Columbus Auto Source

First, and most important, Mr Hobart bought his vehicle "as is". Like all of our customers who purchase pre-owned vehicles from us, he was offered a service contract (aka warranty). Unfortunately, he declined the offer. Prior to his purchase, we discussed the work we performed on the vehicle, and he decided to move forward with the purchase. Afterwards, we did not hear from Mr Hobart until two weeks after he purchased rthe vehicle. In his call to us, he informed us he had just spent a large amount of money on some parts of the the heater system. Unfortunately, we heard nothing about this until AFTER he incurred the repair expense. We of course don't have a crystal ball to see the future and we were as surprised as he was when we heard this. When he was asked what he wanted from us, he simply stated "I'm giving you a heads up". Not exactly sure what that meant, but it was clear we were never given the opportunity to address his concerns.  For our future customers, we certainly hope they take a different approach. Used automobile purchases are often challenging, especially with older models. We certainly aren't perfect, but we do everything we can within reason--and will often go beyond that point-- to make sure our customers are satisfied. We know that to be true because we do get our share of 5-star ratings. D. Seagle, Gen Mgr.

Evan, thank you for your fabulous review of our dealership and our staff. We appreciate the fact that you took the time you needed to determine if the vehicle you ended up purchasing from us was the right one as well as taking into account the vehicle you traded in. We love our customers and hope you will pass along the good vibes to your family, friends, neighbors and co-workers. Thank you (and your MOM, of course) for business and enjoy that awesome Expedition! A Christensen, owner/principal

Erica, thank you for sending a positive review of your Columbus Auto Source dealership experience. We are all super happy that you enjoyed your purchase experience and hope you keep us in mind for not only your future family needs/desires, but also your circle of friends and co-workers. We are here for you and them! A. Christensen, owner/principal.

Thank you! It’s been our sincere pleasure to assist you with your vehicle needs.

We were blind-sided by your review that came 2 1/2 years after your purchase in December, 2022. In fact, this is the first time we have heard of any issues you had with the truck. From our records, you purchased what we would consider an excellent warranty with the truck. While it appears the warranty expired in December, 2024, we are still surprised that you would submit a negative review after all this time. We want our customers to be satisfied with their decision to purchase from our dealership, so when there is an issue, we would always like to hear about it. We may not always be able to help in the way you desire, but we will always present a solution that is in your best interest. We are sincerely sorry to hear you had issues with your truck and wish you would have contacted us before you left this disappointing review. A. Christensen, owner/principle