Wondries Toyota

Just had my oil changed, tires rotated, and front breaks done. Got to the dealership for my appointment (originally for an oil change and tire rotation)... and waited a few minutes before being helped by Todd. We chit-chatted a bit while he was going through my car's service record. He asked if there was anything unusual about the car. I told him it was fine. Just a little squeaking when I braked. He asked if I'd be waiting for my car and said he'd let me know when it was ready. Later, I received a call from Todd letting me know that my front brakes were wearing out. And that I could either have them serviced today or the next time I came in for service. I opted to have them done today. Todd was able to squeeze in the extra work (plus a car wash) and after another hour or so I was heading home. Great experience. Friendly, attentive, professional employees.

Paul Luong and Abigail were the best! I was looking for a specific Tacoma and emailed several dealerships over a number of weeks. Paul was the only... one who followed up with me on a consistent basis and found the exact truck I wanted. Paul truly went above and beyond to ensure my experience was positive, while Abigail made the paperwork simple and easy. I will recommend Paul, Abigail, and the entire Wondries Toyota team to all my friends and family.

I meant to do this a while ago and they deserve this. I was a bit scared buying my new car but Sean R. and team made me feel so comfortable. I'm so happy... and i have brought my old cars for service and everyone so nice. Thank you.

The service experience is very pleasant, waiting time for completed service is delivery on time. Service manager John Kan explaine the type of work need... to be done in detail before the service and review future service after the service is completed. Car is being wash and inside is kept very clean. Good job!

Excellent Sales and Service, Paul helps me a lot. I will recommend Wondries to my relatives and friends.The sales crew are all nice, we are well informed... about the functions of the car.

I called the day before to make an appointment. Service team advised us to go in Saturday morning without an appointment. We got there at 6:30 and waited... an hour to be helped. Nelson Samson advised us that the service would take 2 hours. We asked for a ride home but Nelson said that the cost of the service is not profitable for the dealer to provide transportation. We have been with Wondries for 8 plus years. Regardless of the type of service we had always been offered a ride home. We explained to Nelson, that we even called in the day before and no one told us that Wondries changed their policy just because the service is not profitable. He booted us to wait for the manager to arrive at 8:30 so we tried to ask for the conceierge???s help. She acknowledged the miscommunication and called Nelson to request for transportation for us. However, Nelson ignored her asks and gave her the same turnaround to wait for his manager. When the dealer manager arrived at 8:30 the concierge staff transcripts the happenings to her and the manager apologized on behalf of Nelson then told us that she was going to talk to him. When she returned she told us that the car was almost done so we don???t need to go home and apologized again. She directed us to go check-out with Nelson. His attitude changed completely but it was not genuine. Although he told us the car was done when we got into the car the maintenance light was still on. So we had to go back to get the staff to reset the car, which they made us waited another 10mins to help. The first girl they sent didn???t know what she was doing and had to go back to grab the mechanic. Overall, it was the worst service experience ever and I would not recommend Wondries to anyone ever!

Mr Kan is the service rep who did a very efficient service for me. I am very satisfied to the overall quality Of the maintenance service Wonderies???... Mechanics performed to my car .

They helped me out with everything from finding the car to financing. Then they explained everything from my monthly bills to the car details. Great dealership

The service experience I had at wondries was one of the best I???ve had. Nelson in the service department was very professional, knowledgeable and courteous... he explained to me the work that had to be done and how long it would take. They got the job done and it was above and beyond my expectations. Great work guys I???ll definitely be coming back for future service.

There is no carwash due to construction, I hope they will include a carwash for my next service otherwise will seeking other dealer...I remember they have... include carwash on my last visit...there is a big plus for the free Uber service ride home during waiting for my car in service