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Bought a used Accord hybrid from this dealer
Bought a used Accord hybrid from this dealer. After completing the paperwork, I realized that I made a mistake on the tag application. Instead of transferring the old tag, we put in new tag. I asked them to change the paperwork to transferring the old tag. It would have saved me $200. They agreed but asked me to pay for the new tag anyway, because they said that the money will be refunded to me. Turns out it was a lie. They didn't change the paperwork at all. They just told me the lie to avoid redoing the paperwork.
CROOKS and Terrible service
2019 Honda Accord. TERRIBLE Service department and Service Manager! DO NOT GO THERE!!!! They try and rip you off. I skimmed by a raccoon and it deflected off my sensor in my front bumper that assists in distance control with collision mitigation and cruise control distance. The sensor lost the grommet that hold it in place on the left side and aligns it straight forward. I asked them if they could reset the sensor and add the grommet back on. I got a call back saying the sensor is broken and I need to buy a new one and it is going to cost $1500! I asked did you try and reset the sensor and they said its bad and needs a new one. I accidentally said, "its not broken, it just needs to be reset bc its still communicating with the system and I read up on it and he said no its broke and you need a new one and I said I'm not buying a xxxxing new sensor for $1500. So they said they will see what the Service Manager can do. The Service "NON" manager confronted me saying you are not going to be rude to my employee's and I can go to another dealership and the sensor is broken. I said its not broken and you guys are trying to take me to the cleaners like the customer before me that you told had a tiny oil leak and if they wanted it fix properly it would need a seal and gasket and would cost them $1200. Give me a break! So he showed me out of the door and flung his arm away from me and said have a good day rudely, so I did the same back. I went home and used a push pin and 3 washers to align the sensor, then I secured it with safety wire. Unplugged the sensor while the car was running for 2 minutes and plugged it back in and the warning lights went away for the sensor. And what do you know.... the cruise control was working and brake mitigation. It only took me 20 minutes! The NON Manager said he confirmed the sensor was broken before I left the dealership. Crooked Honda of Gainesville. NEVER TAKE YOUR VEHICLE THERE AND NEVER DEAL WITH THE MANAGER! No customer service, not problem solving skills, no other options given to me but to replace something that was NOT broken. NEVER AGAIN will I deal with that CROOKED SERVICE DEPT. I'll drive to Jacksonville or Ocala before I go there ever. NASTY people.
Amazing Service Dept.
My moms car broke down and I live in Orlando, and was unable to get to Gainesville to help her, but David Linville (Service Advisor) helped her and took care of everything. He was amazing and was there to help her when I could not be. Way to go!!! Thanks David!!!
Thank you for leaving us this great review, Adam! We are glad we could get your mom's car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Dan Like - General Manager
Just bought two new Hondas for my Fiance and myself and we could not be happier with the cars and the quality of service from begining to end. I felt welcome in the showroom from the moment I entered and Ryan went above and beyond anything that we could have asked for in a salesman. He was extremely knowledgable and treated us like family. The sales and finance management was also exceptional. They worked with us on our trades and made the prices and payment work for everything we wanted. I can't imagine buying any future car of mine from any other dealership. Highly recommend in every area.
Thank you so much for this wonderful feedback, Robert! We are pleased to hear that you had an excellent experience with Ryan and the rest of our team. It was great doing business with you. We hope to see you again! Regards, Dan Like - General Manager
Be careful with their tricks and manipulations!
Unfortunately, it is not possible otherwise I would give this dealer 0 stars. Two days ago, we were there to lease a car, and our experience was the worst we have had ever. Unprofessional, impolite personnel, poor management, and bad service are only some words describing our experience. At Honda of Gainesville, "The customer is always right" means nothing, literally. Be careful with their tricks and manipulations!
Premium Service @15K Miles
The Service Rep name Sara. Told me that if I really cared about best quality maintenance she recommended that I go with this Deluxe Care Package. $379.00 plus tax. $403.32 total. Perfect. Next morning I have oil all over floor under 2017 Accord Touring. Called Sara told her I am in Jacksonville with oil leak on garage floor. She said she would be glad to look at it when I am in town some time stop by. No compensation for me to drive to Gainesville from them to fix my vehicle.
Prompt, professional and friendly service
Prompt service response. I like the new text messaging service. I dropped off the vehicle the night before and the only envelope for the key was for car rental return. It would be nice to have a specific service envelope with space for what I needed done. But otherwise everything else was excellent.
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Dan Like - General Manager
Friendliness of staff. Always helpful and knowledgeable. I would only use Honda of Gainesville for my service needs! Nancy in the service department is the best! James in sales is wonderful too!
Thank you for your review! We're glad to have Nancy and James on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Dan Like - General Manager
Tire rotation and oil chanvge
Quick, courteous and professional service. Options for other services were explained. Te car was ready in a short time. I was notified by phone when it was ready.
Roger, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Honda of Gainesville. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, Dan Like - General Manager
That they knew I had a problem, I didn't I had and it could've costed me more, if I was to wait, instead of taking care of it right away.
Thank you for your 5-star review, Samantha. Please let us know if you need anything else! Sincerely, Dan Like - General Manager