Werner Hyundai

3.0 out of 5 3.0

Reviews

3.0 out of 5 3.0
27 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 3.0 out of 5
    November 6, 2019

    too much pressure to buy a car that I didn't want. There were not alternatives. I wanted to buy an suv ev vehicle and not choices were giving in this... category

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 1.0 out of 5
    October 2, 2019

    My 2018 Hyundai Elantra battery died after just 18 months of driving this last weekend while having a platinum car warranty (Spent over $2,000 on Platinum... plan that has given $0 in return value). The Werner website says battery covered 36 months and unlimited miles on their own website for the hyundai new car battery. They denied my warranty and after some arguing with Marcus in service, he said to bring it in with a zillion cars in front of me for service with no time line in sight. I didnt have time to wait all day so I left the dealer and spent almost $200 at the local Advance Auto for a new battery that they spent ten minutes to install with a discount I've become very upset with Werner Hyundai for the extremely long wait times and trying not to cover anything on warranty. I dont want to waste my time here anymore while Im looking into Toyota or Honda for a next car of better service. This Werner company has cost me thousands in lost hours of business with run-around the last year...long wait times and not covering the $200 battery I was cheated that they sold me with a new car. Very upset and disappointed that I didnt stick with Honda or Toyota as my dealership. Never had any warranty problems being covered previously with any dealer...

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • January 9, 2014

    From the moment I walked in I was treated with awesomeness! My salesperson was Ken Roy and he guided me through the entire process with ease, even though... my financial situation wasn't the best. The entire team made it easy and I walked out happy!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    June 13, 2018

    while traveling from florida to Dallas in our 2013 hybrid sonata we suddenly lost air conditioning. we contacted blue link and was recommended to werner... Hyundai in Tallahassee. it was a Saturday at about 1:30 pm we called and spoke with chuck who said to come in. he was so helpful and diagnosed the problem easily and helped get us back on the road within 45mins. he was great! everyone that we came in contact with at the dealership were so professional and very nice. we thank you all so much.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    May 9, 2018

    Not only is the service people nice but the waiting room is great. I will definitely have to try out the massage chairs the next time I come in for service.... Marcus and Tiffany were so great and got me in and out fast with out even having an appointment. I will be back to Werner next time I need service on my Hyundai! Thank you Werner Hyundai!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    April 30, 2018

    there was and still is a misunderstanding on the trade-in and how it would be handled. I have been unable to get someone from the dealership to communicate... back to me so I can better understand why my daughter and I understood one thing and the dealership did another. our dealings with Werner Hyundai has been poor and very,very unsatisfactory.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 3.0 out of 5
    August 4, 2017

    I was promised three things which never happened: 1) an oil change for the car I purchased, 2) a cheat sheet for how all the bells and whistles on the... dashboard, and 3) a follow-up phone call to set up an appointment to meet with someone to learn more about the car. In addition, the man who did the paperwork when I purchased the car made multiple mistakes, including reporting the car's mileage incorrectly, as well as my address.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    July 18, 2016

    Richard Jackson is an awesome salesman, very professional, accurate information, willing to go the extra mile, and works in a timely manner!!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    August 3, 2015

    Everyone makes a mistake! Including myself. But, Capitol City Hyundai is Amazing! Them made everything right and More! Honest people! I jumped too early... to post my gripe. City Hyndai is #1 in my book in Tallahassee!!!! C. Csamaha

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    January 18, 2015

    We recently went to Capital City Hyundai to get service done on my wives Velestor and while we were we met Mark who is the new owner. He made us feel like... family. While we were there I saw a 2010 GMC Canyon and thought once again I would try and deal with them on purchasing it. This was at closing time so they told me to just take it home and come back the next day which I did and purchased it.Kevin in finance was very helpful and answered all of my questions. If you have had any problems dealing with Capital City Hyundai in the past I would highly recommend you try them again as this new managment is excellent.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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