Driven Auto Sales

I was working with Omar to resolve this, but after months of waiting there has been no meaningful resolution. My family still has a vehicle that is unsafe. I purchased a 2017 Tesla Model X entirely online from Driven Auto Sales and had it delivered to Minnesota. The vehicle arrived with an illuminated airbag warning light that was not disclosed during the sale. I brought it to Tesla who later diagnosed fault code RCM_D027 and informed me that the front passenger airbag would not deploy due to a fault in the passenger occupant restraint system. Tesla recommended replacing the entire front passenger seat at an estimated cost of approximately $5,000. Their inspection also noted that the sensors, modules, and wiring were not routed correctly and that the occupant pad/sensor could not be calibrated. After I had already contacted the dealership about the safety issue, I obtained a CARFAX report and discovered that the vehicle had prior right-side damage before my purchase, something I was unaware of when I bought the vehicle and was not disclosed to me from the dealer. Despite months of communication, the dealership has not provided a resolution. I believe the seriousness of selling a vehicle with an active airbag system fault should be noted and dealt with promptly. It should not include months of the customer continuing to reach out to the dealership. If you're considering purchasing a vehicle remotely, I strongly recommend obtaining an independent inspection and a vehicle history report before completing the sale. Based on my experience, I cannot recommend purchasing from Driven Auto Sales.

Give you low end of book value for your trade then turn around and sell it at the high end of the scale. First and last time I do business with them

Terrible experience Don’t recommend Wont be doing any business with them at all. Cheers

Absolutely amazing experience dealing with Ibrahim. Probably the only time I felt comfortable purchasing a car.

We actually traveled four hours to this Chicago used car dealership that listed a lot of used model X's, drove a couple, then found out that they will personally inspect a car and give us a high-quality video walk around and deliver to us for $350 [chicago to 49417]. Nader was very helpful and patient. So we went home and kept checking online until that dealership listed the car with all the options we wanted, then got videos via txt, called back and asked some basic questions, then bought and had it delivered. They also helped us navigate the intricacies of an interstate purchase. We also learned that model X's move quickly, Driven Auto dozens of cars per week if not more, so when you see it you better pull the trigger quickly

False information and misinformation on cars.com posted by this dealer. Full disclosure of pricing add ons was not provided even on scheduled appointment. Bait and switch switch when we showed up. Buyer beware

Wouldn't buy a car from them. Sales person was nice until he disclosed the vehicle had a salvaged title. Which wasn't disclosed on the website. When I said I wouldn't be interested in that vehicle he became rude and just hung up. Poor customer service.

I make an offer on a car but no one replied Than you sent a message the was gine

Chris and Matt are all world! Love my car and our entire experience buying from them. Very responsive and dependable. Knowledgeable as well. Joey

Very responsive. Very knowledgeable about the Tesla Model S Plaid. Friendly and great communications from the first phone call to the last.