Kelly Chrysler Dodge Jeep RAM

4.7
(2,301 reviews)
Visit Kelly Chrysler Dodge Jeep RAM
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed
2022 consumer dealer award View 13 awards
2021 state dealer award 2014 state dealer award 2014 state dealer award 2014 state dealer award 2014 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (888) 408-1448 (888) 408-1448
Used (610) 421-4337 (610) 421-4337
Service (888) 805-5705 (888) 805-5705

Inventory

See all 197 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since January 2023.
The Kelly Automotive Group has been serving the Lehigh Valley for the past 45-years! With 8 brands 60 models and 800 cars trucks SUV's and crossovers available we have one of the largest selections in the area. Brands include Buick GMC Chrysler Dodge Jeep Ram Mitsubishi and Nissan. Kelly also features the exclusive Kelly Risk Free guarantee for used cars featuring a 3 day money back guarantee 30 day exchange plan 6-month warranty 150 point vehicle inspection and more! We have 2 convenient locations the Lehigh Street Auto Mile in Emmaus and on Route 248 and 33 in Easton. Since 1967 Count of Kelly!
For Over 50 Years Count on Kelly!

Service center

Phone number (888) 805-5705

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–2:00pm
Sunday
Closed

Meet our employees

View all 21 employees View less employees

Reviews

4.7
(2,301 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kelly Chrysler Dodge Jeep RAM from DealerRater.

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1.0

Typical shady dealership.

Typical shady dealership. I Purchased a used 2021 wrangler 4xe with 16k miles on it on January 24th. First the sales person, Rick, was horrible. Condescending and rude towards a young single woman purchasing a vehicle and he only got worse after my problems with my vehicle started. On 1/28, 4 days after I purchased the vehicle the check engine light came on. On 2/1 the vehicle would not start and on 2/2 I had to take it to a local dealership to me. I called Rick to ask about my warranty and he provided me with information to a warranty company so I could attempt to get a rental car. This vehicle is still under the factory warranty until April of this year. Rick gave me info to a company who had NO RECORD of my warranty. When I called back Rick then gave different Information on how to get a rental car. All of the phone calls to Rick were made and I had to leave multiple messages, ask for a manager multiple times, I was very clearly being avoided. After 11 days, on 2/13, I got my vehicle back. The local dealer had to start a Chrysler STAR case which basically means they weren’t able to fix it without being told how to handle it by Chrysler directly. I ultimately had the entire PCM and BCM replaced. On 2/14 I drove the Jeep for a total of 12 miles, then on 2/15 when I started the Jeep, the check engine light was BACK on. I am currently back at the local dealer waiting for ANOTHER rental. I have called and left messages with Rick with no return call. I was told at the time I purchased it that it was a lease trade in and all service and maintenance had been done at Kelly, and I can definetely see why it was traded in. I have a hard time believing that the dealer wasn’t aware that they were a selling me a vehicle that had all these issues. If they don’t make this right, I’ll be pursuing this further.

1.0

Typical shady dealership.

Typical shady dealership. I Purchased a used 2021 wrangler 4xe with 16k miles on it on January 24th. First the sales person, Rick, was horrible. Condescending and rude towards a young single woman purchasing a vehicle and he only got worse after my problems with my vehicle started. On 1/28, 4 days after I purchased the vehicle the check engine light came on. On 2/1 the vehicle would not start and on 2/2 I had to take it to a local dealership to me. I called Rick to ask about my warranty and he provided me with information to a warranty company so I could attempt to get a rental car. This vehicle is still under the factory warranty until April of this year. Rick gave me info to a company who had NO RECORD of my warranty. When I called back Rick then gave different Information on how to get a rental car. All of the phone calls to Rick were made and I had to leave multiple messages, ask for a manager multiple times, I was very clearly being avoided. After 11 days, on 2/13, I got my vehicle back. The local dealer had to start a Chrysler STAR case which basically means they weren’t able to fix it without being told how to handle it by Chrysler directly. I ultimately had the entire PCM and BCM replaced. On 2/14 I drove the Jeep for a total of 12 miles, then on 2/15 when I started the Jeep, the check engine light was BACK on. I am currently back at the local dealer waiting for ANOTHER rental. I have called and left messages with Rick with no return call. I was told at the time I purchased it that it was a lease trade in and all service and maintenance had been done at Kelly, and I can definetely see why it was traded in. I have a hard time believing that the dealer wasn’t aware that they were a selling me a vehicle that had all these issues. If they don’t make this right, I’ll be pursuing this further.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Lauren, Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with Kelly Chrysler Dodge Jeep RAM. Please reach out to me on my personal cell phone 954-494-0572, so that I can address your concerns. Sincerely yours, Chris Monticello, General Manager, Kelly Chrysler Dodge Jeep RAM Mitsubishi.

