CarMax Independence Boulevard Hours
"Experience Clear and Simple Car Buying and Selling"
Purchased my vehicle from the Independence Blvd location in Charlotte, NC on Sept 6th. On September 13th this vehicle required roadside assistance to have... it jumped. The mechanic just laughed at how loose the battery was in the car and said it was a three year old battery.The next day the car wouldn't start and couldn't be jumped. I've been told now by CarMax that I should just buy a new battery because the next appointment to have it looked at isn't until next week and if the new battery doesn't work I would need to pay to have it towed back to CarMax and I'd be refunded later. I had a great and pleasant sales experience buying the car but I can't imagine going back or recommending CarMax to anyone if they can't simply take care of towing a customers car back and fixing the situation after only purchasing the vehicle less than TWO weeks ago. The salesman who sold me the car won't return calls, texts emails from me also.
As a consumer I put a lot of work into buying a new vehicle, contacting my own bank, getting approval for a loan, and making time to drive an hour to purchase.... I am a busy executive managing 3 states while trying to make a good investment into a car fit for my goals. My bank is not open after 1 pm Saturday’s and I called ahead asking CarMax (John) if I could view car in person that I also paid $249 to transferred. The car was going to be held thru June 4, 2019 per Rolly. John told me it was fine to stop and view car. After viewing, a person named Vicki is assigned to me to view car. After viewing car, Vicki puts a tacky aggressive hard sale close on me stating I could only buy car today thru their financing? Why is a consumer looking to invest money into a new purchase treated this way? This is so terrible !!! No one should ever be pressured into buying a car like that. I spent three weeks investing my time into a purchase and then treated poorly. What is wrong with dealerships that treat people like a transaction? Go somewhere else where you are treated as a consumer/person.
I researched and found the low mileage Porsche Macan Turbo in the color and desired options. Only about 6 cars in the Southeast that met the desired specification.... Great price- lower than some higher mileage Macan Turbos in the used car market. Fair value on my trade and easy buying experience.
The Salesman was only interested in getting us out the door. We had the car transfered in from another store so the deal was sealed . I'm not going to... waste my time listing all the mistakes. I buy from CarMax and pay a premium because I have come expect a level of service . This store did not provide it for a second time. First time shame on you , second time shame on me. No third time
My experience was ok. I had researched and located the vehicle myself so, there wasnt much anyone had to do. The salesman was more worried about the air... working than showing me the features of my new jeep. I didnt know what a sway bar was or axle button. my neighbor told me.
Oh, gosh! I'm sorry we weren't as helpful as we should have been. If there's anything we can improve on please, please let us know by calling our cust...omer relations team @ 800-519-1511! ~bridget
They paid a very fair price for my old car and were very professional about the whole process. It took about 30-45 min.
Thanks for the great review, Thrifty! It’s great to know when our customers are happy. Glad the selling process was easy!