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North Bay Imports

(150 reviews)
Visit North Bay Imports
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–6:00pm 8:00am–5:00pm
Tuesday 9:00am–6:00pm 8:00am–5:00pm
Wednesday 9:00am–6:00pm 8:00am–5:00pm
Thursday 9:00am–6:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–4:00pm Closed
Sunday Closed Closed
(860) 265-1947 (860) 265-1947

Inventory

See all 148 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since January 2019.
North Bay Imports in East Windsor, CT treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options.
A Family Owned and Operated Business With Over 50 Years Experience in the Auto Industry.

Service center

Phone number (860) 265-1947

Service hours

Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
Closed
Sunday
Closed

Reviews

(150 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of North Bay Imports from DealerRater.

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Outstanding, Geno and Jackson are the best.

Outstanding, Geno and Jackson are the best. They walked us through the process and did everything they said they would do. I would work with North shore anytime I’ll be sending people I know there Thank You

Outstanding, Geno and Jackson are the best.

Outstanding, Geno and Jackson are the best. They walked us through the process and did everything they said they would do. I would work with North shore anytime I’ll be sending people I know there Thank You

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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It was a bit rocky in the beginning, but we've had to

It was a bit rocky in the beginning, but we've had to take our Tesla in and out of the shop since we received it. However, "JOHN" in the service department has been amazing so far! We're currently waiting on a tire and wheel alignment once we get the car back from Tesla. I would highly recommend this dealership without hesitation! They are dedicated, compassionate, and provide excellent customer service!

It was a bit rocky in the beginning, but we've had to

It was a bit rocky in the beginning, but we've had to take our Tesla in and out of the shop since we received it. However, "JOHN" in the service department has been amazing so far! We're currently waiting on a tire and wheel alignment once we get the car back from Tesla. I would highly recommend this dealership without hesitation! They are dedicated, compassionate, and provide excellent customer service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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North Bay is amazing!

North Bay is amazing! Jackson is knowledgable about cars! No pressure to buy but they will help with anything you ask. We have purchased three cars here and all have been great. Very honest service and great prices for luxury cars. I recommend them to anyone!

North Bay is amazing!

North Bay is amazing! Jackson is knowledgable about cars! No pressure to buy but they will help with anything you ask. We have purchased three cars here and all have been great. Very honest service and great prices for luxury cars. I recommend them to anyone!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Terrific experience.

Terrific experience. Top notch service. Everyone there was a pleasure to work with and I love my new Audi! You will not be disappointed.

Terrific experience.

Terrific experience. Top notch service. Everyone there was a pleasure to work with and I love my new Audi! You will not be disappointed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Excellent experience.

Excellent experience. Very transparent and honest transaction. Great selection of vehicles also. I visited and spoke to 7 dealers and North Bay Imports was one of only two that was genuinely transparent, and they earned my business.

Excellent experience.

Excellent experience. Very transparent and honest transaction. Great selection of vehicles also. I visited and spoke to 7 dealers and North Bay Imports was one of only two that was genuinely transparent, and they earned my business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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This was one of the best car buying experiences I have

This was one of the best car buying experiences I have ever had. Jackson made it so easy. There was no pressure and he allowed me to decide what car was best for me. From walking in the door to leaving this was an A+ experience. I highly recommend this dealership.

This was one of the best car buying experiences I have

This was one of the best car buying experiences I have ever had. Jackson made it so easy. There was no pressure and he allowed me to decide what car was best for me. From walking in the door to leaving this was an A+ experience. I highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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This was one of the best car buying experiences I have

This was one of the best car buying experiences I have ever had. Jackson made it so easy. There was no pressure and he allowed me to decide what car was best for me. From walking in the door to leaving this was an A+ experience. I highly recommend this dealership.

This was one of the best car buying experiences I have

This was one of the best car buying experiences I have ever had. Jackson made it so easy. There was no pressure and he allowed me to decide what car was best for me. From walking in the door to leaving this was an A+ experience. I highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I was promised 2 set of keys upon picking up the car.

I was promised 2 set of keys upon picking up the car. 8 months later no key and the sales person Tiffany stopped responding to calls and emails. Additionally there were serious issues with the car after we drove off the lot. At first they tried to nickel and dime me for repairs even though the estimates came from the actual manufacturer’s dealership. Clearly they don’t care about customers after the purchase. I would not recommend

I was promised 2 set of keys upon picking up the car.

I was promised 2 set of keys upon picking up the car. 8 months later no key and the sales person Tiffany stopped responding to calls and emails. Additionally there were serious issues with the car after we drove off the lot. At first they tried to nickel and dime me for repairs even though the estimates came from the actual manufacturer’s dealership. Clearly they don’t care about customers after the purchase. I would not recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

Hi Alex, We apologize that your key was delayed and you had an issue with your vehicle. Your key order was made immediately to Range Rover. They then informed us that, like many other parts now-a-days, the key was on backorder with no arrival date. We then let you and your wife know it was on backorder. We have contacted the Range Rover dealer several times and they did not have an update. We do have a receipt showing the key was ordered and paid for. Unfortunately, all we can do is wait until the order comes in. Once that happens we will let you know and make sure you get your key. As far as the issue with your vehicle. We were not trying to nickel and dime you. We just needed to do our own inspection. We understand that you got an inspection at a franchise dealer, but it is not uncommon for them to try and up-sale a customer to maximize their profits. Hopefully you can understand that a warranty claim has to be verified by the company warrantying the product. We appreciate your business and are sorry for the confusion. We will be in touch as soon as Range Rover gets the key.

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Excellent service!

Excellent service! Salesman Jackson Morgan made our experience easy and enjoyable. Gino, in the Finance Department, was easy to work with as well. Overall a great place to buy a high end used car.

Excellent service!

Excellent service! Salesman Jackson Morgan made our experience easy and enjoyable. Gino, in the Finance Department, was easy to work with as well. Overall a great place to buy a high end used car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Justin was extremely helpful honest and very responsive.

Justin was extremely helpful honest and very responsive. Everyone at the dealership was very pleasant and made the purchase quick and smooth. I purchased my car a week ago and am very happy with it so far.Thank you Justin.

Justin was extremely helpful honest and very responsive.

Justin was extremely helpful honest and very responsive. Everyone at the dealership was very pleasant and made the purchase quick and smooth. I purchased my car a week ago and am very happy with it so far.Thank you Justin.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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