Reviews
A bunch of scam artist put a bunch of warranties into
A bunch of scam artist put a bunch of warranties into your deal and steal your money
A bunch of scam artist put a bunch of warranties into
A bunch of scam artist put a bunch of warranties into your deal and steal your money
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We take accusations like this very seriously. Our goal is always to provide transparent and fair service to every customer. If you have concerns about your deal, we encourage you to reach out to us directly at 877-657-6352 so we can review the details and address any misunderstandings.
I already went in and spoke with the sales person and the finance manager and both sent me away. You guys said the deal is done and you cant do nothing about it. I was approved to a vehicle I really wanted and they lied to me that I didn’t get approved to put me into a vehicle that I hated. They are a bunch of scam artist they do all that just to fatten their pockets and keep the promotion money.
I already went in and spoke with the sales person and the finance manager and both sent me away. You guys said the deal is done and you cant do nothing about it. I was approved to a vehicle I really wanted and they lied to me that I didn’t get approved to put me into a vehicle that I hated. They are a bunch of scam artist they do all that just to fatten their pockets and keep the promotion money.
I recently visited Nucar Honda of Norwood, and while my
I recently visited Nucar Honda of Norwood, and while my experience started off positively thanks to a fantastic salesman, it quickly took a turn for the worse due to the unprofessional behavior of the closing manager. The salesman was knowledgeable, friendly, and genuinely seemed to care about helping me find the right vehicle. However, when it came time to discuss pricing with the closing manager, the experience soured. The manager's attitude was dismissive, and he made it clear that the dealership had no intention of negotiating on the price, throwing out comments like, "This is the price we paid, and we ain't budgeting." This approach is not only frustrating but also feels somewhat disrespectful to potential customers. I understand that dealerships are in the business of making a profit, but there's a way to conduct business that respects the customer experience. According to their own website, Nucar Honda of Norwood claims to strive for special interactions with customers and to treat them how they wish to be treated. Unfortunately, the interaction I had with the closing manager was anything but special, and it left a lasting negative impression on me. In summary, while the sales team may have potential, the closing manager's lack of professionalism is a significant issue that the dealership needs to address. I expected a more respectful and customer-oriented approach, especially based on the values they promote on their website.
I recently visited Nucar Honda of Norwood, and while my
I recently visited Nucar Honda of Norwood, and while my experience started off positively thanks to a fantastic salesman, it quickly took a turn for the worse due to the unprofessional behavior of the closing manager. The salesman was knowledgeable, friendly, and genuinely seemed to care about helping me find the right vehicle. However, when it came time to discuss pricing with the closing manager, the experience soured. The manager's attitude was dismissive, and he made it clear that the dealership had no intention of negotiating on the price, throwing out comments like, "This is the price we paid, and we ain't budgeting." This approach is not only frustrating but also feels somewhat disrespectful to potential customers. I understand that dealerships are in the business of making a profit, but there's a way to conduct business that respects the customer experience. According to their own website, Nucar Honda of Norwood claims to strive for special interactions with customers and to treat them how they wish to be treated. Unfortunately, the interaction I had with the closing manager was anything but special, and it left a lasting negative impression on me. In summary, while the sales team may have potential, the closing manager's lack of professionalism is a significant issue that the dealership needs to address. I expected a more respectful and customer-oriented approach, especially based on the values they promote on their website.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your review, but we need to clarify a few details. We were upfront with you throughout the process, showing you exactly what we paid for the vehicle, a price that already put us at a loss. Despite this transparency, you insisted on a price even lower than our cost, which simply wasn’t possible. It's also worth mentioning that you informed our sales person of your intention to write a negative review if we didn't agree to your terms. We always strive to treat our customers fairly and with respect, but we also need to be honest about the limitations of what we can offer. If you'd like to have a constructive discussion about this, please feel free to reach out. Thank you.
Thank you for your response, but I must express my disappointment with the inaccuracies in your statement. It is quite unprofessional to address concerns this way. To clarify, my comment to the salesperson was about filing a complaint regarding the manager’s behavior and composure, not about negotiating a price. Additionally, you mentioned that there were three appointments for the same vehicle I was interested in. However, how can that be the case when the car was being personally used by the manager? The mileage does not match what was listed online, and the interior condition was unacceptable. These discrepancies raise serious questions about transparency. If you genuinely wish to discuss this further, I encourage you to reach out directly, as you have my contact information. Thank you.
An absolutely disgusting experience.
An absolutely disgusting experience. The sales person was arrogant and rude. He was accompanying us in the car during test ride and was shouting orders were we should turn around. We purchased before cars from Boch and never dealt with such level of insolence.
An absolutely disgusting experience.
