Reviews
I contacted the dealership online on a SUNDAY (when
I contacted the dealership online on a SUNDAY (when they're closed) and Mia emailed me that same day. I went in that Monday, did a test drive with TIM (awesome guy) and left with my purchase. I did a trade-in, but forgot a few personals left in my old car. Contacted them once again, Mia said to come get the things I had left behind, so I went in and MAVERICK (another awesome guy) had took care of me as far as that. Real genuine people and I am very pleased with my Toyota Highlander.
I contacted the dealership online on a SUNDAY (when
I contacted the dealership online on a SUNDAY (when they're closed) and Mia emailed me that same day. I went in that Monday, did a test drive with TIM (awesome guy) and left with my purchase. I did a trade-in, but forgot a few personals left in my old car. Contacted them once again, Mia said to come get the things I had left behind, so I went in and MAVERICK (another awesome guy) had took care of me as far as that. Real genuine people and I am very pleased with my Toyota Highlander.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I purchased this car about 2 1/2 weeks ago.
I purchased this car about 2 1/2 weeks ago. The car's dashboard wouldn't light up and this was a issue occured after I was already interested in buying the car. They refused to fix it and refused to budge on price. I purchased it as is and two weeks later my engine light came on and starting blinking. My car was shaking and misfiring. I had to get it towed and everything. It was exactly 14 days when this occured. I called them the very next day because I had a 15 day warranty. The lady told me to call the next day which is when my warranty would expire. Everytime I called back after that first call, she said maverick wasn't there.
I purchased this car about 2 1/2 weeks ago.
I purchased this car about 2 1/2 weeks ago. The car's dashboard wouldn't light up and this was a issue occured after I was already interested in buying the car. They refused to fix it and refused to budge on price. I purchased it as is and two weeks later my engine light came on and starting blinking. My car was shaking and misfiring. I had to get it towed and everything. It was exactly 14 days when this occured. I called them the very next day because I had a 15 day warranty. The lady told me to call the next day which is when my warranty would expire. Everytime I called back after that first call, she said maverick wasn't there.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
They screw you over with not acknowledging what’s wrong
They screw you over with not acknowledging what’s wrong with the car off the bat, they lie and cover up to avoid having to fix an issue and when asked about receipts for repairs they claim to have made they lie even more and avoid any questions at all cost as long as it gets them past that 15day-500mile warranty that way they can say “this is your issue now sorry”
They screw you over with not acknowledging what’s wrong
They screw you over with not acknowledging what’s wrong with the car off the bat, they lie and cover up to avoid having to fix an issue and when asked about receipts for repairs they claim to have made they lie even more and avoid any questions at all cost as long as it gets them past that 15day-500mile warranty that way they can say “this is your issue now sorry”
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Very good people easy to work with willing to work with
Very good people easy to work with willing to work with you great customer service and fast not in there all day! I’ll be buying from here!!!
Very good people easy to work with willing to work with
Very good people easy to work with willing to work with you great customer service and fast not in there all day! I’ll be buying from here!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
This dealership is a total scam.
This dealership is a total scam. Made an appointment from CarGurus to see a 2005 Chevrolet Silverado 2500HD. I live 2 hours away. The pictures online are photoshopped!!! beware. I specifically asked if the truck had any damage as was told NO. They also sent me a video before coming to see the truck, it avoided all areas they photoshopped. The truck was full of dents. Then the salesperson had nothing to say when confronted. A waste of four hours of driving. Dont shop here!
This dealership is a total scam.
