Honda of Gainesville

4.0
(3,812 reviews)
Visit Honda of Gainesville
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 7:00am–5:00pm
Sunday 11:00am–5:00pm 10:00am–3:00pm

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New (888) 909-0086 (888) 909-0086
Used (888) 909-0133 (888) 909-0133
Service (888) 910-2683 (888) 910-2683

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About our dealership

This seller has been on Cars.com since January 2015.
Welcome to Honda of Gainesville - New Honda & Used Car Dealership. Located in GainesvilleFlorida Honda of Gainesville is your best source for finding great prices on a huge selection of new Hondas and used cars for sale. As a full service Honda Dealer Honda of Gainesville's offerings do not stop as a new and used car dealership;we offer the full spectrum of Honda Financing and Honda of Gainesville prides itself on serving the great people in the Ocala Palatka Jacksonville & Lake City communities. Our number one priority is to provide every customer with great service far beyond the sale of a new or used Honda vehicle.
Make it Morgan. We Make It Happen.

Service center

Phone number (888) 910-2683

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–5:00pm
Sunday
10:00am–3:00pm

Reviews

4.0
(3,812 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

I went to Honda of Gainesville.

I went to Honda of Gainesville. I told them I needed a reliable car. I didn't care if it was pretty or fast, just safe and reliable. I explained that I'm a nurse and single mom of a 10-year-old with autism. I work an hour from home and needed to make sure I could get to and from work and get to my son if needed. I was a sold my first car. Within 3 days the check engine light came on. By the time I got to the dealership, it had gone off. They wouldn't look at the car, saying it was fine now. I had no choice but to leave without having my car looked at. The next time I drove it, the auto stop feature caused the entire car to shut down. When it kicked on, I had to put the car in park and restart the ignition. This caused me to be unable to get out of the way and a minor collision occurred. I had the car towed back to the dealership. The first call I got said there was nothing wrong with it. The next call I got said they couldn't figure out what was wrong with it. After about a couple weeks they called and said the car was fixed. I went to pick it up. While sitting in their parking lot, the car stalled out then kept trying to restart itself without me touching anything. I was told they'd look at it again. At this point I went to the general manager. He asked me to give him until Tuesday to figure out what was wrong with the car. On Thursday I messaged him. He asked me if I hadn't heard from the service department. I was a little shocked he hadn't followed up with them but told him no. He told me to come back in. I went back to the dealership the next day, so sick I could barely sit up straight. I was given another car to test drive that was a year older. When I asked if we could just cancel the whole deal, I was told no. I basically had two choices. I could take the car that had three issues in a month or take this other car. I told him I was scared of their cars after the last one and all the issues. He assured me this new one was great. I test drive it with the sales guy. While not thrilled, I didn't see what choice I had. I asked the sales guy about the tires and he told me it had brand new tires on it. I expressed my concern about my credit getting dinged again and was told it wasn't a problem, they still had my credit report on file, so that wouldn't happen. As we got inside, the story changed. My credit got dinged again, as they pulled a whole new application for this car. I went home and said the xxxx with it. A few weeks later, I get a call that the financing department messed up and I needed to switch my lender to a different lender. I went back in and asked again if we could just cancel the whole thing, because I had zero faith in this dealership at this point. I was told l, again, that it couldn't be cancelled, that I would own either this current car or the last car. I signed the papers to switch my lender. I then took this car to MY mechanic. He informed me that my "brand new" tires were 8 years old and rotting and that there were issues with the passenger airbag. He said both were safety issues. I messaged the dealership. The first response was that there was 4 inches of tread on them, which, apparently, is all their safety requirements are. It doesn't matter if they're rotting, splitting, and out of date. Really high standards for your "Tru car certification". After me complaining further, their solution was to have me bring the car back to them and they'd "check the cost" of some tires. First, the cost shouldn't be an issue. You sold me an unsafe car. If you checked the treads, you saw the date, the rot, and the splitting, so you knew you were selling me car that the tire could blow on. Second, I wouldn't trust your service department to put gas in my car, after all the times I've been told a car is fixed or safe. I left a message for Morgan group asking for someone above the GM to contact me. I've never heard anything back from them.

