CardinaleWay Mazda Mesa

I have purchased at least 10 cars at CardinaleWay over the past 20 years. Always treated with respect and honor; cars cost money and that means a fair price, respectful of who I am and my own long term relationships. Matt in sales is the best. Nick, Erick, Jesus…all awesome service writers. Cashiers are awesome, the mechanics….oh the whole staff is just great!

Always had the best experience with Cardinale very professional. Service is top notch and efficient.

I honestly couldn't have asked for a better experience purchasing my car! From the very beginning, my sales consultant was incredibly knowledgeable, patient, attentive, and genuinely wonderful to work with. I visited the dealership three separate times before making my purchase, and each time, he took the time to walk me through everything, answer my many questions, and help me figure out exactly what worked best for me. What I especially appreciated was how collaborative the entire experience felt. We worked through everything together, from understanding the vehicle's features to getting all the little details just right. I never once felt rushed or pressured into making a decision. And when it came time to actually take my car home, he went above and beyond! He stayed late into the evening helping me get everything set up, from adjusting the steering wheel and seating position to walking me through the technology and making sure I felt comfortable with my new car. Even after a long day, he was still just as patient, enthusiastic, and attentive as ever. What impressed me even more was that his customer service didn't end once the sale was complete. When I reached out over the weekend with a few questions about my garage setup and caring for the interior, he was quick to respond and even coordinated with the service and detailing teams to help me get the answers I needed. It's one thing to be knowledgeable about the cars you're selling, but it's another to genuinely care about the person buying one. And that's what really stood out to me throughout this entire experience. I'm so appreciative of the time, effort, and care he put into making this such a positive and memorable experience. I would absolutely recommend working with him to anyone looking to purchase a vehicle. Truly a 10/10 experience!

Awesome purchase experience! Montrel is a super star and made everything easy. Very happy with our new CX5.

AMAZING PEOPLE THE WORK HERE AND THE SALES AND SERVICE DEPARTMENT DO A GREAT JOB! 100% RECOMMEND

Amazing place to come to buy a car or service it! The people here are truly amazing and very helpful. 100% recommend!

Super amazing people that work here 100% recommend this place to anyone who wants to buy a car or service it.

Great experience! Everyone was super friendly, helpful and easy to work with. The whole process was smooth and I never felt pressured. Definitely recommend!

I am writing to formally escalate a severe case of predatory sales practices, electronic contract padding, and unhinged verbal abuse experienced by my wife and me at CardinaleWay Mazda in Mesa, Arizona. Our family has been loyal Mazda drivers for over 13 years, having purchased multiple vehicles from this exact location and frequently referring friends. That long-standing trust was weaponized against my wife in a calculated effort to force her into an unauthorized vehicle purchase. 1. Explicit Misrepresentation and the "Blind Tablet" Trap On the day of the incident, my wife was exploring hybrid models. After test-driving, she was looking over pricing options when she received emergency news regarding a high-balance medical bill. She immediately halted the transaction and explicitly told the sales staff, "I cannot buy this car." Instead of pausing the transaction, two staff members collaborated to keep the deal alive through deliberate deception. They explicitly told my wife she could take the vehicle home for a three-day trial period to clear things up at home. Believing this was a courtesy waiver, she was escorted to an office. Rather than presenting a physical contract or a line-by-line financial breakdown, staff placed a small electronic signature pad in front of her. No contract text was visible, and no terms were explained. My wife signed the pad under the explicit representation that she was signing a liability waiver to take the car home for three days. The final paperwork was immediately folded, placed in an envelope without being shown to her, and handed over with the keys. 2. Electronic Contract Padding When we opened the envelope at home three days later, we discovered that the dealership had executed a final binding purchase agreement. Furthermore, they engaged in severe electronic contract padding. While my wife expected a total vehicle price of roughly $41,570 after taxes and fees for a Premium, the hidden paperwork listed the price at $55,517.40, forcing a final balance of $50,767.40 even after her trade-in credits. They jammed thousands of dollars of unauthorized, back-end products into a blind contract, violating standard consumer protection disclosure rules. 3. Hostile Retention and Stranding Senior Citizens in the Arizona Heat When we returned at the end of the three days to address the pricing discrepancies and discuss the vehicle trims, Head Salesman Dan aggressively blocked us, stating, "You bought the car. You only have 24 hours to cancel a deal." When my wife countered that she canceled on day one and was promised a three-day trial, Dan doubled down and condescendingly told us in the open showroom, "You are adults, and you know you signed to buy this car." He continuously talked over us and informed us that my wife's 13-year-old trade-in vehicle had already been sent to an auction block to prevent us from reversing the transaction. Dan then attempted to force us off the lot, saying, "Drive your new car home and we will see what we can do tomorrow." Recognizing this as a trap to push us past the three-day trial mark, we refused to drive the new vehicle away. Showing a complete lack of basic human decency, Dan let us walk out of the dealership on one of the hottest days of the year in Arizona. Leaving a 69-year-old and 72-year-old stranded to walk through extreme desert heat without our original trade-in or a ride home was an egregious, dangerous act of intimidation. We had to walk down the street to a nearby Jeep dealership just to escape the heat. The staff there kindly let us sit in their showroom, and after hearing what happened, they recommended we reach out to CardinaleWay’s General Manager, Donald Mortier, falsely believing him to be a fair, religious man. We were forced to arrange a Lyft ride just to get home safely. Upon arriving home, we called GM Mortier to request an emergency meeting. He was immediately impolite, talked over us just as Dan had, condescendingly.

My wife and I went to the Dealership after our car was totaled had a great experience with Lou and the sales team. Great inventory and experience, thank you Lou.