Reviews
Write a reviewThe team was very thorough and patient during my visit.
The team was very thorough and patient during my visit. They understood my expectations and worked towards a comparable deal. I would recommend this location to others and have had other friends and family refer me to the same dealership.
The service department has gotten much better so far
The service department has gotten much better so far since the new manager was hired.
Finance guy had wrong price on car.
Finance guy had wrong price on car. Tried to charge me more for it. He messed up all the numbers. He DOUBLED the tax. Tried to add an extra fee. Screwed all the paper work, had the wrong name of the car, my address wrong. Look over all the paperwork and make sure all the numbers are correct when buying a car from this place. I would recommend finding another dealer!
Great customer service.
Great customer service. Had a recall on a part and they switched it for me no problem.
Thank you, Dante! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bob Rohrman's Gurnee Volkswagen.
Fantastic service advisor and staff and were very
Fantastic service advisor and staff and were very personable Highly recommend to family and friends.
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Bob Rohrman's Gurnee Volkswagen. Please don't hesitate to reach out if you need anything else.
Ron Monaco worked with me for 9 months trying to find the
Ron Monaco worked with me for 9 months trying to find the right vehicle. He never pressured me to purchase something that I didn’t need and always responded to text and emails quickly. He understood what I was looking for and contacted me whenever a car came in that he thought I would like. Working with him was a 10/10.
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Bob Rohrman's Gurnee Volkswagen are glad to have you as a customer.
Very fast and professional work.
Very fast and professional work.will done job .Friendly people only waiting room to small
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bob Rohrman's Gurnee Volkswagen, we look forward to having you as one of our valued customers for many more years to come!
Showed me the wrong vehicle.
Showed me the wrong vehicle. Service department not super professional. Sales manager fired a day after I purchased my vehicle. Price quoted was not full price after they told me about all the great things they had already added to the car. Upfront pricing and sales people that understand which vehicle they are selling you would be welcome. I think I will buy from CarMax next time.
Great staff, helpfull, knowledgeable, inspiring,
Great staff, helpfull, knowledgeable, inspiring, approachable, trying to do everything in their power to take care of the costumer
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bob Rohrman's Gurnee Volkswagen.
Very professional service!
Very professional service! Fast and affordable! Staff are always friendly! I am lucky to live next door :-)
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.