Bob Rohrman's Gurnee Volkswagen

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4.1
(1,014 reviews)
Visit Bob Rohrman's Gurnee Volkswagen
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
View all hours
Service Sales
Monday 7:00am–6:00pm 9:00am–9:00pm
Tuesday 7:00am–6:00pm 9:00am–9:00pm
Wednesday 7:00am–6:00pm 9:00am–9:00pm
Thursday 7:00am–6:00pm 9:00am–9:00pm
Friday 7:00am–5:00pm 9:00am–9:00pm
Saturday 8:00am–4:00pm 9:00am–6:00pm
Sunday Closed Closed
New (847) 978-4048 (847) 978-4048
Used (847) 978-4050 (847) 978-4050
Service (847) 978-4043 (847) 978-4043

Inventory

See all 123 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since January 2005.
Welcome to Bob Rohrman's Gurnee Volkswagen.

Our friendly staff of professionals at Gurnee Volkswagen are ready to answer any of your questions and will provide a positive and enjoyable experience.

Whether you're looking for a New Volkswagen Atlas Passat Jetta Golf GTI Tiguan or even a Sportwagen please visit us!

If you're not in the market for new please check out our Certfied Pre-owned Volkswagen models.
Gurnee VW is Your Full Disclosure + No Hassles Dealer! You Will Be Treated With Courtesy & Respect. I Promise!

Service center

Phone number (847) 978-4043

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–5:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

View all 11 employees View less employees

Reviews

4.1
(1,014 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Bob Rohrman's Gurnee Volkswagen from DealerRater.

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5.0

Sandi provided a hassle free, friendly experience and was

Sandi provided a hassle free, friendly experience and was able to meet all of our expectations.

5.0

Sandi was the best salesman I ever worked with.

Sandi was the best salesman I ever worked with. Service has been great and on time

Dealer response

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bob Rohrman's Gurnee Volkswagen!

1.0

Waited two hours for a oil change, price was expensive.

Waited two hours for a oil change, price was expensive. Asked if they could wash the car as well and they didn’t, what’s the point of getting car washes for life if they don’t do it?

Dealer response

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

5.0

Cameron was very helpful in assisting me with finding my

Cameron was very helpful in assisting me with finding my dream vehicle. I was coming from out of state, so he made sure that everything was ready to go upon my arrival. The interim Finance Manager was able to get me a better rate than my credit union was offering which made the buying experience that much better. My visit to Rohrman Gurnee VW was amazing. I would definitely love to work with them again in the future.

Dealer response

Thank you for sharing your experience with us, Amber! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

5.0

We had a great experience with this dealership.

We had a great experience with this dealership. The staff was friendly and helpful. We'd shop here again.

Dealer response

Thank you for your business and this review, Christopher. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

5.0

Everyone was really helpful at finding exactly what I was

Everyone was really helpful at finding exactly what I was looking for and they answered any questions I had

Dealer response

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

4.0

Hello Bill.

Hello Bill. Thank you for reaching out! Julio was extremely professional and attentive. Unfortunately, the wait was too long for an oil change and tire rotation. This is the 2nd time in a row my oil change reminder sticker was not placed on the windshield. Difficult to remember your oil change schedule. Otherwise, as always a pleasant experience at VW Gurnee.

Dealer response

Thank you for taking the time to share your feedback with us, Karen. We work hard to make sure our guests have an exceptional experience, and we're sorry that we fell short in some areas this time. We will share your comments with our team, and we look forward to working with you again.

1.0

Deliberately Deceptive. Bait and Switch.

Bob Rohrman VW hit me with a bait and switch yesterday. I drove 90 minutes each way after confirming twice in 4 hours over the phone that they had the cars I wanted to see. On arrival, I learned that they actually had none of the cars I wanted to see, and may have had one of the three earlier in the day. Nobody expressed any concern over wasting my time or deceiving their customers. Today, they still have 5 VW Golf GTI's listed on Cars.com that they told me to my face they didn't have yesterday, and weren't even allocated to the dealership. They're also emailing me to ask when I can come in to see these cars. The fact these are still listed tells me they didn't make a mistake. They deliberately deceived me to attempt a bait and switch.

Dealer response

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

5.0

Everyone was really easy to work with, even when I was

Everyone was really easy to work with, even when I was buying from out of town.

Dealer response

Thanks for your feedback on your recent visit to Bob Rohrman's Gurnee Volkswagen. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

3.0

They seem very nice.

They seem very nice. The salesperson did not know to much about the car. It is a used car. The day after I bought it the check engine light came on. Yhey fixed it but it is on again. Both front tires have leaks in them.

Dealer response

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Read all 1,014 reviews