Reviews
Fernando is a BEAST!!!
Fernando, is a BEAST!!! He is definitely a Service Advisor that will take every detail to its complete fullest. He will listen, and care for the customer. You definitely won’t be disappointed with his service at South Bay Lexus. Great service, great employee, always a complete and happy customer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the great review! We appreciate your support and are happy to hear that Fernando went above and beyond to assist with your vehicle. Drive safely, and we hope to see you back again at South Bay Lexus of Torrance!
Service Professionals
2 car purchases in past 11 years - sales department has been great and the service department has been excellent. Most recent experience with Jerry in the service department was timely, efficient and professional. THANK YOU JERRY!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Lee - We are so grateful to have you as a returning customer! Thank you for choosing South Bay Lexus Torrance and for sharing your kind words about Jerry. Safe travels ahead!
Very professional and competent in their service. Easy...
Very professional and competent in their service. Easy to communicate. Service area clean and organized.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent Service Received
The quality of service was excellent. Gerardo was a pleasure to deal with. I appreciated the excellent service I received! The service here has always been excellent. It’s nice to see that level of consistency.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are always happy to help you out! Thanks for supporting South Bay Lexus, Christopher. We hope to see you again soon!
Thank you very much for fixed my car problems,I’m very...
Thank you very much for fixed my car problems,I’m very happy with it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ever drive from San Diego to Torrance (approx 100 mi) on...
Ever drive from San Diego to Torrance (approx 100 mi) on a Saturday of a holiday weekend? Tim and South Bay Lexus made it worth it! After the 2.5 hr drive Tim greeted me with personable professionalism and outstanding customer service. I get valued and appreciated as an individual individual, not just another customer. He was gracious and pat6as I walked through making my decision between 3 cars. No pressure are hard sale tactics. The entire process was a pleasure from start to finish. The entire team at South Bay did a great job. Kudos also to (another) Tim in the back office, and to Adriana the receptionsit. These are the people behind Lexus' famous customer service! (On mobile, excuse any type-o's).
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks so much for making the long trip over to South Bay Lexus for your vehicle! It's great that Tim was professional, gracious, and wonderful to work with. Thanks for trusting us to score you your vehicle! We appreciate your business and wish you many happy miles in your vehicle.
Another great experience at Lexus South Bay!
I recently leased my second ES350 from Mohammad Hakim at South Bay Lexus. His relaxed manner, patience and willingness to go the extra mile to make sure I find exactly what I’m looking for makes the experience feel like you’re just spending the day with a friend rather than a salesperson. I highly recommend this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Cheryl, thank you for taking the time to share! We strive to deliver a seamless purchase experience, and hearing that this was reflected in your time working with Mohammad made our day. Drive safely in your new Lexus ES 350, and enjoy it! We hope to see you back again at South Bay Lexus of Torrance!
Go see David at South Bay Lexus!
We had the pleasure of working with David Mata that sold us our beautiful RX350 F Sport. David was absolutely wonderful, not pushy or hard selling and I appreciate that. I don't like going to car dealers because the sales people are like vultures and talk your ear off, but not David. He was professional and didn't pressure us or make me feel like his life was depending on this sale. We had been to 3 other dealers and walked away from them all. David made me feel comfortable and let us make our decision without pressure. Thank you so much David Mata, we love our new car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on your new Lexus RX 350 F Sport, Annette! There's nothing better than hearing from a happy customer so thank you for taking the time to let us know about your experience working with David. We will certainly let him know his can-do attitude and professionalism made your buying journey a pleasant one. Enjoy the new ride and thanks for choosing South Bay Lexus Torrance!
The service tech, Brian Jones was very knowledgeable,...
The service tech, Brian Jones was very knowledgeable, helpful & professional during my recent visit for service. I'll be back!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Treated with kindness and Professionalism!
I arrived at dealership, was immediately attended. I ask for Ramon Williams, the gentleman immediately called Ramon. I got to say Ramon Williams was professional, was all questions asked, Ramon explained everything in simple terms. Ramon's customer service was Excellent, I would definitely come to see Ramon Williams if I was in need of another Lexus. I will definitely be doing my maintenance at Lexus. Thank you Ramon for taking the time to serve my wife and I.I highly Recommend Ramon at Lexus on Crenshaw Blvd, Torrance, CA 92505
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ramiro, thank you for taking the time to review us! We appreciate your support and are happy to hear that you had such a successful purchase experience working with Ramon and the South Bay Lexus of Torrance team. Drive safely, and we hope to see you back again down the road!