[{"id":85188,"personPtyId":40205650,"firstName":"Phil","lastName":"Pettus","titleText":"Internet Consultant","shortBioText":"I am a retired U.S. Air Force Veteran. I am married and have 3 grown adult kids and 7 grandchildren. I have been in the auto sales business since May of 2011 and at Kelly Ford since October 2011. I currently work in the Internet Sales Department. I was nicknamed Dr. Phil so if you stop in the dealership please ask for Dr. Phil. I am always here to help.","emailTxt":"philpettus@gmail.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":295,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28256/employees/ff4a8c28bb78.jpg","drDealerId":28256,"dealerEmpStartDtUtc":"1317427200","industryStartDtUtc":"1304208000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":568182,"firstName":"Andre","lastName":"Mannain","titleText":"Sales Consultant","emailTxt":"amannain@kellyford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28256/employees/ecc561aaaa3c.jpg","drDealerId":28256,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":463732,"personPtyId":40203411,"firstName":"Derek","lastName":"Ertz-Berger","titleText":"Service Advisor","emailTxt":"dberger@kellyford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":33,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28256/employees/5e4a40efad0d.jpg","drDealerId":28256,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":399937,"personPtyId":40187652,"firstName":"Sean","lastName":"Krisanda","titleText":"Service Manager","emailTxt":"skrisanda@kellyford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":27,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28256/employees/8bdbe9324b2e.jpg","drDealerId":28256,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":563332,"firstName":"Damian","lastName":"Hall","titleText":"Sales 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Kelly Ford has always been a landmark here, and I am proud to be a part it! I hope that the service we provide meets your expectations. If you are dissatisfied for any reason, please do not hesitate to contact me before you leave, so that we can discuss any issues you may have and I can have the opportunity to make things right!","emailTxt":"fgwin@kellyford.com","combinedEmpAvgRatingNbr":3.6,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28256/employees/5c236edd730b.jpg","drDealerId":28256,"dealerEmpStartDtUtc":"1470009600","industryStartDtUtc":"938736000","certifiedEmployee":false,"deptDscrp":"Parts"},{"id":573400,"firstName":"Arthur","lastName":"Portnoff","titleText":"Sales Consultant","shortBioText":"worked in Calif and Las Vegas 20 yrs then Texas and new to Florida 1 yr in Melbourne","emailTxt":"aportnoff@kellyford.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28256/employees/933d4b16f0da.jpg","drDealerId":28256,"industryStartDtUtc":"873072000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":568890,"firstName":"Joe","lastName":"Wolfe","titleText":"Fleet Manager","emailTxt":"jwolfe@kellyford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28256/employees/7ed51c351f82.jpg","drDealerId":28256,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":391252,"personPtyId":40186530,"firstName":"Paul","lastName":"Cotton","titleText":"NEW CAR MANAGER","shortBioText":"Moved From The United Kingdom in 1994 , Worked with Ford since then, Glens Falls\r\nNew York , Then Asheville NC, Now Kelly Ford Melbourne","emailTxt":"pcotton@kellyford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28256/employees/39c9eb640a99.jpg","drDealerId":28256,"dealerEmpStartDtUtc":"980985600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":578935,"firstName":"DJ","lastName":"Weston","titleText":"Quick Lane Advisor","emailTxt":"dweston@kellyford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28256/employees/faf31fc57861.jpg","drDealerId":28256,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":602358,"firstName":"Patrick","lastName":"Pinchera","titleText":"Sales and Leasing Consultant","emailTxt":"ppinchera@kellyford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28256/employees/923fae82bedd.jpg","drDealerId":28256,"dealerEmpStartDtUtc":"1561939200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":598932,"firstName":"Ed","lastName":"Stallings","titleText":"Sales Consultant","emailTxt":"estallings@kellyford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28256/employees/7bfa96d4e99e.jpg","drDealerId":28256,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":614573,"firstName":"John","lastName":"Alligood","titleText":"Sales Consultant","emailTxt":"jalligood@kellyford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/28256/employees/48df4b31c98c.jpg","drDealerId":28256,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":608973,"firstName":"Michael","lastName":"Kabir","titleText":"Sales Consultant","shortBioText":"Hello, My name is Michael Kabir. 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Dealers  /   Melbourne, FL  /  Kelly Ford

Kelly Ford

4.9 out of 5 4.9
2895 reviews
776 Magnolia Ave Melbourne, FL 32935
Rectangle 48
Sales 10:00 AM - 6:00 PM
Service 8:00 AM - 6:00 PM

