Audi Downtown LA

Avoid this dealer. Their Online sales effort & general honesty is TERRIBLE. Avoid MERLY nikki (salesperson)--decieves alot. & they didnt honor their original OTD numbers when it actually came time to finalize.

I purchased a 2023 Audi Q3, and while I loved the sleek design and performance, my experience with the dealership and the company has been extremely frustrating. After making the purchase, the company refused to provide me with a sales contract for 28 days. Upon receipt the dealership had committed fraud adding items to the due bill, adding insurance, even providing different numbers to the DMV allowing them to pocket more. Despite numerous attempts to resolve these problems through direct communication, I was left with no choice but to sue the company, which was ruled in my favor on September 10, 2024. Even after taking legal action, Audi Downtown LA still refuses to pay or take responsibility for their negligence. What was supposed to be an enjoyable experience of owning a luxury vehicle has turned into an ongoing battle. I regret having to deal with this lack of accountability and poor customer service, and I would advise others to be cautious when dealing with this dealership, especially if you expect them to stand by their word and services. Avoid at all cost, go to Beverly Hills it’s night and day difference.

Beware of fraudulent, deceptive and unprofessional business practices - do not buy your vehicle here!!! The dealership sold me a repetitive service package for my used car (I purchased with Gabriel Clopton). After getting my car serviced at another dealership, I found out about the duplicative service packages in November 2023. I called up Audi DTLA to get a refund and still ~10 months later I have not received it. Audi Corporate confirmed they sent a refund to the dealership that was supposed to be passed along to me in January 2024 and the dealership is keeping the money. The dealership claimed to have sent me multiple checks in the mail that never came. Whenever I follow up to check on the status, the dealership is unresponsive and ignores my calls and emails. At first, I thought that the finance team (Sandra Calderon, JJ Josey / Jonathan Josey) was simply incompetent but after informing management (Perry Makwana) of my issue I now see that it is a top down issue and the dealership is fraudulently keeping the refund that is owed to me. Hope this is helpful as I have spent countless unpleasant hours dealing with this that I wouldn’t want anyone else to have to go through.

I have been going to DTLA Audi for almost 20 years. Best service, professional, friendly and consistent with their service.

A welcoming environment with a feeling of transparency and guidance. I wasn't expecting to buy a car then there, but they made it very easy.

Gabriel the salesman was professional and low key. Helped bridge the gap with Management and get a deal done.

I had a lot of questions. Emerson Molina sat with me for as long as I needed to help me understand the maintenance needed and put together a strategy to help manage costs.

Customer Service was the BEST. There was no judgement. Everyone that was coming in to the dealer was treated with equal respect and enthusiasm. I've been to so many other dealers (Audi, sadly) where I was "pre-judged" based on my appearance and not given any time, none. My E-Tron GT is amazing, and Audi DTLA won my business, while other missed out because of poor customer service.

Excellent customer service. I'm treated very well every time I visit. Waiting area is very comfortable. Daryl (service manager) is great. Kept me informed of everything while I waited.

My needs were taken care with attentiveness and promptly. Service rep made sure my wait was comfortable and enjoyable. I was given refreshments.