Reviews
Lease deal
If you're looking for a new, used car or lease PCT is the place to get it at. I've been doing business with John Nicholson for several years now and just when I thought that it couldn't get any better John surprised us again. I was able to provide John the info via txt and when I got to the dealership with my mom to get the vehicle everything was lined up and ready to go (AWESOME!) A big shout out to John for the top shelf service that he always provides. Look no more and head down to Panama City Toyota and ask for John Nicholson you will not be disappointed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Just Bad - Better to Find Another Toyota Dealership
Called to check on a vehicle that was advertised - Amber was more than happy to take the call and said they would love to show it to me. Showed up only to find that Amber works in their call center and that the vehicle that I drove 30-min to see was in service and wouldn't be available for another 5-days. To add insult to injury the idiot salesman that we got was incredibly rude to boot. This was our first and last time to ever stop by this dealership. The experience was just bad. Toyota should be more selective on who they let have dealerships. Never again.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Out of town brake troubles
On vacation from TN and our rear brakes went metal to metal about 10 miles away from our destination. Luckily, there was a Toyota dealership in Panama City. Even luckier, when I scheduled my appointment on Monday morning, I got one of the greatest service advisors in the business. They are re doing their store. Nothing is in place there now, but this guys attitude and professionalism was well intact. As soon as I met him, I knew I had made the right decision on taking it to this dealership. If the rest of the staff are anything like Brian Guthrie, they are a very lucky dealership. He made calls to check in and make sure of what needed done, Gabe me the assessment from the technician hen called when it was ready. Kept my cost down and didn’t try to run up the bill whatsoever. Great job to the dealership and the managers there that have such a great team.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Toyota Dealership
Frank was awesome and made sure I was taken care of. I was about to give up but Frank helped me get what I wanted at a reasonable price.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Oil change
Took my mother in-laws car in for oil change and tire rotation. Never have I did this at any other facility, that they did not top of wiper fluid.Her fluid was way down I hope they put the 50 cents they saved to good use.
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Registered Nurse
I purchased a 2018 Toyota Camry from Panama City Toyota. Blake Mulligan, my sales representative went above and beyond to make sure I was satisfied with my purchase. He took more than enough time to make sure I was knowledgeable about each vehicle I inquired about. Almost like shopping for a car with your dad, brother, or uncle; I felt secure And comfortable with my purchase. Being a nurse, I meet a lot of people throughout the week and I have bragged on Blake?s excellent customer service skills, knowledge of cars, and inventory. Even after my purchase was final, he stayed late to make sure I knew how to utilize the many features of my car! It was a pleasure shopping with Blake! Pa
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
4Runner
Excellent customer service! Went above and beyond and made an effort to meet my needs and make the lease possible. Appreciative for the patience and excellent customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dreamer123
Work d with Alleia. Nice sales person and vailable by phone and text. Gave honest advice. Tried to help us get our dream car.facilities were not very inviting, cramped and based out of trailers.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 3.0
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Happy Toyota Camary Owner!!!
The best car buying experience ever!!! John Nicholson made the entire process enjoyable, from the search of the perfect vehicle through the purchase. During delivery he made sure I understood everything on the car and followed up after to ask if I had any questions. I have bought several vehicles from John Nicholson and will definitely buy my next car at Panama City Toyota!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
4RunnerTRD
John Nicholson & Rocky Mount were great to work with! We will back in The near future as our car needs arise . Love our pro
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase