Miami Lakes Automall - Chevrolet Kia Dod

Professionalism is something you will not find here! I've tried on 3 occasions! There won't be a fourth. I tried to deal in good faith I understand this was a business but was met with resistance and that "I could go elsewhere" attitude, so I left. Be prepared to walk away!

🚨 WARNING: THIS DEALERSHIP IS SCAMMING CUSTOMERS – KIA MIAMI LAKES If you’re thinking about buying a vehicle here, stop and read this carefully. What I’m about to share could happen to you too — and I don’t want anyone else to go through what I did. In May 2024, I bought a 2024 KIA Sorento from this dealership, trading in my Jeep Cherokee as part of the deal. The contract we signed clearly stated that the dealer would pay off my loan balance of $15,278.00. However, they only paid $14,980.33 — leaving a difference of $297.67 that I had to pay out of pocket. A direct violation of the signed contract! Since then, I’ve been to the dealership dozens of times. I spoke with the salesperson, the finance officer, and three different managers. The result? Empty promises. Lies. Wasted time. And not a single cent reimbursed. No one takes responsibility. But that’s not even the worst part… 🔧 During the first maintenance service: • They didn’t properly secure the engine cover, which bounced around under the hood while I was driving. • The engine was left covered in oil, and the interior was stained — the steering wheel and driver’s side door were smeared with grease. Zero care or professionalism. ⚠️ Life-threatening negligence: • During that same visit, they didn’t tighten the lug nuts on one of the wheels. I was driving on the highway with loose tires. It could’ve ended in a deadly accident. 💰 And now, the most outrageous part: • This week, I paid again for an oil change and tire rotation. I had marked the tires beforehand… and confirmed they NEVER did the rotation — but they charged for it anyway! This is the second time they’ve scammed me like this. How can anyone be sure they’re even changing the oil? I strongly recommend you take your vehicle to a trusted mechanic immediately to check and avoid major damage. This is not a mistake. This is a systematic practice of charging for services not performed, breaking contracts, negligence, and disrespecting customers. 👉 If you’re thinking about buying from KIA Miami Lakes, think again. ⚠️ You could be their next victim. 🛑 DO NOT TRUST this dealership. Sincerely, Alberto Altuve.

🚨 WARNING: THIS DEALERSHIP IS SCAMMING CUSTOMERS – KIA MIAMI LAKES If you’re thinking about buying a vehicle here, stop and read this carefully. What I’m about to share could happen to you too — and I don’t want anyone else to go through what I did. In May 2024, I bought a 2024 KIA Sorento from this dealership, trading in my Jeep Cherokee as part of the deal. The contract we signed clearly stated that the dealer would pay off my loan balance of $15,278.00. However, they only paid $14,980.33 — leaving a difference of $297.67 that I had to pay out of pocket. A direct violation of the signed contract! Since then, I’ve been to the dealership dozens of times. I spoke with the salesperson, the finance officer, and three different managers. The result? Empty promises. Lies. Wasted time. And not a single cent reimbursed. No one takes responsibility. But that’s not even the worst part… 🔧 During the first maintenance service: • They didn’t properly secure the engine cover, which bounced around under the hood while I was driving. • The engine was left covered in oil, and the interior was stained — the steering wheel and driver’s side door were smeared with grease. Zero care or professionalism. ⚠️ Life-threatening negligence: • During that same visit, they didn’t tighten the lug nuts on one of the wheels. I was driving on the highway with loose tires. It could’ve ended in a deadly accident. 💰 And now, the most outrageous part: • This week, I paid again for an oil change and tire rotation. I had marked the tires beforehand… and confirmed they NEVER did the rotation — but they charged for it anyway! This is the second time they’ve scammed me like this. How can anyone be sure they’re even changing the oil? I strongly recommend you take your vehicle to a trusted mechanic immediately to check and avoid major damage. This is not a mistake. This is a systematic practice of charging for services not performed, breaking contracts, negligence, and disrespecting customers. 👉 If you’re thinking about buying from KIA Miami Lakes, think again. ⚠️ You could be their next victim. 🛑 DO NOT TRUST this dealership. Sincerely, Alberto Altuve.