1.0

I went to Honda of Gainesville.

I went to Honda of Gainesville. I told them I needed a reliable car. I didn't care if it was pretty or fast, just safe and reliable. I explained that I'm a nurse and single mom of a 10-year-old with autism. I work an hour from home and needed to make sure I could get to and from work and get to my son if needed. I was a sold my first car. Within 3 days the check engine light came on. By the time I got to the dealership, it had gone off. They wouldn't look at the car, saying it was fine now. I had no choice but to leave without having my car looked at. The next time I drove it, the auto stop feature caused the entire car to shut down. When it kicked on, I had to put the car in park and restart the ignition. This caused me to be unable to get out of the way and a minor collision occurred. I had the car towed back to the dealership. The first call I got said there was nothing wrong with it. The next call I got said they couldn't figure out what was wrong with it. After about a couple weeks they called and said the car was fixed. I went to pick it up. While sitting in their parking lot, the car stalled out then kept trying to restart itself without me touching anything. I was told they'd look at it again. At this point I went to the general manager. He asked me to give him until Tuesday to figure out what was wrong with the car. On Thursday I messaged him. He asked me if I hadn't heard from the service department. I was a little shocked he hadn't followed up with them but told him no. He told me to come back in. I went back to the dealership the next day, so sick I could barely sit up straight. I was given another car to test drive that was a year older. When I asked if we could just cancel the whole deal, I was told no. I basically had two choices. I could take the car that had three issues in a month or take this other car. I told him I was scared of their cars after the last one and all the issues. He assured me this new one was great. I test drive it with the sales guy. While not thrilled, I didn't see what choice I had. I asked the sales guy about the tires and he told me it had brand new tires on it. I expressed my concern about my credit getting dinged again and was told it wasn't a problem, they still had my credit report on file, so that wouldn't happen. As we got inside, the story changed. My credit got dinged again, as they pulled a whole new application for this car. I went home and said the xxxx with it. A few weeks later, I get a call that the financing department messed up and I needed to switch my lender to a different lender. I went back in and asked again if we could just cancel the whole thing, because I had zero faith in this dealership at this point. I was told l, again, that it couldn't be cancelled, that I would own either this current car or the last car. I signed the papers to switch my lender. I then took this car to MY mechanic. He informed me that my "brand new" tires were 8 years old and rotting and that there were issues with the passenger airbag. He said both were safety issues. I messaged the dealership. The first response was that there was 4 inches of tread on them, which, apparently, is all their safety requirements are. It doesn't matter if they're rotting, splitting, and out of date. Really high standards for your "Tru car certification". After me complaining further, their solution was to have me bring the car back to them and they'd "check the cost" of some tires. First, the cost shouldn't be an issue. You sold me an unsafe car. If you checked the treads, you saw the date, the rot, and the splitting, so you knew you were selling me car that the tire could blow on. Second, I wouldn't trust your service department to put gas in my car, after all the times I've been told a car is fixed or safe. I left a message for Morgan group asking for someone above the GM to contact me. I've never heard anything back from them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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1.0

