Jacksonville Chrysler Dodge Jeep RAM Fiat

1.8
(371 reviews)
Visit Jacksonville Chrysler Dodge Jeep RAM Fiat
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–9:00pm 7:00am–5:00pm
Sunday 10:30am–7:00pm Closed

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New (888) 829-6633 (888) 829-6633
Used (877) 283-8634 (877) 283-8634
Service (877) 517-6313 (877) 517-6313

Inventory

See all 363 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since April 2018.
Jacksonville Chrysler Jeep Dodge has been proudly serving Jacksonville and neighboring communities for over fifteen years. We realize that the greatest comfort we can provide is attentive employees who focus on the care of our customers. Our greatest satisfaction comes from delivering a consistently positive experience that creates friends and customers for life. We are proud of our partnerships with Wolfson Children's Hospital local food banks animal shelters numerous school programs and athletic teams. We hope to strengthen these relationships and continue to make new ones for many years to come.
Jacksonville Chrysler Jeep Dodge Ram - Florida's VOLUME & LOW PRICE Dealer

Service center

Phone number (877) 517-6313

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed

Meet our employees

Reviews

1.8
(371 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jacksonville Chrysler Dodge Jeep RAM Fiat from DealerRater.

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1.0

no way in xxxx I would go back

Took my 2019 ram to have warranty work done and flush out the rear differential. My truck set there for 10 days to have this work done. Dearing this time they ask for more days, so I let it go. So on the 10 day I went there in person and ask about my truck. Come to find out they have not touched my truck at all. So I ask for the service director JACOB PEREZ he said bring it back on Tuesday or Wednesday so I come back on Tuesday he said about seven hours to do the work. now get this they call me about keeping my truck one more day. I ask him has any work bin done on my truck. Not one thing still has not been done. I could get in to more she said he said but not worth it. Last time at this dealership. two truck for them in 13 years no more. thanks JACOB PEREZ for nothing.

1.0

no way in xxxx I would go back

Took my 2019 ram to have warranty work done and flush out the rear differential. My truck set there for 10 days to have this work done. Dearing this time they ask for more days, so I let it go. So on the 10 day I went there in person and ask about my truck. Come to find out they have not touched my truck at all. So I ask for the service director JACOB PEREZ he said bring it back on Tuesday or Wednesday so I come back on Tuesday he said about seven hours to do the work. now get this they call me about keeping my truck one more day. I ask him has any work bin done on my truck. Not one thing still has not been done. I could get in to more she said he said but not worth it. Last time at this dealership. two truck for them in 13 years no more. thanks JACOB PEREZ for nothing.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Dear Glyn, Thank you for taking the time to provide us with feedback. However, we are sad to hear we have not met your expectations. We understand that your time and communications regarding work being done on your truck are very important. We will reach out to our Service Director, Jacob, and service staff to address your concerns. In addition, we will contact Customer Support Manager, Donna, so that she may have a better understanding of what has transpired with your service. Please feel free to reach out to Donna at dwindsor@jaxcjd.com or direct line (904) 493-5592 if you would like to share more comments as our number one goal is to work towards improving customer services. Best Regards, Jacksonville Chrysler Jeep Dodge Ram Baymeadows Leadership Team

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5.0

Misty took care of my unexpected Jeep dash lights with

Misty took care of my unexpected Jeep dash lights with great customer service. Always a plus having a shuttle for customers.

5.0

Misty took care of my unexpected Jeep dash lights with

Misty took care of my unexpected Jeep dash lights with great customer service. Always a plus having a shuttle for customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear Sarah, We are so happy to hear that you had a good experience with your Service Advisor, Misty, and we were able to provide you with a shuttle service! We will share your 5-star review and feedback with our staff and Management Team. Thank you for your support! Feel free to share any additional comments to our Customer Support Mgr. Donna Windsor at dwindsor@jaxcjd.com. Best Regards, Jacksonville Chrysler Jeep Dodge Ram Baymeadows Leadership Team

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1.0

Allow me to echo the many other one star reviews on here

Allow me to echo the many other one star reviews on here about how ABSOLUTELY HORRIBLE J. PEREZ and the service team at Jax CJD is. After a DOZEN trips and 8 different parts replaced on my vehicle we still have issues. Not only did they NOT fix my vehicle but J.Perez "the service director" was a terrible person to try and work with. All he did was provide one lie after another to just try and get me and my vehicle out of the dealership. He wouldn't even reply to my email or the manufacturers emails and voicemail to try to resolve my issues. The last time my Jeep was there it sat for almost two weeks untouched as he continued to feed me lies about getting someone else to look at it. It even got to the point when I confronted him in his office that he stood up and started shouting at me in frustration. This service department is an embarrassment and an extremely unprofessional place. I spent 4 months trying to get my vehicle fixed here only to be told I should trade it in or take my business elsewhere. I will make sure to let everyone I know to stay as far away from JP's joke work ethic, lies, and deception as possible. Thanks for nothing JaxCJD. You will be the last place me and anyone I know ever goes for anything ever again. Thanks for nothing but stress and an enormous waste of time.

