Werner Hyundai

Very bad experience. Salesman tried to pressure me into buying a car I couldn’t afford. When I told him no . The text me the next day and said , if I don’t hurry up and buy this car. It wouldn’t be good and he also said that I’m not a smart person for wanting to wait . So I told him I wanted to look for a cheaper vehicle and he told me to never come back to the dealership and will no longer allowed to purchase a car with them. I have text messages with all of the records. He also send me a lol.. I never felt like that ever before. I would not recommend this dealership to anyone. Please take your mom and go someplace professional..

Michael Oquendo in Sales and Major Lowe in Finance were fabulous at Werner Hyundai. Michael O. was never pushy and let me control my purchase on my timeline. Always available to answer questions by text or phone. I found the exact Tuscon Limited that I wanted at an out of town Hyundai dealership and Michael quickly coordinated getting the car to Tallahassee. Micheal O. gets an A+. With knowledgeable assistance from Major Lowe in Finance, we completed the deal! Major explained items thoroughly and happily showed us all warrenty and payment options. General Manager, Jeff Golden checked on us several times to ensure everything was going smoothly. Never thought I would buy a Hyundai, but after extensive research and their consistent great ratings, I got my sassy red Tuscan Limited with all the bells and whistles!

This is a bait and switch dealership. They advertise a lower price than many other dealers and then add on many fluff non-value added items to the sales contract and try to justify this with an "we have a disclaimer on our website" pathetic excuse. Very deceptive practices!

So, I'm sitting here in the waiting room of the service department. Was told it would take an hour. Nothing was mentioned to me when I made my appointment about having to have a 185 $ diagnostic completed. Taken off your final bill IF you EVENTUALLY get your repairs done here. Which I've been informed will be discussed and scheduled after diagnosed. So my one hour appointment has now turned into a FUBAR event. And now I get to reschedule at least the next 2 weeks worth of appointments. Great job scheduling us suckers in! Maybe offer some Vaseline with the check in service though.

Our 2007 Hyundai Azera had an issue with the key assembly that required a new part be installed, which necessitated new keys. The car was towed from Thomasville to Tallahassee on December 13, 2024, and we finally picked it up today, April 11, 2025. Why did it take 4 months? I would love to know the answer to that question but no one in the service department there is willing to answer it. The first two months were taken up with holiday delays (Christmas, New Year's) and then an issue with the part which, by the way, they told us they couldn't provide: my husband had to Google the part, purchase it, and take it to them to have them install it. The part was finally installed successfully on February 14. On that day, the mechanic told my husband that the new keys required a unique PIN code that he was told had to come from Hyundai support in Korea. He advised us that it could take up to 5 business days to receive the code, so we didn't reach out to them for an update until February 21. At that time, we were told that they still hadn't received a callback. When we requested that they reach out again to Korea, they told us they had to wait. This went on for 5 increasingly frustrating WEEKS until we finally contacted Hyundai's Consumer Affairs and filed a complaint. Less than 90 minutes after Werner received the initial call from our support rep at Hyundai, my husband received a text saying that the car was ready to be picked up. Coincidence? I think not! When we picked up the car today, I asked why 6 weeks had passed as we waited for them to get the code only to suddenly get it on the very same day that the Consumer Affairs support rep called them. Tafari said it was just coincidental and that they had been repeatedly calling to get the code and they finally were just able to. To add insult to injury, they charged us for 5 hours of labor when I'm guessing they **might** have performed 3. The service manager magnanimously gave us a $100 discount which doesn't even amount to 1 billable hour. A 1-star rating is generous for this dealership's service department. {It remains to be seen whether the quality of the work that was done was good; my husband said the mechanic that installed the key assembly was extremely nice and seemed genuinely interested in explaining what had been done. This was the ONLY positive part of this 4-MONTH fiasco.}

Werner Hyundai service experience was worth the wait. I got a great Starbucks coffee with some great cookies and didn't really wait long. This was my first oil change and tire motion on my new car. Everything was covered under my warranty. The service man made me feel like I was extra special and he answered all my questions. I can not wait until I go back again.

Our third Hyundai. Always a good experience with sales or service. These are good people, especially Mike M

Tamari always takes great care of me. Fast friendly service every time i call me!

HI WE HAD A DOOG EXPERIENCE WIYH PRIYA PATEL and we really like our purchase thanks

Second car I have purchased here. Michael Montenaro is the greatest. He made sure we were comfortable while waiting on things to be completed. And let us know each step of the way what was going on.