Skip to main content

Meet Ivan Merchan

Ivan Merchan headshot
Product Specialist
(42 reviews) certified badge

Contact seller

Select a Salesperson (optional)

Send message

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Notice. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Notice

DealerRater™ Certified
This employee is recognized for ensuring great customer service.

Reviews

Una muy mala experiencia no tengo el soporte de mi compra

Una muy mala experiencia no tengo el soporte de mi compra ni de mi pago han pasado 15 días y nadie me ayuda

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Easy way to understand all the details before buy a new

Easy way to understand all the details before buy a new car, no pressure, great customer service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Andres, Thank you for your very kind review. We are delighted to hear that your experiences with us, from start to finish, were so positive!

Ivan was amazing in helping us find our car.

Ivan was amazing in helping us find our car. He told us to trust him on delivering the best price possible and he definitely delivered. We are grateful for him and the team over at Kia

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Nyla, Thank you for providing us with a review of your experience at- City Kia. We are delighted to hear that Ivan was able to match you with the right car and within the price range you were looking for. Have fun showing off your new car!

Ivan provided outstanding customer service from beginning

Ivan provided outstanding customer service from beginning to end! He was incredibly attentive, patient, and professional throughout the entire process. Ivan made sure every question was answered, every detail was taken care of, and he went above and beyond to make sure I felt comfortable and confident. It’s clear that he truly cares about his clients and takes pride in what he does. I couldn’t be happier with the experience and would highly recommend Ivan to anyone looking for top-notch service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you so much for your kind words! We are thrilled to know that you enjoyed your recent experience with Ivan. We hope to see you again in the future, and you can bet that you will receive the same quick and easy service. It has been our pleasure helping you, and if you should have any other car related needs, we would love the opportunity to have you as our customer once again. Thank you for your recommendation!

Excellent service, knowledgeable staff, great

Excellent service, knowledgeable staff, great selection—this dealership made my car-buying experience stress-free and enjoyable!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

Sandro, Thank you for sharing your experience with us. We are pleased to hear that your vehicle services was hassle-free and convenient. Please let us know if there is anything else we can do for you, we would love to help.

It can be a little bigger and the waiting area can be a

It can be a little bigger and the waiting area can be a lot better and bigger with more amenities for the customers

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Lunda, Thank you for sharing your experience with us. We are delighted to hear that your service experience was so pleasant but just had a few concerns. Please give us a call at our dealership and we would love to assist you.

It needs a remodel coworkers need there own nice desk !

It needs a remodel coworkers need there own nice desk !! Kia does really well selling cars they need to improve!! But the employees are very friendly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Alejarendon, Thank you for your time and feedback. We are pleased to hear that your experience was a pleasant one just had a few concerns and questions. If you would like to further address these issues, give us a call at our dealership and ask for the Manager. We would love to assist you.

The best experience you can have in a dealer, kia team

The best experience you can have in a dealer, kia team are professionals and always provide excellent service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Vastie, we appreciate you taking the time to give us a 5 star review. We are so pleased that you consistently receive exceptional service. We look forward to assisting you with all of your automotive needs and safe travels.

I had an awesome experience at City Kia, so much so that

I had an awesome experience at City Kia, so much so that I bought a second vehicle 2 days later! Awesome team there!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Bluice, Thank you for sharing your experience with us and thank you for your loyalty to our dealership. We are delighted to hear that our sales team was able to provide you top-notch customer service that you returned within 2 day, Wow Congratulations!

Ivan was very attentive and showed great attention to

Ivan was very attentive and showed great attention to detail. He listened and explained everything well. He is friendly and customer focused. I’ve been in the customer service field all my life for over 40 years. I highly recommend Ivan as an excellent salesperson!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Juan, We appreciate you taking the time to write this great review. Painless and efficient visits are what we aim for, so it is pleasing to hear that Ivan took such great care of you. Enjoy your new vehicle and we look forward to seeing you in the future.