Reviews
Write a reviewThey've had my car for four days with no communication...
They've had my car for four days with no communication and no updates I don't see anything professional about this especially when they are working on the exact same issue that was supposed to be fixed 3x ago. No good words this week.
Every time you try calling the service department they...
Every time you try calling the service department they never answer the phone. I got a flat tire and had to go up there because nobody answers the phone and when I got up there they didn't have my tire in stock and they said it can take up to a week for my tire to get there. I had a couple of issue with that: 1. He never made an attempt to call another Kia dealership to see if they had a tire. I would have went there instead of coming there if they would have answered the phone. 2. I had a warranty on my tires so good customer service would have been doing what you can to help your customer, I had to ask him to change my tire to a doughnut. His response was I need to see if someone can do that and if I had one, my response was I hope so this is a 2021. My car is leased and this dealership and the one in Carmel, Service department has already let me know that I would not be buying a Kia. Two bad experiences from 2 different service dealerships. That's a red flag, love my K5 but if i have a problem Im not confident in there service department.
Outstanding experience with Ray Skillman Shadeland Kia...
Outstanding experience with Ray Skillman Shadeland Kia purchasing a 2021 Kia Telluride SX V6 AWD Prestige and Nightfall Edition Packages. We visited Ray Skillman after looking for this SUV at other Kia dealers unsuccessfully! We were told at two different dealers that such car had a huge demand that it was going to be practically impossible to get one, or if getting one it was going to be ~10K USD at least over sticker price!!!! Well, we decided to go a bit further (we live in Carmel) and stopped at Ray Skillman - Shadeland. There we met Bob Silvey and Shawn Salinas (Sales manager). They did confirm the high demand for this SUV, but started working with us in finding options to order a new one, giving us good options to get it and at an expected price. We were able to customize our Telluride the way we wanted it (interior and exterior colors, packages, accessories, etc.) with the help of Bob and Shawn, agreed on a price for it, and conditions, and they ordered it to Kia. Our Telluride was ordered, and after a couple of months it arrived just as we wanted it. Yesterday I went to the dealer, closed the deal, and came home driving our beautiful Gravity Gray, Dune Brown leather seats, SX Prestige Package and Nightfall Edition package Telluride. Negotiation was simple and easy, conditions were the expected ones, so overall it was a great experience getting this car. I can say that after dealing in Indiana with Mazda, Ford, Volkswagen, Audi and Lexus dealers, this has been by far the best and most positive experience. Kuddos to Shawn and Bob for their customer oriented service, something you don't always see easily in this type of business, and kudos to Kia for bringing to the market a very nice SUV at a pretty convenient price. Thanks to Bob and Shawn, great work with our car shopping experience. If you are looking for a KIA, don't hesitate and drive to Ray Skillman at Shadeland Ave. for a positive experience!
I purchased Kia telluride. This is a high demanding...
I purchased Kia telluride. This is a high demanding model, and it was tough to find what I want (once I found the car, it was already gone). Kevin and Jan helped me searching the car for me, and they got a car better than I requested ( I wanted to have a black or dark moss, but they found black copper, which was a great choice). Once they found one, they brought in their dealership earlier than they promised me. I was satisfied with their service and pleased with how they performed. Thanks, Kevin and Jan!
Kevin Evans got me into my "new" SUV today. He is...
Kevin Evans got me into my "new" SUV today. He is absolutely a joy to work with! When it's time to shop for a car for my son who will turn 16 in the next year, I will definitely keep this dealership and Mr. Evans in mind for my next purchase. Thank you!
Greg Scott
Extremely easy process, very friendly and professional staff. The waiting area is very clean and comfortable. Was explained the process and Asia my service rep git me a rental. Thank you Ray Skillman Shadeland Kia
Awesome, and knowledgeable
Courtesy, nice, and overall patience and keep you informed in every step toward getting you in a car. Kevin Evans and Mike Evans are two of a kind in success for getting you in a car. Everyone were so nice and courtesy the overall company is knowledgeable and experience in all areas of sales for cars. I call it Success!! I had the pleasure of meeting the owners and both are so nice with concern on your behalf. All the staff that I encounter with were so nice.. Awesome!!!
Only had phone & email contact, but they helped
I did end up buying another vehicle before I actually had a chance to visit Ray Skillman, so I only had phone and e-mail contact, but they were very informative and kept in touch with me.
Not so stressful
The staff at Ray Skillman Shadeland was great. Finally a car dealer that's not super pushy. I took a car for a test drive on a Thursday evening, but they didn't have the exact model I wanted on the lot that night. There was no pressure to sign any paperwork or make any commitments without seeing the exact car I wanted to purchase. I went back after they let me know the car was on the lot and it was much the same. The sales staff was very courteous and helpful without trying to guilt me into buying (which has happened at other dealers and makes me walk right out the door). I was pleased with the finance experience as well. Overall a great place to buy a car.
Great experience.
Enjoyed buying a new car from start to finish. Everyone was incredible and I drove home in a new car in less than 2 1/2 hours.