Reviews
The service from Mercedes Benz of Lancaster is top notch
The service from Mercedes Benz of Lancaster is top notch at all levels. Would highly recommend.
The service from Mercedes Benz of Lancaster is top notch
The service from Mercedes Benz of Lancaster is top notch at all levels. Would highly recommend.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind review! We're grateful for your support and look forward to seeing you next time here at Mercedes-Benz of Lancaster!
Tim provided excellent service.
Tim provided excellent service. He made my experience purchasing my new vehicle a great one. Overall the customer service provided should be more than 5 stars
Tim provided excellent service.
Tim provided excellent service. He made my experience purchasing my new vehicle a great one. Overall the customer service provided should be more than 5 stars
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congrats on your new vehicle, Lee! We're glad Tim provided such an excellent experience. Thank you for choosing Mercedes-Benz of Lancaster and for the five-star review!
It Was Amazing Jaylen Was Great I Am Over Satisfied With
It Was Amazing Jaylen Was Great I Am Over Satisfied With Everything And I Want To Thank Him
It Was Amazing Jaylen Was Great I Am Over Satisfied With
It Was Amazing Jaylen Was Great I Am Over Satisfied With Everything And I Want To Thank Him
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Reviews like this one make our day, Kenneth! Thanks from the Mercedes-Benz of Lancaster team.
Great service.
Great service. Always goes over any repairs or service needs. Doesn’t try and force things on you.
Great service.
Great service. Always goes over any repairs or service needs. Doesn’t try and force things on you.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Susan, thank you for trusting Mercedes-Benz of Lancaster with your business!
⭐ 5/5 (Deserves more than 5) – Outstanding Experience
⭐ 5/5 (Deserves more than 5) – Outstanding Experience with Tim Smith at Mercedes-Benz of Lancaster, PA ⭐ My wife and I had an amazing experience purchasing our first Mercedes-Benz from Tim Smith at Mercedes-Benz of Lancaster, PA. - Exceptional first-Mercedes experience – Tim made the entire process smooth, transparent and stress-free. - Extremely prompt & professional – We were very picky (more so than other customers) about making sure the documentation (especially the vehicle warranty) is clean and accurate and Tim ensured that we received every single documentation we requested, even if in certain cases it was hard to obtain. - Truly went above and beyond – After hearing about our previous bad experience at another dealership/brand, Tim took it upon himself personally, to ensure this purchase was completely different— and in the best way possible. - Exceptional post-purchase support – A week after buying the car, we noticed a missing cargo cover. While most dealerships completely ignore you once the sale is done, Tim stayed just as responsive and made sure we received the missing cargo cover right away. - Genuinely cares about customers – His dedication and attention to detail truly stands out. - Will return for future purchases – Tim will definitely be the first person we will be reaching out to again, for our next Mercedes. Highly recommend working with Tim Smith if you want a truly top-tier Mercedes-Benz buying experience!
⭐ 5/5 (Deserves more than 5) – Outstanding Experience
⭐ 5/5 (Deserves more than 5) – Outstanding Experience with Tim Smith at Mercedes-Benz of Lancaster, PA ⭐ My wife and I had an amazing experience purchasing our first Mercedes-Benz from Tim Smith at Mercedes-Benz of Lancaster, PA. - Exceptional first-Mercedes experience – Tim made the entire process smooth, transparent and stress-free. - Extremely prompt & professional – We were very picky (more so than other customers) about making sure the documentation (especially the vehicle warranty) is clean and accurate and Tim ensured that we received every single documentation we requested, even if in certain cases it was hard to obtain. - Truly went above and beyond – After hearing about our previous bad experience at another dealership/brand, Tim took it upon himself personally, to ensure this purchase was completely different— and in the best way possible. - Exceptional post-purchase support – A week after buying the car, we noticed a missing cargo cover. While most dealerships completely ignore you once the sale is done, Tim stayed just as responsive and made sure we received the missing cargo cover right away. - Genuinely cares about customers – His dedication and attention to detail truly stands out. - Will return for future purchases – Tim will definitely be the first person we will be reaching out to again, for our next Mercedes. Highly recommend working with Tim Smith if you want a truly top-tier Mercedes-Benz buying experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Rohan, it sounds like you and your wife had a top-notch experience with Tim! Thank you so much for sharing your feedback. Your kind words mean the world to us, and we are so grateful for your business. See you next time at Mercedes-Benz of Lancaster!
