Kelly Chrysler Dodge Jeep RAM

The time was when I wanted. The service was done in a reasonable time. The waiting area was very nice and clean

Dealing with Kelly Automotive was easy. We purchased a jeep from Bill Hav who was very easy to deal with, and low pressure. If you’re in the market for a vehicle I would highly recommend Kelly Automotive and Bill Hav.

if you want a awesome comfortable experience buying a new vehicle ask for Rob Martin!!

I was told that the part for my car was available. After the appointment was made and I dropped the off I was called and told the couldn't be completed because the was not ordered.

Great people. Fast and honest. Get you in and out for service. Would highly reccomend

I've been coming to this jeep dealership for over 12 yrs... I live in NJ and I travel a hour to service my Renegade and Gladiator, worth the trip always, great service and parts staff. Experienced staff in both departments and fast turnaround on servicing my jeeps always. I would highly recommend the service and the parts dept.

The sales process was excellent. Anthony was great to work with. It is very easy to schedule service and they had immediate availability. The entire team was great and the work is excellent. I will only use Kelly GMC for my truck!

I will never shop at this dealer again. back in November of 2023 I went to the dealership to get a new vehicle. I told the salesman I no longer wanted a lease and wanted to purchase. They knew my price range and the salesman showed me a vehicle that they said would fit that range. When I went in to sign the papers for that vehicle they said there was a mix up by the salesman and the vehicle they had showed me was not the same vehicle I received pricing for but I could still have the truck for an extra $200 a month, what they never said is that this was also a lease, something they knew I wanted out of. Fast forward to late June 2024, I went to give the dealer another chance because of the price to trade in my current vehicle. I went to get a quote and the manager (different than previous manager) said he would be able to get me into a brand new vehicle and the price was exactly where I wanted it, The only downside was we had to wait for the truck to be delivered. I kept in contact with the salesman over a 2 week span and he assured me the deal was the same as discussed with the manager Once the truck was delivered the salesman contacted me and asked if I wanted to make an appointment to see the vehicle and sign paperwork. Once again, I was reassured the deal and numbers had not changed. Today I cleaned out and took all of my firefighting lights and car seats out of my current vehicle in order to trade it in. When I got to the dealership, I took the vehicle for its test drive, when we came back in the Sales manager once again told me there was a problem with the pricing and they could not honor the deal that was initially offered to me and it would be $150/mo more because there are no longer incentives even though we had both agreed upon the price of the vehicle. Nothing was offered to me as far as different vehicles that may have worked out. Needless to say, I will Never shop at Kelly Jeep again and I urge others to do the same.

I had purchased my first car and had a great experience with Jessica thru the whole process. I appreciate her and would recommend her if anyone was interested

I had my truck towed to Kelly to have the differential rebuilt.  It took 7 WEEKS before Kelly even began to work on it.  Throughout this time, I had to continuously follow up as to why it was taking so long.  Not a single apology, but MANY excuses.  Some of these excuses were “still waiting for parts”, “Stellantis no longer ships UPS and comes by a Mopar parts truck warehouse to warehouse”, “there was no movement on the part, will have to reorder it”, “missing or stolen tool from the tool shed that needs to be ordered”, etc.  It was just one excuse after the other, with the only communication being when I reached out them.  I finally got my truck back after almost 2 months.  But unfortunately, I had to bring it back weeks later due to a concerning noise coming from the differential Kelly rebuilt.  I was told a new driveshaft would fix this noise.  It did not. I had several conversations with the Service Manager and was told to take it elsewhere to have it looked at. I did exactly that—it was found the pinion gear they replaced was wearing abnormally. I took it back to Kelly so that the repair would be covered under the labor and parts warranty.  Four more weeks passed before Kelly could even get it in to have it looked at.  After having my truck for two days, they refused any repair stating they “feel the vehicle has been repaired properly.” I then took my truck to YET ANOTHER driveline shop to get an additional opinion. I was told AGAIN that the gear had abnormal wear. Unfortunately, Kelly seems to focus more on finding a way out of fixing a problem than actually trying to fix it.  In addition, they all lack any accountability. By taking it to a dealership, I paid a premium price only to receive subpar service and a truck that still needs repair.  My family and I have been customers of Kelly’s for decades, but this experience has ensured we can will longer Count on Kelly.