North Bay Imports

4.2
(146 reviews)
Visit North Bay Imports
Sales hours:
Service hours:
View all hours
Sales Service
Monday 9:00am–6:00pm 8:00am–5:00pm
Tuesday 9:00am–6:00pm 8:00am–5:00pm
Wednesday 9:00am–6:00pm 8:00am–5:00pm
Thursday 9:00am–6:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–4:00pm Closed
Sunday Closed Closed

Contact seller

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Notice. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Notice

(860) 265-1947 (860) 265-1947

Inventory

See all 176 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since January 2019.
North Bay Imports in East Windsor, CT treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options.
A Family Owned and Operated Business With Over 50 Years Experience in the Auto Industry.

Service center

Phone number (860) 265-1947

Service hours

Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
Closed
Sunday
Closed

Reviews

4.2
(146 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of North Bay Imports from DealerRater.

Want to share your experience with this dealership?

Write a review
5.0

Excellent experience.

Excellent experience. Very transparent and honest transaction. Great selection of vehicles also. I visited and spoke to 7 dealers and North Bay Imports was one of only two that was genuinely transparent, and they earned my business.

5.0

Excellent experience.

Excellent experience. Very transparent and honest transaction. Great selection of vehicles also. I visited and spoke to 7 dealers and North Bay Imports was one of only two that was genuinely transparent, and they earned my business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Show full review
5.0

This was one of the best car buying experiences I have

This was one of the best car buying experiences I have ever had. Jackson made it so easy. There was no pressure and he allowed me to decide what car was best for me. From walking in the door to leaving this was an A+ experience. I highly recommend this dealership.

5.0

This was one of the best car buying experiences I have

This was one of the best car buying experiences I have ever had. Jackson made it so easy. There was no pressure and he allowed me to decide what car was best for me. From walking in the door to leaving this was an A+ experience. I highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Show full review
5.0

This was one of the best car buying experiences I have

This was one of the best car buying experiences I have ever had. Jackson made it so easy. There was no pressure and he allowed me to decide what car was best for me. From walking in the door to leaving this was an A+ experience. I highly recommend this dealership.

5.0

This was one of the best car buying experiences I have

This was one of the best car buying experiences I have ever had. Jackson made it so easy. There was no pressure and he allowed me to decide what car was best for me. From walking in the door to leaving this was an A+ experience. I highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Show full review
1.0

I was promised 2 set of keys upon picking up the car.

I was promised 2 set of keys upon picking up the car. 8 months later no key and the sales person Tiffany stopped responding to calls and emails. Additionally there were serious issues with the car after we drove off the lot. At first they tried to nickel and dime me for repairs even though the estimates came from the actual manufacturer’s dealership. Clearly they don’t care about customers after the purchase. I would not recommend

1.0

I was promised 2 set of keys upon picking up the car.

I was promised 2 set of keys upon picking up the car. 8 months later no key and the sales person Tiffany stopped responding to calls and emails. Additionally there were serious issues with the car after we drove off the lot. At first they tried to nickel and dime me for repairs even though the estimates came from the actual manufacturer’s dealership. Clearly they don’t care about customers after the purchase. I would not recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Alex, We apologize that your key was delayed and you had an issue with your vehicle. Your key order was made immediately to Range Rover. They then informed us that, like many other parts now-a-days, the key was on backorder with no arrival date. We then let you and your wife know it was on backorder. We have contacted the Range Rover dealer several times and they did not have an update. We do have a receipt showing the key was ordered and paid for. Unfortunately, all we can do is wait until the order comes in. Once that happens we will let you know and make sure you get your key. As far as the issue with your vehicle. We were not trying to nickel and dime you. We just needed to do our own inspection. We understand that you got an inspection at a franchise dealer, but it is not uncommon for them to try and up-sale a customer to maximize their profits. Hopefully you can understand that a warranty claim has to be verified by the company warrantying the product. We appreciate your business and are sorry for the confusion. We will be in touch as soon as Range Rover gets the key.

Show full review
5.0

Excellent service!

Excellent service! Salesman Jackson Morgan made our experience easy and enjoyable. Gino, in the Finance Department, was easy to work with as well. Overall a great place to buy a high end used car.

5.0

Excellent service!

Excellent service! Salesman Jackson Morgan made our experience easy and enjoyable. Gino, in the Finance Department, was easy to work with as well. Overall a great place to buy a high end used car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Show full review
5.0

Justin was extremely helpful honest and very responsive.

Justin was extremely helpful honest and very responsive. Everyone at the dealership was very pleasant and made the purchase quick and smooth. I purchased my car a week ago and am very happy with it so far.Thank you Justin.

5.0

Justin was extremely helpful honest and very responsive.

Justin was extremely helpful honest and very responsive. Everyone at the dealership was very pleasant and made the purchase quick and smooth. I purchased my car a week ago and am very happy with it so far.Thank you Justin.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Show full review
5.0

Just picked up a beautiful A6 it was unbelievably clean

Just picked up a beautiful A6 it was unbelievably clean for a 2016 black car. Jackson Tiffany and Geno were all great to work with.

5.0

Just picked up a beautiful A6 it was unbelievably clean

Just picked up a beautiful A6 it was unbelievably clean for a 2016 black car. Jackson Tiffany and Geno were all great to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Show full review
1.0

Poor communication.

Poor communication. Had me view car without a salesmen for first 35 minutes. “David” never introduced himself never even said hi and was later told he was the manager. They took days to valve my trade in and were 17k lower on average offer. Would never go back to them for anything.

1.0

Poor communication.

Poor communication. Had me view car without a salesmen for first 35 minutes. “David” never introduced himself never even said hi and was later told he was the manager. They took days to valve my trade in and were 17k lower on average offer. Would never go back to them for anything.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.
Show full review
5.0

Extremely Impressed

One of the best dealerships to buy from if you are in the market for a pre-owned luxury car. High quality vehicles with a fantastic team that ensures the vehicle you buy is in the excellent condition before you take delivery. They made the transaction extremely easy and kept me updated through the. whole process.

5.0

Extremely Impressed

One of the best dealerships to buy from if you are in the market for a pre-owned luxury car. High quality vehicles with a fantastic team that ensures the vehicle you buy is in the excellent condition before you take delivery. They made the transaction extremely easy and kept me updated through the. whole process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Show full review
5.0

Great experience.

Great experience. Everything was matter of fact. I was surpised with the number luxury cars. The guys easy to work with and appreciated their casual attitude.

5.0

Great experience.

Great experience. Everything was matter of fact. I was surpised with the number luxury cars. The guys easy to work with and appreciated their casual attitude.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Show full review
See all 146 reviews