AutoNation Chevrolet Amarillo

4.9
(286 reviews)

Reviews

4.9
(286 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

Great service

I was driving to work one morning when another motorist motioned to me that one of my tires was going flat. I was close to Plains Chev so limped in they took my car in and said they would change the tire out for me. I asked for them to do one of their multi point checks especially the antifreeze as we are going into the winter. They brought me to work, called me later in the day with the results. The tire was not damaged and they were able to fix it. Everything else check out ok. They came and picked me up from work & took me back to the service office to settle up and pick up my car. I bought my car new from them in 1999 and they have kept her going all these years. I'm very pleased with the service there. When I get ready to let my "baby" go I plan to shop there.

Dealer response

Hello, we appreciate you taking the time to leave us this feedback. Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

5.0

Great service!

My family and I were driving home to Denver from Ft. Worth on 4th of July when our brand new, 2021 GMC Denali broke down. My husband and I were stranded in the middle of no where with our 4-month old baby and dog. We had the car towed to the nearest GMC dealership which was Autonation East in Amarillo. Because it was a holiday, they were closed and so we left the vehicle there. On Tuesday, July 6th we received a call from our Service Representative, Stephen Martinez. Stephen told me that the car was in the garage and his technician was starting to tear into the engine to understand what went wrong. Because it was under warranty and obvious engine failure, he informed me that it would take some time (about 2 weeks) for his technician to diagnosis the problem. He said he would keep me updated every step of the way. Once they had found the root cause, they informed GMC. GMC was extremely difficult to work with however Stephen continued to offer great support and service. When we finally received guidance from GMC, Stephen pushed to get our vehicle repaired as soon as he could. At this point we were a month without our vehicle with little to no help from GMC. Stephen and his team understood our frustration and decided to take control of the situation. Stephen and his General Manager, Jimmy Allen found a driver to deliver the vehicle to our front door. After a very long and frustrating process, we were so thankful to have their help and support. Stephen has become a friend, and I am so grateful for his communication, honesty and support.

Dealer response

We are pleased to hear you had such a positive experience with us, Whitney! Please let us know if there is anything else we can do for you; we are more than happy to help!

5.0

Professional and top notch customer service

A.D did a fantastic job with answering all my question's and was up front about everything if he didn't know the answer he would immediately say I don't know but let me go find out, that is hard to find these days specially in a car salesman. I am very pleased with the service and my new Silverado.

Dealer response

Arthur, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

1.0

Terrible service

Don’t buy anything from this dealership, I bought a used 2014 silverado about two weeks ago and the back of the driver seat was broken but they told me the day I bought it they would order the part for the seat that day and then they called me a few days later and told me to bring it in so they could see what part to order so i did and by then the transmission started making a knocking sound so i told them about that when I took it back in and was told I would have to make a service appointment to get it diagnosed so i did and dropped it off the Thursday afternoon before my appointment on Friday and was told the seat would be fixed and the transmission diagnosed Friday so i waited until Saturday and didn’t hear from them so i called a little before 4:00 because their website said they were open until 5:00 on Saturday and the person that answered told me she would check on it and put me on hold and then apparently went home for the day because I was on hold for 30 minutes and finally hung up and tried calling back but no one answered so i called the sales department next door and was told the service department closed at 4:00 so Monday afternoon I drove all the way across town to check on it and they hadn’t even done anything so while I was waiting in the office the service guy took it in the shop and put the part on the seat and came back in and said his transmission guy listened to the truck (not checked fluid pressure and all the things he had told me four days before when I dropped it off that he said would take a couple of hours to do) just listened to it and said that when gm changed the fluid pumps from a gear type to a vane type pump that’s normal and they all make that noise and when I told him that my cousin has the exact same truck and other people i know have silverado trucks the same year or newer and none of their trucks knock like that he said that right now gm is paying $150 an hour for warranty work so it’s in their best interest to find something wrong so if his transmission guy says there is nothing wrong then there is nothing wrong (I guess I should mention that the truck came with a 90 day 4000 mile warranty) and that’s when i got up and left because I can’t stand for someone to sit there and lie straight to my face. So I guess I will take the truck to a real transmission mechanic to find out what is wrong with it and see if they might be able to fix it after a real mechanic tells them what to fix

Dealer response

Hi David, thank you for bringing this matter to our attention. If you'd be willing, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (806) 318-0457 -- we hope to hear from you soon.

5.0

I was so happy with my salesman he was so personab

Great service fast and easy. Gave me what I asked for. Will definitely buy there again. Very helpful and personable. Great job love my new equinox.

Dealer response

Hi Lilu, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

5.0

Professional salesman

AD was absolutely amazing, my wife and I researched for months and we finally found the one that had everything we wanted, and since there was only two available in that color, we contacted the dealership and spoke to AD, he told us that the vehicle was in transit, he kept us informed and stayed in touch till the vehicle got there and as promised he had it cleaned up and ready for us. Highly recommended we will definitely be back to do business again.

Dealer response

Mark, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We appreciate your recommendation of Autonation Chevrolet Amarillo and we hope to be of service again in the future. Drive safe!

5.0

Love my Blazer

Was able to get a good deal on a new Blazer. So glad I stopped in! Thanks for everything! Glad to be back in a Chevy.

Dealer response

Hello Laura, it means so much to us that you chose our dealership! We hope to be of service to you again in the future. Best wishes, Autonation Chevrolet Amarillo

5.0

Great dealership and sales team!

Great dealership with great people! It was a awesome experience for me and my wife buying our first family vehicle! Will definitely be buying my next truck from here!

Dealer response

Jason, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

5.0

2020 Chevy Red Line Blazer

A.D did an outstanding job in making sure I got the vehicle I was looking for. His attitude towards his work is on an entirely different level! I am incredible please with the quality of customer service provided to me.

Dealer response

We appreciate you taking the time to leave us a response, Eli! Don't hesitate to call us if you ever need anything. Be safe on the road!

5.0

Comfortable

Service area is very clean and organized. The advisors are very knowledgable and efficient. Snacks and drinks free of charge in the waiting area. What more could you ask for?

Dealer response

Hi Stewart, we are very happy to have provided you with such a positive experience! Thank you so much for being one of our valued guests and we look forward to your next visit!

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