Reviews
We were treated very well - both the sales manager and
We were treated very well - both the sales manager and the sales rep were friendly, courteous, and knowledgeable. Very happy with our purchase. Go Taos!
We were treated very well - both the sales manager and
We were treated very well - both the sales manager and the sales rep were friendly, courteous, and knowledgeable. Very happy with our purchase. Go Taos!
- Customer service —
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Today I purchased a new Volkswagen Tiguan from this
Today I purchased a new Volkswagen Tiguan from this store. I had a pretty good idea of what I wanted, previously having done a ton of my own research. From there I worked with Avery and Sandi who were both knowledgeable and thoroughly answered all my questions. They were patient with my indecision, showing me 3 different trims of the same model to make sure I was entirely happy with my choice, and even helped me figure out how to save the most with financing. The Finance Manager, Jason, was great as well. I feel like he got through the paperwork in record time! All employees I came into contact with were amazing! Very friendly and good conversationalists. I felt like I knew them and they made me super comfortable. I have to say, I actually enjoyed their company and was mostly chatting and laughing, I never felt pressured and didn't feel at all like I wasted a day buying a car. This is coming from someone who does NOT trust salesmen the majority of the time (sorry) and DREADS things like this. This place is fantastic! ⭐️⭐️⭐️⭐️⭐️ I will continue to recommend this store to anyone looking for a trustworthy place to car shop. Thanks for everything, guys!
Today I purchased a new Volkswagen Tiguan from this
Today I purchased a new Volkswagen Tiguan from this store. I had a pretty good idea of what I wanted, previously having done a ton of my own research. From there I worked with Avery and Sandi who were both knowledgeable and thoroughly answered all my questions. They were patient with my indecision, showing me 3 different trims of the same model to make sure I was entirely happy with my choice, and even helped me figure out how to save the most with financing. The Finance Manager, Jason, was great as well. I feel like he got through the paperwork in record time! All employees I came into contact with were amazing! Very friendly and good conversationalists. I felt like I knew them and they made me super comfortable. I have to say, I actually enjoyed their company and was mostly chatting and laughing, I never felt pressured and didn't feel at all like I wasted a day buying a car. This is coming from someone who does NOT trust salesmen the majority of the time (sorry) and DREADS things like this. This place is fantastic! ⭐️⭐️⭐️⭐️⭐️ I will continue to recommend this store to anyone looking for a trustworthy place to car shop. Thanks for everything, guys!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Natasha, we are so happy to read such a great review about Gurnee Volkswagen! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
BAIT AND SWITCH BAD PLACE STAY AWAY THIS IS A BIG SCAM
BAIT AND SWITCH BAD PLACE STAY AWAY THIS IS A BIG SCAM AND THEY DONT CARE
BAIT AND SWITCH BAD PLACE STAY AWAY THIS IS A BIG SCAM
BAIT AND SWITCH BAD PLACE STAY AWAY THIS IS A BIG SCAM AND THEY DONT CARE
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Bob, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (224) 637-1543 when you have a chance. Thank you, and we look forward to hearing from you.
Report this company to the Illinois Attorney General, the
Report this company to the Illinois Attorney General, the FTC, and the Department of Revenue for potential tax fraud. This company ran my credit seven times without my consent. I came with my own pre-approval letter specifying the bank I wanted to use, yet they disregarded my instructions and sent my information to multiple lenders. They also charged me over 11% in sales tax, which exceeds the legally allowable sales tax rates in Illinois. Additionally, they included add-on fees that were not disclosed on their website, which violates the Illinois Vehicle Advertising Regulations (Illinois Administrative Code Title 14, Section 475.590). Please do yourself a favor and shop somewhere else. This business operates unethically and should be held accountable for their deceptive practices.
Report this company to the Illinois Attorney General, the
Report this company to the Illinois Attorney General, the FTC, and the Department of Revenue for potential tax fraud. This company ran my credit seven times without my consent. I came with my own pre-approval letter specifying the bank I wanted to use, yet they disregarded my instructions and sent my information to multiple lenders. They also charged me over 11% in sales tax, which exceeds the legally allowable sales tax rates in Illinois. Additionally, they included add-on fees that were not disclosed on their website, which violates the Illinois Vehicle Advertising Regulations (Illinois Administrative Code Title 14, Section 475.590). Please do yourself a favor and shop somewhere else. This business operates unethically and should be held accountable for their deceptive practices.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Absolutely slimey, sleezebags… I called to make sure I
Absolutely slimey, sleezebags… I called to make sure I was safe driving up there and I had my insurance paid for and financing lined up for the vehicle to purchase. They sold the vehicle out from underneath me and the only thing they could say to me was “first come first serve” even though I had been talking to them for 3 days in advance. Don’t buy from them, they don’t care about you, they just want a sale. Crappy unprofessional sales team.
