Reviews
We’re glad we chose Community Honda Baytown!
We’re glad we chose Community Honda Baytown! We visited two other Honda dealerships in the Houston area and I can honestly say that Community Honda was the most helpful in getting us into a new car. Our sales associate Milton went above and beyond! Highly recommend!
We’re glad we chose Community Honda Baytown!
We’re glad we chose Community Honda Baytown! We visited two other Honda dealerships in the Houston area and I can honestly say that Community Honda was the most helpful in getting us into a new car. Our sales associate Milton went above and beyond! Highly recommend!
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Carl castillo is good seller.
Carl castillo is good seller. Highly recommended friendly service. Very experienced. We bought our car from him.
Carl castillo is good seller.
Carl castillo is good seller. Highly recommended friendly service. Very experienced. We bought our car from him.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Buyers beware Service advisor, Sabrina and James and the
Buyers beware Service advisor, Sabrina and James and the service manager very horrible customer service they need to be trained wow this was my number one dealership to go and do my service. I don’t know what happened there if they change management or what went to do an oil change on my 2023 Honda CRV they Told me I couldn’t get my free oil change because I was over 24,000 miles when you purchase a vehicle they did not tell you that you have to be under the mileage so it could be free but I went there last time with 18,500 miles and they change it with no problem. I don’t recommend anyone to go to the dealership after what I experience. I have been working for a dealership for 25 years I never treat my customers the way he treated me today. I would not recommend any my family or friends to this dealership. I hope the lady on the TV commercial looks at this and handle this problem because they will lose business. I sent them over 300 customers and I will contact every one of them and tell them do not go there. . :(
Buyers beware Service advisor, Sabrina and James and the
Buyers beware Service advisor, Sabrina and James and the service manager very horrible customer service they need to be trained wow this was my number one dealership to go and do my service. I don’t know what happened there if they change management or what went to do an oil change on my 2023 Honda CRV they Told me I couldn’t get my free oil change because I was over 24,000 miles when you purchase a vehicle they did not tell you that you have to be under the mileage so it could be free but I went there last time with 18,500 miles and they change it with no problem. I don’t recommend anyone to go to the dealership after what I experience. I have been working for a dealership for 25 years I never treat my customers the way he treated me today. I would not recommend any my family or friends to this dealership. I hope the lady on the TV commercial looks at this and handle this problem because they will lose business. I sent them over 300 customers and I will contact every one of them and tell them do not go there. . :(
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're very sorry that your experience with us did not meet your expectations. Unfortunately, the Honda Service Pass expires after two years or 24,000 miles, and the vehicle in question was over 900 miles past the threshold. As mentioned above, we did indeed honor the Honda Service Pass at 18,500 miles because it was within the promise mileage. The terms and conditions should have been explained at the time of purchase, but we would have no knowledge of that since the vehicle was purchased at a different dealership. However, we do apologize for our fellow Honda dealership if this was not clearly explained at the time of purchase.
Good customer service 👍🏼 people here take care of you
Good customer service 👍🏼 people here take care of you on any thing u need sale mans treat you whit respect
Good customer service 👍🏼 people here take care of you
Good customer service 👍🏼 people here take care of you on any thing u need sale mans treat you whit respect
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michael Cooper was very helpful with helping me purshase
Michael Cooper was very helpful with helping me purshase my very first vehicle! Absolutely happy!
Michael Cooper was very helpful with helping me purshase
Michael Cooper was very helpful with helping me purshase my very first vehicle! Absolutely happy!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Buyer beware of this dealership's add-on practices and
Buyer beware of this dealership's add-on practices and used car pricing. While they say that they are honorable, they will attract you with a good price on the new sale and then low-ball any trade-in offers. Avoid this dealership if you want a fair deal, they are operating under the old "sleezy car dealership" model and frankly need you to not buy from them. Trust is important and I will never purchase or recommend these guys to friends and family.
Buyer beware of this dealership's add-on practices and
Buyer beware of this dealership's add-on practices and used car pricing. While they say that they are honorable, they will attract you with a good price on the new sale and then low-ball any trade-in offers. Avoid this dealership if you want a fair deal, they are operating under the old "sleezy car dealership" model and frankly need you to not buy from them. Trust is important and I will never purchase or recommend these guys to friends and family.
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Justin Garner got us the car were we looking for at the
Justin Garner got us the car were we looking for at the price we wanted! He was nice to deal with, and he made the experience easy.
Justin Garner got us the car were we looking for at the
Justin Garner got us the car were we looking for at the price we wanted! He was nice to deal with, and he made the experience easy.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We purchased a 2024 Honda Civic SI today.
We purchased a 2024 Honda Civic SI today. The sales consultant that helped us is Carl Castillo. Absolutely amazing experience purchasing from Community Honda at Baytown. Carl Castillo was extremely professional and helped us find the right vehicle. We ended up looking at 20+ cars before we found the right one. He was very patient and helpful with deciding the vehicle. I would highly recommend everyone to speak to Carl Castillo when looking for a vehicle. 10/10
We purchased a 2024 Honda Civic SI today.
We purchased a 2024 Honda Civic SI today. The sales consultant that helped us is Carl Castillo. Absolutely amazing experience purchasing from Community Honda at Baytown. Carl Castillo was extremely professional and helped us find the right vehicle. We ended up looking at 20+ cars before we found the right one. He was very patient and helpful with deciding the vehicle. I would highly recommend everyone to speak to Carl Castillo when looking for a vehicle. 10/10
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Salesman Milton was an AMAZING Salesman and made my
Salesman Milton was an AMAZING Salesman and made my experience effortless the entire way thru. He listened to what I was looking for and worked for the best deal. I will recommend him to friends and family looking to purchase a car.
Salesman Milton was an AMAZING Salesman and made my
Salesman Milton was an AMAZING Salesman and made my experience effortless the entire way thru. He listened to what I was looking for and worked for the best deal. I will recommend him to friends and family looking to purchase a car.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience.
Great experience. Very helpful and very low pressure experience. Looking forward to dealing with them in the future.
Great experience.
Great experience. Very helpful and very low pressure experience. Looking forward to dealing with them in the future.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase