Tru Auto Mall

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
15 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    October 15, 2019

    32 days after purchase , haven’t paid trade off . Won’t call back After leaving 4 messages. Have to get DMV involved . I now have to make another car payment... and am very worried if they will ever pay it off. I will be visiting the attorney general after DMV take their dealer plates away for stealing my money. Makes me wonder about financial solvency. Avoid avoid avoid!!!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    January 26, 2019

    I had a great experience with Tru AutoMall. I went to view a car recently; when I arrived the vehicle was inside, clean, and waiting for me to test drive.... After driving the vehicle, there was ZERO pressure to purchase. I wasn't treated like another sale, I was treated with respect and given full disclosure of how the automotive sales business works. Needless to say, but I will...I bought the vehicle the very next day. It wasn't because they sold me the car, they made me feel comfortable enough to spend my money. Honesty, respect, and building sincere rapport goes a long way. Also, I got a fantastic vehicle at an even better price. Thank you Fi, and Sal!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    December 26, 2018

    Ended up buying a nice used car from Gino, he's a really great guy. They were very patient and helpful with explaining everything. Sal helped me with financing... and they had someone drive up to Mass RMV to register the car for me! before buying i noticed 3 issues (including a bad battery) so they made sure those issues were resolved before i picked up the car. A week after the purchase i noticed one of the tires had a large tear in the bead, and the others didn't look great either. I brought it in and they acknowledged the issue and put 4 new tires on for me! These guys stand by their vehicles for 60 days. Definitely gave me peace of mind.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    June 5, 2018

    A friend of mines told me about this dealership because her son brought his Audi from them. I decided to go and check them out after work. Believe it... or not they actually have some very nice high end vehicles. I did not think that I was going to buy a car that day! But from the big Hello from the staff there and the low pressure buying experience. I walked out with a 2015 BMW 535I, I love my car!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    May 31, 2018

    Tru Auto Mall is the definition of a Top Notch dealership! Not only were the car selection amazing with a wide variety they also provided excellent customer... service. Denis went above and beyond to make sure I purchased the right used car for me and my family. He gave me suggestions and his advice, but was not pushy what-so-ever. He also accommodated every need I had. Once i fell in love with my 2015 Acura TLX Tech the process was absolutely painless. Like it was true good to be true lol so quick and professional. Great financing options! I would recommend Tru Auto Mall to anyone who is looking for a new or used vehicle. Can't wait to my next upgrade because i'll definitely purchase with Tru Auto Mall again. (Trust I was shopping around, test drove numerous cars but nothing compared)

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    May 26, 2018

    Customer service exceptional , Denis thank you for everything you have done! We where looking for our 2013 Mercedes S550 for 5 months until we came across... tru auto. and let me tell you they made it an easy process im very happy to have done business with these guys.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    April 24, 2018

    Missing 4 tire valves pressure. I want them to put it and also program them otherwise and not going to be happy and problably have to take it to the consumer... department. Let's see what they said on Friday.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    February 12, 2018

    I was looking for the wright place for months. These guys are awesome!! I arrived there and from the start the place was very clean and organized. I was... greeted with smiles from the the staff there. My sales person Hector was a gentleman at hand , He actually pulled out a chair and ask me to please have a seat then he offered me a beverage. He carefully listened to me and showed me my car of my dreams. I finally went to do some paperwork . I was truly amazed how the signing went, absolutely smooth . No Nightmares like my previous purchases.. Arbi and Sal was beyond helpful in explaining everything in detail from the financing part . After all was said and done I was a proud owner of a 2015 Mercedes E350. Thank you guys for all your help. Truly amazing experience!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    March 22, 2017

    Just bought a new car and I am loving it. I was in and out with my dream car such nice people here they really do take care of their customers 5 STAR ... dealer ¿¿

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    March 15, 2017

    GREAT PLACE TO BUY A USED CAR THANK YOU AMMAR CANT WAIT TO PICK UP MY BMW

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
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