck and I could come and pick it up. The whole process was smooth from start to finish and great people to work with. Nowadays your business is only as good as your people and Long-Lewis of Prattville has the best.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you so much for the 5 star review, Donnie! :) We appreciate your kind words and we look forward to seeing you in again! :)

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Geart service Dept.

Geart service Dept. Courteous, professional and fast. Waited in their lobby and 20 minutes later your truck is ready, with a detailed explanation of the issue and the corrective repair made.

Geart service Dept.

Geart service Dept. Courteous, professional and fast. Waited in their lobby and 20 minutes later your truck is ready, with a detailed explanation of the issue and the corrective repair made.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks so much for the 5 star review! We hope we'll see you in again! :)

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This is one of best car dealerships I’ve ever been to

This is one of best car dealerships I’ve ever been to great team honest and very courteous you will not be disappointed stop by ask for Shawn Smirnoff star 5 dealership

This is one of best car dealerships I’ve ever been to

This is one of best car dealerships I’ve ever been to great team honest and very courteous you will not be disappointed stop by ask for Shawn Smirnoff star 5 dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for the 5 star review, Katrina! :)

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The best of the best!

The best of the best! Corey Baker turned something that was a huge stressor in my family’s life into one less thing to have to worry about. Truly meant the world to us! He and the people at Long-Lewis in Prattville really go over the top to help their customers and get them the best deal. If you need help with your car situation, whatever it may be, reach out to Corey at Long-Lewis in Prattville! He truly cares about helping people, family or strangers. But then again, he never meets a stranger and loves a good challenge!!

The best of the best!

The best of the best! Corey Baker turned something that was a huge stressor in my family’s life into one less thing to have to worry about. Truly meant the world to us! He and the people at Long-Lewis in Prattville really go over the top to help their customers and get them the best deal. If you need help with your car situation, whatever it may be, reach out to Corey at Long-Lewis in Prattville! He truly cares about helping people, family or strangers. But then again, he never meets a stranger and loves a good challenge!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

What an awesome review, Ansley! :) Thank you SO much for taking the time to share with us about your experience with Corey and the rest of our team. We hope you'll come see us again! :)

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Friendly, caring, thorough and I will tell friends about

Friendly, caring, thorough and I will tell friends about great service! Thanks to the Ford team.

Friendly, caring, thorough and I will tell friends about

Friendly, caring, thorough and I will tell friends about great service! Thanks to the Ford team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We appreciate the 5 star review, Dennis! :) Come see us again!

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My sales person, Tim Cauthen, was the absolute Best

My sales person, Tim Cauthen, was the absolute Best salesman I have ever encountered. Super kind and gentle. There was no pressure to my decision making. He answered any and all the questions that I had. The entire buying experience was lightening fast with Great attitudes from Everyone I interacted with at the dealership. I would recommend anyone to go there First!! You will not be disappointed!! Tim, you are a "Excellent" salesman!!

My sales person, Tim Cauthen, was the absolute Best

My sales person, Tim Cauthen, was the absolute Best salesman I have ever encountered. Super kind and gentle. There was no pressure to my decision making. He answered any and all the questions that I had. The entire buying experience was lightening fast with Great attitudes from Everyone I interacted with at the dealership. I would recommend anyone to go there First!! You will not be disappointed!! Tim, you are a "Excellent" salesman!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Awesome review, Reshanda! :) Thank you SO much for taking the time to share with us about your experience. We hope to see you in again! :)

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Great experience.

Great experience. Mr. C was great to meet and work with. Would recommend to anyone who is looking to buy. Smooth transaction and pleasant environment.

Great experience.

Great experience. Mr. C was great to meet and work with. Would recommend to anyone who is looking to buy. Smooth transaction and pleasant environment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Awesome review, Reba! Thanks so much for taking the time to share with us. We hope to see you in again! :)

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