After years of service, including the purchase of my car,

After years of service, including the purchase of my car, Honda of Gainesville I can never return and sending a warning out to anyone that is, was, or could be in business with them. I scheduled a service for Dec 6 at 9:20am. I then thought, maybe they have a key drop box? I call 2x and confirm where and how to do it. I arrive, grab an envelope, fill it out, place the programmed key in, fold it up, slide it through the drop slot, see it bounce on the clutter free floor, and look up at the camera in the service bay, while looking at the time to confirm things are safe at 8pm. Next day, no call. I call them and they say they do not have any keys. I get driven there. I complain and ask them to review footage to see how they can lose a key in their envelope, on a clean floor. "We dont have a camera there." So...its fake huh? Key is gone and they dont give one shit. Thinking, this is being blown up, I leave, and return with my broken spare, speak to Gene, whom has been there since I first got serviced years ago, and nobody is helping me about my missing key. Gene asked what service I needed, ignoring that this customers trust level plummeted, and i said i think i have a wheel bearing problem. He sets me up and i ask...what are you going to do to make this right? Offers a $200 diagnostic fee waived, something i never heard on previous visits. I said, great, but i still need my key or a new one programmed. Why is this such a demand! Fine, again, take a deep breath, car is in safe hands, theyll find the key or make a new one. Easy problem to solve. That evening, Gene calls, says its TWO wheel bearings, $1300, out the door. Two, how?! Through bewilderment, I said ok do it, much like Ralphie saying Yes to getting a football from Santa in A Christmas Story, and hang up. I took 2 steps, stopped, and thought, 2?! $1300?! I put on my Columbo rainjacket and did some investigating on this type of service and how in the hell a key gets lost. I then call multiple times from last night to the early morning, only getting through to what sounds to me as an answering service, demanding, DONT DO A THING. I call Kevin at Compu-tune, whom worked on my Trans Am years back and asked for availability and prices. He didn't say anything near $1300 and thought 2 wheel bearings is possible but unlikely. While on the toilet, how appropriate is that, Gene calls me after 10am. He got my msgs and I raced there. I ask about my damn key and he directs me to Brian, the service manager, whom is in the room behind me. Brian gives me a couple minutes, which is lovely since I wanted to get this done at 7-730am, but since their phones are made up cups and strings, I couldnt and I'm already late to work. First thing I said was "I'm sure you heard about me and how this place lost my keys." He says no. I tell him about it, what time I dropped them off, me calling, me pissed, and a hilarious quote for a service that I honestly couldn't confirm being two wheel bearings. All of a sudden, Brian says they looked everywhere for the keys, even taking desks a part. Remember, he said he didnt hear about this from the very start. "Is it possible you misplaced them?" 😐 Brian, I'm on that camera at 8pm, I folded the envelope, and watched it drop from the weight of a programmed key in it. I did everything I was supposed to do" He then says it's never happened and I'm thinking, yeah, believe me, this sounds crazy. He said Gene and someone else collected the keys that morning. 🤔 Then he says, "he quoted you $1300 for 2 wheel bearings? That sounds kinda low." .....huh. Yeah, we are excellent at this and dont use aftermarket parts. I then quoted him the average price is $350, are Honda parts made out of diamonds? I finish with saying I dont trust this place, I just want my key, and I'll take my business elsewhere. He writes down my name, my number, tells me to give him a few hours...and that was Friday around noon. Brian hasnt reached out. Take my car to Compu Tune,

1.0

After years of service, including the purchase of my car,

After years of service, including the purchase of my car, Honda of Gainesville I can never return and sending a warning out to anyone that is, was, or could be in business with them. I scheduled a service for Dec 6 at 9:20am. I then thought, maybe they have a key drop box? I call 2x and confirm where and how to do it. I arrive, grab an envelope, fill it out, place the programmed key in, fold it up, slide it through the drop slot, see it bounce on the clutter free floor, and look up at the camera in the service bay, while looking at the time to confirm things are safe at 8pm. Next day, no call. I call them and they say they do not have any keys. I get driven there. I complain and ask them to review footage to see how they can lose a key in their envelope, on a clean floor. "We dont have a camera there." So...its fake huh? Key is gone and they dont give one shit. Thinking, this is being blown up, I leave, and return with my broken spare, speak to Gene, whom has been there since I first got serviced years ago, and nobody is helping me about my missing key. Gene asked what service I needed, ignoring that this customers trust level plummeted, and i said i think i have a wheel bearing problem. He sets me up and i ask...what are you going to do to make this right? Offers a $200 diagnostic fee waived, something i never heard on previous visits. I said, great, but i still need my key or a new one programmed. Why is this such a demand! Fine, again, take a deep breath, car is in safe hands, theyll find the key or make a new one. Easy problem to solve. That evening, Gene calls, says its TWO wheel bearings, $1300, out the door. Two, how?! Through bewilderment, I said ok do it, much like Ralphie saying Yes to getting a football from Santa in A Christmas Story, and hang up. I took 2 steps, stopped, and thought, 2?! $1300?! I put on my Columbo rainjacket and did some investigating on this type of service and how in the hell a key gets lost. I then call multiple times from last night to the early morning, only getting through to what sounds to me as an answering service, demanding, DONT DO A THING. I call Kevin at Compu-tune, whom worked on my Trans Am years back and asked for availability and prices. He didn't say anything near $1300 and thought 2 wheel bearings is possible but unlikely. While on the toilet, how appropriate is that, Gene calls me after 10am. He got my msgs and I raced there. I ask about my damn key and he directs me to Brian, the service manager, whom is in the room behind me. Brian gives me a couple minutes, which is lovely since I wanted to get this done at 7-730am, but since their phones are made up cups and strings, I couldnt and I'm already late to work. First thing I said was "I'm sure you heard about me and how this place lost my keys." He says no. I tell him about it, what time I dropped them off, me calling, me pissed, and a hilarious quote for a service that I honestly couldn't confirm being two wheel bearings. All of a sudden, Brian says they looked everywhere for the keys, even taking desks a part. Remember, he said he didnt hear about this from the very start. "Is it possible you misplaced them?" 😐 Brian, I'm on that camera at 8pm, I folded the envelope, and watched it drop from the weight of a programmed key in it. I did everything I was supposed to do" He then says it's never happened and I'm thinking, yeah, believe me, this sounds crazy. He said Gene and someone else collected the keys that morning. 🤔 Then he says, "he quoted you $1300 for 2 wheel bearings? That sounds kinda low." .....huh. Yeah, we are excellent at this and dont use aftermarket parts. I then quoted him the average price is $350, are Honda parts made out of diamonds? I finish with saying I dont trust this place, I just want my key, and I'll take my business elsewhere. He writes down my name, my number, tells me to give him a few hours...and that was Friday around noon. Brian hasnt reached out. Take my car to Compu Tune,

