Buying the used car was an excellent experience. My certified used Fit has it's non-adjustable rear toe out of spec. I think it was bought like that.... What actually upsets me is the multiple offers to buy back my car. I get mail, phone, and internet offers even after I asked the dealership to stop.
Very friendly and knowledgeable staff. Needed repairs were explained thoroughly and were done in a reasonable amount of time. Comfortable waiting room... with snacks as well!
Pamela, thank you for using our service department and the kind words about Val Strough Honda. We plan to continue giving great customer service and a... comfortable place for all our guests during their stay at our dealership. Don't hesitate to ask if there is anything else we can do to help you. Best, Mark Erickson firstname.lastname@example.org
It was easy to get an appointment when I wanted it.Quick and friendly service. I waited for my car and it was ready when promised.
Thanks for your perfect review, Paul! We're glad to hear that our team was friendly and quick! We strive to provide excellent customer service, and we...'re glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Mark Erickson email@example.com
Felipe Hernandez made our buying experience easy. He was able to answer our questions, not agressive. He was friendly, a "real" person. He had to locate... the exact car we requested, and bring it to the dealership. The Costo program was the way to go, liked it! All the staff were friendly, laughing and having a good time. The finance department was great too. Great experience!
Your marvelous review means a lot to us, Douglas. We appreciate your feedback and are happy to hear that Felipe was able to meet your needs. At Val St...rough Honda, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Best, Mark Erickson firstname.lastname@example.org
We truly enjoyed buying a car at Val Strough. Frank Nguyen was the salesman who sold us our car. It was his friendly, courteous manner that made us stay... with him. Thank you Frank, you are a good friend too.
Herminio, congratulations on your vehicle! I am happy to hear you are enjoying your purchase. It is reassuring to know that Frank provided you with ...a friendly and welcoming shopping experience. Val Strough Cypress Coast Honda's primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I'm happy to hear that you left our dealership feeling confident about your purchase. Don't hesitate to call or stop in if you should have any additional questions or concerns. Best, Mark Erickson email@example.com
First time buyer of a Honda.. have to say love the car... have only taken it in the service four times since owning and everyone very nice, helpful...... once because I could not figure out how to make the display brighter I figured they would think really, but all the service person said, that's what we are here for... So I feel confident on getting the car taken car of.... Serve personnel are always friendly and helpful.. keep up the good job.
It was a pleasure to read about your first buying experience, Diana. Congratulations on your new vehicle It's wonderful to know that you feel confiden...t in your decision to choose Val Strough Cypress Coast Honda as your dealer. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Best, Mark Erickson firstname.lastname@example.org
Very honest, everyone was trying to help me without pushing me into the sale which is why I came back the next day to buy the car.
Heather- Thank you so much for the positive feedback. I'm pleased to hear what a terrific job our team provided during your visit. If there's anything... else that we can do to help, please feel free to let us know! Best, Mark Erickson email@example.com
The people in the office as well as the delivery of the car was very pleasant. All involved were conscientious and polite....good humored too!
Arlene, we sincerely appreciate your feedback. Each employee is a valued member of the Val Strough Cypress Coast Honda team and we all strive to provi...de excellent service! We look forward to seeing you again in the future. Thanks again! Best, Mark Erickson firstname.lastname@example.org
The salesman worked tirelessly to help me get into a new vehicle and explained the process to me in a way that was easy for me to understand.
Thank you for leaving us this review, Wesley. We are very happy to hear that we could help get you set up with the perfect new car for you. If there i...s anything more we can do for you please feel free to come back and see Val Strough Cypress Coast Honda any time! Take care. Best, Mark Erickson email@example.com
Pablo and the entire service crew were fantastic as always. They got me in and out quickly and answered all my questions and even made suggestions to... help schedule my maintenance visits. We have had nothing but incredible service and attention to detail each and every time we have been in the dealership since 2008. Thank you for all the hard work put in by the entire staff toward making each visit a pleasurable one.
Jeffrey, thank you for this great review! Pablo is truly an exceptional employee and we appreciate him for giving you a great experience! We are drive...n to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Best, Mark Erickson firstname.lastname@example.org