Werner Hyundai

Came to the dealer ship for oil change dropped off vehicle and wasn't made aware of the $100 fee .My service adviser should have mentioned to me that I'd exhausted all my courtesy changes. Instead when I picked up my car there was a $100 service fee.Ill not refer this dealership to my friends or family. I purchased 3 vehicles there but never until now received shady practices. I'll be sure to post my experience on my social media account.

Predatory marketing, posts “good deals” just to get people in then claim oh we have been trying to get that off our website. This is not a place I would do business with if they are going to start with a lie. Do better.

Hyundai will act nice when you buy but when you need service be prepared to be screwed. They will make you wait 4 hrs for an oil change when you are the first customer in line at 8am. They will say they did work that wasnt done then leave you to find out about it and have to bring it back days later to wait another 4 hrs doing the work they told you was already done. Everytime I've been here it has been an issue. And I've been here 6 times with a brand new Hyundai Sante Fe. I will never recommend Hyundai to anyone ever. I will never buy or even rent a Hyundai again. Just horrible service. If I could go back in time id have bought a Kia or Toyota.

Dusty Rudd and the rest of the staff is awesome. I have bought several cars here over the years and of course serviced them. Overall, I would highly recommend checking them out.

Would not recommend say at the dealership over and hour before even being acknowledged…vehicle sat for 4 hours before even being moved….once services were complete my door handle was damaged..I was advised they needed to review the cameras to ensure it happened there…no review of cameras or replacement…spend the extra money because the hassle and unprofessionalism isn’t worth it….i really wanted a GV80 put I’ll travel out of state before I think twice about this dealership

We met Colleen Harp yesterday after having a good experience with Priya Patel the sales person and driving one of the cars we were interested in. Unfortunately, the idea of buying a car at Werner Hyundai is no longer a possibility for us even though we live in Tallahassee and it is the most convenient dealership for us. There are three reasons for that. Colleen was dismissive, disrespectful and seemed to thing that we could not afford the cars we were interested in. To her I say, you should not judge people's financial status based on the fact that they are casually dressed on a Saturday when the temperature is almost 100. She herself was not anywhere near professionally dressed. Nor should she be flipant and dismissive of any potential customers. We told Colleen that we love our Hyundai Kona that we bought at Werner but were unhappy with the bad experiences getting maintenance done at the dealership. She told us "they" the maintenance people had made some adjustments, she did not say improvements, and that we should try again. We are not inclined to chance having to wait 3.5 hours again for an oil change or deal with badly designed scheduling software on their website. The third reason for not buying at Werner Hyndai was that they no longer new Genesis models because the dealership is not meeting Genesis brand standards We may buy a Hyundai again but it will not be at Werner. We are now looking at other brands and may not even buy a Hyundai based on the combined experiences that we have had at Werner.

Very bad experience. Salesman tried to pressure me into buying a car I couldn’t afford. When I told him no . The text me the next day and said , if I don’t hurry up and buy this car. It wouldn’t be good and he also said that I’m not a smart person for wanting to wait . So I told him I wanted to look for a cheaper vehicle and he told me to never come back to the dealership and will no longer allowed to purchase a car with them. I have text messages with all of the records. He also send me a lol.. I never felt like that ever before. I would not recommend this dealership to anyone. Please take your mom and go someplace professional..

Michael Oquendo in Sales and Major Lowe in Finance were fabulous at Werner Hyundai. Michael O. was never pushy and let me control my purchase on my timeline. Always available to answer questions by text or phone. I found the exact Tuscon Limited that I wanted at an out of town Hyundai dealership and Michael quickly coordinated getting the car to Tallahassee. Micheal O. gets an A+. With knowledgeable assistance from Major Lowe in Finance, we completed the deal! Major explained items thoroughly and happily showed us all warrenty and payment options. General Manager, Jeff Golden checked on us several times to ensure everything was going smoothly. Never thought I would buy a Hyundai, but after extensive research and their consistent great ratings, I got my sassy red Tuscan Limited with all the bells and whistles!

This is a bait and switch dealership. They advertise a lower price than many other dealers and then add on many fluff non-value added items to the sales contract and try to justify this with an "we have a disclaimer on our website" pathetic excuse. Very deceptive practices!

So, I'm sitting here in the waiting room of the service department. Was told it would take an hour. Nothing was mentioned to me when I made my appointment about having to have a 185 $ diagnostic completed. Taken off your final bill IF you EVENTUALLY get your repairs done here. Which I've been informed will be discussed and scheduled after diagnosed. So my one hour appointment has now turned into a FUBAR event. And now I get to reschedule at least the next 2 weeks worth of appointments. Great job scheduling us suckers in! Maybe offer some Vaseline with the check in service though.