Reviews
Great experience all around.
Great experience all around. No pressure. Easy Process. Just good ol classic customer service the way it should be. Would highly recommend and buy again from Aric and team!
Great experience all around.
Great experience all around. No pressure. Easy Process. Just good ol classic customer service the way it should be. Would highly recommend and buy again from Aric and team!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I started out with Dave Lucia ordering a new CT5
I started out with Dave Lucia ordering a new CT5 Blackwing. Dave moved from sales to finance and I finished the buying process with. Andrea Anderson. Dave handled the backend of the deal. Both of them were fantastic. My experience with Andrews Cadillac was as goood as it gets !
I started out with Dave Lucia ordering a new CT5
I started out with Dave Lucia ordering a new CT5 Blackwing. Dave moved from sales to finance and I finished the buying process with. Andrea Anderson. Dave handled the backend of the deal. Both of them were fantastic. My experience with Andrews Cadillac was as goood as it gets !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had the best experience from the moment I stepped the
I had the best experience from the moment I stepped the showroom . Andrea was great and made it so easy .
I had the best experience from the moment I stepped the
I had the best experience from the moment I stepped the showroom . Andrea was great and made it so easy .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Fantastic experience from start to finish.
Fantastic experience from start to finish. David was great to work with and very accommodating to my schedule. Overall every member of the team was friendly and professional, and made this a true no hassle experience.
Fantastic experience from start to finish.
Fantastic experience from start to finish. David was great to work with and very accommodating to my schedule. Overall every member of the team was friendly and professional, and made this a true no hassle experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Michael was awesome.
Michael was awesome. He was knowledgeable and very accommodating when we needed to completed the purchasing paperwork very quickly!
Michael was awesome.
Michael was awesome. He was knowledgeable and very accommodating when we needed to completed the purchasing paperwork very quickly!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Where do I start, bought a used vehicle and was promised
Where do I start, bought a used vehicle and was promised with a handshake (Shane Lawson shook my hand) that some items that was not working would be repaired. I asked if I needed this on paper and he informed me that I looked like a Good Ol Boy and his handshake was as good as a piece of paper. Two months later and here is my experience with this company. Most there are liars, service manager and service department are incompetent of fixing anything. They will break it even more and then blame you. When I was asked to pick my vehicle up after the repairs was finished the first time, I arrived there and started the car to find a VERY loud noise coming from the engine department. After further inspection discovered it was the new A/C compressor that they replace in their service department. So, they replaced it again, and then again, then they sent it to another dealership (car I was buying was not a Cadillac) due to still having A/C issues. When I spoke with that dealership which is Two Rivers Ford, they informed me that the car had 4 times the amount of oil in the A/C system and was overcharged. I picked it up and drove it for 2 days and A/C system was still having issues. I called and left multiple messages with the sales department for weeks. No return call. Finally, I got someone on the phone and told them my issues. They were able to get in touch with the salesman (Shane Lawson) and he finally returned my call. He then did give me his cell number so I could contact him easier. I was then instructed to drop the car back off at the ford dealership. Picked it up a week later, A/C was working, went to drive it the next day and car has no a/c again. I called back to Ford and was informed to call the service director at Cadillac. I did just that and spoke with Donnie Holder. Bad mistake for me, I informed him that the A/C is still not working, and he asked me what I wanted him to do about it, I was shocked, I told him that I do not know, I just need it fixed. He then raised his voice and turned really rude, saying that it’s my fault I bought a used vehicle. I informed him that on a handshake the A/C was supposed to be fixed. I tried to let him know that we do not know if the problem was caused by his tech’s mistakes or if it’s the original problem that it was there for. He did not care; told me he is done and will not be putting any more money into my car. I then got pretty upset, and he hung up on me. I then called the sales department back and spoke with Shane and he informed me that they will no longer be working on my vehicle. I asked to talk to someone else in charge. I was told that the General Manager “Joey Pugliese” will be calling me later. Which he did, I started by informing him that his service director was very unprofessional, and he a told me he listened to the phone called and agreed. Then we discussed my situation, we argued a lot and he told me that they told me at the time of buying that they would replace the A/C compressor, and they did just that and they are not going to do any other work to my vehicle. He asked me if the a/c worked when I picked it up, I said yes for a day or two, he said see it was fixed. I informed him that the deal was that the A/C would be fixed, not just the compressor replaced. We didn’t know what was wrong with it at the time so why would I agree to just the a/c compressor replacement only. We argued some more and after some time he offered to buy the car back at wholesale. When I asked can you not give me what I paid for the vehicle and he said no he will not, he will give me wholesale price only. Why would I sell it back for anything less than what I bought it for? He then emailed me the paperwork with the sold as is attached. I then called Ford to get my car repaired since Cadillac will not and I need my a/c working. Was told that due to all the issues Cadillac caused they will no longer work on my car. What am i to do now?