1.0

Allow me to echo the many other one star reviews on here

Allow me to echo the many other one star reviews on here about how ABSOLUTELY HORRIBLE J. PEREZ and the service team at Jax CJD is. After a DOZEN trips and 8 different parts replaced on my vehicle we still have issues. Not only did they NOT fix my vehicle but J.Perez "the service director" was a terrible person to try and work with. All he did was provide one lie after another to just try and get me and my vehicle out of the dealership. He wouldn't even reply to my email or the manufacturers emails and voicemail to try to resolve my issues. The last time my Jeep was there it sat for almost two weeks untouched as he continued to feed me lies about getting someone else to look at it. It even got to the point when I confronted him in his office that he stood up and started shouting at me in frustration. This service department is an embarrassment and an extremely unprofessional place. I spent 4 months trying to get my vehicle fixed here only to be told I should trade it in or take my business elsewhere. I will make sure to let everyone I know to stay as far away from JP's joke work ethic, lies, and deception as possible. Thanks for nothing JaxCJD. You will be the last place me and anyone I know ever goes for anything ever again. Thanks for nothing but stress and an enormous waste of time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Dear Valued Customer, We are sad to hear about your recent experience. We take your comments very seriously and we would like to speak with you personally so that we can address your concerns. Unfortunately, we do not have enough information on your review to contact you directly. Please feel free to contact our Customer Support Manager, Donna at dwindsor@jaxcjd.com or direct line at 904-493-5592, so that she may work towards improving customer expectations and needs. Best Regards, Jacksonville Chrysler Jeep Dodge Ram Baymeadows Leadership Team

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1.0

Looking for a used car

The receptionist was very rude. She wasnt helpful at all... I asked the price of a car. She replied and i said ok thanks bc the i didnt agree with the price she became very pushy. Towards me.

1.0

Looking for a used car

The receptionist was very rude. She wasnt helpful at all... I asked the price of a car. She replied and i said ok thanks bc the i didnt agree with the price she became very pushy. Towards me.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Dear Mac, Thank you for taking the time to provide us with some feedback. Your recent experience with our dealership does not resonate with the type of customer service we value, and we are sad to hear we did not meet your expectations. We would like the opportunity to speak with you personally about your interactions with our Receptionist, if you could please contact Donna Windsor, Customer Support Mgr. dwindsor@jaxcjd.com or direct line (904) 493-5592, so that she may gather additional information and work towards improving customer experiences. Best Regards, Jacksonville Chrysler Jeep Dodge Ram Baymeadows Leadership Team

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2.0

January 8th I bought a 55000.

January 8th I bought a 55000.00 Gladiator Willy's edition. The dealer added on a 2200.00 extended warranty that I didn't want and still have no information about. They also raised my bank rate up a 100th of a percent. Tried to call general manager with no luck. Fast forward to March 11th decided to give the Service department a try and took my 2015 Dodge Journey for a new thermostat replacement. It was 462.00 a bit high but I needed it done quickly and correctly. I had a 10% coupon and the service representative said 416.00 plus tax= 447.00 and change. Went to pick it up and cashier said 482.00. I said what the heck, he took me to a service manager and he stated another 35.00 were miscellaneous shop fees. I called BS. They told me to call the general manager who doesn't work very often, I guess. I called he wasn't there, again. The guy on the phone said another manager would call me back. That never happened! Long story short I will never buy or get service at any of their dealers again. There is a reason they all have a rating of 3.8 yo 3.6.

2.0

January 8th I bought a 55000.

January 8th I bought a 55000.00 Gladiator Willy's edition. The dealer added on a 2200.00 extended warranty that I didn't want and still have no information about. They also raised my bank rate up a 100th of a percent. Tried to call general manager with no luck. Fast forward to March 11th decided to give the Service department a try and took my 2015 Dodge Journey for a new thermostat replacement. It was 462.00 a bit high but I needed it done quickly and correctly. I had a 10% coupon and the service representative said 416.00 plus tax= 447.00 and change. Went to pick it up and cashier said 482.00. I said what the heck, he took me to a service manager and he stated another 35.00 were miscellaneous shop fees. I called BS. They told me to call the general manager who doesn't work very often, I guess. I called he wasn't there, again. The guy on the phone said another manager would call me back. That never happened! Long story short I will never buy or get service at any of their dealers again. There is a reason they all have a rating of 3.8 yo 3.6.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Dear Francis, Thank you for providing us feedback. We are sad to hear that we have not met your expectations. We would like to address your concerns. We will have Leadership Team Members reach out to you. In addition, please feel free to speak with our Customer Support Manager, Donna at dwindsor@jaxcjd.com or direct line (904) 493-5592 so that she may work towards improving your needs. Best Regards, Jacksonville Chrysler Jeep Dodge Ram Baymeadows Leadership Team UPDATE: Our Service Director, Jacob has left you a message. He can be reached at jperez@jaxcjd.com or direct line (904) 493-5543. 2ND UPDATE: Hello Francis, we understand Kip from Finance/Sales has reached out to you. We hope he has addressed your concerns. Feel free to reach out to him directly email kwinter@jaxcjd.com or direct line (904) 394-6767. Thank you for giving us an opportunity to speak with you.