An absolutely disgusting experience. The sales person was arrogant and rude. He was accompanying us in the car during test ride and was shouting orders were we should turn around. We purchased before cars from Boch and never dealt with such level of insolence.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We are truly sorry to hear about your negative experience. This is not the level of service we aim to provide. Your feedback is important, and we will address these concerns with our team to ensure better service in the future. If you’d like to discuss this further, please reach out to us directly at 877-657-6352. Thank you.
I doubt your management could fix it. How could a reasonable person expect a buyer to spend 40K after a 5 minute supervised ride, imposed by your management on grounds that the customer might steal the car?
Good experience all together.
Good experience all together. Nice people and fast transaction. We got the car the same day.
Good experience all together.
Good experience all together. Nice people and fast transaction. We got the car the same day.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review! We're glad to hear you had a good experience with us. It's wonderful that you found our team nice and appreciated the fast transaction. Enjoy your new car!
I would give this dealership a 0 if I could.
I would give this dealership a 0 if I could. Sales person would not allow us to test drive the car without him, and then could only go down the road a little ways - not enough to really get a feel for the car. Typical used car sales tactics where they have to talk to their manager multiple times, and they strong hold you into financing a vehicle over the weekend when banks are closed (you need a cashier's check if you are going to pay in full) or the price will go up. Multiple associates sitting around on their phones, yet I waited an hour to see the finance guy. Was told the car would be ready that week, but 2 days later was told I would have to wait until the following week. Sales person sent a rude text message, so I refused to deal with him again. There's nothing about this place that is honest. Save yourself the trouble and go elsewhere. Everyone deserves honesty.
I would give this dealership a 0 if I could.
I would give this dealership a 0 if I could. Sales person would not allow us to test drive the car without him, and then could only go down the road a little ways - not enough to really get a feel for the car. Typical used car sales tactics where they have to talk to their manager multiple times, and they strong hold you into financing a vehicle over the weekend when banks are closed (you need a cashier's check if you are going to pay in full) or the price will go up. Multiple associates sitting around on their phones, yet I waited an hour to see the finance guy. Was told the car would be ready that week, but 2 days later was told I would have to wait until the following week. Sales person sent a rude text message, so I refused to deal with him again. There's nothing about this place that is honest. Save yourself the trouble and go elsewhere. Everyone deserves honesty.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We understand your frustration, but it's important to clarify that our company policy mandates that all test drives must be accompanied by a sales consultant due to insurance reasons. While we regret any inconvenience this may have caused, our priority is to ensure the safety and security of our customers and our vehicles. We appreciate your understanding of this policy and assure you that we continuously strive to provide the best service possible within these parameters. If you have any further concerns or questions, please don't hesitate to reach out to us at 877-657-6352. Thank you.
Zhiwei was wonderful to work with, he went above and
Zhiwei was wonderful to work with, he went above and beyond after I went to several other dealerships. The experience of buying a car can be daunting but it felt like he truly cared.
Zhiwei was wonderful to work with, he went above and
Zhiwei was wonderful to work with, he went above and beyond after I went to several other dealerships. The experience of buying a car can be daunting but it felt like he truly cared.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Kerri! Thank you for your kind words! We're thrilled to hear that Zhiwei provided you with exceptional service and made your car-buying experience positive. We appreciate your feedback and are glad he went above and beyond to assist you. If you need anything else, don't hesitate to reach out. Safe travels!
I strongly believe that Nucar Honda of Norwood is
I strongly believe that Nucar Honda of Norwood is involved in fraudulent activities by charging customers for unnecessary repairs and deliberately missing real problems. The problem was a misfiring cylinder and the dealership charged me for fixing a loose wire, which didn't fix the issue.
I strongly believe that Nucar Honda of Norwood is
I strongly believe that Nucar Honda of Norwood is involved in fraudulent activities by charging customers for unnecessary repairs and deliberately missing real problems. The problem was a misfiring cylinder and the dealership charged me for fixing a loose wire, which didn't fix the issue.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience, and we take your concerns very seriously. We prioritize transparency and customer satisfaction. We assure you that we adhere to strict ethical standards and would never engage in fraudulent activities. Our technicians work diligently to diagnose and address all issues accurately. If there was any misunderstanding or dissatisfaction with the service provided, please reach out to us directly at 877- 657-6352 so we can address your concerns promptly and ensure your complete satisfaction. Thank you for bringing this to our attention.
Impossible to get deposit refunded.