Absolutely slimey, sleezebags… I called to make sure I
Absolutely slimey, sleezebags… I called to make sure I was safe driving up there and I had my insurance paid for and financing lined up for the vehicle to purchase. They sold the vehicle out from underneath me and the only thing they could say to me was “first come first serve” even though I had been talking to them for 3 days in advance. Don’t buy from them, they don’t care about you, they just want a sale. Crappy unprofessional sales team.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi, we regret to hear that you had this experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (224) 637-1543. We look forward to hearing from you.
Bait and switch.
Bait and switch. Rude manager. They add on “mandatory “ warranty’s $1900 for paint something or other and $871 theft. I called because their reviews were so bad before heading out and she said no the price is the price and when I got their I was told that stays on because they get added to the cars when they get them and they aren’t paying for it out of their pocket and they have to recoup that money. I said I’m not paying for something I didn’t ask for and don’t want as they wouldn’t keep up their end even if you needed to use that warranty. I told them I could just look at a different price point for cars if I’m going to add $2900 to the car. Billy seem to not get that concept. Ended at McGrath in St. Charles as my next and final stop. Highly recommend. Professional from front to back desk.
Bait and switch.
Bait and switch. Rude manager. They add on “mandatory “ warranty’s $1900 for paint something or other and $871 theft. I called because their reviews were so bad before heading out and she said no the price is the price and when I got their I was told that stays on because they get added to the cars when they get them and they aren’t paying for it out of their pocket and they have to recoup that money. I said I’m not paying for something I didn’t ask for and don’t want as they wouldn’t keep up their end even if you needed to use that warranty. I told them I could just look at a different price point for cars if I’m going to add $2900 to the car. Billy seem to not get that concept. Ended at McGrath in St. Charles as my next and final stop. Highly recommend. Professional from front to back desk.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (224) 637-1543 at your earliest convenience to discuss how we can turn this experience into a positive one.
Don’t go to this dealership.
Don’t go to this dealership. Complete waste of time. Worked out a “deal” over text and email. Get to the dealership and the price quoted was thousands more. Wanted to trade my 2021 Tiguan SE R Line and they only offered to give me my payoff, which was $5500 less than my trade value. Tyler’s response is “I gotta make money too”. I had to ask for the keys to my car 3 times to leave. He wouldn’t give us our keys to leave and kept asking if we could make a deal. I was insulted and done at that point. Do yourself a favor and go to a different VW dealership.
Don’t go to this dealership.
Don’t go to this dealership. Complete waste of time. Worked out a “deal” over text and email. Get to the dealership and the price quoted was thousands more. Wanted to trade my 2021 Tiguan SE R Line and they only offered to give me my payoff, which was $5500 less than my trade value. Tyler’s response is “I gotta make money too”. I had to ask for the keys to my car 3 times to leave. He wouldn’t give us our keys to leave and kept asking if we could make a deal. I was insulted and done at that point. Do yourself a favor and go to a different VW dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hello, we're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (224) 637-1543. We look forward to hearing from you.
Stay away, bunch of xxxxxxxx, online price for car
Stay away, bunch of xxxxxxxx, online price for car 25,700$ with taxes, they will not tell you out of the door price over the phone or email, you got to go there to fund out that 25,700$ online price will turn into 32,000$. What a joke. You better of buying car from drug dealer.
Stay away, bunch of xxxxxxxx, online price for car
Stay away, bunch of xxxxxxxx, online price for car 25,700$ with taxes, they will not tell you out of the door price over the phone or email, you got to go there to fund out that 25,700$ online price will turn into 32,000$. What a joke. You better of buying car from drug dealer.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Ivo, we regret to hear that you had this experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (224) 637-1543 at your earliest convenience to discuss how we can turn your experience into a positive one.
Scammers…bate and switch.
Scammers…bate and switch. This car is not real. Cars.com should block this dealership.
Scammers…bate and switch.
Scammers…bate and switch. This car is not real. Cars.com should block this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello, we appreciate you taking the time to leave us this feedback. Please reach out to us at (224) 637-1543 when you can so we can address this situation directly. Thank you and have a great day.
Called Gurnee Volkswagen to confirm the availability of a
Called Gurnee Volkswagen to confirm the availability of a car. They confirmed they had it. Drove 45 minutes to get there, only to be told they had traded it to another dealer 20 minutes ago. Absolutely putrid customer service. I wouldn’t buy a car from them if they were giving them away.
Called Gurnee Volkswagen to confirm the availability of a
Called Gurnee Volkswagen to confirm the availability of a car. They confirmed they had it. Drove 45 minutes to get there, only to be told they had traded it to another dealer 20 minutes ago. Absolutely putrid customer service. I wouldn’t buy a car from them if they were giving them away.
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi, we regret your most recent visit with us was not up to the standards we strive for. Here at Gurnee Volkswagen, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (224) 637-1543 to discuss ways we can better serve you in the future.