Jacksonville Chrysler Dodge Jeep RAM Fiat

JUMP DOWN TO THE ********* IF YOU WANT TO GET TO THE MOST IMPORTANT PART For 12 optimistic hours we thought our experience here was going to be a positive... one, until the tides turned and the stereotypical car selling shysters showed their true colors. We understand sales is a hard business. All we ever require is honesty. We expect a certain amount of sales pressure and antics between the sales rep and the floor managers, and all of that was actually quite tolerable as we know to just take it with a grain of salt. It was our first trip to that dealership, first time seeing this particular vehicle (there or anywhere), and are looking to buy when we found the right car, not just browsing. For a variety of reasons (exhaustion, hunger, credit is frozen, no checkbook, etc. etc.) we were not ready to close a deal on a vehicle at 10:00pm (after hours). We had no idea we were even going to go look at cars - it was a last minute drive-by decision. And while we were perfectly upfront about that when we arrived there late in the evening they of course tried with all their might to close us. Again, we get it. There was no price displayed on the van, so our sales rep Tim told us to bring up their website to look it up, and he showed me where and how to find it on my phone, and noted that all prices are online. That vehicle's price was $22,500. Forward to the first visit from the floor manager and he started his offer at $27,500 (maybe $26,500k? Something in that much higher area - I didn't realize at the time that was a detail that was worth remembering) to which we looked puzzled as the listed price was $22,500 and showed him on the website. He went "in back" and returned to note that yes the price had been reduced and hadn't yet updated on his end so we were back to the $22,500 price. We finally broke free and left and let them know that we would be back the next day (today) to continue. So what happened overnight? Hmmmmmm. *************HERE'S THE PHENOMENON WE WANT TO SHARE: The Internet price of that same car is now listed today at $26,500 - changed from the $22,500 it was last night. The dealership called us twice today, once to ask if we were going to be stopping by (yes, we are) and the second time to let us know that there was a mistake in the pricing last night and that vehicle has now been corrected up to $26,500 and they just wanted us to know they had made a mistake. Oh really? In fact, really ironic, the internet price of EVERY Pacifica that we looked at last night has been increased literally by several thousands of dollars. I guess then that every single one of them had a mistake. Lucky for them they didn't sell one to us last night, right?! Funny though, if you take a look at their own listed pricing history of the car we were going to purchase: April 7 - $24,700, April 9 - $24,000, May 16 - $22,500 (the price on the day we were there). And now today, May 17 - $26.500. I bet you won't be surprised if I say you can find essentially the same history on the other vehicles we were looking at that suddenly had price increases overnight. Wow. They've been making "mistakes" on their published prices for almost 2 months. Needless to say we are not purchasing from them and will be sure to tell all of our friends and family about their "pricing challenges".

I had my 2018 Chrysler Pacifica S towed into the dealer early this week with an electrical issue. Juan Perez my Service Advisor took ownership of my issue... with the vehicle & made sure it was diagnosed & repaired correctly. He also helped me solve an issue with the Warranty Company. Juan is a perfect example of someone that cares about his job, and his clients! Thank you for a Caring ! Best Wishes! Bill @ BKCK Transportation Services!!

I was treated like family once I touched foot on the lot. I highly recommend this dealership. Great people and great prices. Great inventory selection!

I was interested in a used Cadillac SUV and contacted them to see if it was still available. After seeing the car and receiving a insulting offer on my... trade in, I was not contacted again until several days later. Multiple managers and sales people acted like I never even seen the Cadillac because the deal did not work in they're favor. The are rip off artist and cons, do NOT buy a car here!!

My three-year-old jeep had a transmission problem just before it left warranty I took it in and they had to replace most of the transmission because it... had cracked gears they told me and something was leaking .....three weeks after I got it back from the transmission being replaced the clutch blows and it's two days out of warranty I took it to them and the service manager who's name is Anthony called it wear and tear and told me 2000 to fix it ..... needless to say my opinion of Anthony is not good (arrogant xxx)...So I had it towed again to a reputable repair shop that would fix it for 400 less and the bonus was I didn't have to give this horrible dealership my money.... A day after I have my jeep towed from the dealership to a reputable repair shop I got a call back finally from the GM of the dealership seemingly to rub salt in the wound of my broken down jeep because he was 100% useless he told me that it was probably my fault for riding the clutch and it doesn't matter to him that I have bought two jeeps for $75,000 from that dealership what mattered was that they were not paying for it ..... well I don't understand was that I already knew they weren't paying for it at that point because I had already had my jeep towed away so I don't understand why he would've even called me at that point other than to be an arrogant xxxxxxx Because he had me on speaker phone and I could barely understand him and he had that Anthony sitting there with him so I feel as though the call was to have a laugh at my expense .....HOW UNPROFESSIONAL.....I hope the owner of this dealership reads this review and realizes what trash he has working there..... DON'T shop there

I have been to this location twice. First time they gave me the run around with prices, the sales man was not very savy and the "manager" was an asshole... and was not in his intentions to make a sale. Today I decided to give it another shot because the car my wife want they have it. I told the sales man upfront give me the prices of the cars I ask for and then we deal with everything else. So the one I was interested in the sales man showed me a price of 23000 and then the manager came and said it was 25000 and when I told him that that was not the price I was given he said (the manager) that is a sales strategy to advertise a lower price to attract customers because of the competition but the real price was higher .. erm.. that is false advertisement and is not legal but he does not care and so he expressed it. We talked about my trade in, the Kelly blue book gives them a value of 8000 but he was only going to give me 5500 after I fought he increase it to 6500 and began to mouth trash my car which is cleaner and nicer than any used car they have with upgrades done to it that are not in the value of Kbb. Business is not bad due to competition or economy it is because of the employees running the place and the owner of this location should do something about it unless he/she is just like the employees then good luck.

Purchased left over 2019 Ram, went to install nerf bars and discovered massive frame and part rusted, only to be told it was normal because of the salt... air, offered to paint it, truck never should of been sold, Manufacturer told me it’s a dealer dispute because it was after the PDI,

Fast and thorough, my car has been serviced here for 11 years and I have always had first class service.

Christy in the service department did excellent job of keeping me informed and making sure everything was taken care of. Above and beyond on customer service

We liked our salesman. Jacob was unobtrusively persistent. Our 'deal' was a fair one. We worked together to hammer out the details.