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Garrett Motors

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (131 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (131 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Garrett Motors from DealerRater.

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Great customer service and professional mechanics helping with my 2003 GMC Sierra keeping on the road at nearly 200,000 miles. They do it right the first time and treat your vehicle like it was their own that their working on.

Great customer service and professional mechanics helping with my 2003 GMC Sierra keeping on the road at nearly 200,000 miles. They do it right the first time and treat your vehicle like it was their own that their working on.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

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Horrible customer service, from both sales manager (Josh) and salesman (George). Refusing to remove or negotiate dealer added items that are not requested by customers is unacceptable and poor business practice. Especially when the items are window etch, multishield interior/exterior application and door guards with a cost of $300 to the dealer but charged $1,800 to vehicle. Was told to buy somewhere else over these useless extras by both the salesman and sales manager. ***Plus $1,796 Dealer Installed Accessories: Window Tint w/Lifetime warranty, Anti-Theft Etch, Multishield Interior/Exterior Application, and door edge guards/cups***

Horrible customer service, from both sales manager (Josh) and salesman (George). Refusing to remove or negotiate dealer added items that are not requested by customers is unacceptable and poor business practice. Especially when the items are window etch, multishield interior/exterior application and door guards with a cost of $300 to the dealer but charged $1,800 to vehicle. Was told to buy somewhere else over these useless extras by both the salesman and sales manager. ***Plus $1,796 Dealer Installed Accessories: Window Tint w/Lifetime warranty, Anti-Theft Etch, Multishield Interior/Exterior Application, and door edge guards/cups***

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Great Job so far so good no problems pers pretty good now working good working really idles nice now and I am always checking for the.

Great Job so far so good no problems pers pretty good now working good working really idles nice now and I am always checking for the.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Irvin, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

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Eva , was fantastic walked us through from a welcoming greeting to closing our deal with Garrett Motors . She’s first class ! Proud owner of a new to us F150 Lariat!

Eva , was fantastic walked us through from a welcoming greeting to closing our deal with Garrett Motors . She’s first class ! Proud owner of a new to us F150 Lariat!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

We're happy you found our staff to be so supportive during your experience here at Garrett Motors, INC.. Feel free to reach out to us if you need anything. Have a wonderful day.

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I have been going here for 4 hrs. Took my truck in today for full service, change oil,filter and fuel filter and tire rotation. They did not rotate tires. They did air up the tires. $ 368. For oil,filter and fuel filter. I have been a professional mechanic for 50 years but anyone can see that the wheels were not taken off. That makes me wonder if they changed the oil filters. They didn't wash the vehicle like the add says. I do not recommend this business any more. And you must take all your personal things out they went through mine. It's is very sad, can't trust people to do there job like they should.

I have been going here for 4 hrs. Took my truck in today for full service, change oil,filter and fuel filter and tire rotation. They did not rotate tires. They did air up the tires. $ 368. For oil,filter and fuel filter. I have been a professional mechanic for 50 years but anyone can see that the wheels were not taken off. That makes me wonder if they changed the oil filters. They didn't wash the vehicle like the add says. I do not recommend this business any more. And you must take all your personal things out they went through mine. It's is very sad, can't trust people to do there job like they should.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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It was wonderful. Check-in was quick and easy. They were very knowledgeable and polite and listened to my ?symptoms? with concern. Was informed of the problem and it was remedied. Co-bought 2 vehicles from Garrett many years ago. Will definitely buy my next car from Garrett. Thank you so much for the peace of mind you gave me!

It was wonderful. Check-in was quick and easy. They were very knowledgeable and polite and listened to my ?symptoms? with concern. Was informed of the problem and it was remedied. Co-bought 2 vehicles from Garrett many years ago. Will definitely buy my next car from Garrett. Thank you so much for the peace of mind you gave me!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Needed some instructions for parts I purchased there for my 2023 Colorado and Keith Pollard looked up and found the information I needed.Since the truck is a new model parts and info are a bit difficult to obtain.Keith went above and beyound the call od duty. Also,Thank you Kim for emailing me Ken's finding. Great folks! Regards,Tom Kelly

Needed some instructions for parts I purchased there for my 2023 Colorado and Keith Pollard looked up and found the information I needed.Since the truck is a new model parts and info are a bit difficult to obtain.Keith went above and beyound the call od duty. Also,Thank you Kim for emailing me Ken's finding. Great folks! Regards,Tom Kelly

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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They had my truck 2 months sitting in the parking lot, they had me still at the end on limbo. So I had to relocate my truck to another GMC dealer. This other place is taking only 3 weeks to give me my truck back . Would never use Garret ever again.This is a Denali 2023 They kept telling me they don't know the time deliver of my parts

They had my truck 2 months sitting in the parking lot, they had me still at the end on limbo. So I had to relocate my truck to another GMC dealer. This other place is taking only 3 weeks to give me my truck back . Would never use Garret ever again.This is a Denali 2023 They kept telling me they don't know the time deliver of my parts

Rating breakdown (out of 5):
Customer service
1.0
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I started out as a good relationship. But they do tell you one thing and make you sign another I bought a truck for $10,000 cash didn't put 2,000 miles on it overheated because of the faulty radiator or dash thermostat. Maybe pay 75%, they paid 25% does it even cover my lost wages they say I still owe him $500 and they won't give me the receipt for my engine replacement. They're horrible

I started out as a good relationship. But they do tell you one thing and make you sign another I bought a truck for $10,000 cash didn't put 2,000 miles on it overheated because of the faulty radiator or dash thermostat. Maybe pay 75%, they paid 25% does it even cover my lost wages they say I still owe him $500 and they won't give me the receipt for my engine replacement. They're horrible

Rating breakdown (out of 5):
Customer service
1.0
Buying process
2.0
Quality of repair
2.0
Overall facilities
2.0
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Steve is the best. I wouldn?t buy a vehicle anywhere else ever again.

Steve is the best. I wouldn?t buy a vehicle anywhere else ever again.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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