Ray Skillman Northeast Kia on Shadeland

Kia Shadeland was by far the best buying experience. Every question I had was answered with ease. They made me feel important and never pushy. The showroom was pristine and everyone was very knowledgeable! I recommend this dealership 100%! I will never go anywhere else!

This is my go-to place for service! Thank you Ray Skillman Northeast Kia for making a girl feel comfortable about having repairs and service done to my vehicle.

Update: They said the fuel pump improved the misfire but it wasn't completely fixed. Stated that they were waiting on additional parts to come out of Dallas. I ended up picking my car up on 12/7/23. Derek Bell was my initial contact as JB Liddle wasn't at his desk. He handed me the bill for $189. I said "I feel like you all should eat this as a result of terrible customer service + you've had my car so long etc." DB said ok I'll get my manager. I asked was it Mitch he said no, Matt. So, the initial review probably is for Matt not Mitch. Nonetheless, Matt the manager smh not a good business guy and probably shouldn't be manager. As he looked through my paperwork he told me I was being charged for the initial oil change & tire rotation. He then said "I tell you what, you pull the review and I'll take care of your service." I was offended. I said no way, the review stands. He said "welp, you'll owe for the $189." I said wooowwwwww is this really happening. To which he responded with "that's business," To which I said, it may be business but it's not GOOD business. As I handed my credit card over to pay my bill, I kindly asked for a copy of all of the paperwork. I received a packet substantially smaller than the packet they had me sign. I asked Matt, again, fora copy of allll the paperwork to which he responded, 'this is your copy, you get the pretty colored copies, those black and whites are just repair orders, part orders etc." I then asked, again, for a copy of alllll the paperwork; he then obliged. Ray Skillman, good luck with this guy being your service manager. Not only does he NOT represent nor uphold good business. His integrity is in question as well.

I've had the best experience working with the whole team! Jordan is the best! It's always a pleasure to go in for service!

The service and the KIA cars at this dealership are at best SUB/PAR. I would not recommend this dealership or KIA cars in general. Check out KIA engine issues online. Their service is terrible!

Recently bought a new Telluride, absolutely great customer service. They were not pushy and very helpful in all aspects. Definitely worth the 2 hour drive.

Love this dealership and service department. Personable, transparent, efficient and professional. Easy to schedule appointments online or via phone, competitive pricing and incentives, and the dealership always looks clean, organized and attractive.

Ray Skillman Shadeland Kia is absolutely the best car dealer around. The service department is outstanding, with friendly professional staff. State of the art facilities.

I have been to this dealership for service for the past 6 years. I appreciate the transparency and ease of each visit. When I decided to purchase a new vehicle everyone in sales treated me with respect. I got a great trade in offer and a fair price for my new car. Ask for Dave, Sean or Hunter!

Poor service Not honest ppl will scam u so monitor ur personal information So be careful