Kelly Ford Hours

Sales

Monday

10:00 AM - 6:00 PM

Tuesday

10:00 AM - 6:00 PM

Wednesday

10:00 AM - 6:00 PM

Thursday

10:00 AM - 6:00 PM

Friday

10:00 AM - 6:00 PM

Saturday

10:00 AM - 3:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 6:00 PM

Tuesday

8:00 AM - 6:00 PM

Wednesday

8:00 AM - 6:00 PM

Thursday

8:00 AM - 6:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

8:00 AM - 3:00 PM

Sunday

Closed

Inventory

USED
$16,208
2016 Ford Escape

FAIR PRICE

  • Exterior Color: Deep Impact Blue
  • Transmission: 6-SPEED AUTOMATIC
Free CARFAX Report
USED
$16,981
2018 Ford Escape

GOOD DEAL

  • Exterior Color: Oxford White
  • Interior Color: MEDIUM LIGHT STONE
  • Transmission: 6-SPEED AUTOMATIC
Free CARFAX 1-Owner Report
USED
$21,337
2018 Ford Edge

GOOD DEAL

  • Exterior Color: Ingot Silver Metallic
  • Interior Color: EBONY
  • Transmission: 6-SPEED AUTOMATIC
Free CARFAX 1-Owner Report
USED
$15,109
2018 Ford Fusion

GOOD DEAL

  • Exterior Color: Magnetic
  • Transmission: AUTOMATIC CVT
Free CARFAX Report
USED
$14,982
2018 Ford Fusion

GOOD DEAL

  • Exterior Color: Magnetic
  • Transmission: AUTOMATIC CVT
Free CARFAX 1-Owner Report

Our Employees

5.0 out of 5
(5.0) 295 reviews

Phil Pettus

Internet Consultant
5.0 out of 5
(5.0) 15 reviews

Andre Mannain

Sales Consultant
5.0 out of 5
(5.0) 33 reviews

Derek Ertz-Berger

Service Advisor
5.0 out of 5
(5.0) 27 reviews

Sean Krisanda

Service Manager
5.0 out of 5
(5.0) 17 reviews

Damian Hall

Sales Consultant
5.0 out of 5
(5.0) 11 reviews

Ryan Kurtz

Business Manager
5.0 out of 5
(5.0) 9 reviews

Justin Decker

Sales Consultant
5.0 out of 5
(5.0) 5 reviews

Joe Zahner

Sales Consultant
5.0 out of 5
(5.0) 107 reviews

Chuck Cooper

General Sales Manager
5.0 out of 5
(5.0) 11 reviews

Jim Wilson

Service Manager

 View All Employees
View All Employees

About Our Dealership

Dealer on Cars.com since June 2016

Photos & Videos

1
Photos

Reviews

4.9 out of 5 4.9
2895 lifetime reviews. Includes reviews of Kelly Ford from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

All Reviews purchase rob salesman service highly manager charlie personable knowledgeable service staff good hand service take deal phil polite courteous helpful pushy deal find pleasure to deal with
All Reviews purchase rob salesman service highly manager charlie personable knowledgeable service staff good hand service take
All Reviews purchase rob salesman service highly manager charlie personable knowledgeable service staff good hand service take deal phil polite courteous helpful pushy deal find pleasure to deal with
  • 5.0 out of 5
    Buying a Vehicle with No Hassles!!!!
    by Lisa from DealerRater.com
    October 12, 2019

    Phil Pettus made our experience very enjoyable when buying our Truck. He went out of his way to make us happy and get want we wanted. Sandy Smith did the... paperwok and I never bought a vehicle in such a timely manner. She did her Best to get us a great interest rate. Everyone involved was prompt to get everything accomplished quickly for us!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our... goals. Let us know if we can assist you again!Best,The Kelly Ford Team

    Worked with:
    Phil Pettus

    Internet Consultant

    (5.0) 295 reviews
    Sandra Smith

    Business Manager

    (4.9) 294 reviews
  • 5.0 out of 5
    Great Experience
    by jill from DealerRater.com
    October 12, 2019

    Just leased a 2020 Escape, everyone we dealt with at Kelly's were very helpful, Bob Dole went out of his way to keep us informed on every aspect of the... car. Will definitely use Kelly Ford again. Having Allstate on site is a bonus.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward t...o seeing you back again in the future. Take care!Best,The Kelly Ford Team