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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1.0

The sales rep rushed me and made it very clear he did not

The sales rep rushed me and made it very clear he did not want to sell me a 9,000 car.

1.0

The sales rep rushed me and made it very clear he did not

The sales rep rushed me and made it very clear he did not want to sell me a 9,000 car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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5.0

We want to commend (again) our Service Rep, DAVID

We want to commend (again) our Service Rep, DAVID LINVILLE for his consistent professionalism. David remains calm when there are many people demanding his attention; he addresses concerns and makes every effort to problem solve for us; he's always patient and welcoming; returns our calls and takes pride in his work. We have been very satisfied with his interactions with us. We hope that HONDA appreciates his contribution to his employer as much as we appreciate his work with us. He's been the best rep we've had in over 60 years of car ownership.

5.0

We want to commend (again) our Service Rep, DAVID

We want to commend (again) our Service Rep, DAVID LINVILLE for his consistent professionalism. David remains calm when there are many people demanding his attention; he addresses concerns and makes every effort to problem solve for us; he's always patient and welcoming; returns our calls and takes pride in his work. We have been very satisfied with his interactions with us. We hope that HONDA appreciates his contribution to his employer as much as we appreciate his work with us. He's been the best rep we've had in over 60 years of car ownership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

Thank You, to Brian and the Service Crew at Honda Of

Thank You, to Brian and the Service Crew at Honda Of Gainesville in helping resolve my car situation. Hugely improved the service and go to learn with experience along the way.

5.0

Thank You, to Brian and the Service Crew at Honda Of

Thank You, to Brian and the Service Crew at Honda Of Gainesville in helping resolve my car situation. Hugely improved the service and go to learn with experience along the way.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

When I tell you, Michael Brown really helped me.

When I tell you, Michael Brown really helped me. He looked out to the T and I want to say thank you to Michael Brown . I love my car it has become my Pride & Joy so if you wanna do business at Honda of Gainesville make sure you ask for Mike Brown .

5.0

When I tell you, Michael Brown really helped me.

