Prestige Auto Sales of Ocala

Richard. Glad to hear you found a solid vehicle at Prestige and all readers should also see that as well, no lemon sold. Richard, our online sale postings as well as the widow sticker on each car matches: "a limited 30 day powertrain warranty" is included. Check our website and stop by the lot to verify for yourself. Your lenders finance contract and bill of sale (which you have seen, signed and have in hand) breaks down all the purchase numbers, (including sale price, sales tax, optional purchased service contract and the finance charges). The great news for your remedy is in your alway present ability to cancel the optional products. So while you signed a form that says "accept or decline" for an extended service contract and its costs, you can also opt out. You purchased a very nice 14 year old SUV and were given 5 star service in the process. Richard, you have been shown how to cancel this warranty, and despite the easy short solution, you prefer insulting us and calling the FTC. Just cancel the warranty if you desire and go enjoy your nice Rav4. You invested a lot of time on the internet to find this very nice vehicle and deal, just enjoy. May I offer you a complimentary 90 day service and cleaning for your missunderstanding time and our resolution? "Appreciate You" Chris M. Spears Prestige Auto Sales Ambassador (352) 694-1234

Mr. Spears, what your salesman Mike did is fraud. You put my name as buyer without my permission to do so and had both of us signing paperwork left and right without giving us a chance to read them so we wouldn't realize what you were doing. It messed up my insurance and caused a lot of unnecessary headaches for me, my friend who I was supposed to co-sign for and both of our insurance companies. I am now talking to the DMV, my Insurance company to see what legal issues I now have because of your crooked dealership and how to straighten it all out. As well as the Florida State Attorneys office. If just one person who reads this review and/or others I put on the internet changes their mind about buying a car at your so-called dealership I will be happy I saved someone else some stress. I have many options I am looking into and lots and lots and lots of free time. All my options will be legal ones. As far as the warranty goes it has already been cancelled and the RAV4 has now been paid for. I am waiting for the title from the loan company so I can take my name off the title which will cost me 85 dollars to do so at the DMV which I will add to the price of your warranty scam. And I haven't even mentioned the "price cost amount" for the stress you have caused me and my friend. The main thing with the warranty is it should have been included in the price we agreed to with crooked salesman Mike. So your dealership owes me 2,224.00 dollars as the price for the RAV4 should have that much lower plus the 85 dollar DMV title charge. Bank fees to pay off the loan and other costs incurred so far. Then there is the matter of your salesman putting my name as buyer instead of co-signer is another legal issue you are going to have to deal with soon. You pride yourselves on being a Christian dealership on YouTube but you are anything but. I put reviews about your dishonest dealership all over the internet and YouTube to warn others and I have not finished yet. I'm just glad we have the internet and websites like Dealerrater.com where many people visit before buying cars so crooks like you can be put in your place and possibly out of business.

Just untrue Richard. We put everything we do in black and white and placed you where under no pressure to do anything and you know it. It would be safe to say you have probably never purchased a vehicle from a dealership and ever felt less pressure than you did at Prestige. As a shopper myself I won't be made to buy anything while feeling pressure and don't do business that way as well. Richard, just yesterday I signed a contract with a lady school teacher and told her to take all the time she needed to read over and I'd answer any questions she comes up with and about 30 minutes later, when she finished reading, she signed. You seemed to have gotten cold feet for some unspoken reason, but you were not hoodwinked or forced to purchase. While I make no claims to perfection or that your 14 year old SUV will last forever, you are not unique to attack my faith and seem to exhibit extra energy in doing so. I'm not sure why you may have an issue with God and I don't buy you being a social justice warrior in doing so. If you are past the point of screaming and cursing, I'd be open to talking. Please let me know - Chris (352) 694-1234

Well I called you this morning at around 11:45 AM at your dealership to talk to you and your receptionist said you will call me back. I'm 65 plus years old so I have bought many cars in my lifetime. The last car I bought was from a used car dealer in Leesburg Florida 4 years ago, a 1996 Geo Tracker with only 51,000 miles on it, I paid more than I wanted to but they do not make them anymore. I had no problems whatsoever with that dealership. They sat me down, explained each document that I signed, I bought the vehicle with cash and I am still happy with the deal. The Geo Tracker is the same one I showed up in at your dealership when me and my friend was looking at your RAV4 SUV on 12/12/23. My ex-girlfriend bought a car from your dealership about 10 years ago and as far as I remember had no issues. Which is why I stopped at your dealership to look at the RAV4. Maybe Prestige Auto Sales changed hands since then or maybe your salesman needs to be talked to. I not going to repeat everything that I mentioned in the last two reviews. I have my point of view of what happened and you have yours even though you were not in the room with salesman Mike and me and my friend. Both me and my friend said the same thing as far as what happened in your sales office. It looks like we need a 3rd party to get involved.

As of 01/06/24 Prestige Auto Sales has done nothing to make right for overcharging me for the RAV4. The only thing I get from Chris Spears from Prestige Auto Sales in Ocala is texts about me letting the Devil take control of my mind and someone being too busy to help at a food bank, some really weird stuff. When looking at both of our responses on this review site make sure your take note of the dates of each response as for some reason they seem to be out of order. So my only options left seem to be to protest the dealership at the dealership which I plan to do on January 9th 2024 and talk a lawyer which I have scheduled for Monday.

Hello .. Glad you came in to see your real numbers in person... The vehicle you purchased was under $10,000 with tax, tag an tag, but you miss-read your finance papers as thought your lender finance interest was part or our sale price, which it was noy. Glad to help you straighten it out.. Travel Safe, Chris @ Presitge .. ps - not you have found the addition error, plz remove this inaccurate review or better yet, move it up to a 5 star review :-)