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Not a good experience from the start. Not responsive, pushy and unprofessional all around. Leased a car and was pushed into a wear and tear agreement.
Hi draider, Thank you for your feedback. We're sorry to hear about your experience with us. If there is anything we can do, please feel free to reach... out. Thanks, Boch Honda
I went to Boch Honda to purchase a car in August 2020. The saleswoman, Inna was fine. She was patient the first time I visited and because of that I came... back and requested her. The day of the sale, she brought in this finance guy: Marc Shloss to answer some questions I had. He was loud and condescending as soon as he opened his mouth. He talked to me like I was a nobody who he suspected was going to waste his time. He didn’t even care to fake being nice. I had put on a friend who is a mechanic through the phone to ask Marc some important questions and Marc was so impatient answering him that it made me uncomfortable to a point of feeling sick. Once he’d answer a few questions, he left without much of an excuse me, red like a tomato (probably of rage). I was interested in buying the car so I asked Inna to refer me to someone else from the finance department because I could not deal with this level of rudeness anymore. From what I gathered, everyone had a complaint about this guy. Inna brought in Samir, a nice man who was more than patient and understanding. He smoothed the air and I ended up buying the car. Although Inna and Samir were great, I have to say that the customer service they provided still needs to improve when it comes to returning calls or answering messages. One week after buying my car, I’m still waiting for Boch to give me the second key to my car. It will also be good practice to at least give customers a follow up call after a week of purchasing a car to see if they have any questions. Boch has the resources to do better so do better.
Hi Tania, Thank you for your review. We're sorry that you did not have a great experience with us. If there is anything you wish to discuss, please f...eel free to reach out. Thanks, Adele Varella, Customer Relations Manager email@example.com
I bought a used 2016 CRV at Boch Honda. I was debating between the CRV or the RAV4 and Kelvin gave me all the pros and cons between both vehicles and why... I should buy the CRV. I hate the whole car experience process and he made me feel comfortable and not like I was being screwed over.
I am so disappointed in this dealership. They tried to sneak in additional payments not once but THREE times. We had to walk away because we felt used... and taken advantage of. READ all your paperwork 2xs before signing anything from anyone here. Shady!!!
My sales asdvisor Donique Mullgrave was excellent. She was responsive to all my questions and extremely helpful. I also dealt with Cory, a service manager,... who was fabulous as well. Overall, I would highly recommend these specific people and the dealership.
TERRIBLE FINANCE TEAM. Took advantage of a first-time buyer and lied about the warranty I added on. Did not care about me as a customer and did not follow... through on their word. Do not trust this dealership, especially as a first time buyer.
Just had my new car delivered to my house. Amine was extremely helpful and knowledgeable about my car and got me a great price with my trade in. Happy... to highly recommend him!!!
Amine is a great person and is attentive to your needs. He is experienced and has a wealth of knowledge about the vehicles. I have purchased a couple vehicles... from Amine and he made the process smooth. Thank you Amine and Boch Honda in Norwood, MA.
Great price, great trade in value. Truck was ready for test drive when I arrived. Complete review of truck features priot to and during test drive.
Amine was excellent with the purchase of our New Honda Pilot! He made it quick, smooth and easy. His knowledge of the car was comprehensive!