Beach Auto Brokers

Coming into Beach Auto brokers was the best thing we did for our family. the customer service and patience as well as courtesy from our representative was beyond exceptional. I will most definitely refer others to buy or shop at Beach auto Brokers. Thanks Troy!!

I’m not sure where to begin. I came down from the Washington DC area to see a few cars at Beach Auto Brokers that I had seen on their online inventory. When we arrived at the dealership one of the car dealers (Steven Griffen) greeted us and started to show us a few of the cars we were interested in. We ended up taking a Jeep down the street to get checked out by a third party mechanic to make sure that everything was sound with the vehicle. We were told this process would take about one to two hours so we decided to get some food while we waited and go over some of the vehicle information and so on. This is where some red flags started popping up. First of all 95% of the questions we asked the Steven he responded with “I’m really not sure, I’ve only been here for a couple weeks” or “ill have to check and get back to you”. But since he was new to the dealership and initially friendly we cut him some slack there. Then while we were at a restaurant, that the dealer had suggested, he did not order any food for himself but did order double vodka and orange juice! This was at 9:30 or 10 am, totally unprofessional! On the way back to the dealership he mentioned a few times on how good the drink was and how he should have had another. We arrived back at the mechanic where the jeep was and went over a few problems that were discovered. There was nothing very major with the car so we went back to the dealership to talk prices. After a little negotiation we agreed on a price and purchased the vehicle. I drove the car back up to the DC area without any issues and proceeded to use it as my daily driver. Two weeks later I got a dash indicator that read “Transmission Over Temp”. Not wanting to do any damage to the car I took it to a trusted mechanic the next day, the next day he had it taken to a special transmission shop. They had the car for 5 days before they could verify the issue, which was a faulty power shift module that needs to be replaced for my car to be safely driven. I was quoted $1,725 parts and labor to do this. Upon learning this information I reached out to the dealership to see if they could help seeing as how my 30 day warranty was still in effect (I only drove the car two weeks then in the shop for another). Steven was very encouraging at first telling us he’s going to see what he can do and how much he stands behind his product. The first day we received no call back so we decided to call them the day after to see if we could proceed with the repair and we were told they were working on it and would get back to us. We didn’t receive a call back that day either. The next day we called again to see where we stood and we were told they were still looking at it and they would get back to us before the end of the day. Again we received no call back and would have called them the next day but they were conveniently closed. So on Monday, 5 days later, we got a hold of the dealership and were informed that they could do nothing for us. The warranty only covered lubricated parts and since this was an electronic control they could do nothing for us. So now were paying $1,725 for a single repair after driving the car for only 2 weeks. On top of that all it has now been over 30 days since I bought the car and my temporary tags have expired. They have not sent my permanent plates like they said they would immediately do, which has caused my parking pass for my apartment to expire so now I will not be staying in my apartment until I receive my permanent plates to avoid accumulating parking tickets. This whole ordeal has been extremely frustrating and the dealership instead of offering help has tried to avoid telling us they can offer nothing and delayed the entire repair process. It seems they only stand behind their product until it leaves their lot. I would not go back or refer this dealership to anyone at all. Buyers beware.

Troy is professional, courteous and funny. He worked hard to not just get me a loan I could afford, but one that fit better in my budget! Thanks brother!!!

My experience today was very exciting. the salesman was wonderful, thanks, I was happy with my whole experience for today. I was welcomed soon as I got out of my car with Dave, took the test drive and I liked the vehicle and they got me a good deal and I drove off the lot as a HAPPY CUSTOMER!

Great! Kind! Friendly! (Visit Salesman Troy at Beach Auto Brokers)

I googled used car dealers in my area. Beach Auto brokers had great reviews. I went in just to start looking with no intention of buying anything. Robert listened to what I wanted and bought me right to a car that fit my needs. Robert worked with me to help me stay within my budget with no pressure or upsells. I will refer my friends and family to Robert @ Beach Auto Brokers without a doubt!

Salesperson did not pressure us or make us feel awkward. We looked at several vehicles and he was patient with us and all of our questions. (Salesman Troy)

Very informative, accommodating, nice, helpful and enjoyable. I had a great experience here Steven was extremely, helpful and great to work with. Was able to take the vehicle to a mechanic of my choice. The test drive(s) were long and made me feel comfortable with the vehicle. I drew out the process all day and Steven with the employees of Beach Auto never skipped a beat!

It was nice, he helped me out with everything very well. He needs a raise! - salesman Troy

Troy did an awesome job. He treated us with up most respect. Great customer service & we walked out of Beach Auto brokers with exactly what we wanted. They fulfilled our needs.