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1.0

My 2020 Jeep Gladiator 4WD was not working.

My 2020 Jeep Gladiator 4WD was not working. I bought it her and Alex took care of me. He told me since my Jeep was just above 36K miles, It was not covered under warranty and he made me pay $1200 for it. of which $900 was just labor, He deliberately called me 2 hours before I was to pick up and said that they need to do something else which will cost me $400 in labor more if I need to pick it up today. I see in other reviews that this is always the trend to make customers pay extra who need the vehicle immediately. He told me that since my Jeep is just above 36K mile Jeep might make an exception and repay me. He said he will be available to talk to them I called Jeep customer cand for we have tried to reach Alex for 2 weeks left 20 VM:'s and email 10 times and he does not respond. Jeep says they cannot move ahead without speaking to Alex first. I just leant today that my vehicle was to be covered under Power train warranty as it was a transmission issue, and he never did that. Jeep is trying to reach to him for an explanation and he is or responding.

1.0

My 2020 Jeep Gladiator 4WD was not working.

My 2020 Jeep Gladiator 4WD was not working. I bought it her and Alex took care of me. He told me since my Jeep was just above 36K miles, It was not covered under warranty and he made me pay $1200 for it. of which $900 was just labor, He deliberately called me 2 hours before I was to pick up and said that they need to do something else which will cost me $400 in labor more if I need to pick it up today. I see in other reviews that this is always the trend to make customers pay extra who need the vehicle immediately. He told me that since my Jeep is just above 36K mile Jeep might make an exception and repay me. He said he will be available to talk to them I called Jeep customer cand for we have tried to reach Alex for 2 weeks left 20 VM:'s and email 10 times and he does not respond. Jeep says they cannot move ahead without speaking to Alex first. I just leant today that my vehicle was to be covered under Power train warranty as it was a transmission issue, and he never did that. Jeep is trying to reach to him for an explanation and he is or responding.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

Bad experience

Dealer response

Dear Neel, Thank you for providing us with feedback. We are sad to hear that we have not met your expectations. Your experience does not resonate with the type of customer service we value. We will address your concerns with the Service Leadership Team regarding your communications with your Advisor Alex. We understand that there are communications with the Chrysler Care Team in hopes they can provide additional support to your concerns. Should you wish to speak to our Service Director, Jacob for immediate assistance he can be reached at jperez@jaxcjd.com or direct line (904) 493-5543 or Customer Support Manager, Donna at dwindsor@jaxcjd.com so that they may work towards improving customer engagement. Best Regards, Jacksonville Chrysler Jeep Dodge Ram Baymeadows Leadership Team

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1.0

Horrible service, and told it was my responsibility.

Horrible service, and told it was my responsibility. I brought my 2016 Ram to Jacksonville Chrysler Jeep Dodge Ram for a vibration issue. They ultimately ended up cross threading 3 different lug nuts on 3 different wheel spacers and told me it was because their technicians are not familiar with lift kits or wheel spacers and gave the truck back to me like that. Needless to say they never identified the vibration issue.

1.0

Horrible service, and told it was my responsibility.

Horrible service, and told it was my responsibility. I brought my 2016 Ram to Jacksonville Chrysler Jeep Dodge Ram for a vibration issue. They ultimately ended up cross threading 3 different lug nuts on 3 different wheel spacers and told me it was because their technicians are not familiar with lift kits or wheel spacers and gave the truck back to me like that. Needless to say they never identified the vibration issue.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Dear Mr. Boisse, Thank you for taking the time to provide us with feedback. We are sad to hear we did not meet your Service expectations in regard to your Dodge Ram. Your experience does not resonate with the type of customer service we expect and value from our Team. We will reach out to the Service Management Team to address your concerns and we will have them reach out to you as well. Should you wish to speak with our Service Director with an immediate response, please contact Jacob Perez at jperez@jaxcjd.com or direct line (904) 493-5543 so that he may gather additional information in relation to your visit and what transpired. Our number one goal is always to maintain and improve customer needs. Best Regards, Jacksonville Chrysler Jeep Dodge Ram Baymeadows Leadership Team

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1.0

xxx people, explained we needed a van to transport our

xxx people, explained we needed a van to transport our dying mother from Florida to Michigan. They had a van for us and we told them we wanted it. We were told by salesman to come back tomorrow and we’ll have everything ready for you. Came back next day and van was sold. No human element exists with this dealer.

