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Lucas Honda of Jacksonville

(1,357 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2019 consumer dealer award

Reviews

(1,357 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lucas Honda of Jacksonville from DealerRater.

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Recent oil change

I am a definite Lucas Honda fan. More than that, I am a dedicated Honda person. I sometimes wonder "why" people don't buy a Honda. All you have to do is talk with a Honda owner. When I take my car to Lucas Honda I know everything, repeat: everything will be taken care of. I like the waiting area, it is easy to watch work being done on the vehicles and I can relax. I'm always kept up to date on what is being done and any service my car might need. I would not take my car any where else.......period!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Oil change 2010 Honda CRV - April 20, 2016

Completely satisfied with the Platinum Maintenance Package. Staff was outstanding as usual.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Outstanding service department

Great experience, Brandon was exceptional explaining everything and not overcharging us let us know what really needed to be done I would definitely recommend this service department to anybody else for their Honda needs. We Will be back

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

3 strikes, you are OUT!!!

third time going there and never a good result, I was looking for a manual transmission vehicle, but not just any car!! I was looking for a manual, accord coupe, sad to say that not many dealers carry this type of vehicle in their lot, after a talk with the salesman and telling him exactly what I wanted, the manager said NO, they would NOT order, because the dealer would not pay for the delivery, I came in with a waiver from honda financial on a special to purchase another vehicle with a couple of waivers, one of them a NO security deposit!!! can you see where I am going with this, another thing is that I question them on a fee over a thousand dollars for add ons that I didn't ask on a vehicle, but the dealer charges no matter what!! looks to me that they don't like a person that is paying attention to every single detail before making a decision to purchase. So, after the third time trying to do business with them, I can finally say that I would NEVER do any kind of business with them, even if is a oil change, and I will teach my sailors to stay away from that dealership, Oh! and by the way, I been trained by the military as a financial specialist to help my soldiers in making wise decisions on any transaction; looks like it pays to study and train on this type of matter.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Oil Change and Strut Service

The service was excellent for fixing the strut noise from front passenger side with free of charge by re-greasing it. Oil service always great here with friendly staffs and environment inside and outside the facility. It is convenient since I live 10 minutes aways from this particular Honda dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great Service

Great local Honda dealer in Jacksonville. Always straightforward with pricing and work it out with customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dwight F. Scott

I had maintenance scheduled on my Pilot on April 13th. I had a Doctor's appointment to make and the Service Dept.completed my service in time to make my appointment. Thanks to your Service Dept. Team! Sorry I missed Scott, but I heard he was on vacation. Us Scotts have to stick together, ha! ha! Thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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always like to see my old shipmate Steve at dealership

always happy there, have bought two new cars, and three used ones over the years, my accord now has 258000 just broke in, having it serviced on monday, and comes with loaner car, cant beat that

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Vivienne Schmeisser

Vivienne Schmeisser I have an old Honda but I am always diligent in its upkeep. It is a "creampuff " as it is garaged most of the time. I have always been pleased with Lucas Honda dealership in all my dealings the service personnel are knowledgeable and polite. Waiting room is comfortable. I would recommend this dealership and a new or used Honda anytime

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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worth the drive from South Jax.

I am a return customer and was given great pricing on my service and they honored a coupon from another Honda dealer that I brought with me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.