Reviews
Write a reviewThe service took to long and we had to return several
The service took to long and we had to return several times to have our recently purchased car repaired. We purchased a CPO which we were told, believed, and given documentations that showed our car was thoroughly inspected. A month later it was in the service department for repairs. Major repairs, which took three weeks before my car was returned. Then two days later another problem came up and the car was parked for two weeks until the shop had an opening for the repair. It's disappointing that the CPO car that we purchased wasn't thoroughly inspected as stated. We asked for help from the salesman that sold us the car. He was more defensive than helpful. We had to get the service manager involved, even through he wasn't aware of our problem, he did what he could to help.
The service took to long and we had to return several
The service took to long and we had to return several times to have our recently purchased car repaired. We purchased a CPO which we were told, believed, and given documentations that showed our car was thoroughly inspected. A month later it was in the service department for repairs. Major repairs, which took three weeks before my car was returned. Then two days later another problem came up and the car was parked for two weeks until the shop had an opening for the repair. It's disappointing that the CPO car that we purchased wasn't thoroughly inspected as stated. We asked for help from the salesman that sold us the car. He was more defensive than helpful. We had to get the service manager involved, even through he wasn't aware of our problem, he did what he could to help.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Outstanding customer service.
Outstanding customer service. Mr. Lopez went the extra miles for me, from the beginning to the end.
Outstanding customer service.
Outstanding customer service. Mr. Lopez went the extra miles for me, from the beginning to the end.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Vivienne, Thank you for the kind post and 5 stars review. I will be sure to share you accolades with both Saul and Luis, I know how grateful they will be... Thank you again, Cordy Cerami
Outstanding customer service from the beginning of the
Outstanding customer service from the beginning of the purchase, until the delivery. In addition, the dealership continues to follow up to make sure I am understanding the new vehicle.
Outstanding customer service from the beginning of the
Outstanding customer service from the beginning of the purchase, until the delivery. In addition, the dealership continues to follow up to make sure I am understanding the new vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you again, Vivienne for your incredibly kind comments and taking the time to post them... Cordy Cerami
Great service fast and efficient service very friendly
Great service fast and efficient service very friendly and professional Mike was very helpful transparent made sure I knew that was going on and what time frame they would be finished
Great service fast and efficient service very friendly
Great service fast and efficient service very friendly and professional Mike was very helpful transparent made sure I knew that was going on and what time frame they would be finished
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to post your 5 stars review and your super kind comments about Mike and your recent service experience. I will be sure to share your post with Mike and the rest of the service team, I know how much they will appreciate it... Thank you again, Cordy Cerami
Truly exceptional experience John Yarber was a
Truly exceptional experience John Yarber was a tremendous help He went above and beyond to make sure everything was complete as for what I went to have serviced on my vehicle I will be definitely going back to have my vehicle serviced at Infiniti of Ontario and I will be asking for John Yarber to my service advisor
Truly exceptional experience John Yarber was a
Truly exceptional experience John Yarber was a tremendous help He went above and beyond to make sure everything was complete as for what I went to have serviced on my vehicle I will be definitely going back to have my vehicle serviced at Infiniti of Ontario and I will be asking for John Yarber to my service advisor
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Timothy, Thank you for the super kind accolades regarding John in our service department. I will make sure to share your comments with him and the rest of the team, I know how truly grateful they will be... Thank you again, Cordy Cerami
Jorge Aragon was very honest and friendly and
Jorge Aragon was very honest and friendly and accommodating to my needs and financial capability. TJ Boldt went out of his way to explain the finance contract
Jorge Aragon was very honest and friendly and
Jorge Aragon was very honest and friendly and accommodating to my needs and financial capability. TJ Boldt went out of his way to explain the finance contract
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Dina, Thank you for the review. We appreciate you taking the time. Hope that you enjoy your Q50. Regards, - Andrew A.
I went in to purchase my Qx60 in May of 2023.
I went in to purchase my Qx60 in May of 2023. Jorge helped us out with our puchase. He was very knowledgeable with my car option. He knew what he was saying and added a few stories to go along. I love it when they make us feel at home. I went back in 6 months later for service on my car. They got it back to me in a timely manner and all the staff was very friendly. From the moment i got off my car to the moment i picked up my car. Great experience at Infinity of Ontario. Will be coming back for sure and will refer my friends and family.
I went in to purchase my Qx60 in May of 2023.
I went in to purchase my Qx60 in May of 2023. Jorge helped us out with our puchase. He was very knowledgeable with my car option. He knew what he was saying and added a few stories to go along. I love it when they make us feel at home. I went back in 6 months later for service on my car. They got it back to me in a timely manner and all the staff was very friendly. From the moment i got off my car to the moment i picked up my car. Great experience at Infinity of Ontario. Will be coming back for sure and will refer my friends and family.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Claudia, Thank you for your continued support and for taking the time to post your incredibly kind comments. I will be sure to share your accolades with the entire team, I know how truly grateful they will be... Thank you again, Cordy Cerami
Saul was very thorough and communicative which allowed me
Saul was very thorough and communicative which allowed me to buy my dream car. I also want to thank Erick and the Luis in the finance team that helped make this dream a reality. 100% recommend them.
Saul was very thorough and communicative which allowed me
Saul was very thorough and communicative which allowed me to buy my dream car. I also want to thank Erick and the Luis in the finance team that helped make this dream a reality. 100% recommend them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Behnam, We are all very pleased to be able to fulfill your dream car request. I will be sure to share your accolades with Eric Luis and Saul, I know how truly grateful they will be. Enjoy your new car... Thank you, Cordy Cerami
Very impressed with the whole process quick and easy.
Very impressed with the whole process quick and easy. My husband works for a different manufacturer and he was impressed as well.
Very impressed with the whole process quick and easy.
Very impressed with the whole process quick and easy. My husband works for a different manufacturer and he was impressed as well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to post your 5 stars review. The entire team always appreciates a great review... Thank you again, Cordy Cerami
This dealership is wonderful great service I would
This dealership is wonderful great service I would recommend to everyone and my coworkers for sure
This dealership is wonderful great service I would
This dealership is wonderful great service I would recommend to everyone and my coworkers for sure
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
John, Thank you for the recommendations and kind words. I will share your post with Saul and the team, I know that they will truly appreciate it. Enjoy your new ride... Thank you again, Cordy Cerami