Reviews
Thank you for servicing our car.
Thank you for servicing our car. Entire transaction from setting the appointment to finishing the car promptly was flawless and we appreciate it especially since we just moved here and this was our first time with this dealer. Great job and wonderful, friendly, and excellent service from Jeremy and everyone there. Thanks so much.
Thank you for servicing our car.
Thank you for servicing our car. Entire transaction from setting the appointment to finishing the car promptly was flawless and we appreciate it especially since we just moved here and this was our first time with this dealer. Great job and wonderful, friendly, and excellent service from Jeremy and everyone there. Thanks so much.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Katie, we're delighted to hear that your first experience with Mercedes-Benz of Lancaster was seamless and welcoming. Jeremy and the team are thrilled to have made a positive impression on you. Thanks for choosing us!
The advisor Jeremy was very helpful as always, he was
The advisor Jeremy was very helpful as always, he was very clear on the work my car needed.
The advisor Jeremy was very helpful as always, he was
The advisor Jeremy was very helpful as always, he was very clear on the work my car needed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Frank! Thank you for your kind words! We're glad to hear that Jeremy provided clear and helpful service as always at Mercedes-Benz of Lancaster. We appreciate your trust in us and look forward to assisting you again in the future!
Mercedes Benz of Lancaster is a honest dealership.
Mercedes Benz of Lancaster is a honest dealership. I live 70 miles from them and I did everything from the phone. Working with Tim Smith was a pleasure and he was honest about my trade in value to the price of my new SL55 amg. Everything was smooth as ever. Best Mercedes Dealer I have had the pleasure of working with! Thank you! Paris Brown.
Mercedes Benz of Lancaster is a honest dealership.
Mercedes Benz of Lancaster is a honest dealership. I live 70 miles from them and I did everything from the phone. Working with Tim Smith was a pleasure and he was honest about my trade in value to the price of my new SL55 amg. Everything was smooth as ever. Best Mercedes Dealer I have had the pleasure of working with! Thank you! Paris Brown.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent service.
Excellent service. Thanks very much to Jeremy for taking the extra steps to help me out.
Excellent service.
Excellent service. Thanks very much to Jeremy for taking the extra steps to help me out.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the wonderful review, James! It's great to hear that Jeremy provided you with such excellent assistance and we hope you won't hesitate to reach out if our Mercedes-Benz of Lancaster team can be of service again in the future!
Excellent service experience from Jeremy.
Excellent service experience from Jeremy. Met all my needs when my car was not functioning optimally. It ended up being a warranty covered item, which made me happy. They did not have any openings for 3 business days, nor a loaner vehicle available on short notice, but I was most happy to get my car functioning back to normal. Car is functioning great. They were also able to complete my inspection at the same time, which I didn’t notice at the time.
Excellent service experience from Jeremy.
Excellent service experience from Jeremy. Met all my needs when my car was not functioning optimally. It ended up being a warranty covered item, which made me happy. They did not have any openings for 3 business days, nor a loaner vehicle available on short notice, but I was most happy to get my car functioning back to normal. Car is functioning great. They were also able to complete my inspection at the same time, which I didn’t notice at the time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mike, we're delighted to hear that Jeremy and our team at Mercedes-Benz of Lancaster provided excellent service and got your car back in top shape. It's great news that it was covered under warranty too! Thanks for sharing your experience with us! Safe travels!
Brandon lutz was great.
Brandon lutz was great. Very informative and kept me posted constantly. No issues just great customer service.
Brandon lutz was great.
Brandon lutz was great. Very informative and kept me posted constantly. No issues just great customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Ivan, we're delighted to hear that Brandon provided you with excellent service at Mercedes-Benz of Lancaster. We look forward to serving you again! Have a great ride!
I am new to the area.
I am new to the area. I needed a new battery, called and they said they had an express service. We drove to the Lancaster PA dealer and we were in and out within the hour. Excellent service! Thanks
I am new to the area.
I am new to the area. I needed a new battery, called and they said they had an express service. We drove to the Lancaster PA dealer and we were in and out within the hour. Excellent service! Thanks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're delighted to hear that our express service at Mercedes-Benz of Lancaster met your needs so efficiently. Thank you for choosing us, and welcome to the area! Safe travels!
Experienced difficulties in starting car.
Experienced difficulties in starting car. Finally fired up on 4th try. Took it straight to Mercedes Benz of Lancaster to express service. Diagnosed battery replacement. I was in and out in 45 minutes.
Experienced difficulties in starting car.
Experienced difficulties in starting car. Finally fired up on 4th try. Took it straight to Mercedes Benz of Lancaster to express service. Diagnosed battery replacement. I was in and out in 45 minutes.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Robert, we're glad to hear that our express service team at Mercedes-Benz of Lancaster could quickly diagnose and resolve the issue for you. Thanks for choosing us!
Great customer service!
Great customer service!! Everyone is very friendly and customer oriented. Jeremy is very knowledgeable and helpful! Always a pleasure!
Great customer service!
Great customer service!! Everyone is very friendly and customer oriented. Jeremy is very knowledgeable and helpful! Always a pleasure!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the fantastic feedback! We're delighted to hear that Jeremy and our team at Mercedes-Benz of Lancaster provided you with a friendly and helpful experience. We look forward to welcoming you back in the future! Safe travels!
Awesome!
Awesome! Troy was my service tech, he was excellent, efficient, and tremendously helpful. MBL dealership is a pleasant experience, lovely showroom that is clean and comfortable with a professional staff AAA+++
Awesome!
Awesome! Troy was my service tech, he was excellent, efficient, and tremendously helpful. MBL dealership is a pleasant experience, lovely showroom that is clean and comfortable with a professional staff AAA+++
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're delighted to hear that Troy and our team at Mercedes-Benz of Lancaster provided an excellent experience. We appreciate your kind words about our showroom and staff, and we look forward to serving you again in the future! Safe travels!