This dealership is a total scam. Made an appointment from CarGurus to see a 2005 Chevrolet Silverado 2500HD. I live 2 hours away. The pictures online are photoshopped!!! beware. I specifically asked if the truck had any damage as was told NO. They also sent me a video before coming to see the truck, it avoided all areas they photoshopped. The truck was full of dents. Then the salesperson had nothing to say when confronted. A waste of four hours of driving. Dont shop here!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I saw a black Nissan armada in car gurus, for sale at
I saw a black Nissan armada in car gurus, for sale at cars 147, i did check the pictures and got contact with this dealer, Amanda was on the phone and provided all info i request as i am in madison wi, well far from cars 147 and with no time to go there and see the car, so i ask for aditional video, which very soon i got, i did check carfax report, and all mi quiestions were anser in a totally transparent way, Amanda and Mia did act in a very proffesional way and very kind and efficient in anything, they ask me to send my mechanic for inspection but for me was not necesarilly, so we entered in a quick negotiations and did find and agreement, cars 147 was to deliver the car to my house, i pay the car in a very convenient way and the car reach me the next day in perfect condition and exaclty as decribed, now very happy and 100 satisficed with the car a bougth from them with not even going and see. a very good experience wit a very profesional team.
I saw a black Nissan armada in car gurus, for sale at
I saw a black Nissan armada in car gurus, for sale at cars 147, i did check the pictures and got contact with this dealer, Amanda was on the phone and provided all info i request as i am in madison wi, well far from cars 147 and with no time to go there and see the car, so i ask for aditional video, which very soon i got, i did check carfax report, and all mi quiestions were anser in a totally transparent way, Amanda and Mia did act in a very proffesional way and very kind and efficient in anything, they ask me to send my mechanic for inspection but for me was not necesarilly, so we entered in a quick negotiations and did find and agreement, cars 147 was to deliver the car to my house, i pay the car in a very convenient way and the car reach me the next day in perfect condition and exaclty as decribed, now very happy and 100 satisficed with the car a bougth from them with not even going and see. a very good experience wit a very profesional team.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Very good service my ant Eduarda Santana got a very good
Very good service my ant Eduarda Santana got a very good service and very good car
Very good service my ant Eduarda Santana got a very good
Very good service my ant Eduarda Santana got a very good service and very good car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
AFTER VISITING TO LACATION IN MIDLOTHIAN ILLINOIS TO
AFTER VISITING TO LACATION IN MIDLOTHIAN ILLINOIS TO CHECK OUT THE 2014 JEEP WRANGLER I WAS INFORMED THAT I WOULD RECEIVE A CALL BACK FOR MY 2014 CHEVY PICK-UP TRADE IN VALUE AFTER SEVERAL CALLS TO GET A QUOTE NO ONE CALLED ME BACK LATER I STOP BACK AT THE LOCATION TO BE INFORMED THAT THE SALESPERSON WAS ON VACATION AND THE 2014 JEEP HAD A DOWN PAYMENT PENDING
AFTER VISITING TO LACATION IN MIDLOTHIAN ILLINOIS TO
AFTER VISITING TO LACATION IN MIDLOTHIAN ILLINOIS TO CHECK OUT THE 2014 JEEP WRANGLER I WAS INFORMED THAT I WOULD RECEIVE A CALL BACK FOR MY 2014 CHEVY PICK-UP TRADE IN VALUE AFTER SEVERAL CALLS TO GET A QUOTE NO ONE CALLED ME BACK LATER I STOP BACK AT THE LOCATION TO BE INFORMED THAT THE SALESPERSON WAS ON VACATION AND THE 2014 JEEP HAD A DOWN PAYMENT PENDING
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Great dealership to work with and they made everything
Great dealership to work with and they made everything easy. I got a great price on a used truck and I can be very picky. The truck was in good condition at a price I was looking for (again, I'm very picky), the paperwork went very smoothly and quickly, and everyone was extremely pleasant to work with. I wouldn't hesitate to work with them again!
Great dealership to work with and they made everything
Great dealership to work with and they made everything easy. I got a great price on a used truck and I can be very picky. The truck was in good condition at a price I was looking for (again, I'm very picky), the paperwork went very smoothly and quickly, and everyone was extremely pleasant to work with. I wouldn't hesitate to work with them again!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I asked them a question about a car and never got a
I asked them a question about a car and never got a response. They mislabeled the engine the car had and when I asked them about it they ignored my question.
I asked them a question about a car and never got a
I asked them a question about a car and never got a response. They mislabeled the engine the car had and when I asked them about it they ignored my question.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase