Honda of Gainesville

BEWARE: Dishonest and Exploitative – Honda of Gainesville Will Scam You My wife and I recently visited Honda of Gainesville to buy a car for our daughter—a moment that was supposed to be exciting and memorable for our family. Instead, this dealership turned it into an infuriating nightmare by scamming us out of nearly $6,000. While I was present, the salesperson quoted us a specific trade-in value and car price. Everything seemed fair, and we calculated the deal to fit comfortably within our budget. Confident in what we were told, I left to take our youngest son home, leaving my wife to finalize the paperwork with our daughter. That’s when Honda of Gainesville took advantage of the situation. They deliberately changed the numbers, raising the vehicle price by $2,000 and slashing the trade-in value by $4,000. They completely disregarded the deal we had agreed upon. My wife trusted them to honor their word, but instead, they manipulated her and my daughter during this special moment. To make matters worse, they didn’t provide printed paperwork for review—instead, they handed over a USB with the documents, likely hoping we wouldn’t realize the deception until it was too late. When we got home and reviewed the paperwork, we discovered their blatant fraud. It’s clear that Honda of Gainesville preys on women and exploits trust. What should have been a happy milestone for my wife and daughter became an infuriating experience due to the dishonesty and manipulation of this dealership. I strongly urge anyone—especially women and families—to avoid Honda of Gainesville at all costs. They are untrustworthy and will take advantage of you the first chance they get. Do not let them ruin your car-buying experience like they did ours.

Second time coming in to Honda Gainesville. The first time was for a Coolant Reservoir replacement which was standard, however 6 months later one of the clamps which they replaced came loose and the hose disconnected. Things happen, no worries, so I went back a few days ago and got it fixed. They tried charging me almost $200 for the coolant flush, while I am under warranty, and even though a part they replaced had failed. I immediately pushed back, because I grew up in a service center and actually know how warranty works. However, many people do not understand and would have paid the money for the service. This kind of scummy service is what is making me leave a 1 star review. Taking advantage of people who don't know any better is never acceptable, especially for an official Honda service center. To anyone going in, know your warranty and make sure to get multiple opinions to avoid being upcharged for something that should be free.

I am writing to formally lodge a serious complaint against Honda Gainesville dealership (3801 N. MAIN ST. GAINESVILLE FL 32609) regarding my recent vehicle purchase. On October 11, 2024, I purchased a 2022 Honda Passport from your dealership. The agreed-upon purchase price, as confirmed by the sales consultant, Mark Anthony Couey, was $23,769. However, upon reviewing the provided documentation, I discovered that the vehicle purchase price was listed as $25,775. This discrepancy of $2,006 remains unexplained and unjustified. Despite multiple inquiries, the dealership has failed to provide a clear and transparent explanation for this additional charge. The initial explanation of a "cash fee" was misleading and contradicted by the fact that I paid a 3% credit card fee for each transaction. Furthermore, no prior information about this "cash fee" was disclosed during the sales process. Subsequent discussions with dealership representatives, including Luis Espana, have been equally unsatisfactory. While they initially denied the existence of a "cash fee," they later attributed the discrepancy to a sudden price increase for the Honda Gainesville Advantage package. This explanation is not only unsubstantiated but also contradicts previous statements made by the dealership's staff. I am deeply disappointed by the lack of transparency, honesty, and professionalism exhibited by Honda Gainesville. This experience has severely eroded my trust in the dealership and the Honda brand. As a foreigner and a first-time car buyer, I feel that I was taken advantage of. I demand a full investigation into this matter and a full refund of the $2,006 overcharge. I will file a formal complaint with the Better Business Bureau and intend to pursue legal action if necessary. I urge you to take immediate steps to rectify this situation and prevent similar incidents from occurring in the future. I expect a prompt and comprehensive response to this complaint, including a full refund of the overcharged amount. Dr. Guelden Olgun Lecturer of German at University of Florida

I recently purchased a Honda Passport from Honda Gainesville. Initially, I was quite disappointed with the buy due to an issue that I noticed right after the purchase. However, I want to emphasize how impressed I was with their customer service. Despite my initial frustration, the team at Honda Gainesville was incredibly helpful. They listened to my concerns with patience, addressed the problem promptly, and made sure it was resolved to my full satisfaction. Their support turned a negative experience into a positive one. I truly appreciated their professionalism and dedication to customer care. Overall, while the buying experience had a rocky start, the way they handled the situation convinced me that I made the right choice with Honda Gainesville! I’m now enjoying my Honda Passport, and I would recommend Honda Gainesville for their exceptional service!!! Thanks Paul McArthur, Luis Espania, Mark Couey, and all of Honda workers with a friendly welcoming smile..

10/10 Mark Anthony was a pleasant, honest, and upfront dealer. While test driving the vehicle Mark was extremely helpful in making sure we fully tested the capabilities of the car to ensure no issues were present. Despite our best efforts, upon pulling out of the dealership after purchase I drove about a mile before the tire pressure monitoring system notification and tire pressure light came on. I immediately took the car back and the Honda Service center proceeded to fix my issue free of charge. This is exactly why I went to Honda and not a used car dealer.

We had car stall while driving 2 yrs ago. Almost in a wreck. Dealer out of state and here couldn't figure out problem. Fast forward recall on fuel pump that cause you to stall while driving. Discussions on forums last year recall notice in jan. Honda corporate says fuel pump not available until fall unless problem. Started asking local for replacement based upon prior near accident. They say I'm on a priority list. Corporate says nothing ordered for me. And the kicker is that unless I have another near accident I have to wait until fall. I will never buy another honda again.

Great salesperson Philip B. - honest, knowledgeable, answered questions before we asked. Very personable. We didn't plan on a purchase during our 1st visit but we did - he made it easy & pain-free. Would highly recommend. A lot of "extras" dealing with the dealership; car washes, free oil changes, great service department.

My sales person, DJ, listened to my requests on my text before I went into the dealership and communicated them with his managers. My time was respected. My finances were respected. My requirement to communicate with a family member before agreeing to a deal was never questioned. Excessive extras were not added to the first proposal as they had been at another dealership the day before. DJ is a very polite, professional, and genuine man. Everyone I met at the dealership was very nice and not high pressure.

I purchased a new 2023 Honda Pilot in September and fell in love at 1st sight! I bought the car from sales consultant James Quesenberry at Honda of Gainesville. I heard about him from family and had never dealt with such a helpful and caring sales associate for a car purchase ever. Moreover, communication with James has also been excellent as he has been there when I have had questions and inquiries. My new Pilot is so comfortable and great to go on long trips with. This is my third Honda as I have always been very pleased with Honda vehicles. I plan on having this vehicle for a long time but will see James at Honda of Gainesville about my next purchase indeed!

My salesman, James Quesenberry was extremely helpful and patient with me. It took me months to decide exactly what I wanted. He never pressured me. Once I had made my decision he had to search other dealerships to find my new car. I’d refer anyone to James for buying your next vehicle.