Jacksonville Chrysler Dodge Jeep RAM Fiat

I came there with a motive and Joshua put me all the way in the game! He got me what a wanted and didn't give up! His attitude was great! He did a... awesome job making my dream car keys land in my hand. He didn't give up and that means a lot to me and as of today I'm still happy riding around in my brand new 2018 okay!!! Great job Josh man u the best hands down!!!

Arrogant sales people and they will CHEAT you for sure . Stay away

Bought 2 cars one for myself and one for my son....my floor manager, Alvarez was the most sweetest and professional person I've dealt with!! Now...Dave... and Roy Oh my god!! Best of the best!! These two treated me like a freaking queen!! I felt like I was family the moment I walked in!! I traded my 2014 C250 sport edition MB and got the best deal ever!! If you need to need to ask for Dave or Roy and you won't regret it!! Just make sure Jesie or Fernando Fernandez refered you!! And trust me you will be priority!! We have purchased 3 cars and refered 5 people that have purchased cars from them because of the way they get treated!!

Worst experience in my 40 years of purchasing vehicles. I will never step foot in this dealership again. The upper level salesman to the sales manger were... rude and unprofessional. I will post my experience on social media also and hopefully it will be passed on thousands of people.

Sent a buying offer , called to respond to Manager Tony M. NEVER GOT A CALL BACK. VERY RUDE. DON,T BOTHER RESPONDING TO ANY OF THEIR MAIL OR PHONE OFFERS... , BECAUSE THEY WILL ONLY IGNORE YOU!!!!!

The customer service is HORRIBLE. Don't go here! I know the location may seem convenient and the facility looks nice but don't let it fool you. The staff... has no idea what they are doing and their go-to response is "call on Monday because *insert name* will be here and they should be able to tell you".

HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE

We purchased a vehicle a month ago and the sales team were very nice and gave a ton of information. We filled out all our paperwork and went home with... the vehicle. Later that week the finace office needed more information which is no problem. Later in the second week they start asking for my Husbands business income and of course he was uncomfortable with that and started questioning why since this wasn't a company vehicle and has nothing to do with our income. My Husband had to go out of town and they started getting irritated. Next my Husband start eyes asking questions but was going to bring the paperwork just to move on. Well that's when he got a call from Tony to be there the next day and bring your Wife. When he questioned why and what was going on he got nasty with my Husband and just said it would be best and save us both a lot of time to be there. My Husband and I ran up there the next morning early in which We live an hour away. My Husbands business lost money as well rearranging jobs. When we get here of course Tony is not there not the person who worked with our financing. Another guy helped us and he was awesome and very nice. Basically what was going on was they thought we were denied our loan and after a month of having the vehicle planned to take it from us. Had Tomy just told us what was going on during the phone call we could have informed him that we have a car note sitting on our counter with a letter saying we got a smaller interest rate that the contract we had signed. So when Troy went and checked on that he realized that we were correct and that we were approved and he was very sorry. My Husband has tried to contact Tony and of course he is not as eager to return a call as he is when he wants you to buy something. We never got an I'm sorry or anything from him. It was stressful, embarrassing, and a full waste of time and a loss of income for out family when my Husband lost a client to make sure we were there.

I bought a car from Chris last week, hands down the best sales rep I have ever dealt with. Troy and Tony in the finance department were the best as well.... These guys went above and beyond to get me in to the car I will enjoy for a long time. Thank you again guys!

Had a good experience purchasing a vehicle here. The service department leaves more to be desired. Calls do not get returned, most of the time you are... leaving voice mails for no one. Kept my vehicle three days when a blower motor went out on a new vehicle, no rental or loaner vehicle was offered, had to involve the Chrysler/Jeep corporation in that one.