1.0

xxx people, explained we needed a van to transport our

xxx people, explained we needed a van to transport our dying mother from Florida to Michigan. They had a van for us and we told them we wanted it. We were told by salesman to come back tomorrow and we’ll have everything ready for you. Came back next day and van was sold. No human element exists with this dealer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Dear Valued Customer, Thank you for taking the time to provide us with some feedback. We are sad to hear we did not meet your expectations. Your experience does not resonate with the type of Sales customer service we highly value. We would like to know more about your visit so that we can share additional comments with our Sales Management Team for further review. Please feel free to contact our Customer Support Manager, Donna, at dwindsor@jaxcjd.com so that she may work towards improving customer needs. Best Regards, Jacksonville Chrysler Jeep Dodge Ram Baymeadows Leadership Team

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1.0

I felt prayed upon and taken advantage of.

I felt prayed upon and taken advantage of. Lesson learned, go with-someone. For a 150$ part they charged me 800$ worth of labor fees and then pressure me into paying the price. If I didn’t then my car would overheat etc. Prior to the quote, I had to wait over an hour for a shuttle when I could clearly see he shuttle in the parking lot and then another 6 hour of waiting for a call sling for an update. I hold never come back here again.

1.0

I felt prayed upon and taken advantage of.

I felt prayed upon and taken advantage of. Lesson learned, go with-someone. For a 150$ part they charged me 800$ worth of labor fees and then pressure me into paying the price. If I didn’t then my car would overheat etc. Prior to the quote, I had to wait over an hour for a shuttle when I could clearly see he shuttle in the parking lot and then another 6 hour of waiting for a call sling for an update. I hold never come back here again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Dear Akemi, Thank you for taking the time to share your feedback. Your recent experience with our dealership does not resonate with the type of customer service we value, and we are sad to hear we did not meet your expectations. We will share your experience with our Service Management Team for further review. Should you have additional comments you would like to share, please do not hesitate to contact Donna Windsor, Customer Support Mgr. dwindsor@jaxcjd.com so that we can improve on the quality of customer experience. Best Regards, Jacksonville Chrysler Jeep Dodge Ram Baymeadows Leadership Team

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1.0

One star because the sales guy was a five star guy, the

One star because the sales guy was a five star guy, the manager however was a shady jerk. “Manager” and I use the term loosely, was sexist and refused to give me a car price because he deemed I “wasn’t the decision maker so why did it matter.” Manager tried to strong arm a sale by using terms like “you snooze you lose” and the whole uncomfortable process ended in raised voices and him walking off. Terrible customer service! My sales guy, who was polite and knowledgeable and the only highlight. I hope this dealership either cleans house or my sales guy finds a manager that won’t cost him future sales.

1.0

One star because the sales guy was a five star guy, the

One star because the sales guy was a five star guy, the manager however was a shady jerk. “Manager” and I use the term loosely, was sexist and refused to give me a car price because he deemed I “wasn’t the decision maker so why did it matter.” Manager tried to strong arm a sale by using terms like “you snooze you lose” and the whole uncomfortable process ended in raised voices and him walking off. Terrible customer service! My sales guy, who was polite and knowledgeable and the only highlight. I hope this dealership either cleans house or my sales guy finds a manager that won’t cost him future sales.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Dear Valued Customer, Thank you for taking the time to provide us with feedback. However, we are very sad to hear we did not meet your expectations. We take your comments very seriously. Your experience does not resonate with the type of customer service we highly value. We would like the opportunity to speak with you on who you spoke to so that we may have a better understanding of what transpired during your visit to our dealership. Please feel free to contact our Customer Support Manager, Donna at dwindsor@jaxcjd.com or direct line (904) 493-5592, so that she may work towards improving customer expectations and needs. Best Regard, Jacksonville Chrysler Jeep Dodge Ram Baymeadows Leadership Team

Consumer response

I was contacted via text the next day by a manager last name Bass. I spelled out everything in that text. While i confess I do not remember the rude "manager's " name, I do know that my salesperson (who was a nice guy) should. Not to mention any profile you built on me while I was there should reflect who it was. The guy was rude and sexist. His actions do not reflect how business should be conducted in the 21st century. I'm sorry he was incapable of understanding that I (as the primary driver of whatever vehicle was to be acquired) was on a fact finding mission before going back to make MY decision with my spouse. I am also sorry that he cost the sales rep a deal with his attitude. I have moved on, I'm working with a dealership who was willing to provide information to the "wife."

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