INFINITI of Ontario

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4.9
(2,153 reviews)
Visit INFINITI of Ontario
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–3:00pm
Sunday 10:00am–7:00pm Closed
New (909) 480-4138 (909) 480-4138
Used (909) 962-8945 (909) 962-8945
Service (909) 962-8943 (909) 962-8943

Inventory

See all 124 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since January 2018.
We have activated our best practices plan for reducing the possible exposure from community spread. Contact us for more information on our store-to-door sales and delivery process. INFINITI of Ontario offers an impressive selection of new and pre-owned INFINITI vehicles in Ontario CA. Our staff makes the process of buying your next vehicle easy. Browse our complete inventory of new and pre-owned INFINITI vehicles and learn more about our various financing options. Schedule a personal one-on-one guest drive online or stop by INFINITI of Ontario and talk to us in person. Our goal is to get you behind the wheel of your own INFINITI!
We are a values-driven automotive retailing company committed to doing Right Things Right!

Service center

Phone number (909) 962-8943

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–3:00pm
Sunday
Closed

Meet our employees

View all 28 employees View less employees

Reviews

4.9
(2,153 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Ontario from DealerRater.

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1.0

The service took to long and we had to return several

The service took to long and we had to return several times to have our recently purchased car repaired. We purchased a CPO which we were told, believed, and given documentations that showed our car was thoroughly inspected. A month later it was in the service department for repairs. Major repairs, which took three weeks before my car was returned. Then two days later another problem came up and the car was parked for two weeks until the shop had an opening for the repair. It's disappointing that the CPO car that we purchased wasn't thoroughly inspected as stated. We asked for help from the salesman that sold us the car. He was more defensive than helpful. We had to get the service manager involved, even through he wasn't aware of our problem, he did what he could to help.

1.0

The service took to long and we had to return several

The service took to long and we had to return several times to have our recently purchased car repaired. We purchased a CPO which we were told, believed, and given documentations that showed our car was thoroughly inspected. A month later it was in the service department for repairs. Major repairs, which took three weeks before my car was returned. Then two days later another problem came up and the car was parked for two weeks until the shop had an opening for the repair. It's disappointing that the CPO car that we purchased wasn't thoroughly inspected as stated. We asked for help from the salesman that sold us the car. He was more defensive than helpful. We had to get the service manager involved, even through he wasn't aware of our problem, he did what he could to help.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Outstanding customer service.

Outstanding customer service. Mr. Lopez went the extra miles for me, from the beginning to the end.

5.0

Outstanding customer service.

Outstanding customer service. Mr. Lopez went the extra miles for me, from the beginning to the end.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Vivienne, Thank you for the kind post and 5 stars review. I will be sure to share you accolades with both Saul and Luis, I know how grateful they will be... Thank you again, Cordy Cerami

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5.0

Outstanding customer service from the beginning of the

Outstanding customer service from the beginning of the purchase, until the delivery. In addition, the dealership continues to follow up to make sure I am understanding the new vehicle.

5.0

Outstanding customer service from the beginning of the

Outstanding customer service from the beginning of the purchase, until the delivery. In addition, the dealership continues to follow up to make sure I am understanding the new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you again, Vivienne for your incredibly kind comments and taking the time to post them... Cordy Cerami

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5.0

Great service fast and efficient service very friendly

Great service fast and efficient service very friendly and professional Mike was very helpful transparent made sure I knew that was going on and what time frame they would be finished

5.0

Great service fast and efficient service very friendly

Great service fast and efficient service very friendly and professional Mike was very helpful transparent made sure I knew that was going on and what time frame they would be finished

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to post your 5 stars review and your super kind comments about Mike and your recent service experience. I will be sure to share your post with Mike and the rest of the service team, I know how much they will appreciate it... Thank you again, Cordy Cerami

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5.0

Truly exceptional experience John Yarber was a

Truly exceptional experience John Yarber was a tremendous help He went above and beyond to make sure everything was complete as for what I went to have serviced on my vehicle I will be definitely going back to have my vehicle serviced at Infiniti of Ontario and I will be asking for John Yarber to my service advisor

5.0

Truly exceptional experience John Yarber was a

Truly exceptional experience John Yarber was a tremendous help He went above and beyond to make sure everything was complete as for what I went to have serviced on my vehicle I will be definitely going back to have my vehicle serviced at Infiniti of Ontario and I will be asking for John Yarber to my service advisor

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Timothy, Thank you for the super kind accolades regarding John in our service department. I will make sure to share your comments with him and the rest of the team, I know how truly grateful they will be... Thank you again, Cordy Cerami

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5.0

Jorge Aragon was very honest and friendly and

Jorge Aragon was very honest and friendly and accommodating to my needs and financial capability. TJ Boldt went out of his way to explain the finance contract

5.0

Jorge Aragon was very honest and friendly and

Jorge Aragon was very honest and friendly and accommodating to my needs and financial capability. TJ Boldt went out of his way to explain the finance contract

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Dina, Thank you for the review. We appreciate you taking the time. Hope that you enjoy your Q50. Regards, - Andrew A.

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5.0

I went in to purchase my Qx60 in May of 2023.

I went in to purchase my Qx60 in May of 2023. Jorge helped us out with our puchase. He was very knowledgeable with my car option. He knew what he was saying and added a few stories to go along. I love it when they make us feel at home. I went back in 6 months later for service on my car. They got it back to me in a timely manner and all the staff was very friendly. From the moment i got off my car to the moment i picked up my car. Great experience at Infinity of Ontario. Will be coming back for sure and will refer my friends and family.

5.0

I went in to purchase my Qx60 in May of 2023.

I went in to purchase my Qx60 in May of 2023. Jorge helped us out with our puchase. He was very knowledgeable with my car option. He knew what he was saying and added a few stories to go along. I love it when they make us feel at home. I went back in 6 months later for service on my car. They got it back to me in a timely manner and all the staff was very friendly. From the moment i got off my car to the moment i picked up my car. Great experience at Infinity of Ontario. Will be coming back for sure and will refer my friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Claudia, Thank you for your continued support and for taking the time to post your incredibly kind comments. I will be sure to share your accolades with the entire team, I know how truly grateful they will be... Thank you again, Cordy Cerami

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5.0

Saul was very thorough and communicative which allowed me

Saul was very thorough and communicative which allowed me to buy my dream car. I also want to thank Erick and the Luis in the finance team that helped make this dream a reality. 100% recommend them.

5.0

Saul was very thorough and communicative which allowed me

Saul was very thorough and communicative which allowed me to buy my dream car. I also want to thank Erick and the Luis in the finance team that helped make this dream a reality. 100% recommend them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Behnam, We are all very pleased to be able to fulfill your dream car request. I will be sure to share your accolades with Eric Luis and Saul, I know how truly grateful they will be. Enjoy your new car... Thank you, Cordy Cerami

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5.0

Very impressed with the whole process quick and easy.

Very impressed with the whole process quick and easy. My husband works for a different manufacturer and he was impressed as well.

5.0

Very impressed with the whole process quick and easy.

Very impressed with the whole process quick and easy. My husband works for a different manufacturer and he was impressed as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to post your 5 stars review. The entire team always appreciates a great review... Thank you again, Cordy Cerami

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5.0

This dealership is wonderful great service I would

This dealership is wonderful great service I would recommend to everyone and my coworkers for sure

5.0

This dealership is wonderful great service I would

This dealership is wonderful great service I would recommend to everyone and my coworkers for sure

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

John, Thank you for the recommendations and kind words. I will share your post with Saul and the team, I know that they will truly appreciate it. Enjoy your new ride... Thank you again, Cordy Cerami

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