Where do I start, bought a used vehicle and was promised
Where do I start, bought a used vehicle and was promised with a handshake (Shane Lawson shook my hand) that some items that was not working would be repaired. I asked if I needed this on paper and he informed me that I looked like a Good Ol Boy and his handshake was as good as a piece of paper. Two months later and here is my experience with this company. Most there are liars, service manager and service department are incompetent of fixing anything. They will break it even more and then blame you. When I was asked to pick my vehicle up after the repairs was finished the first time, I arrived there and started the car to find a VERY loud noise coming from the engine department. After further inspection discovered it was the new A/C compressor that they replace in their service department. So, they replaced it again, and then again, then they sent it to another dealership (car I was buying was not a Cadillac) due to still having A/C issues. When I spoke with that dealership which is Two Rivers Ford, they informed me that the car had 4 times the amount of oil in the A/C system and was overcharged. I picked it up and drove it for 2 days and A/C system was still having issues. I called and left multiple messages with the sales department for weeks. No return call. Finally, I got someone on the phone and told them my issues. They were able to get in touch with the salesman (Shane Lawson) and he finally returned my call. He then did give me his cell number so I could contact him easier. I was then instructed to drop the car back off at the ford dealership. Picked it up a week later, A/C was working, went to drive it the next day and car has no a/c again. I called back to Ford and was informed to call the service director at Cadillac. I did just that and spoke with Donnie Holder. Bad mistake for me, I informed him that the A/C is still not working, and he asked me what I wanted him to do about it, I was shocked, I told him that I do not know, I just need it fixed. He then raised his voice and turned really rude, saying that it’s my fault I bought a used vehicle. I informed him that on a handshake the A/C was supposed to be fixed. I tried to let him know that we do not know if the problem was caused by his tech’s mistakes or if it’s the original problem that it was there for. He did not care; told me he is done and will not be putting any more money into my car. I then got pretty upset, and he hung up on me. I then called the sales department back and spoke with Shane and he informed me that they will no longer be working on my vehicle. I asked to talk to someone else in charge. I was told that the General Manager “Joey Pugliese” will be calling me later. Which he did, I started by informing him that his service director was very unprofessional, and he a told me he listened to the phone called and agreed. Then we discussed my situation, we argued a lot and he told me that they told me at the time of buying that they would replace the A/C compressor, and they did just that and they are not going to do any other work to my vehicle. He asked me if the a/c worked when I picked it up, I said yes for a day or two, he said see it was fixed. I informed him that the deal was that the A/C would be fixed, not just the compressor replaced. We didn’t know what was wrong with it at the time so why would I agree to just the a/c compressor replacement only. We argued some more and after some time he offered to buy the car back at wholesale. When I asked can you not give me what I paid for the vehicle and he said no he will not, he will give me wholesale price only. Why would I sell it back for anything less than what I bought it for? He then emailed me the paperwork with the sold as is attached. I then called Ford to get my car repaired since Cadillac will not and I need my a/c working. Was told that due to all the issues Cadillac caused they will no longer work on my car. What am i to do now?
