Reviews
I like car shopping but I don't normally enjoy the buying experience. Daniel and the Melbourne BMW team were awesome to work with. Purchased a beautiful pre-owned BMW X2 for my daughter. We couldn't be happier!
I like car shopping but I don't normally enjoy the buying experience. Daniel and the Melbourne BMW team were awesome to work with. Purchased a beautiful pre-owned BMW X2 for my daughter. We couldn't be happier!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Service was quick and convenient. Advisor kept me up to speed throughout the whole process. Thank you so much
Service was quick and convenient. Advisor kept me up to speed throughout the whole process. Thank you so much
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the fantastic review of our team! We appreciate your support and we hope to see you again at Melbourne BMW. Safe travels!
The service was performed in a diligent manner. The staff was very attentive and friendly, responding appropriately to my questions and concerns
The service was performed in a diligent manner. The staff was very attentive and friendly, responding appropriately to my questions and concerns
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for highlighting the attentiveness and professionalism of our team! We hope to welcome you back to Melbourne BMW in the future.
Minimum wait during the service. Service priced competitively. Saturday appointment available. Thought not as luxurious as that of Momentum BMW of Katy as TEXAS, the waiting room is moderate but comfortable, with free refreshments.
Minimum wait during the service. Service priced competitively. Saturday appointment available. Thought not as luxurious as that of Momentum BMW of Katy as TEXAS, the waiting room is moderate but comfortable, with free refreshments.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Wilson, we’re pleased to hear about your experience at Melbourne BMW. Thank you for your kind words and we hope to see you again soon!
The dealership service was okay, I was in for an oil change along with a noise issue. The survive team at the front desk is great, I was able to get a loaner vehicle however a notice that anything more than 75 miles in a day you will be charged per mile extra. The main issue I had was that the tech never reset the services notifications on the dash, resulting me to drive into the dealership again. The front team was able to take care of however based on the limited useage of loaner and having to go back in I gave a 4/5 stars.
The dealership service was okay, I was in for an oil change along with a noise issue. The survive team at the front desk is great, I was able to get a loaner vehicle however a notice that anything more than 75 miles in a day you will be charged per mile extra. The main issue I had was that the tech never reset the services notifications on the dash, resulting me to drive into the dealership again. The front team was able to take care of however based on the limited useage of loaner and having to go back in I gave a 4/5 stars.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Tommy. We apologize for the inconvenience caused by the service notification, but glad our front desk team could assist quickly. Your feedback will help improve our processes. Thank you for choosing Melbourne BMW!
The staff are very friendly and accommodating. They listened to my concerns and took care of my needs.
The staff are very friendly and accommodating. They listened to my concerns and took care of my needs.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Bob, thank you for sharing your fantastic feedback about our team! We'll be sure to share this with them and we hope to see you again at Melbourne BMW. Safe travels ahead!
Nathan is pleasant to work with and professional, the work on my car was done in a reasonable manner
Nathan is pleasant to work with and professional, the work on my car was done in a reasonable manner
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing a great review of Nathan and Melbourne BMW!
Eric is a great customer service advisor!!. Always willing to help his customers!! Wonderful experience!
Eric is a great customer service advisor!!. Always willing to help his customers!! Wonderful experience!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your wonderful feedback about Eric! We’re pleased to hear he provided outstanding service. We look forward to welcoming you back to Melbourne BMW.
Eric is always great at customer service and just a nice person to deal with.
Eric is always great at customer service and just a nice person to deal with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recommending Eric and Melbourne BMW! Don't hesitate to let us know the next time we can assist you.
Chris was out service advisor and was great. They gave us a loaner for lunch while we had a tire replaced and the oil changed. I would recommend this dealership for service.
Chris was out service advisor and was great. They gave us a loaner for lunch while we had a tire replaced and the oil changed. I would recommend this dealership for service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rob, thank you for sharing your feedback about Chris and the rest of our team! We hope to see you back at Melbourne BMW for all of your future auto needs. Safe travels!