Napleton's Volkswagen of Sanford

4.7 out of 5 4.7
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 7:00 PM

Napleton's Volkswagen of Sanford Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

11:00 AM - 6:00 PM

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since April 2011

When you visit our new showroom, you will notice a unique atmosphere unlike a typical car dealership. Our Certified Sales Consultants will demonstrate the vehicles, assist with your finance needs and personally deliver the VW for you.

...


We don't have a separate finance department. Your sales professional will be with you from beginning to end!
Please allow us to give you the best experience possible. You may find our hours and directions here. We look forward to meeting you!

The Napleton Volkswagen Family

The #1 VW Dealer!!

"Second to none since 1931!"

Service

Wiper Blade Replacement

$44

Oil, Filter Change

$99.95 and up*

Car Wash

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
266 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    September 15, 2020

    I was greeted by Drew, a very friendly and fun sales person. He made me and my family feel like at home! He really wanted to help! We then went over the... numbers with Brad Hoffman and this was our second time dealing with him. Like our first time, he gave us the best deal out there without pushing it like in other dealerships ! I recommend this location if you want to buy a vehicle or simply need information!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're glad to hear our Staff took such great care of you, Sheldon! We hope we can continue to be of service to you down the road!

  • 3.0 out of 5
    September 4, 2020

    Sales guys were great, process is not. Buying a car should be easier in my opinion

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    2.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Anthony, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you w...ould be willing, please reach out to us at (407) 365-9005 so we can understand the details of your particular situation and try to make this better. We look forward to hearing from you.

  • July 6, 2018

    Great buying experience! James Wickey at Napleton was amazing. He helped us through the whole process. Patrick Bulter was professional and easy to work... with. Will buy again from them!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tom, we're happy you found James and our staff to be so supportive during your experience here at Napleton's Volkswagen of Sanford! We look forward to... your next visit! Take care!

  • 5.0 out of 5
    August 15, 2020

    Quailty sales person and supporting staff. Was able to pick the right vehicle after looking at several.

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new car, Mason! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!

  • 1.0 out of 5
    May 24, 2020

    If you don’t wish to get played or scam, read! Where to start, I been looking for a 2015 Honda Civic SI for a while as a graduation present for my son,... unfortunately I found one with these people Terance Anderson a co-worker name Orlando who ran my credit they told me I was aproved so they went on taking $7,000.00 down payment on it and told me that the car was mines that I would receive the contract through a third party because I was buying out of state to arrange for transport of the car which I did and everything was done on my part 2 days later a Brian their manager called my husband to tell him that the car did not xxx an inspection, when before they had told me that the car passed a 50 point inspection and went on to charging dealer fee $2,400.00 soI would never buy from these unprofessional people they tell you one thing just to run your credit and they’re quick to take the down payment going on 4 days and still waiting for my money! Be careful people I’ve bought at different dealers and this is not a family or friendly oriented dealer like they say. After all this drama about the car not passing a second inspection I went back to their site to see that the car was sold. I won’t even give them half a star.

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    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Yaritza Concepcion, we regret that this situation has not been resolved to your satisfaction and we would like to try to restore your confidence in ou...r business. I will be getting with the Sales staff regarding your down payment, and see what is going on there. I will for sure call you by tomorrow once i have an answer for you. I truly regret that you had this experience, as we strive to make sure all of our guests are happy. In the meantime, my direct phone number is 407-930-4764, if you would like to call me before hand. If not, I will be reaching out to by tomorrow and see what can be done to restore your confidence in us. Thank you!

  • 1.0 out of 5
    May 14, 2020

    Our salesperson, Abby, was great. But the managers didn't know what they were doing. It was a comedy show, Laurel and Hardy!!!. The first manager gives... us one price, we sign on it, then a second manager comes with a higher price. We say no and leave. Then the first manager leaves a funny phone message saying he has GREAT news and congratulates us in advance for our amazing deal. We call him and he quotes the exact same price as the second manager. Then we get a call from a third manager who lowers the second manager's price by $6 per month. We decided to laugh instead of cry! It was nuts! The clowns abound at Napelton's Volkswagon!!!

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Paola Padovan. We're so glad that you were able to work with Abigail, and get into your beautiful new Tiguan! Congratulations on your great new ...SUV! Abigail is a breath of fresh air, and a wonderful asset to our Sales team. We're thrilled that everything worked out for you, and changed your experience around. Please don't hesitate to contact us if you have any questions about your new Tiguan's features, or any other information you may need. We're always here to help! Have a fantastic week ahead and be well.

  • 5.0 out of 5
    May 2, 2020

    Great experience. It was a no pressure purchase. Good several and friendly salesman

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for sharing your recent experience with us, Yvette Calvo Brodsky! We work hard to provide each of our clients with the best automoti...ve experience! We appreciate you coming down to see us, and will let the staff know about your kind words as well. Please don't hesitate to contact us if you need help or just have questions for us, we're always here for you! Have a fantastic weekend ahead and be well.

  • 1.0 out of 5
    March 29, 2020

    This dealership is horrible when it comes to customer service. I was interested in a vehicle, reached out to the dealer and was given a VIP appointment... for Sunday to check the vehicle. Sunday morning I received a text with a time and name of the person I was meeting at the dealership. Edward was my point of contact, I drove 45 minutes to see the vehicle. Once I got to the dealer I asked for Edward, he came out and told me one of his associates would show me the vehicle and once I was happy he (Edward) would work the numbers...making me believe he was the manager. The assistant could not locate the vehicle so he went back to Edward to find out the vehicle was sold the day before. I don't have a problem with the vehicle being sold but do have a problem for not letting me know before driving 45 minutes to the dealership. The morning of my appointment I received emails and texts letting me know the vehicle was ready for me to test drive. They only care about your money not about taking care of the customer. A simple email, text, or call would have been sufficient and it is expected from a company that cares about customer' s valuable time. When I complained to Edward he got hostile and in my face because I told him I was going to write a review, he yelled at me for hurting his business, I told him that he was doing that to himself for the horrible customer experience all I was going to do was to post an honest feedback on my experience. Stay away from this place and take you business somewhere else.

    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Ray, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your vi...sit. Please reach out to me at (407) 930-4764. Your comments play a key role in the success of our business, so we hope to speak with you soon.

  • 1.0 out of 5
    November 29, 2019

    Called first thing in the am about a car I had planned on purchasing with a few questions. The person who answered the phone was not a salesman and had... no knowledge of the vehicle instead of forwarding me to a salesman he said he would take a message and I would get a call back . 5 hrs later I called back to have the same guy answer the phone who was so completely rude and hung up on me. I was not allowed to speak to a manager. I've never been to a dealership so incompetent. So RUN from this dealership there are too many cars and dealerships out there glad for your business.

    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, and thank you for sharing your recent experience with us. We strive to make sure all of our guests, either on the phone or in our dealership, ha...ve a truly exceptional experience, and I apologize for this experience you had. when calling in. I do know that if you call into our toll free number, you will get our BDC that is located in Chicago. This may have been what happened. We would like the opportunity, to turn your experience with us around into a positive one. Please call our General Sales Manager, Percy Urrutia at 407-374-5175. Thank you so much, and we look forward to speaking with you, and helping you with anything you may need!

  • 5.0 out of 5
    October 14, 2019

    Our sales associate, Shay, was absolutely amazing. No high pressure sales, no rush, just friendly. I went in with a goal and came out with the car I wanted... at the price I wanted. Couldn't be happier.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Robert! We hope to be of service to you a...gain! Take care!

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