Val Strough Honda

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
18 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    January 29, 2015

    Very friendly and knowledgeable staff. Needed repairs were explained thoroughly and were done in a reasonable amount of time. Comfortable waiting room... with snacks as well!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Pamela, thank you for using our service department and the kind words about Val Strough Honda. We plan to continue giving great customer service and a... comfortable place for all our guests during their stay at our dealership. Don't hesitate to ask if there is anything else we can do to help you. Best, Mark Erickson merickson@vscc.com

  • 5.0 out of 5
    January 13, 2015

    It was easy to get an appointment when I wanted it.Quick and friendly service. I waited for my car and it was ready when promised.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for your perfect review, Paul! We're glad to hear that our team was friendly and quick! We strive to provide excellent customer service, and we...'re glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Mark Erickson merickson@vscc.com

  • 5.0 out of 5
    January 10, 2015

    Felipe Hernandez made our buying experience easy. He was able to answer our questions, not agressive. He was friendly, a "real" person. He had to locate... the exact car we requested, and bring it to the dealership. The Costo program was the way to go, liked it! All the staff were friendly, laughing and having a good time. The finance department was great too. Great experience!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Your marvelous review means a lot to us, Douglas. We appreciate your feedback and are happy to hear that Felipe was able to meet your needs. At Val St...rough Honda, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Best, Mark Erickson merickson@vscc.com

  • 5.0 out of 5
    December 25, 2014

    We truly enjoyed buying a car at Val Strough. Frank Nguyen was the salesman who sold us our car. It was his friendly, courteous manner that made us stay... with him. Thank you Frank, you are a good friend too.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Herminio, congratulations on your vehicle! I am happy to hear you are enjoying your purchase. It is reassuring to know that Frank provided you with ...a friendly and welcoming shopping experience. Val Strough Cypress Coast Honda's primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I'm happy to hear that you left our dealership feeling confident about your purchase. Don't hesitate to call or stop in if you should have any additional questions or concerns. Best, Mark Erickson merickson@vscc.com

  • 5.0 out of 5
    December 20, 2014

    First time buyer of a Honda.. have to say love the car... have only taken it in the service four times since owning and everyone very nice, helpful...... once because I could not figure out how to make the display brighter I figured they would think really, but all the service person said, that's what we are here for... So I feel confident on getting the car taken car of.... Serve personnel are always friendly and helpful.. keep up the good job.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    It was a pleasure to read about your first buying experience, Diana. Congratulations on your new vehicle It's wonderful to know that you feel confiden...t in your decision to choose Val Strough Cypress Coast Honda as your dealer. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Best, Mark Erickson merickson@vscc.com

  • 5.0 out of 5
    December 11, 2014

    Very honest, everyone was trying to help me without pushing me into the sale which is why I came back the next day to buy the car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Heather- Thank you so much for the positive feedback. I'm pleased to hear what a terrific job our team provided during your visit. If there's anything... else that we can do to help, please feel free to let us know! Best, Mark Erickson merickson@vscc.com

  • 4.0 out of 5
    December 6, 2014

    The people in the office as well as the delivery of the car was very pleasant. All involved were conscientious and polite....good humored too!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Arlene, we sincerely appreciate your feedback. Each employee is a valued member of the Val Strough Cypress Coast Honda team and we all strive to provi...de excellent service! We look forward to seeing you again in the future. Thanks again! Best, Mark Erickson merickson@vscc.com

  • 5.0 out of 5
    November 29, 2014

    The salesman worked tirelessly to help me get into a new vehicle and explained the process to me in a way that was easy for me to understand.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for leaving us this review, Wesley. We are very happy to hear that we could help get you set up with the perfect new car for you. If there i...s anything more we can do for you please feel free to come back and see Val Strough Cypress Coast Honda any time! Take care. Best, Mark Erickson merickson@vscc.com

  • 5.0 out of 5
    November 22, 2014

    Pablo and the entire service crew were fantastic as always. They got me in and out quickly and answered all my questions and even made suggestions to... help schedule my maintenance visits. We have had nothing but incredible service and attention to detail each and every time we have been in the dealership since 2008. Thank you for all the hard work put in by the entire staff toward making each visit a pleasurable one.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jeffrey, thank you for this great review! Pablo is truly an exceptional employee and we appreciate him for giving you a great experience! We are drive...n to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Best, Mark Erickson merickson@vscc.com

  • 5.0 out of 5
    November 20, 2014

    Wesley Graves was great to work with. We found him honest, knowledgeable, and understanding. No high pressure just facts and a genuine interest in getting... it right.He gave us the space and time to come to our decision. We truly felt that he wanted to do what was best for us and not sell us something we would not be happy with. We have bought many cars over the years but this was the most enjoyable car experience we have had. Everyone worked as a team to get us into the car we selected. It was impressive to see the support Wesley received from Charlie White, Rocio Navarro and Felipe Hernandez. Everyone we met was courteous and a pleasure to deal with.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Congratulations on your new purchase, Jane! Thank you for taking the time to write about your experience. It is magnificent to know that Wesley, Charl...ie, Rocio, Felipe and our staff were able to provide you with the pressure-free and knowledgeable service that Val Strough Cypress Coast Honda is known for. I'm happy to hear that you left our dealership feeling confident about your purchase. Don't hesitate to call or stop in if you should have any additional questions or concerns. Best, Mark Erickson merickson@vscc.com

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