    Worked with:
    Johnnie Walsh

    Business Manager

    (4.8) 91 reviews

  • FEATURED REVIEW

    5.0 out of 5
    Fair and Honest
    by Super Satisfied from Melbourne,Florida
    March 18, 2011

    We spent way to much time shopping around just to return to the internet department and purchasing. They were up front and honest with pricing, we look... forward to our next purchase. p.s. They had the vehicles they said they did at the advertised price quoted.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    Outstanding service and treatment we received. A plus all...
    by CJ from DealerRater.com
    October 7, 2019

    Outstanding service and treatment we received. A plus all the way. Jim Wilson kept us updated and explained in detail about the concerns we were having....

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your great review, CJ! We're glad that we could provide you with a positive experience. If you ever need anything in the future, please ...don't hesitate to let us know. Take care!Best,The Kelly Ford Team

  • 5.0 out of 5
    We felt very welcomed from the beginning. We were made to...
    by SarahT from DealerRater.com
    October 6, 2019

    We felt very welcomed from the beginning. We were made to feel like the priority even with your fall festival going on. Damian went above and beyond for... us, and other people also kept asking if they could get us anything along the process. Damian, Amee, and Johnnie were all amazing to work with. Each one of them, and even Ryan who was just working beside us, made us feel like part of their family. We were able to talk with them and get to know them. We found some way to relate to everyone and felt like we were old friends. It was a great and welcoming experience.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our... goals. Let us know if we can assist you again!Best,The Kelly Ford Team

    Worked with:
    Damian Hall

    Sales Consultant

    (5.0) 17 reviews
    Ryan Kurtz

    Business Manager

    (5.0) 11 reviews
    Johnnie Walsh

    Business Manager

    (4.8) 91 reviews
  • 5.0 out of 5
    everyone was very helpful and considerate.
    by feef from DealerRater.com
    October 3, 2019

    Every person I had contact with was so very helpful.They did the insurance for me and the registration. They even drove me to the bank to get the down... payment

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward t...o seeing you back again in the future. Take care!Best,The Kelly Ford Team

    Worked with:
    Sandra Smith

    Business Manager

    (4.9) 294 reviews
    Arthur Portnoff

    Sales Consultant

    NOT RATED
  • 5.0 out of 5
    Superb Service! Derek Always Looks Out for His Customers!
    by ai4gk from DealerRater.com
    October 2, 2019

    Derek got me in for my oil change service. It was done right and on time. Derek recommended some additional things that should be done, but was not high-pressure... about it. That's how he is, and he always looks out for the customer.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. We will pass your feedback along... to the team!Best,The Kelly Ford Team

    Worked with:
    Derek Ertz-Berger

    Service Advisor

    (5.0) 33 reviews
  • 5.0 out of 5
    second purchase here
    by jphnp from DealerRater.com
    September 30, 2019

    This is my second ford truck I purchased here and the staff is awesome. I feel very comfortable dealing with Kelly Ford,both sales and service departments... do a great job. I would recommend this dealership to anyone wanting to purchase a Ford product.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ev...er require automotive assistance in the future, you won¿¿¿t hesitate to reach out to us.Best,The Kelly Ford Team

    Worked with:
    Johnnie Walsh

    Business Manager

    (4.8) 91 reviews
    Reggie Morton

    Sales Consultant

    (4.8) 71 reviews
  • 5.0 out of 5
    Great customer service and communication
    by 7378 from DealerRater.com
    September 26, 2019

    Kelly Ford was able to give me an appointment time that worked perfectly for me. As soon as I showed up, there was a friendly service advisor ready to... help me. My car was finished quickly and there was good communication via a phone call, text, and email.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with o...ur entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance.Best,The Kelly Ford Team

  • 5.0 out of 5
    Outstanding customer service!
    by BBeach from DealerRater.com
    September 26, 2019

    I had every aspect of my truck buying experience explained in detail without pressure, which is very important to me. II worked with Joe Zayner and Andre... Mannian. Excellent job Kelly Ford! I will be recommending your dealership to friends and family!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. We will pass your feedback along... to the team!Best,The Kelly Ford Team

    Worked with:
    Andre Mannain

    Sales Consultant

    (5.0) 15 reviews
    Joe Zahner

    Sales Consultant

    (5.0) 5 reviews
    Sandra Smith

    Business Manager

    (4.9) 294 reviews
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