Excellent services and they do a great job and any questions you have they answer

I came to the Miami Lakes Chevrolet dealership to select and purchase a new truck. Jorge happily helped me with the selection and purchase of the vehicle. The entire process was enjoyable, and I highly recommend this dealership.

I had such a fantastic experience at Miami Lakes AutoMall, thanks to Miles and Lance! Miles was incredibly personable and attentive, making sure the vehicles I wanted to see were ready. He was super quick to find answer all my questions and kept the process moving smoothly. Then, Lance, the F&I Manager, really took the time to thoroughly explain every detail of the deal, ensuring I felt confident in my decision. For anyone looking to make their vehicle purchase a breeze, I highly recommend this dealership – just be prepared with your desired vehicles and communicate that beforehand with your sales reps! Honestly, this was the quickest car purchase I've ever made (a HUGE relief - since I was there to vacation for the weekend from the other coast!). Thank you, Miami Lakes AutoMall!

My name is Antonio Owens, and I am writing on behalf of my wife, Jessica Lugo, who recently experienced an ongoing and deeply troubling issue with a 2023 Chevy Malibu she purchased on March 18, 2025, from Toyota of Hollywood Used Cars on State Road 7. At the time of purchase, the vehicle had only 19,000 miles—a nearly new car by any standard. However, what followed was nothing short of a nightmare, and most importantly, a series of life-threatening mechanical failures that have not only compromised our safety but also shaken our faith in the dealerships and manufacturers responsible. On May 4th, while driving home through a busy and dangerous intersection, my wife experienced the unthinkable: the vehicle completely shut off in traffic, placing her in immediate danger. She was terrified, stuck in the middle of the road, and had to rely on strangers to help push the car to safety. This traumatic experience could have ended in tragedy. The next day, May 5th, my wife returned to Toyota of Hollywood to report the incident. Shockingly, the staff showed no willingness to inspect or assist with the issue, citing that it was a GMC vehicle—even though they had just sold it to her. Instead, the car was taken to a GMC dealership on State Road 7, where we were told after three days that the vehicle had been repaired. Yet on May 14th, disaster struck again. The car broke down in the middle of traffic for a second time, once more placing my wife in harm’s way and leaving her emotionally distraught. Despite her fears, she sought another opinion and brought the vehicle to Chevrolet of Miami Lakes on May 15th. They assured her the issue was resolved, returning the car to her on May 16th. Tragically, just moments after leaving the dealership, while driving to pick up our daughter from school, the car **shut down again—**in traffic. For the third time, she was stranded, panicked, and unsafe. On June 1st, after even more time in the shop, we were told the car had been driven all day by a technician and was "good to go." But when my wife went to pick up the vehicle, it failed to start—again. At this point, my wife is paying monthly for a car that is not drivable, not reliable, and not safe. It has broken down four times in traffic, each time putting her in immediate danger. Despite repeated assurances from multiple dealerships, no one has identified or fixed the core issue. This is completely unacceptable, and we are now being left with no choice but to pursue legal action. We are pleading for this issue to be addressed with the urgency, empathy, and seriousness it deserves. This is not merely a mechanical inconvenience—it is a direct threat to our safety and well-being. My wife has been placed in danger time and again due to gross negligence and repeated misdiagnoses. We expect a prompt and responsible resolution to this matter. Until then, we are documenting every step and preparing to escalate through legal, consumer protection, and media channels as necessary.

Hi I’m really happy with you guys you guys always give me good services?

Total lack of communication. No reach out from them after calling and leaving voicemails. I am very dissatisfied with this experience.

I had a great experience buying my new 2025 chevy Silverado. Great prices and discounts!