When I tell you, Michael Brown really helped me. He looked out to the T and I want to say thank you to Michael Brown . I love my car it has become my Pride & Joy so if you wanna do business at Honda of Gainesville make sure you ask for Mike Brown .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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1.0

ZERO CUSTOMER SERVICE

We purchased a 2023 Honda Pilot Elite from Honda of Gainesville in April of 2023. I have a question regarding the oil change package. No one whom answers the phone is able to answer my question and offers to "leave a message for a service advisor" whom will supposedly call back. I have called five (5) times now. On call number 4 I was promised it would be "elevated" so someone would call back sooner. Call number five (5) I offered to wait until the person whom answered the phone. Was told that the General Manager, Scott Cole, was busy but would defintely call me back. Dead air. DO NOT BUY FROM THIS DEALERSHIP

1.0

ZERO CUSTOMER SERVICE

We purchased a 2023 Honda Pilot Elite from Honda of Gainesville in April of 2023. I have a question regarding the oil change package. No one whom answers the phone is able to answer my question and offers to "leave a message for a service advisor" whom will supposedly call back. I have called five (5) times now. On call number 4 I was promised it would be "elevated" so someone would call back sooner. Call number five (5) I offered to wait until the person whom answered the phone. Was told that the General Manager, Scott Cole, was busy but would defintely call me back. Dead air. DO NOT BUY FROM THIS DEALERSHIP

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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1.0

Big Rip-off Service. BEWARE!!!!

This service department is the worst I have ever been to or even heard of. They Ripped Me Off Big Time! They charged me for a lot of repairs that they NEVER Performed!!! I'm in the process of reporting them to the Attorney General of Florida & talking to a lawyer for legal action. They were even dumb enough to give me false/service repair records. They also had Really Bad Attitudes.... Don't Use Them!!!

1.0

Big Rip-off Service. BEWARE!!!!

This service department is the worst I have ever been to or even heard of. They Ripped Me Off Big Time! They charged me for a lot of repairs that they NEVER Performed!!! I'm in the process of reporting them to the Attorney General of Florida & talking to a lawyer for legal action. They were even dumb enough to give me false/service repair records. They also had Really Bad Attitudes.... Don't Use Them!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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1.0

Horrible

Worst car buying experience I've ever had! Still having issues, a month later!!!! I rated a 1 only because I can't give 0. Wish I had read others' reviews!

1.0

Horrible

Worst car buying experience I've ever had! Still having issues, a month later!!!! I rated a 1 only because I can't give 0. Wish I had read others' reviews!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

Horrible dealer

I will never return to this dealership. If you don't have the time to read this review just take my warning and FIND ANOTHER DEALERSHIP. DONT BUY ANYTHING HERE. The parts department there is horrendous and noone in the dealership even pretends to care about you unless you are there to buy a car. I waited at the parts department desk for 20 minutes waiting for someone to come out after ringing the bell multiple times. Multiple sales people passed by and when I asked for assistance they only replied "ring the bell" without even stopping. A manager walked by and when I told him of my issue he said "sorry to hear that and kept walking". This obviously happens alot because the bell at the parts department has a sign reading "this is not a toy, press only once". Customers wouldn't have to ring the bell multiple times if the part departments staff actually came to the desk in a timely fashion. I would have just left the dealership, but I paid for the part already and I was just picking it up. Luckily I bought my Honda at Honda of Ocala and I will return there if I ever need parts or service. Imagine if you need Honda of Gainesville to assist you with an issue after buying a new car with them. Goodluck with that. It isn't worth it. Just buy elsewhere.

1.0

Horrible dealer

I will never return to this dealership. If you don't have the time to read this review just take my warning and FIND ANOTHER DEALERSHIP. DONT BUY ANYTHING HERE. The parts department there is horrendous and noone in the dealership even pretends to care about you unless you are there to buy a car. I waited at the parts department desk for 20 minutes waiting for someone to come out after ringing the bell multiple times. Multiple sales people passed by and when I asked for assistance they only replied "ring the bell" without even stopping. A manager walked by and when I told him of my issue he said "sorry to hear that and kept walking". This obviously happens alot because the bell at the parts department has a sign reading "this is not a toy, press only once". Customers wouldn't have to ring the bell multiple times if the part departments staff actually came to the desk in a timely fashion. I would have just left the dealership, but I paid for the part already and I was just picking it up. Luckily I bought my Honda at Honda of Ocala and I will return there if I ever need parts or service. Imagine if you need Honda of Gainesville to assist you with an issue after buying a new car with them. Goodluck with that. It isn't worth it. Just buy elsewhere.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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