Prestige Auto Sales

3.5 out of 5 3.5

Reviews

3.5 out of 5 3.5
187 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    October 23, 2020

    You will pay a lot more than what the car is worth! Your chances are much better with a private owner on a used one. I will never buy another one there... nor recommend them to anyone. Bad experience!

    3.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    July 14, 2020

    I purchased impala were full of roaches, water in truck, transmission is messing up now Bluetooth is gone out in car. Mechanic claimed fixed back breaks... and roters he lied. Called to see if can assist with getting repaired denied assistance. I should have listened to friend and don’t purchase this vehicle. Really thinking about taking and parking back on lot.

    3.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 3 found this review helpful. Did you?
  • February 9, 2018

    Very nice place, people who work there go out of their way, really nice cars. They tried to get me into a car but I need more time, I will go back when... I am able to buy a car.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 4.0 out of 5
    June 17, 2020

    Dave was literally amazing, my car however , the bumper is falling off at the wheel wells and when I tried to explain to the woman who talked to me today... she basically told me oh well, unless you have more money down that’s all you get! I am baffled at her level of professionalism! I will be paying the car off way before the 3 year mark and I can assure you I will not purchase from this dealership again. Sad because Dave is amazing! When I explained her customer service could need some work she laughed and said oh is it you just don’t like what I’m saying.......... very unprofessional

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    November 29, 2019

    DO NOT BUY HERE! Place is SHADY. They sold me a lemon and lied constantly about practically everything. The salesman was a dolt and knew nothing about... cars. I should have noticed before he was just literally agreeing with everything you say and just lied about what the vehicle had or could do(Jordan).The cars are probably all damaged. This place buy cars damaged in collisions at a discount then fixes them up to where they run and then sells them at full price name brand dealership prices! I know this is true because they did it to me. I had bought two trucks from here (they outright lied about it's specs and in doing so put my family at risk). They put me at their mercy which forced me to buy another truck from them so I had what I needed from the start. So I bit the bullet and did it and I thought maybe even if the truck is gonna be more expensive at least I can use it. Nope. I bought a practically new truck still under warranty. So I get the new truck and they say it needs a minor repair it'll be ready in a couple days. LIE. It was a whole week. Said they would get me another key, another lie, they didn't. Salesman said it had features it didn't have, more lies. Asked if the truck was wrecked and they said no, ANOTHER LIE. It was wrecked in CA. Truck starts having problems. I take it to the Ford dealer expecting them to fix it. They won't and then informed me it was wrecked and they won't work on it. Truck was in the shop for 3 WEEKS after with them doing what they could and ultimately fixing nothing. All this time in the shop and it Still. Isn't. Fixed. All this and they sold the xxxxxxxxxxxx like it was practically new. It was a complete rip-off. This place has conviced me of only one thing, NEVER BUY FROM A USED DEALERSHIP. They are downright dirty theifs and liars. I suspect their reviews with 5 stars are from their church friends. They got Jesus all over the walls and I think it's to make people put their defenses down. The gist is people, IF THEIR BEST CARS FULL PRICE ARE FULL OF PROBLEMS IMAGINE HOW BAD THE REST IS. This place is like a pay day loan, you should do literally anything else.

