Andrews Cadillac Brentwood

My experience with Andrews Cadillac could not have been better. So friendly and professional!! I'll be back.

My experience with Andrews Cadillac was outstanding from sales to finance and discussion with management, no pressure or hustle. We will more than likely make the 604 mile trip for our next vehicle.

Great experience all around. No pressure. Easy Process. Just good ol classic customer service the way it should be. Would highly recommend and buy again from Aric and team!

I started out with Dave Lucia ordering a new CT5 Blackwing. Dave moved from sales to finance and I finished the buying process with. Andrea Anderson. Dave handled the backend of the deal. Both of them were fantastic. My experience with Andrews Cadillac was as goood as it gets !

I had the best experience from the moment I stepped the showroom . Andrea was great and made it so easy .

Fantastic experience from start to finish. David was great to work with and very accommodating to my schedule. Overall every member of the team was friendly and professional, and made this a true no hassle experience.

Michael was awesome. He was knowledgeable and very accommodating when we needed to completed the purchasing paperwork very quickly!

Where do I start, bought a used vehicle and was promised with a handshake (Shane Lawson shook my hand) that some items that was not working would be repaired. I asked if I needed this on paper and he informed me that I looked like a Good Ol Boy and his handshake was as good as a piece of paper. Two months later and here is my experience with this company. Most there are liars, service manager and service department are incompetent of fixing anything. They will break it even more and then blame you. When I was asked to pick my vehicle up after the repairs was finished the first time, I arrived there and started the car to find a VERY loud noise coming from the engine department. After further inspection discovered it was the new A/C compressor that they replace in their service department. So, they replaced it again, and then again, then they sent it to another dealership (car I was buying was not a Cadillac) due to still having A/C issues. When I spoke with that dealership which is Two Rivers Ford, they informed me that the car had 4 times the amount of oil in the A/C system and was overcharged. I picked it up and drove it for 2 days and A/C system was still having issues. I called and left multiple messages with the sales department for weeks. No return call. Finally, I got someone on the phone and told them my issues. They were able to get in touch with the salesman (Shane Lawson) and he finally returned my call. He then did give me his cell number so I could contact him easier. I was then instructed to drop the car back off at the ford dealership. Picked it up a week later, A/C was working, went to drive it the next day and car has no a/c again. I called back to Ford and was informed to call the service director at Cadillac. I did just that and spoke with Donnie Holder. Bad mistake for me, I informed him that the A/C is still not working, and he asked me what I wanted him to do about it, I was shocked, I told him that I do not know, I just need it fixed. He then raised his voice and turned really rude, saying that it’s my fault I bought a used vehicle. I informed him that on a handshake the A/C was supposed to be fixed. I tried to let him know that we do not know if the problem was caused by his tech’s mistakes or if it’s the original problem that it was there for. He did not care; told me he is done and will not be putting any more money into my car. I then got pretty upset, and he hung up on me. I then called the sales department back and spoke with Shane and he informed me that they will no longer be working on my vehicle. I asked to talk to someone else in charge. I was told that the General Manager “Joey Pugliese” will be calling me later. Which he did, I started by informing him that his service director was very unprofessional, and he a told me he listened to the phone called and agreed. Then we discussed my situation, we argued a lot and he told me that they told me at the time of buying that they would replace the A/C compressor, and they did just that and they are not going to do any other work to my vehicle. He asked me if the a/c worked when I picked it up, I said yes for a day or two, he said see it was fixed. I informed him that the deal was that the A/C would be fixed, not just the compressor replaced. We didn’t know what was wrong with it at the time so why would I agree to just the a/c compressor replacement only. We argued some more and after some time he offered to buy the car back at wholesale. When I asked can you not give me what I paid for the vehicle and he said no he will not, he will give me wholesale price only. Why would I sell it back for anything less than what I bought it for? He then emailed me the paperwork with the sold as is attached. I then called Ford to get my car repaired since Cadillac will not and I need my a/c working. Was told that due to all the issues Cadillac caused they will no longer work on my car. What am i to do now?

Andrea was the best sales associate I’ve dealt with in all my buying experiences. After my conversation with at least more than a dozen Cadillac stores I finally landed with Andrea and finally felt at home. She made me feel right at home and never steered me wrong. I never tried to oversell me.. She made this process so painless and easy. Super responsive always quick to respond to me and give me the correct answers. They Delivery she needed and greeted and was in and out faster than I’ve ever been at a car dealership. She blew us away with all her knowledge she had in the Cadillac systems and gave us a great thorough walk around in tutorial on all the new technology. This is one person I can actually hang my hat on for a recommendation to my friends and family. She will see my next purchase when we are buying our 2027 Cadillac.

Everyone was very helpful and approachable from the store in Mt Juliet to Brentwood. Thank you!