Garrett Motors

I have been going here for 4 hrs. Took my truck in today for full service, change oil,filter and fuel filter and tire rotation. They did not rotate tires. They did air up the tires. $ 368. For oil,filter and fuel filter. I have been a professional mechanic for 50 years but anyone can see that the wheels were not taken off. That makes me wonder if they changed the oil filters. They didn't wash the vehicle like the add says. I do not recommend this business any more. And you must take all your personal things out they went through mine. It's is very sad, can't trust people to do there job like they should.

It was wonderful. Check-in was quick and easy. They were very knowledgeable and polite and listened to my ?symptoms? with concern. Was informed of the problem and it was remedied. Co-bought 2 vehicles from Garrett many years ago. Will definitely buy my next car from Garrett. Thank you so much for the peace of mind you gave me!

Needed some instructions for parts I purchased there for my 2023 Colorado and Keith Pollard looked up and found the information I needed.Since the truck is a new model parts and info are a bit difficult to obtain.Keith went above and beyound the call od duty. Also,Thank you Kim for emailing me Ken's finding. Great folks! Regards,Tom Kelly

They had my truck 2 months sitting in the parking lot, they had me still at the end on limbo. So I had to relocate my truck to another GMC dealer. This other place is taking only 3 weeks to give me my truck back . Would never use Garret ever again.This is a Denali 2023 They kept telling me they don't know the time deliver of my parts

I started out as a good relationship. But they do tell you one thing and make you sign another I bought a truck for $10,000 cash didn't put 2,000 miles on it overheated because of the faulty radiator or dash thermostat. Maybe pay 75%, they paid 25% does it even cover my lost wages they say I still owe him $500 and they won't give me the receipt for my engine replacement. They're horrible

Steve is the best. I wouldn?t buy a vehicle anywhere else ever again.

Failure to communicate best describes the initial concerns. Following that, I receive email response in bold and many times the size ever used historically highlighted for no reason other than to demonstrate disrespectful sarcasm and not even answering the previous question. When I as a customer provide clear documented evidence contradicting JD's excuses, he slings disrespectful insults, accuses me of false actions, and expresses that if we are going to verify pricing with other dealers then Garrett won't honor their commitments any more and we are to obtain our service at the local dealers that verified Garrett was charging above MSRP on their parts. JD told me my previous VMs to his father would not be responded to and that we are not welcome at Garrett. You always learn more about someone in how they deal with challenges more so than when everything is fluffy going well. JD has no interest in learning/listening to where they failed or how to improve. He is reactive, prefers to make excuses, and is very protective of his profits; but insulting of me for being protective of my dollars. He offered to call in the other rude employee (quietly sitting on another side of wall) and fire him in front of me without fully listening and understanding all that took place. Very one-sided. This is our first experience with JD and our previous quality experiences were with 2 service representatives that have departed Garrett Motors. We regret the confrontational approach demonstrated towards us and predict there will be a distorted response that will follow this review. That is fine. We know what happened and for those that read this and absorb it, we will be the better for it. Best wishes for growth JD. We forgive you as we make mistakes as well. We just maintain professionalism through them.

service department at Garretts really gets it done !!!! kudos to them

Everyone has always been very professional, courteous, considerate, and informative.

When my car showed it needed oil change before the assigned due date ,I called to report my problem, and Mike was very generous and kind. He told me to bring the car right away. Thank you.