Reviews
Glenn Griffin at Honda 385 was very helpful and generous
Glenn Griffin at Honda 385 was very helpful and generous with me. Wish I needed a new car...I'd buy it from him!
Glenn Griffin at Honda 385 was very helpful and generous
Glenn Griffin at Honda 385 was very helpful and generous with me. Wish I needed a new car...I'd buy it from him!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I have a 2020 Honda Pilot, and I just hit 60k miles.
I have a 2020 Honda Pilot, and I just hit 60k miles. I called to see the 60k mile package cost (primarily interested in Transmission, Rear Differential, and Transfer case). It was outrageous. Close to 3k for the transmission - only. I’m a DIY owner and can handle most items independently. I looked up the fluids needed and new crush washers. I went into Honda 385 to get the parts, even though I had already shopped through other Honda dealerships online and Amazon. The total should be no more than $120 with tax. Somehow they came up with FLUID ONLY $277!!! This is 7 quarts. WHAT!! When asked about the crush washers, I was told their mechanics reuse them. They don’t typically use or sell new crush washers. What? Are you kidding me? I walked out and purchased on Amazon for $115 (everything needed for all three services) w/ tax, be here tomorrow, Guaranteed OEM product. I was trying to buy local and give back to my local community. However, I’m not going to get robbed by 385. I should have checked with Wolfchase Honda. Those guys tend to act more like a legit Honda dealership. I’ve had several very poor experiences at 385. I literally will never step foot in there again.
I have a 2020 Honda Pilot, and I just hit 60k miles.
I have a 2020 Honda Pilot, and I just hit 60k miles. I called to see the 60k mile package cost (primarily interested in Transmission, Rear Differential, and Transfer case). It was outrageous. Close to 3k for the transmission - only. I’m a DIY owner and can handle most items independently. I looked up the fluids needed and new crush washers. I went into Honda 385 to get the parts, even though I had already shopped through other Honda dealerships online and Amazon. The total should be no more than $120 with tax. Somehow they came up with FLUID ONLY $277!!! This is 7 quarts. WHAT!! When asked about the crush washers, I was told their mechanics reuse them. They don’t typically use or sell new crush washers. What? Are you kidding me? I walked out and purchased on Amazon for $115 (everything needed for all three services) w/ tax, be here tomorrow, Guaranteed OEM product. I was trying to buy local and give back to my local community. However, I’m not going to get robbed by 385. I should have checked with Wolfchase Honda. Those guys tend to act more like a legit Honda dealership. I’ve had several very poor experiences at 385. I literally will never step foot in there again.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we regret to hear that you had this experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (901) 209-1308. We look forward to hearing from you.
Richard, our technician, was outstanding and so patient
Richard, our technician, was outstanding and so patient with us, Seniors! He is truly an asset to 385 Auto Honda. He is very thoughtful and does not make us feel bad when we truly do not understand some of this modern technology. Hopefully, we can request him next time.
Richard, our technician, was outstanding and so patient
Richard, our technician, was outstanding and so patient with us, Seniors! He is truly an asset to 385 Auto Honda. He is very thoughtful and does not make us feel bad when we truly do not understand some of this modern technology. Hopefully, we can request him next time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Chris was amazing to help me yesterday!
Chris was amazing to help me yesterday! Very Kind!! I will want him to help me next time I visit your service department.
Chris was amazing to help me yesterday!
Chris was amazing to help me yesterday! Very Kind!! I will want him to help me next time I visit your service department.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Honda 385! If you ever need help, just give us a call. Happy motoring!
Overall great experience.
Overall great experience. Gabe was my salesman he was amazing. He answered all my questions and concerns. Everyone was super helpful and friendly. It was a great first time car buying experience! Love my CR-V!
Overall great experience.
Overall great experience. Gabe was my salesman he was amazing. He answered all my questions and concerns. Everyone was super helpful and friendly. It was a great first time car buying experience! Love my CR-V!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Christa, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda 385. Please don't hesitate to reach out if there's anything additional we can do for you.
Cory Jones is great!
Cory Jones is great! Keeping me posted every step of the way! Honda AutoNation 385 definitely takes care of their customers!
Cory Jones is great!
Cory Jones is great! Keeping me posted every step of the way! Honda AutoNation 385 definitely takes care of their customers!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Stacy, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
This dealership is dishonest and takes advantage of
This dealership is dishonest and takes advantage of customers who don’t speak English well. They sold my friend a car advertised at ~$49,000 but charged him ~$54,000. On top of that, they added about ~$10,000 in maintenance and warranty packages. We asked for the maintenance and warranty packages to be cancelled. The dealership promised to do so but never followed through. John Williams was extremely rude. He ignored me completely, refused to answer any of my questions, and did not even look me in the eye. Instead, he only spoke to my friend, even though my friend struggled to understand English. Both Honda Finance and the maintenance and warranty provider confirmed they never received any cancellation request. The dealership has ignored all calls and voicemails since then. I gave them one last chance and called the dealership again. They said they would make sure John Williams calls me back. It is now the end of the business day and I have not received any call. Avoid this place if you don’t want to be taken advantage of.
