Reviews
Don't come to this dealership if you want great customer
Don't come to this dealership if you want great customer service. Bad communication, presenting me a buyer's order with ~$3,000 in add ons, and the sales manager does not seem to care about making a deal. Hard to reach anyone with any actual decision authority. Too bad as they have the vehicle I want but my time is too valuable to play childish games.
Don't come to this dealership if you want great customer
Don't come to this dealership if you want great customer service. Bad communication, presenting me a buyer's order with ~$3,000 in add ons, and the sales manager does not seem to care about making a deal. Hard to reach anyone with any actual decision authority. Too bad as they have the vehicle I want but my time is too valuable to play childish games.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Here at Napleton's Volkswagen of Sanford, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (407) 365-9005 to discuss ways we can better serve you in the future.
Horrible customer service salesman was rude and
Horrible customer service salesman was rude and disrespectful I had to threaten harassment for him to stop contacting me. Car that I was suppose to see was sold the day before and they tried to show me a car like it with double the mileage
Horrible customer service salesman was rude and
Horrible customer service salesman was rude and disrespectful I had to threaten harassment for him to stop contacting me. Car that I was suppose to see was sold the day before and they tried to show me a car like it with double the mileage
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Great.
Great. Jon made sure me and my wife got the best deal and took care of us letting us know about our issue and even though our vehicle was out of warranty, that VW would still cover it being it was a known problem. Appreciate the honesty - most dealers would have told us we're screwed and made us pay 100%, but he went to bat for us - super dude and honest seller - my wife's vehicle issues have gone away now - many thanks!
Great.
Great. Jon made sure me and my wife got the best deal and took care of us letting us know about our issue and even though our vehicle was out of warranty, that VW would still cover it being it was a known problem. Appreciate the honesty - most dealers would have told us we're screwed and made us pay 100%, but he went to bat for us - super dude and honest seller - my wife's vehicle issues have gone away now - many thanks!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass your comments to Jon here at Napleton's Volkswagen of Sanford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Roxie is always friendly and the car is done right and
Roxie is always friendly and the car is done right and ready when she says and she keeps you updated on your car.
Roxie is always friendly and the car is done right and
Roxie is always friendly and the car is done right and ready when she says and she keeps you updated on your car.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Patty, thank you so much for your feedback! Roxie will be very happy to hear about your kind words and high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.
the lease on my vehicle was ending so i stoped by de
the lease on my vehicle was ending so i stoped by de dealership to see some of the lease specials. Oscar was able to find a new 2024 Tiguan R-line and worked a deal with our dessire payment...
the lease on my vehicle was ending so i stoped by de
the lease on my vehicle was ending so i stoped by de dealership to see some of the lease specials. Oscar was able to find a new 2024 Tiguan R-line and worked a deal with our dessire payment...
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Napleton's Volkswagen of Sanford and we hope to see you again!
just tradded my 2022 Gti for a 2024 Golf R.
just tradded my 2022 Gti for a 2024 Golf R. Oscar and jonathan were able to work a deal . the procces was quick and easy ...
just tradded my 2022 Gti for a 2024 Golf R.
just tradded my 2022 Gti for a 2024 Golf R. Oscar and jonathan were able to work a deal . the procces was quick and easy ...
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we appreciate you choosing Napleton's Volkswagen of Sanford! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!
Great job to the staff not sure why they would get rated
Great job to the staff not sure why they would get rated lower I did take the time to read the recent 1 star and simply if your not ready to buy same day seems like the deal wasn’t finalized. You snooze you loose. Very impressed at the professionalism of the staff here had fun smiled and laughed
Great job to the staff not sure why they would get rated
Great job to the staff not sure why they would get rated lower I did take the time to read the recent 1 star and simply if your not ready to buy same day seems like the deal wasn’t finalized. You snooze you loose. Very impressed at the professionalism of the staff here had fun smiled and laughed
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thanks for your great review, and for giving our dealership such a high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.
Avoid at All Costs If I could give this dealership
Avoid at All Costs If I could give this dealership zero stars, I would. We drove over an hour multiple times, first to see and test drive and then to sign paperwork, for a car we were assured was ours, only to be met with complete incompetence and outright dishonesty. After signing, we were told that we could fund the downpayment in the morning since it was late at night by the time everything was said and done. We also weren't able to see the vehicle as they claimed it was in service for a pre-sale inspection. The next morning, we attempted multiple times to contact the dealership to fund the down payment, but they completely ignored our dozens of calls, texts, and messages left with reception. Despite our efforts to finalize the deal, we finally received a call two days later that the car was in transit to Chicago - they sold the car out from under us. This dealership wasted our time, misled us, and showed zero integrity. If you value your time and money, go anywhere else. If you must go here, I would avoid Berkay Kalkan (Sales), Jonathan Melendez, Muhammad, and Omar (Management).
Avoid at All Costs If I could give this dealership
Avoid at All Costs If I could give this dealership zero stars, I would. We drove over an hour multiple times, first to see and test drive and then to sign paperwork, for a car we were assured was ours, only to be met with complete incompetence and outright dishonesty. After signing, we were told that we could fund the downpayment in the morning since it was late at night by the time everything was said and done. We also weren't able to see the vehicle as they claimed it was in service for a pre-sale inspection. The next morning, we attempted multiple times to contact the dealership to fund the down payment, but they completely ignored our dozens of calls, texts, and messages left with reception. Despite our efforts to finalize the deal, we finally received a call two days later that the car was in transit to Chicago - they sold the car out from under us. This dealership wasted our time, misled us, and showed zero integrity. If you value your time and money, go anywhere else. If you must go here, I would avoid Berkay Kalkan (Sales), Jonathan Melendez, Muhammad, and Omar (Management).
- Customer service —
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. If you are willing to give us another chance, please contact us at (407) 365-9005 so we can understand your situation better in order to try and turn your experience around. Thank you, Napleton's Volkswagen of Sanford
I had my VW Jetta serviced here for a job I couldn’t do
I had my VW Jetta serviced here for a job I couldn’t do at home. From start to finish, it was one of the best dealership experiences I’ve had.
I had my VW Jetta serviced here for a job I couldn’t do
I had my VW Jetta serviced here for a job I couldn’t do at home. From start to finish, it was one of the best dealership experiences I’ve had.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your support! We're happy we could help. Please let us know if there is anything else we can do for you; we are more than happy to help!
Excellent service, Customer service made me feel at home.
Excellent service, Customer service made me feel at home. Definitely recommend. Never thought I would love in a Volkswagen until I got to Sanford! They got some options!
Excellent service, Customer service made me feel at home.
Excellent service, Customer service made me feel at home. Definitely recommend. Never thought I would love in a Volkswagen until I got to Sanford! They got some options!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Veloz, thanks for your great review and giving our dealership such a high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.