Werner Hyundai

Do not take your Genesis here! They messed up my headlight and now i have to replace it! Emailed to get GM to call, still waiting!

The Werner Way is the Wrong Way. Avoid this dealership. Not even deserving of one star. Let me start with one decent highlight: my salesman was responsive. He was professional, and friendly. He deserves better than the culture he works under, and I don't hold any of this against him. Bought for a relative - This used vehicle was priced higher than anything on Werner's new inventory lot. For that kind of money, I expected a car that was actually ready for delivery. The exterior looked fine, which tells me Werner knows how to make a car look good for the handoff and simply chose not to care about the rest. Here's what I actually received: * Built up, caked-on grime on the steering wheel - at first I thought it was aged or deteriorated leather but after several swipes of a damp napkin, the grime began coming off. ((See picture, that’s grime, not tire residue)) * Trash in the door pockets * Drink stains from the previous owner, never cleaned * Footprints and dirt marks behind the front seats - see picture. * Potato Chip and oatmeal leftovers in the center console and floors * Fragments of God-knows-what in the cup holders Nobody cleaned the interior. It was as if nobody even looked in it. Then came the reconditioning fee. Reconditioning means a car is cleaned, inspected, and prepared for its next owner. I was charged $1k for exactly that, and I received a car that had been wiped down on the outside and left to rot on the inside. That's not reconditioning. That's a charge for work that clearly never happened. It's like paying a contractor for cleanup and finding sawdust on the floor. Have some pride in what you do, Werner. Selling cars with dignity and self-respect is the bare minimum, for yourselves and for the industry. Plenty of dealers are obsessed with service and treat every customer like they matter. At Werner, that standard has to start with ownership, then management (Danny), and it trickles down. A good salesman can't fix a dealership that doesn't prep its cars or stand behind its fees. This review is the result of leadership that doesn't care, not the people on the floor. If you charge premium prices and fees, deliver a premium product. Instead, you delivered an insult. Great job, Werner Auto Group. Thank you, Nesly. You deserve a better product to sell. The Werner Way is definitely the Wrong Way. Stay Away!!!

Jay and Major made the experience wonderful. I will highly recommend coming here for sales or service.

Cedric Nealy is a gift this Werner Tallahassee brand...Don't ever lose him at either location

Cedric knew the exact questions to ask, needs vs wants, to help my daughter decide on the best car for her. My role was simply to finance the purchase in the supportive dad kinda way. Cedric's techniques and know-how were fantastic! My daughter is very happy with her Elantra, with a sunroof. Thank you, Werner Hyundai!

Werner Hyundai was great to work with and especially with Craig while we were purchasing our new car.

I followed Werner Hyundai's instructions and am now being penalized for doing so. Last year, I brought my vehicle to Werner Hyundai regarding peeling paint covered by Hyundai's Z05 extended paint warranty. A Werner employee told me they did not handle the paint work there and instructed me to go to 850 Auto. I did exactly that. In fact, I went to 850 Auto multiple times because they needed to retake the photographs for the claim. I was specifically assured that I had complied with the warranty deadline because I brought the vehicle in and had the photographs taken. I was told, essentially, that as long as I had brought it in before the deadline, I was covered, but that the actual repair could take a long time because there were so many claims. I then spent the better part of a year waiting and repeatedly trying to get updates. When I finally reached someone at 850 Auto about getting the paint work completed, 850 Auto sent me back to Werner Hyundai. Werner took yet another set of photographs — the third set in total — and Dylan Fudge told me I would hear back regarding the warranty. I never received that promised call. After I explained this entire history to Werner's warranty manager, Dee, I was told that I am now supposedly too late for warranty coverage and that the best they can do is treat the repair as "goodwill." I found their tone dismissive and unhelpful, particularly after I explained that I had followed Werner’s instructions and had been trying to resolve this for a year now. Even more frustrating, I was told that 850 Auto is not an authorized body shop. Then why did Werner Hyundai send me there in the first place? I did not independently choose 850 Auto. I went there because Werner Hyundai instructed me to go there. I followed the instructions I was given, had photographs taken multiple times, repeatedly sought updates, and relied on the assurance that I had met the deadline. Now, after all of that, I'm being treated as though I simply showed up late and Werner is doing me a favor by considering "goodwill" assistance. My experience has involved being sent back and forth, repeated photographs, promised callbacks that never came, conflicting information, and an enormous amount of unnecessary effort just to obtain the paint repair I originally approached Werner about before the deadline. I have escalated the matter and retained documentation of my attempts to resolve it. I will update this review if Werner Hyundai ultimately resolves the situation appropriately.

Came to the dealer ship for oil change dropped off vehicle and wasn't made aware of the $100 fee .My service adviser should have mentioned to me that I'd exhausted all my courtesy changes. Instead when I picked up my car there was a $100 service fee.Ill not refer this dealership to my friends or family. I purchased 3 vehicles there but never until now received shady practices. I'll be sure to post my experience on my social media account.

Predatory marketing, posts “good deals” just to get people in then claim oh we have been trying to get that off our website. This is not a place I would do business with if they are going to start with a lie. Do better.

Hyundai will act nice when you buy but when you need service be prepared to be screwed. They will make you wait 4 hrs for an oil change when you are the first customer in line at 8am. They will say they did work that wasnt done then leave you to find out about it and have to bring it back days later to wait another 4 hrs doing the work they told you was already done. Everytime I've been here it has been an issue. And I've been here 6 times with a brand new Hyundai Sante Fe. I will never recommend Hyundai to anyone ever. I will never buy or even rent a Hyundai again. Just horrible service. If I could go back in time id have bought a Kia or Toyota.