Reviews
Fraudulent service practices.
Fraudulent service practices. Lester Glenn Honda of Sea Girt, NJ charged me for services that were not performed. I requested basic service: oil change with filter and a tire rotation. I marked my tires and oil filter to be able to verify service was completed. I was called by the service department and was told my vehicle was finished and ready for pick-up. I paid for the services and received a receipt of services completed. When I checked my vehicle to verify the services were completed, I was able to confirm that the oil filter was not changed and the tires were not rotated. I requested the service manager and showed him the requested and paid for service was not completed. I was able to prove to the service manager that the service was not completed and he agreed and apologized. This is fraudulent business practices.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Mr. Ziobro, we take customer feedback very seriously and shared your feedback directly with our management team. When you brought your concern to our management team during your visit, we sincerely apologized for the oversight. At that time, we immediately refunded you and offered to provide the service to you for free. We also offered to pick up your vehicle or give you a loaner vehicle in an attempt to make this up to you in any way possible. We assured you that the oversight would be addressed with all parties involved internally - which it was immediately and seriously. This is not something we take lightly within our organization and this matter was treated as such internally. However, please note, an honest mistake was made; this was in no way an attempt to mislead or a demonstration of fraudulent business practices as you alluded to in your review. After our manager discussed this matter with you, you agreed to come in and get a loaner vehicle and allow us to the do the service for free but you did not return to our dealership for your scheduled appointment. Our management team reached out to you again, as our team was genuinely interested in making this right by you, and received no response from you. We must say that we are surprised by the reviews you left after our initial discussions and attempted to reach out again after the reviews were left, to no avail. We will be the first to admit that though we strive for perfection 100% of the time, there are times where we fall short. Unfortunately, in this case, we agree that we fell short during your initial visit. However, if a mistake is made, we own up to it and do what we can to make it right, as we attempted to do here. We are hoping that you will afford us that opportunity to do so as we had originally discussed. Thank you for your feedback.