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5.0

Good service, and convenient hours were easy to work with

Good service, and convenient hours were easy to work with and had a good location

5.0

Good service, and convenient hours were easy to work with

Good service, and convenient hours were easy to work with and had a good location

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time out of your busy day to share your experience with Kelly Mitsubishi. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Chris Monticello General Manager (954) 494-0572

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5.0

GMC Service Rep (Michael) was attentive and professional!

GMC Service Rep (Michael) was attentive and professional! He delivered on every question / issue! Very positive experience!

5.0

GMC Service Rep (Michael) was attentive and professional!

GMC Service Rep (Michael) was attentive and professional! He delivered on every question / issue! Very positive experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time out of your busy day to share your experience with Kelly Mitsubishi. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Chris Monticello General Manager (954) 494-0572

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1.0

Very poor and untrustworthy

Called and set up an appointment on a Wednesday to purchase a vehicle on Friday. Asked in advance to put a down payment down so vehicle wouldn’t be sold beforehand. Dealership said no need; car has been there for over a month and wouldn’t be sold by then for sure. No worries. Asked if there was any discount for an all cash offer; they gave me $2 off. Went from 18000 to 17998. Got a text message the next morning saying it sold. I had been in touch with dealership for weeks prior working out a deal. Sold my current car and had everything ready for my purchase. Now I’m without a vehicle and sales people are too scared to call and talk to me. These people are cowards and cannot be trusted. Kandase is the only one there worth employment. Talk to her and you’ll get straight answers; any sales person will try to screw you. Sad but true. Do yourself a favor and at least look other places. Very disappointed in the staff here.

1.0

Very poor and untrustworthy

Called and set up an appointment on a Wednesday to purchase a vehicle on Friday. Asked in advance to put a down payment down so vehicle wouldn’t be sold beforehand. Dealership said no need; car has been there for over a month and wouldn’t be sold by then for sure. No worries. Asked if there was any discount for an all cash offer; they gave me $2 off. Went from 18000 to 17998. Got a text message the next morning saying it sold. I had been in touch with dealership for weeks prior working out a deal. Sold my current car and had everything ready for my purchase. Now I’m without a vehicle and sales people are too scared to call and talk to me. These people are cowards and cannot be trusted. Kandase is the only one there worth employment. Talk to her and you’ll get straight answers; any sales person will try to screw you. Sad but true. Do yourself a favor and at least look other places. Very disappointed in the staff here.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Dominic, Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with Kelly Chrysler Dodge Jeep RAM. Please reach out to me on my personal cell phone 954-494-0572, so that I can address your concerns. Sincerely yours, Chris Monticello, General Manager, Kelly Chrysler Dodge Jeep RAM Mitsubishi.

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1.0

Very shady dealership.

Very shady dealership. I will be reporting to the State Board. I called first thing this morning when this dealership opened 9am. I told them I was interested in a CPO 2019 Ram 1500. The drive was about an hour away so I wanted to make sure the vehicle was available. I was very clear this was the vehicle I was interested in. They told me “it is available. I’m looking at that vehicle right now. This was 9am. I told them great I will be there ASAP. I got there around 10am. I go in and let the sales rep know I called about checking out the vehicle in photo. He starts to give me a story about how that truck didn’t pass there safety checks, and some more nonsense. I said I called an hour ago and was told this vehicle was available. He then goes to tell me something like it is available but it’s a mechanic special and only for mechanics. This is a car that’s listed on their website as CPO. CPO vehicles are supposed to be the best on used market. Then the sales person tries to offer me a seat so that he can check to see what else he has “in my price range”. Needless to say, this is a blatant bait and switch technique to get customers in the door so that they can try to sell you a different vehicle. I walked right out. I see that the manager of this place puts out a blanket statement to bad reviews. Don’t be fooled. That won’t make any amends with me. The only way they could amend this is by sending me money for the 2 hour round trip I took based on a lie. I don’t recommend this place to anyone. And as of right now they still have the vehicle listed on their website. Look at the included photos. You can’t make this stuff up. (Photos are in google review).

1.0

Very shady dealership.