    2.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    November 29, 2019

    DO NOT BUY HERE! Place is SHADY. They sold me a lemon and lied constantly about practically everything. The salesman was a dolt and knew nothing about... cars. I should have noticed before he was just literally agreeing with everything you say and just lied about what the vehicle had or could do(Jordan).The cars are probably all damaged. This place buy cars damaged in collisions at a discount then fixes them up to where they run and then sells them at full price name brand dealership prices! I know this is true because they did it to me. I had bought two trucks from here (they outright lied about it's specs and in doing so put my family at risk). They put me at their mercy which forced me to buy another truck from them so I had what I needed from the start. So I bit the bullet and did it and I thought maybe even if the truck is gonna be more expensive at least I can use it. Nope. I bought a practically new truck still under warranty. So I get the new truck and they say it needs a minor repair it'll be ready in a couple days. LIE. It was a whole week. Said they would get me another key, another lie, they didn't. Salesman said it had features it didn't have, more lies. Asked if the truck was wrecked and they said no, ANOTHER LIE. It was wrecked in CA. Truck starts having problems. I take it to the Ford dealer expecting them to fix it. They won't and then informed me it was wrecked and they won't work on it. Truck was in the shop for 3 WEEKS after with them doing what they could and ultimately fixing nothing. All this time in the shop and it Still. Isn't. Fixed. All this and they sold the xxxxxxxxxxxx like it was practically new. It was a complete rip-off. This place has conviced me of only one thing, NEVER BUY FROM A USED DEALERSHIP. They are downright dirty theifs and liars. I suspect their reviews with 5 stars are from their church friends. They got Jesus all over the walls and I think it's to make people put their defenses down. The gist is people, IF THEIR BEST CARS FULL PRICE ARE FULL OF PROBLEMS IMAGINE HOW BAD THE REST IS. This place is like a pay day loan, you should do literally anything else.

    3.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    1 people out of 1 found this review helpful. Did you?
    Prestige Auto Sales

    Devin, sorry to read this extensive review and since I was here, wonder why so many vital points are left out. Maybe this oversight or was intentional... to create an inaccurate image of Prestige. Maybe someone in the house is writing here and they who didn't see every positive action taken on your behalf..? Guess I will start that a vehicles history and the fact that our website offers a "free" carfax on every vehicle listed and at the lot each vehicle has a CARFAX sitting on the dash inside a large folder marked "CARFAX" .... or next I mention the truck was driving perfect until you filled up in Perry Florida and Prestige sent a tow truck (at no cost to you) to retrieve the truck to finally discover that "you" purchased bad fuel (not your fault or yours) but we paid for the tow bill from far away and covered the expense of draining the fuel and replacing both the primary and secondary fuel filters to correct. This all the while you were using a loaner vehicle and we even drove to north Gainesville so you didn't have to come all the way to Ocala. I could share more, but since none of these items were listed in your review (not sure why), is it really the "whole truth" you want to share with others here. One might be hard-pressed to repeat this asap service at a (new or used) dealership, but glad we had the opportunity to show our true colors after the sale. Devin, in concluding, you never called and someone didn't respond "pro-customer" right away and if this is a family member who posting, now they do. Thanks for your time here ... Chris #352-694-1234

  • 5.0 out of 5
    October 14, 2019

    I am, although I am loath to admit it to myself, a senior citizen who has dealt with lots of car-buying experiences. There are a few local businesses... whom I prefer to deal with. Prestige is one of them. They have been around for a long time and this is not by accident. Their approach to sales seems not to be the expected high-pressure tactic but one of sincerely trying to get their customer into the car of their choice at an agreeable price. The win-win seldom happens where the customer and business both feel they have benefited from the transaction. Shawn and Earl made it happen and I can whole-heartedly recommend this dealership as a result.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 11, 2019

    My husband and I found our newest addition at Prestige through the USAA website, not only were they happy to price match. But they made sure the vehicle... was waiting for us when we arrived. Earl was amazing! He made this whole process run smoothly, and the best part was we were in and out within 2.5hrs. I have never had that happen with my past car buying experience. Prestige will be are go to from now on. Thank you!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 27, 2019

    Today my husband, four year old daughter and I headed to Prestige in hopes of finding my husband a truck that is perfect for his daytime work and that... he loves. From start to finish the experience was smooth and professional. They had the perfect set up to keep our four year old entertained while we did the business end of things and Jordan White was respectful of our wishes and of our time. We thank you for the diligence of the work done and the patience and time given to us. We will be sending anyone we know your way!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 27, 2019

    I had made prior arrangements for my visit as I'm disabled. Jordan made me comfortable. He worked hard to negotiate with me. I drove away feeling satisfied... I hadn't been taken advantage of. I have enjoyed visiting a few friends today and have given out their business cards and totes I was given. Even came home with a pen. Very happy.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
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