Impossible to get deposit refunded. I was told I can get a refund if I change my mind after saying I was not sure. Salesperson (Sean) assured me that I can get a refund if I changed my mind but that I would not need to. I signed the purchase agreement. Changed my mind 24 hours later and was told I needed to pay $900 in fees incurred because I cancelled. I contacted the AG office to clarify and was told that should not be the case. I called back and was told that they were mistaken and can get a full refund. I drove there immediately to get refund. Then was told the manager on duty is not the person who signed off so I can't get refund. Sean told me ""I already knew you were going to change your mind when you asked that question." I would need to come back and there's nothing they can do about it. I left and told them I would submit a complaint to my credit card company. I forgot to ask for some names and came back to ask for everyone's name and they accused me of recording them. When they finally relented and call the "manager," he said just to issue the refund and he will deal with it tomorrow. Then they demanded the physical credit card - the same card they took a picture of yesterday. I had a picture of the credit card and I told them they have it from yesterday and they said NO I need the physical card, making me ask my husband who was working to drive down. Guess what they did when he came down with the credit card? He looked at it and typed in the credit card information so his manager can issue the refund tomorrow. I will submitting complains to the AG office, BBB about my experience. Hoping for another recession to make these car company feel the pain again - they're fat and want to make the experience as bad as possible to screw people over. Thank you, Sean, Nucar, and disappearing manager.
Impossible to get deposit refunded.
Impossible to get deposit refunded. I was told I can get a refund if I change my mind after saying I was not sure. Salesperson (Sean) assured me that I can get a refund if I changed my mind but that I would not need to. I signed the purchase agreement. Changed my mind 24 hours later and was told I needed to pay $900 in fees incurred because I cancelled. I contacted the AG office to clarify and was told that should not be the case. I called back and was told that they were mistaken and can get a full refund. I drove there immediately to get refund. Then was told the manager on duty is not the person who signed off so I can't get refund. Sean told me ""I already knew you were going to change your mind when you asked that question." I would need to come back and there's nothing they can do about it. I left and told them I would submit a complaint to my credit card company. I forgot to ask for some names and came back to ask for everyone's name and they accused me of recording them. When they finally relented and call the "manager," he said just to issue the refund and he will deal with it tomorrow. Then they demanded the physical credit card - the same card they took a picture of yesterday. I had a picture of the credit card and I told them they have it from yesterday and they said NO I need the physical card, making me ask my husband who was working to drive down. Guess what they did when he came down with the credit card? He looked at it and typed in the credit card information so his manager can issue the refund tomorrow. I will submitting complains to the AG office, BBB about my experience. Hoping for another recession to make these car company feel the pain again - they're fat and want to make the experience as bad as possible to screw people over. Thank you, Sean, Nucar, and disappearing manager.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We've been in direct contact with you, and we've successfully processed the refund, with the funds now returned to your account. We apologize for any inconvenience or delay you experienced during this process. We deeply regret the frustrating experience you encountered with our dealership. Customer satisfaction is paramount to us, and we're committed to transparency and clarity in all interactions. Rest assured, we're taking immediate steps internally to address the issues you've raised. We'll reinforce our training and communication protocols to prevent similar incidents in the future. Your feedback is invaluable, and we take your concerns seriously. Please know that your experience doesn't meet the high standards we set for ourselves, and we're dedicated to resolving this matter to your satisfaction. Should you have any further questions or concerns, please don't hesitate to reach out to us directly at 877-657-6352. Thank you for bringing this to our attention.
Excellent car buying experience at Nucar Honda of
Excellent car buying experience at Nucar Honda of Norwood. I wish all of my car buying experiences in the past with other dealerships had been this smooth. Ameir was a pleasure to work with. I will definitely return to this dealership in the future if I'm in the market for a car.
Excellent car buying experience at Nucar Honda of
Excellent car buying experience at Nucar Honda of Norwood. I wish all of my car buying experiences in the past with other dealerships had been this smooth. Ameir was a pleasure to work with. I will definitely return to this dealership in the future if I'm in the market for a car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for sharing your positive experience with us! Providing a smooth and pleasant experience is our priority, and we're glad we could exceed your expectations. We'll be sure to pass along your kind words to Ameir. We look forward to welcoming you back to our dealership in the future!
I like the dealership, but would have liked more of a
I like the dealership, but would have liked more of a selection to choose from. Because of the shortage on vehicles, I had no choice but to settle. I purchased the Honda CRV EXL Black with gray interior. I would have preferred black interior. Other than that, I like the car. Thank you, Crystal Amoroso
I like the dealership, but would have liked more of a
I like the dealership, but would have liked more of a selection to choose from. Because of the shortage on vehicles, I had no choice but to settle. I purchased the Honda CRV EXL Black with gray interior. I would have preferred black interior. Other than that, I like the car. Thank you, Crystal Amoroso
- Customer service —
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- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your feedback!