Audi of Downtown L.A.

Fredi in the service department was very helpful, thorough, and professional. I arrived at my scheduled appointment time and the service staff brought... my car in right away. Fredi called me to give a status update of the service and my car was ready earlier than planned.

Preston was amazing! This was the BEST experience for me, when buying a car. He made it the transaction smooth and hassle free! He was efficient, professional... and took his time making sure I was familiar with all the bells and whistles on my car ;) He was absolutely AWESOME!

I want to start off by saying this is the very best customer service I have ever experienced. It started off by emailing Kit Chieng, kchieng@dtlamotors.com... late in the evening about a certified used car online. He responded quickly and quite a few times to answer all of my questions (even gave me the internet price via email). I emailed the following morning to let him know I was going to be there in about an hour. He told me was out that day but that Zorik Garibyan could help me. My husband and I pulled up about 9:45am. I checked my email and saw that Kit asked if I could wait until about 10 as Zorik had an appointment. No problem, i thought, we can look around. When someone asked if I needed anything, I let them know I had an appointment with Zorik at 10 and they said "Oh let me get Taylor, he is going help you". I was surprised that the person I just happened to talk to in the parking lot knew I was coming. Taylor Ngo introduced himself, confirmed the car I was looking into and had someone look at my car for the trade in value while we took a test drive. Taylor was amazing during the test drive, explaining all the extras in the car and allowing me to take all the time I needed for the drive. I knew I wanted it (2016 Q3 with 10k miles!). He took us to met Zorik but not before throwing my husbands trash away and getting us water. Zorik was so friendly that he made the numbers all seem so easy and painless! After the necessary time with Zorik we were taken to the lobby to enjoy the water/coffee/snacks while we waited for the finance guy. Taylor came to check on us and see if we needed anything and assured us the car was being cleaned and he would assist us with the removal of the items from our car to the new car. We met with Ricardo "Ricky" Orozco and signed all the paperwork. He was very nice and we enjoyed hearing about his work with Audi. Taylor collected us and took us to our new car to show us some more items. It was sprinkling and I had to have my drivers side door opened while he showed me one or two things. He said I'll be right back and went to get a towel to dry off my door. WOW! He climbed in the back and continued to show us everything. Answered all our questions, gave us a beautiful box that held our key and another beautiful box with Audi leather key chains. All in all, I felt like the most important person that ever walked in those doors by every single employee I encountered, even the sweet girl at the desk. My husband bought his GTI at the DTLA VW and he had amazing service there as well. We will make sure that DTLA VW and Audi is the only place we shop or recommend!

Communication and great customer service. Always going above and beyond to try and meet my needs. Thank you for all the quality time.

Eddie was awesome. He answered all my questions and clarified everything. He was very knowledgeable. Also, it was a plus and extremely helpful/beneficial... to be able to have had a courtesy vehicle.

I'm glad that the service advisor explained it simply and accurately. I was able to trust Audi Service for explaining the problem with video.

Solomon was amazing. Honest and up front. Thank you Solomon can’t wait to buy another car. Thanks again, and we’ll see you for the next one

Amir and Jack didn't waste my time. They were straight to the point and didn't drag me during the lease process. They both were humorous and very friendly.

Amir Khoury was incredibly helpful, responsive, accommodative and an overall joy to work with. A terrific employee and sales person. Very pleasant experience... that led to a sale. Thank you!

Sam was great!! The service was excellent, professional and friendly. The facility was very clean and because of COVID-19 the cleaning team was constantly... cleaning the surfaces.