Reviews
Mercedes Benz of Lancaster has provided truly exceptional
Mercedes Benz of Lancaster has provided truly exceptional customer service and work quality over the past 10 years and for three vehicles I’ve had serviced with them. Brandon Lutz, Ryan Sweitzer, and Angie Ecenrode are who I work with when having my car serviced and they make the process very smooth and efficient while showing they truly care about me and my car. Recently I had my c43 AMG inspected at Mercedes Benz of Lancaster and the service team saved my car from damages that two leaks could have caused. I bought the car from Carmax Lancaster less than 3,000 miles ago, who also inspected the car, but for some reason Carmax’s techs did not detect these leaks. Mercedes Benz of Lancaster provides an extremely thorough and detailed report of the work they do on my cars, they keep me updated through the process, provide a complimentary loaner vehicle, and are very detailed in explaining any part of the process. Mercedes Benz of Lancaster truly provides exceptional service, care, and quality.
Mercedes Benz of Lancaster has provided truly exceptional
Mercedes Benz of Lancaster has provided truly exceptional customer service and work quality over the past 10 years and for three vehicles I’ve had serviced with them. Brandon Lutz, Ryan Sweitzer, and Angie Ecenrode are who I work with when having my car serviced and they make the process very smooth and efficient while showing they truly care about me and my car. Recently I had my c43 AMG inspected at Mercedes Benz of Lancaster and the service team saved my car from damages that two leaks could have caused. I bought the car from Carmax Lancaster less than 3,000 miles ago, who also inspected the car, but for some reason Carmax’s techs did not detect these leaks. Mercedes Benz of Lancaster provides an extremely thorough and detailed report of the work they do on my cars, they keep me updated through the process, provide a complimentary loaner vehicle, and are very detailed in explaining any part of the process. Mercedes Benz of Lancaster truly provides exceptional service, care, and quality.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Chad, thank you for sharing your experience with us! We're delighted to hear that Brandon, Ryan, and Angie have consistently provided exceptional service at Mercedes-Benz of Lancaster. We appreciate your loyalty over the years and are glad we could help keep your Mercedes-Benz C43 AMG in top shape. Safe travels ahead!
My Sales Consultant was Andrew Fox who was outstanding!
My Sales Consultant was Andrew Fox who was outstanding! When I arrived my vehicle was fully prepared, and Andrew reviewed the many features of the E450 with me. I was extremely pleased with Mr Fox and my experience with Mercedes-Benz at Lancaster and will highly recommend both to my friends and colleagues looking for a new Mercedes! Bill Parler
My Sales Consultant was Andrew Fox who was outstanding!
My Sales Consultant was Andrew Fox who was outstanding! When I arrived my vehicle was fully prepared, and Andrew reviewed the many features of the E450 with me. I was extremely pleased with Mr Fox and my experience with Mercedes-Benz at Lancaster and will highly recommend both to my friends and colleagues looking for a new Mercedes! Bill Parler
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bill, we're delighted to hear that Andrew provided you with an outstanding experience at Mercedes-Benz of Lancaster! Thank you for recommending us, and enjoy your new Mercedes-Benz E450.
Service was excellent and the personnel was very
Service was excellent and the personnel was very courteous and helpful. Jeremy is my contact and he always takes very good care of me.
Service was excellent and the personnel was very
Service was excellent and the personnel was very courteous and helpful. Jeremy is my contact and he always takes very good care of me.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jackie, it's wonderful to hear that Jeremy and our team at Mercedes-Benz of Lancaster provided you with excellent service. We appreciate your feedback and look forward to assisting you again in the future!
Very satisfying service, I have never received this from
Very satisfying service, I have never received this from many other dealers I have done business with.
Very satisfying service, I have never received this from
Very satisfying service, I have never received this from many other dealers I have done business with.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Noer, we're delighted to hear that you had a satisfying experience with us at Mercedes-Benz of Lancaster. Thank you for choosing our dealership!
I have always had a very good experience when I go to
I have always had a very good experience when I go to Lancaster Mercedes for service. My service associate, Troy E. Is a gentleman and a scholar. He is a good listener, in allowing me to explain my concerns. I really like the technology that the dealership use, upon the completion of the work, you will receive a text with a video link to view your vehicle with the service technician narrating and explaining the work that was done. Impressive! In my mind, Lancaster Mercedes is a five star dealership. Stan,
I have always had a very good experience when I go to
I have always had a very good experience when I go to Lancaster Mercedes for service. My service associate, Troy E. Is a gentleman and a scholar. He is a good listener, in allowing me to explain my concerns. I really like the technology that the dealership use, upon the completion of the work, you will receive a text with a video link to view your vehicle with the service technician narrating and explaining the work that was done. Impressive! In my mind, Lancaster Mercedes is a five star dealership. Stan,
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Stan, we're delighted to hear that Troy and the team at Mercedes-Benz of Lancaster provided you with such a positive service experience. It's great to know you appreciate our technology features as well! Thank you for your kind words and support.
I have been working with mercedes benz of lancaster pa
I have been working with mercedes benz of lancaster pa ,seems like forever ,great service 👏
I have been working with mercedes benz of lancaster pa
I have been working with mercedes benz of lancaster pa ,seems like forever ,great service 👏
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ralph, We truly appreciate your top-notch rating! Hope to see you again soon! - Mercedes-Benz of Lancaster
I’ve had my car serviced there for over 8 years and I’ve
I’ve had my car serviced there for over 8 years and I’ve never been disappointed. My service advisor Jeremy is fantastic and the service experience from start to finish is always great.
I’ve had my car serviced there for over 8 years and I’ve
I’ve had my car serviced there for over 8 years and I’ve never been disappointed. My service advisor Jeremy is fantastic and the service experience from start to finish is always great.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Glenn, thank you for your loyalty over the years and for highlighting Jeremy's fantastic service at Mercedes-Benz of Lancaster. We're delighted to know that each visit has been a great experience!
Excellent customer service!
Excellent customer service! Thank you Josh for doing everything you could on your end to help me out.
Excellent customer service!
Excellent customer service! Thank you Josh for doing everything you could on your end to help me out.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Arlette, we're delighted to hear that Josh provided excellent service at Mercedes-Benz of Lancaster. Thank you for sharing your experience with us!
I had a wonderful and completely relaxing experience
I had a wonderful and completely relaxing experience working with Jalen at the Mercedes Benz of Lancaster. Purchased a car the suited my needs with a staff that exceeded my expectations.
I had a wonderful and completely relaxing experience
I had a wonderful and completely relaxing experience working with Jalen at the Mercedes Benz of Lancaster. Purchased a car the suited my needs with a staff that exceeded my expectations.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're delighted to hear that Jalen and the team at Mercedes-Benz of Lancaster provided a relaxing experience for you. Thank you for choosing us, and we hope you're enjoying your new car!
Excellent Customer Service & Car Care As Always!
Excellent Customer Service & Car Care As Always! Thank You Jeremy & Mark of Lancaster Mercedes Benz!
Excellent Customer Service & Car Care As Always!
Excellent Customer Service & Car Care As Always! Thank You Jeremy & Mark of Lancaster Mercedes Benz!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, thank you for the kind words! We're delighted to hear that Jeremy and Mark provided excellent service at Mercedes-Benz of Lancaster. We appreciate your support!