Honda of Gainesville

FRAUD ALERT: UNAUTHORIZED CHARGES & RECALL NEGLIGENCE I am a Nurse Manager who holds my staff to high standards of integrity. This dealership has none. 1. UNAUTHORIZED CHARGES (Violation of FL Stat 559.909): I verbally authorized a $189 diagnostic. I was never provided a written estimate. Despite this, I was billed $3,285.76. I did not authorize this massive increase. The dealership processed the charge without my consent. My bank is currently reversing this transaction. 2. FAKE "SAFETY" THREATS: The Service Advisor claimed my car was entering "limp mode" to coerce me into unrequested repairs. I scanned the vehicle myself with an OBD2 reader: ZERO error codes found. The threat was a fabrication. 3. RECALL NEGLIGENCE: While charging me for unauthorized fuel system repairs, the Service Department failed to perform active NHTSA Safety Recall 23V-858 (Fuel Pump) on my VIN. They prioritized an illegal upsell over mandatory federal safety compliance. 4. PERFORMATIVE SERVICE: "Customer Relations" posted a public reply to my Google review, asking me to email them. I did. They never replied. It was a stunt to look good online. THE OUTCOME: I have reported this location to the Florida Dept. of Agriculture (Case #2601-00194), NHTSA (Case #11708480), and the FTC. Avoid this dealership if you value your safety and your wallet.

I found this dealership to be one of the most dishonest, incompetent, car dealerships I have ever dealt with. I advise anyone shopping to find a better dealership. They are a perfect example for why people don't like to go to a car dealership[.

Don’t buy from Honda of Gainesville I went there to look at 2024 Certified Pre Owned Honda Pilot Listed for $32, 774.00 They agreed to give me $9,675.00 for my 2015 Honda Pilot At signing I gave them $30,574.00 Cash Which means there were over $7000.00 In hidden fees. Also…no car manual….my sales person said mayb you can order one from Amazon? Just found out I have locking lug nuts…..but I have not been given a key to unlock them! Lastly…I have been given no communication regarding my permanent license tag….just a temporary one on my car! Go somewhere else! They are horrible!

Had a good experience while purchasing my truck there. Salesman was very good. Took a really long time to go through everything but finally got there. The service dept. Needs a lot of help. The very first time I went there for my free oil change after the purchase of my vehicle was a fiasco. I scheduled my oil change tire rotation appointment for early that morning, but didn’t get out of there until after 3 o’clock. The truck was never washed after the oil change like they said it would be and the tire pressure was not checked because it still had the wrong tire pressure in there. So I assume the tire rotation never got done. The department was a mess. Customers were standing. everywhere, in the office in the waiting room, outside where the vehicles were. etc. The same day after leaving the facility, I noticed a chime would alert me when I left the vehicle like I had left my keys in the vehicle or light on, but could never figure out what that was and still doing it today takes about 15 minutes for it to reset. Unacceptable very bad experience. So I never went back for my following free oil changes. I go to another dealership to have my oil changed or service to my Subaru?

Chris was a big help, and knew his job, also very polite and courtesy was awesome. I also got to see my salesman Mark. I had a good experience even though they were REAL. Busy. 5 stars.

BEWARE: Dishonest and Exploitative – Honda of Gainesville Will Scam You My wife and I recently visited Honda of Gainesville to buy a car for our daughter—a moment that was supposed to be exciting and memorable for our family. Instead, this dealership turned it into an infuriating nightmare by scamming us out of nearly $6,000. While I was present, the salesperson quoted us a specific trade-in value and car price. Everything seemed fair, and we calculated the deal to fit comfortably within our budget. Confident in what we were told, I left to take our youngest son home, leaving my wife to finalize the paperwork with our daughter. That’s when Honda of Gainesville took advantage of the situation. They deliberately changed the numbers, raising the vehicle price by $2,000 and slashing the trade-in value by $4,000. They completely disregarded the deal we had agreed upon. My wife trusted them to honor their word, but instead, they manipulated her and my daughter during this special moment. To make matters worse, they didn’t provide printed paperwork for review—instead, they handed over a USB with the documents, likely hoping we wouldn’t realize the deception until it was too late. When we got home and reviewed the paperwork, we discovered their blatant fraud. It’s clear that Honda of Gainesville preys on women and exploits trust. What should have been a happy milestone for my wife and daughter became an infuriating experience due to the dishonesty and manipulation of this dealership. I strongly urge anyone—especially women and families—to avoid Honda of Gainesville at all costs. They are untrustworthy and will take advantage of you the first chance they get. Do not let them ruin your car-buying experience like they did ours.

Second time coming in to Honda Gainesville. The first time was for a Coolant Reservoir replacement which was standard, however 6 months later one of the clamps which they replaced came loose and the hose disconnected. Things happen, no worries, so I went back a few days ago and got it fixed. They tried charging me almost $200 for the coolant flush, while I am under warranty, and even though a part they replaced had failed. I immediately pushed back, because I grew up in a service center and actually know how warranty works. However, many people do not understand and would have paid the money for the service. This kind of scummy service is what is making me leave a 1 star review. Taking advantage of people who don't know any better is never acceptable, especially for an official Honda service center. To anyone going in, know your warranty and make sure to get multiple opinions to avoid being upcharged for something that should be free.

I recently purchased a Honda Passport from Honda Gainesville. Initially, I was quite disappointed with the buy due to an issue that I noticed right after the purchase. However, I want to emphasize how impressed I was with their customer service. Despite my initial frustration, the team at Honda Gainesville was incredibly helpful. They listened to my concerns with patience, addressed the problem promptly, and made sure it was resolved to my full satisfaction. Their support turned a negative experience into a positive one. I truly appreciated their professionalism and dedication to customer care. Overall, while the buying experience had a rocky start, the way they handled the situation convinced me that I made the right choice with Honda Gainesville! I’m now enjoying my Honda Passport, and I would recommend Honda Gainesville for their exceptional service!!! Thanks Paul McArthur, Luis Espania, Mark Couey, and all of Honda workers with a friendly welcoming smile..

10/10 Mark Anthony was a pleasant, honest, and upfront dealer. While test driving the vehicle Mark was extremely helpful in making sure we fully tested the capabilities of the car to ensure no issues were present. Despite our best efforts, upon pulling out of the dealership after purchase I drove about a mile before the tire pressure monitoring system notification and tire pressure light came on. I immediately took the car back and the Honda Service center proceeded to fix my issue free of charge. This is exactly why I went to Honda and not a used car dealer.

We had car stall while driving 2 yrs ago. Almost in a wreck. Dealer out of state and here couldn't figure out problem. Fast forward recall on fuel pump that cause you to stall while driving. Discussions on forums last year recall notice in jan. Honda corporate says fuel pump not available until fall unless problem. Started asking local for replacement based upon prior near accident. They say I'm on a priority list. Corporate says nothing ordered for me. And the kicker is that unless I have another near accident I have to wait until fall. I will never buy another honda again.