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Dear Matt & Julia, Thank you for your feedback. While we regret that you're dissatisfied, we’d like to clarify the facts and outline the efforts we made to support you throughout this process. Vehicle Purchase Details • You purchased a 2015 Ford Mustang with 83,000 miles on March 28. • The vehicle was sold As-Is with no warranty, which was clearly communicated and documented at the time of sale. Goodwill Repairs Provided Despite the As-Is sale, we agreed to complete two goodwill repairs: 1. Repaint the hood 2. Replace the locked-up A/C compressor Both items were completed exactly as promised. • The A/C compressor replacement was specifically requested by Matt, based on your mechanical background and current role with Rush Peterbilt. • After the compressor was replaced, we also sent the vehicle to Two Rivers Ford at our expense. Their technicians: o Replaced the expansion valve o Recharged the system o Verified that the A/C was blowing cold You confirmed that the A/C system worked properly upon return. Current A/C Concern • Nearly 90 days later, the A/C still blows cold. • The issue now involves intermittent airflow from different vents, which is likely due to a failed actuator or blend door—a common issue in vehicles of this age. • This was not part of our original agreement and was not promised as part of the repairs. Communication History • Your claim that we ignored your calls for 60 days is inaccurate. • Shane returned your calls, including on his day off. • I also spoke with you personally at length. • Unfortunately, the tone of the interactions became hostile and unprofessional. Despite this, we continued to engage with professionalism. Final Resolution Offered • We offered to buy the vehicle back at wholesale value, which you declined. Summary • Vehicle was retail-prepped at your request, despite plans to wholesale it. • Hood repaint and A/C compressor replacement were completed as agreed. • A/C system continues to function as intended; current issue is unrelated. • We maintained open and timely communication. • A fair resolution was offered and declined. We consider this matter closed and sincerely wish you both the best moving forward. — Joey Pugliese
Andrea was the best sales associate I’ve dealt with in
Andrea was the best sales associate I’ve dealt with in all my buying experiences. After my conversation with at least more than a dozen Cadillac stores I finally landed with Andrea and finally felt at home. She made me feel right at home and never steered me wrong. I never tried to oversell me.. She made this process so painless and easy. Super responsive always quick to respond to me and give me the correct answers. They Delivery she needed and greeted and was in and out faster than I’ve ever been at a car dealership. She blew us away with all her knowledge she had in the Cadillac systems and gave us a great thorough walk around in tutorial on all the new technology. This is one person I can actually hang my hat on for a recommendation to my friends and family. She will see my next purchase when we are buying our 2027 Cadillac.
Andrea was the best sales associate I’ve dealt with in
Andrea was the best sales associate I’ve dealt with in all my buying experiences. After my conversation with at least more than a dozen Cadillac stores I finally landed with Andrea and finally felt at home. She made me feel right at home and never steered me wrong. I never tried to oversell me.. She made this process so painless and easy. Super responsive always quick to respond to me and give me the correct answers. They Delivery she needed and greeted and was in and out faster than I’ve ever been at a car dealership. She blew us away with all her knowledge she had in the Cadillac systems and gave us a great thorough walk around in tutorial on all the new technology. This is one person I can actually hang my hat on for a recommendation to my friends and family. She will see my next purchase when we are buying our 2027 Cadillac.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Everyone was very helpful and approachable from the store
Everyone was very helpful and approachable from the store in Mt Juliet to Brentwood. Thank you!
Everyone was very helpful and approachable from the store
Everyone was very helpful and approachable from the store in Mt Juliet to Brentwood. Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Knowledgable friendly kind positive wonderful honest
Knowledgable friendly kind positive wonderful honest happytruthfulwork hard smile geatefullaugh best pleaseinformative gracelively not in a hurry
Knowledgable friendly kind positive wonderful honest
Knowledgable friendly kind positive wonderful honest happytruthfulwork hard smile geatefullaugh best pleaseinformative gracelively not in a hurry
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
David is a first class associate and is so knowledgeable
David is a first class associate and is so knowledgeable about his inventory and how it compares to the competition.
David is a first class associate and is so knowledgeable
David is a first class associate and is so knowledgeable about his inventory and how it compares to the competition.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car