I went to look at a vehicle, they said it was being serviced. Took my phone # said they would call me when the car was back on the lot. Never received... a call and it's been two weeks. That is poor quality in sales and customer service.
A few years ago I was looking cars.Com for a Cadillac ATS in a particular (very) low production color with a V6 and AWD.. After a few months of searching... within a 150 mile radius one finally popped up for sale that lead me to this dealership in the small town of Mansfield, PA of all places. I got a fair deal and took it home with me. Recently my girlfriend has been looking for a reasonable car and someone able to help her get financed despite a pretty rough credit score. I figured I would give them a call and spoke with Joe who was super with followup and patient working up various contract scenarios. After putting some money down and she picked it up today and she is ecstatic about her new car and about rebuilding her credit at the same time. I highly recommend them for fair sales people, pricing, flexibility, and always having a good selection of well maintained vehicles at fair prices no matter what your budget range may be.
Great customer service. Car that they got me at auction was great. One down fall is it did not come with windshield wipers fluid and they didn't tell me... the speakers where broken.
We worked with Shane on the buying and trade in process, and he was extremely helpful. He set us up with a great deal and wasn't at all pushy. He was... straight forward with us on the car we wanted to purchase by telling us they just got it in and it needed a couple things done to it . So we purchased the car and then hooked us up with a loaner car while their garage took great care of our new car.
Buying a car here was effortless and I LOVE my new vehicle! I am amazed at how easy they made it, how fair they were and how they went out of their way... to answer every question and concern. OUTSTANDING! We will be back the next time we are in the market for a vehicle! Highly recommend!
Called ahead and sales manager met me to show vehivcle. Came prepared with key and plate to let me test drive. Great!
Beautiful used car dealership in mansfield. Relaxed office feeling. No pressure to buy, very straightforward process. The dealer will work with you. From... the start Shane was awesome with the whole process of getting the monthly payment I wanted and following up with me through the buying process. Zach was very nice in the office and he made the whole paperwork process painless. Mark the owner runs a good ship and the whole process with mansfield motors was unlike any other car buying experience.
We recently bought another car from Mansfield Motors. This was our 6th car that we have bought from them. They were excellent to deal with, professional... in every way & always a pleasure to do business with. Mark, our salesman, was fabulous & all of the staff are great. We tell everyone that we know about the wonderful service we have always gotten at Mansfield Motors. We would never go anywhere else!!!
This family own business is top notch. Drove 4 hours from Pittsburgh and save at least $5,000 on a 2011 SRX. This family own business cares and their... customers and it's shows in their customer service.
Easy to deal with and all the vehicles had prices on them.