As always the service experience was fantastic from
As always the service experience was fantastic from beginning to end Jeremy and the service crew are fantastic. Wouldn’t take my car anywhere else.
As always the service experience was fantastic from
As always the service experience was fantastic from beginning to end Jeremy and the service crew are fantastic. Wouldn’t take my car anywhere else.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are grateful for your business and recommendation! Thank you for choosing Mercedes-Benz of Lancaster and for sharing your experience with Jeremy and his team. We look forward to serving you again!
To whom it may concern: I was very pleased with the
To whom it may concern: I was very pleased with the pleasant staff, courtesy loaner car and car service at my very first visit with Mercedes Benz of Lancaster. I wish my tire weights concern could have been addressed, but other than that I had an excellent experience. “THANK YOU” for doing things the right way and treating me & my car with respect! Keep up the beautiful work MBL, you definitely outshine the rest of the Mercedes-Benz dealers in Pennsylvania!!!! Thank You!!!! 🙏🏻🙏🏻🙏🏻🙏🏻
To whom it may concern: I was very pleased with the
To whom it may concern: I was very pleased with the pleasant staff, courtesy loaner car and car service at my very first visit with Mercedes Benz of Lancaster. I wish my tire weights concern could have been addressed, but other than that I had an excellent experience. “THANK YOU” for doing things the right way and treating me & my car with respect! Keep up the beautiful work MBL, you definitely outshine the rest of the Mercedes-Benz dealers in Pennsylvania!!!! Thank You!!!! 🙏🏻🙏🏻🙏🏻🙏🏻
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for giving our team your confidence on your first visit! We are happy to hear you had a great experience overall, and we hope you come to us for all of your future Mercedes service needs. Have a wonderful day! -Mercedes-Benz of Lancaster
Excellent service.
Excellent service. Troy was very professional. Also sue the driver very nice 👍 car is running very well
Excellent service.
Excellent service. Troy was very professional. Also sue the driver very nice 👍 car is running very well
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Frances, thank you for sharing your positive feedback about Troy and the rest of the team! We are so glad we could assist you here at Mercedes-Benz of Lancaster. See you next time!
Very happy with the service I have received.
Very happy with the service I have received. Bought my car here (3 cars previously) and disappointed with being at Lancaster Mercedes. Thanks!
Very happy with the service I have received.
Very happy with the service I have received. Bought my car here (3 cars previously) and disappointed with being at Lancaster Mercedes. Thanks!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Leon, thank you for sharing your feedback about your buying experience with our team! We’re proud to have your repeat business. Here’s to many miles in your Mercedes-Benz! - Mercedes-Benz of Lancaster
I have nothing negative to say.
I have nothing negative to say. They did what I asked and kept me updated on the progress. Everyone I spoke to was extremely nice and professional. They also gave a free loaner while my work was being done. New Mercedes…. Massage chairs as seats!!!!! I lied there is one negative. I don’t like my 2020 Mercedes anymore, I need a new one 🤷
I have nothing negative to say.
I have nothing negative to say. They did what I asked and kept me updated on the progress. Everyone I spoke to was extremely nice and professional. They also gave a free loaner while my work was being done. New Mercedes…. Massage chairs as seats!!!!! I lied there is one negative. I don’t like my 2020 Mercedes anymore, I need a new one 🤷
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Timothy, we're happy to hear our team kept you informed and comfortable throughout the process at Mercedes-Benz of Lancaster. It's always great to hear from satisfied customers! We look forward to helping you with that new Mercedes when you're ready.