Audi of Downtown L.A.

I bought a Pre-Owned Audi from this dealership in July and thought it was great, they told me they’d take care of all the paperwork and I’d even get my... plates in the mail. This quickly changed a month later when Kit (the salesperson I purchased the car from) tried to get me to sign some backdated documentation from the DMV. After I said I didn’t feel comfortable signing a backdated document all I got was radio silence from them. Cut to 3 months later, I still haven’t received my plates in the mail and have called and emailed them countless times to no response. I actually got better service from the DMV when I called them, they told me the dealership never filed the paperwork to get me the new plates. I don’t know what shady dealings are going on here, or why on earth they’d try to get clients to sign backdated documents, but when you buy a luxury vehicle you’d expect luxury service, be warned this dealership does not offer that.

This is mediocre Audi dealership. Sales experience was OK (Roger Choueiri gets a "B"), their internet ad had an error (mentioned a navigation system while... in fact that particular car didn't have one), they didn't discount a penny for their mistake (said, the car is deeply discounted already, when in fact the price was just OK, not too high for the options and not too low either). I could've bought a similar or better car at another dealership, and I should've. Considering how many issues I had with the car, it should in fact have been priced 5 grand less, the cost of my time, frustration, nerves, countless rentals. The car was certified pre-owned and that's where all my troubles started. Right off the lot the car needed a replacement of the windshield, and there was also a rattling due to a loose panel. Thankfully, the dealership took care of these issues quickly and with no hesitation, thanks to Nicole Rabitzsch ("A" for trying hard to resolve all my concerns). But this was not the end. The car had a very distinct and very loud noise at certain speeds (50 and over 70 mph). The dealership tried to replace wheel bearings (which didn't help), and at the end they simply said: "This is normal road noise", which is code word for "we don't care, and there is nothing else we can do". Luis Soto, Business Manager of the dealership, took a road test with me (thank you for that) and also confirmed at the end: "This is normal road noise, your car is fine". I did not believe the noise was normal and was concerned for my safety, I did not want to have a major accident while driving on the highway at high speeds. I took the car to a different dealership, which confirmed that the gearbox is damaged and the car is not safe to drive. The negligence of this dealership is beyond my understanding. They might be OK to change your oil, but I would not trust this dealership to perform any more serious service than that. They caused me a lot of frustration and several hours of wasted time (driving back and forth to them, trying to convince them to listen to me). Very negative experience. One of my friends said, "this dealership is a disgrace to Audi brand", and I agree with him. Final grade: "D".

I want to start off by saying this is the very best customer service I have ever experienced. It started off by emailing Kit Chieng, kchieng@dtlamotors.com... late in the evening about a certified used car online. He responded quickly and quite a few times to answer all of my questions (even gave me the internet price via email). I emailed the following morning to let him know I was going to be there in about an hour. He told me was out that day but that Zorik Garibyan could help me. My husband and I pulled up about 9:45am. I checked my email and saw that Kit asked if I could wait until about 10 as Zorik had an appointment. No problem, i thought, we can look around. When someone asked if I needed anything, I let them know I had an appointment with Zorik at 10 and they said "Oh let me get Taylor, he is going help you". I was surprised that the person I just happened to talk to in the parking lot knew I was coming. Taylor Ngo introduced himself, confirmed the car I was looking into and had someone look at my car for the trade in value while we took a test drive. Taylor was amazing during the test drive, explaining all the extras in the car and allowing me to take all the time I needed for the drive. I knew I wanted it (2016 Q3 with 10k miles!). He took us to met Zorik but not before throwing my husbands trash away and getting us water. Zorik was so friendly that he made the numbers all seem so easy and painless! After the necessary time with Zorik we were taken to the lobby to enjoy the water/coffee/snacks while we waited for the finance guy. Taylor came to check on us and see if we needed anything and assured us the car was being cleaned and he would assist us with the removal of the items from our car to the new car. We met with Ricardo "Ricky" Orozco and signed all the paperwork. He was very nice and we enjoyed hearing about his work with Audi. Taylor collected us and took us to our new car to show us some more items. It was sprinkling and I had to have my drivers side door opened while he showed me one or two things. He said I'll be right back and went to get a towel to dry off my door. WOW! He climbed in the back and continued to show us everything. Answered all our questions, gave us a beautiful box that held our key and another beautiful box with Audi leather key chains. All in all, I felt like the most important person that ever walked in those doors by every single employee I encountered, even the sweet girl at the desk. My husband bought his GTI at the DTLA VW and he had amazing service there as well. We will make sure that DTLA VW and Audi is the only place we shop or recommend!

We just bought an Audi Q3 from Audi downtown LA. Our salesman Taylor Ngo and his supervisor Kit Chieng were very knowledgeable, patient and helpful. This... was by far the most pleasant experience we have had a car dealership. I would definitely go back and recommend Audi Downtown LA!

I'm from Vegas but the Audi prices here are outrageous. I found Audi of Downtown LA online. Great prices and customer service. Kit Chieng ( kchieng@dtlamotors.com... ) was very helpful.

Freddy really keeps you in the loop without you having to do the leg work to find out the status of your vehicle.

I have been buying and having serviced my Audis at Audi Downtown LA for the last 25 years. Valentine Rautescu has been my Service Representative all this... time and has given me superior repair service. I trust his judgement and feel that he is always looking out for my best interest and has represented Downtown Audi in the most professional way. In a world of anonoymous computer buying where the dealer is just a number, Audi of Downtown LA stands out with superior professional service provided by their technical team and Service Representatives like Valentine Rautescu.

Always a pleasure to visit Downtown Audi. Preston is great and easy to talk to... My kids like him too. Keep up the good work Preston!!!!

It was an absolute pleasure working with Mesfin Haile of Audi of Downtown L.A.. The process was hassle free and Mesfin was very easy to work with. I especially... appreciated the very straight forward approach and negotiation via email. When I arrived the car was ready and it was minutes before I drove away with my Prius. I would highly recommend anyone to reach out to Mr. Haile for a pleasant shopping experience.

After months of researching luxury mid-sized SUV's, I'd finally settled on the Q7. Once I figured out the packages and options I wanted, I reached out... to four Audi dealers in SoCal online. Zorik Garibyan (zgaribyan@dtlamotors.com is his direct email for anyone interested in getting an Audi) was the first to respond, and he gave me his best quote right out of the gate. Nobody could touch it, or even come close. I asked him to run several different scenarios for me (all via text) and he did. He was gracious, patient and prompt. An hour later, we drove down and met him in person; the car had been washed and was waiting for us out front. Susana Zhang, who is an absolute doll, gave us a thorough orientation of the entire car (she knew that car inside and out), and Ricky Orozco was the finance manager who handled all of the paperwork. He was so personable, efficient and bada bing, we were done in 45 minutes! Zorik delivered exactly what he'd promised and quoted me - the only surprise was how wonderful the whole team was to work with. They've already followed up, asking me if I have any questions or need anything at all. This place is a class act and I took notes on how they roll out the red carpet to implement in my own business!