Very shady dealership. I will be reporting to the State Board. I called first thing this morning when this dealership opened 9am. I told them I was interested in a CPO 2019 Ram 1500. The drive was about an hour away so I wanted to make sure the vehicle was available. I was very clear this was the vehicle I was interested in. They told me “it is available. I’m looking at that vehicle right now. This was 9am. I told them great I will be there ASAP. I got there around 10am. I go in and let the sales rep know I called about checking out the vehicle in photo. He starts to give me a story about how that truck didn’t pass there safety checks, and some more nonsense. I said I called an hour ago and was told this vehicle was available. He then goes to tell me something like it is available but it’s a mechanic special and only for mechanics. This is a car that’s listed on their website as CPO. CPO vehicles are supposed to be the best on used market. Then the sales person tries to offer me a seat so that he can check to see what else he has “in my price range”. Needless to say, this is a blatant bait and switch technique to get customers in the door so that they can try to sell you a different vehicle. I walked right out. I see that the manager of this place puts out a blanket statement to bad reviews. Don’t be fooled. That won’t make any amends with me. The only way they could amend this is by sending me money for the 2 hour round trip I took based on a lie. I don’t recommend this place to anyone. And as of right now they still have the vehicle listed on their website. Look at the included photos. You can’t make this stuff up. (Photos are in google review).

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
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1.0

VERY BAD SALES

BOUGHT A CHEVY TRUCK AS IS FROM KELLY BUICK,ONLY TO FIND OUT THE FRAME IS ROTTED SO BAD IT SHOULD NEVER HAVE BEEN ON THE ROAD,IT IS A DRIVE HAZARD .THEY KNEW AND DID NOT TELL ME.LAWSUIT COMING,SINCE THEY WILL NOT TAKE IT BACK.VERY SHADY DEALER.BE CAREFUL

1.0

VERY BAD SALES

BOUGHT A CHEVY TRUCK AS IS FROM KELLY BUICK,ONLY TO FIND OUT THE FRAME IS ROTTED SO BAD IT SHOULD NEVER HAVE BEEN ON THE ROAD,IT IS A DRIVE HAZARD .THEY KNEW AND DID NOT TELL ME.LAWSUIT COMING,SINCE THEY WILL NOT TAKE IT BACK.VERY SHADY DEALER.BE CAREFUL

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 1.0
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Tom, Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with Kelly Chrysler Dodge Jeep RAM. Please reach out to me on my personal cell phone, 610-659-4040, so that I can address your concerns. Sincerely yours, David LaBar, General Manager Kelly Chrysler Dodge Jeep RAM.

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5.0

I took my car to Kelly for an oil change.

I took my car to Kelly for an oil change. An alert mechanic discovered an issue with my front end and brought it to my attention. The problem was remedied immediately after a brief chat with staff at no cost. I also was provided 4 tire quotes with no pushy sales tactics for my next visit.

5.0

I took my car to Kelly for an oil change.

I took my car to Kelly for an oil change. An alert mechanic discovered an issue with my front end and brought it to my attention. The problem was remedied immediately after a brief chat with staff at no cost. I also was provided 4 tire quotes with no pushy sales tactics for my next visit.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

Thank you for taking the time out of your busy day to share your experience with Kelly Chrysler Dodge Jeep RAM. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. David LaBar General Manager (610) 659-4040

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5.0

Willie Rodriguez very good seller very attentive the

Willie Rodriguez very good seller very attentive the paperwork was fast I recommend it 100% it is my second car that I buy with you

5.0

Willie Rodriguez very good seller very attentive the

Willie Rodriguez very good seller very attentive the paperwork was fast I recommend it 100% it is my second car that I buy with you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Maya, Thank you for taking the time out of your busy day to share your experience with Kelly Chrysler Dodge Jeep RAM. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. David LaBar General Manager (610) 659-4040

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5.0

Ed Rivera is a great person to work with.

Ed Rivera is a great person to work with. Ed goes above and beyond to make your car buying experience effortless.

5.0

Ed Rivera is a great person to work with.

Ed Rivera is a great person to work with. Ed goes above and beyond to make your car buying experience effortless.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Mary, Thank you for taking the time out of your busy day to share your experience with Kelly Chrysler Dodge Jeep RAM. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. David LaBar General Manager (610) 659-4040

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5.0

Service department is great.

Service department is great. They listen, fix what is needed and troubleshoot any problems and discuss the cost..

5.0

Service department is great.

Service department is great. They listen, fix what is needed and troubleshoot any problems and discuss the cost..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Jan, Thank you for taking the time out of your busy day to share your experience with Kelly Chrysler Dodge Jeep RAM. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. David LaBar General Manager (610) 659-4040

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