This dealership is dishonest and takes advantage of
This dealership is dishonest and takes advantage of customers who don’t speak English well. They sold my friend a car advertised at ~$49,000 but charged him ~$54,000. On top of that, they added about ~$10,000 in maintenance and warranty packages. We asked for the maintenance and warranty packages to be cancelled. The dealership promised to do so but never followed through. John Williams was extremely rude. He ignored me completely, refused to answer any of my questions, and did not even look me in the eye. Instead, he only spoke to my friend, even though my friend struggled to understand English. Both Honda Finance and the maintenance and warranty provider confirmed they never received any cancellation request. The dealership has ignored all calls and voicemails since then. I gave them one last chance and called the dealership again. They said they would make sure John Williams calls me back. It is now the end of the business day and I have not received any call. Avoid this place if you don’t want to be taken advantage of.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Henry, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.
This dealership is dishonest and takes advantage of
This dealership is dishonest and takes advantage of customers who don’t speak English well. They sold my friend a car advertised at ~$49,000 but charged him ~$54,000. On top of that, they added about ~$10,000 in maintenance and warranty packages. We asked for the maintenance and warranty packages to be cancelled. The dealership promised to do so but never followed through. John Williams was extremely rude. He ignored me completely, refused to answer any of my questions, and did not even look me in the eye. Instead, he only spoke to my friend, even though my friend struggled to understand English. Both Honda Finance and the maintenance and warranty provider confirmed they never received any cancellation request. The dealership has ignored all calls and voicemails since then. I gave them one last chance and called the dealership again. They said they would make sure John Williams calls me back. It is now the end of the business day and I have not received any call. Avoid this place if you don’t want to be taken advantage of.
This dealership is dishonest and takes advantage of
This dealership is dishonest and takes advantage of customers who don’t speak English well. They sold my friend a car advertised at ~$49,000 but charged him ~$54,000. On top of that, they added about ~$10,000 in maintenance and warranty packages. We asked for the maintenance and warranty packages to be cancelled. The dealership promised to do so but never followed through. John Williams was extremely rude. He ignored me completely, refused to answer any of my questions, and did not even look me in the eye. Instead, he only spoke to my friend, even though my friend struggled to understand English. Both Honda Finance and the maintenance and warranty provider confirmed they never received any cancellation request. The dealership has ignored all calls and voicemails since then. I gave them one last chance and called the dealership again. They said they would make sure John Williams calls me back. It is now the end of the business day and I have not received any call. Avoid this place if you don’t want to be taken advantage of.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello Henry, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Mr. Chris was absolutely phenomenal! His patience,
Mr. Chris was absolutely phenomenal! His patience, wisdom, approach, and knowledge about everything from the physical car itself to the lease was on point! If it wasn?t for him, Lord knows! Every dealership needs more employees like Mr. Chris! He is a true Boss! Give him a raise!!!!!
Mr. Chris was absolutely phenomenal! His patience,
Mr. Chris was absolutely phenomenal! His patience, wisdom, approach, and knowledge about everything from the physical car itself to the lease was on point! If it wasn?t for him, Lord knows! Every dealership needs more employees like Mr. Chris! He is a true Boss! Give him a raise!!!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Sasha, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda 385. If you ever need help, just give us a call. Happy motoring!
Excellent service from our saleswoman, Atrienne.
Excellent service from our saleswoman, Atrienne. Highly recommend you see her at AutoNation 385 in Memphis for your Honda purchases. Atrienne was extremely easy to deal with, no pressuring, and she was very knowledgeable about the vehicles we looked at. I had been to 2 other Honda Dealers before we went to the 385 location. Her honesty and professionalism sealed the deal for us. And no….I did not know anyone at that dealership before we walked in.
Excellent service from our saleswoman, Atrienne.
Excellent service from our saleswoman, Atrienne. Highly recommend you see her at AutoNation 385 in Memphis for your Honda purchases. Atrienne was extremely easy to deal with, no pressuring, and she was very knowledgeable about the vehicles we looked at. I had been to 2 other Honda Dealers before we went to the 385 location. Her honesty and professionalism sealed the deal for us. And no….I did not know anyone at that dealership before we walked in.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda 385. If you need more help, our team is available to talk -- safe travels!