Melbourne BMW

This is the first time I have bought a car thru Melbourne BMW. I was treated with respect and not hassled. I took my car back to have something checked out and dealt with Raymond… he was very kind and personable and kept me updated the whole time. I would definitely go back there,

Eric has been my service advisor for years . He is wonderful! Always make every experience smooth and easy . Thank you Eric

A typical first class dealership. Took the car in for an oil change. They let me know what else was required. We did the work and the car was cleaned inside and out when they told us it was ready. They finished within the time that they said they would. Couldn’t ask for any better.

Eric is an excellent service advisor at Melbourne BMW. Always receive great service with great communication!

Nathan was professional and very pleasant to work with, I was able to get a loaner for the time being

Save yourself time by going to another BMW dealer. We were looking at the X5. They did not have the X5 with what we wanted Chris told us he would bring in the car we wanted. We set up an appointment ready to buy but when we got there he hadn’t even found the car. Then we started negotiating but then they would call back with a higher number. It truly was like a clown show. We ended up buying it from another dealer and got what we wanted and the price we wanted.

Don’t Trust This Dealership! I’m extremely disappointed with my experience at this dealership. I bought a BRAND NEW car here just a few months ago, and it’s been nothing but trouble since day one. Within the first day, driving it off the lot....an issue appeared on the dash. Front headlight sensor - I brought it back, and they claimed it was a “minor sensor issue” and supposedly fixed it — but it came back a week or so later. (They didn't fix anything the first time I brought it in clearly) Since then, the check engine light has come on. Had to bring the car in again for them to fix it. Keep in mind this is a BRAND NEW CAR. I trusted them because of the BMW brand. My other car - AUDI Q5 has not given me any issues! I regret ever buying from this place and wouldn’t recommend it to anyone.

STAY AWAY FROM THE SERVICE DEPT. Brought my BMW in for review of needed service. Long wait for final analysis. When I brought my car home I found gouges in my paint. I know they were new as I had just purchased the car a week ago and it’s been in my garage. Why would anyone want to do that to a car. Who knows what the competency is of these workers you can’t see. The car is beautiful and now it’s scratched up on multiple spots. A shame. Stay away.

They found fault code 133710 and partially worked thru test plan. Test plan ended due to time restrains on current service. Suggested to return for further diagnosis, but they did NOT mention the fault at all! Mileage in/out is also wrong: says 19,852 but actually was 22100! We are not a happy customer - not at all!

We had informed the dealership that we were on our way there from Jacksonville FL and we gave then our arrival time.. the travel would have been 2 hours and 45 minutes.. 20 min6 before we were to arrive, we call then to make sure that the car was cleaned up and ready for our test drive.. we were then told it had just sold... Frustration is not a even a word..we got off the hwy.. parked and found a great dealership in west palm Beach that had a brand new 2020 with just 15,000 miles on it, I payed cash and started to head home. Guess that dealership you send us to, don't care about building a life long relationship with clients.. their loss.