Reviews
The perfect service advisor!
The primary reason we have purchased many vehicles from South Bay Lexus is our Service Advisor Francisco Chavez. Francisco is always there for advice, professionalism, and to make sure our experience is smooth and rewarding. He is truly an asset to the company and appreciated and valued by the customers.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Barry, it's great to know that Francisco has consistently provided you with top-notch service at South Bay Lexus Torrance. We appreciate your loyalty and kind words about our team!
Great customer service
Even I am close to glendale lexus, I’ll Always go back to this branch for their exemplary service. Very accommodating and super nice people.the place is good too.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for your continued support, Dioni! We're proud to provide stand-out service and we look forward to seeing you next time at South Bay Lexus!
Happy customer…
Fernando Chavez always gives me excellent service. Very knowledgeable and keeps me informed as to the status of my car. It’s always a pleasure to work with him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're delighted to know that Fernando consistently provides excellent service for you at South Bay Lexus Torrance. We appreciate your kind words and look forward to assisting with any future needs!
Lexus Torrance is super dealer
Jessica Rodriguez was very good in accommodating her customers, very cordial and always on top of her work. She listens to all your requests. She immediately coordinates with other departments on your concerns.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Omar, we're delighted to know that Jessica provided you with excellent service at South Bay Lexus Torrance. We appreciate your feedback and look forward to assisting you again in the future!
Timothy Miller was awesome!
Timothy Miller was awesome!! He answered all the questions I had and made sure he tried his best to get me the vehicle I’ve always wanted!! Easy to work with and super reliable!! Great customers service!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sharde, we're delighted to know that Timothy provided you with such a great experience at South Bay Lexus Torrance. It's fantastic he could help get you into the vehicle of your dreams! Thanks for sharing this feedback.
South Bay Lexus made my buying experience easy.
Great buying experience at South Bay Lexus. Sachi Utsunomiya was the best. I highly recommend checking this dealership out if your looking for a vehicle. No stress, friendly and easy buying experience. Worth it!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're delighted to know you had a great buying experience with Sachi at South Bay Lexus Torrance! We strive for stress-free and friendly service. Thanks so much for recommending us, we appreciate it!
Smooth Experience
I’ve never had an easier car purchase experiencing. Excellent facility, courteous staff, smooth transaction from beginning to end. Talal Barikhan made it all very easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're delighted to know that your car-buying experience at South Bay Lexus was smooth and easy! We'll pass along the kind words to Talal and our team. Thanks for sharing this review with us!
Best guys!!
Fernando was humble and very professional. He made sure I had all the problems solved and got me a good loner car that I wanted to try driving.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Wali, it's great to know Fernando provided you with such a positive experience at South Bay Lexus Torrance. We're here for any future needs or questions you might have!
Unethical conduct
They post an excellent deals so to attract customers, but when you get there they tell you it just hot sold so they can lure you to their unsold ones! Not ethical at all
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Ahmed, I'm sorry to read about your experience. It's never our intention to mislead or disappoint our customers and we take feedback like this very seriously. We would appreciate the opportunity to discuss this matter further with you if you're willing. Please reach out at your earliest convenience so we can address any concerns directly. Thank you, Johnny Hong - General Sales Manager - 424-203-7208
You kept your word after the disagreement, and I
You kept your word after the disagreement, and I appreciated that I was able to buy the car I wanted from your dealership R E Hollander
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're glad to know that we were able to help you find the right vehicle at South Bay Lexus Torrance. We appreciate your trust in us, thank you for choosing our dealership!