INFINITI of Ontario

The service took to long and we had to return several times to have our recently purchased car repaired. We purchased a CPO which we were told, believed, and given documentations that showed our car was thoroughly inspected. A month later it was in the service department for repairs. Major repairs, which took three weeks before my car was returned. Then two days later another problem came up and the car was parked for two weeks until the shop had an opening for the repair. It's disappointing that the CPO car that we purchased wasn't thoroughly inspected as stated. We asked for help from the salesman that sold us the car. He was more defensive than helpful. We had to get the service manager involved, even through he wasn't aware of our problem, he did what he could to help.

Outstanding customer service. Mr. Lopez went the extra miles for me, from the beginning to the end.

Outstanding customer service from the beginning of the purchase, until the delivery. In addition, the dealership continues to follow up to make sure I am understanding the new vehicle.

Great service fast and efficient service very friendly and professional Mike was very helpful transparent made sure I knew that was going on and what time frame they would be finished

Truly exceptional experience John Yarber was a tremendous help He went above and beyond to make sure everything was complete as for what I went to have serviced on my vehicle I will be definitely going back to have my vehicle serviced at Infiniti of Ontario and I will be asking for John Yarber to my service advisor

Jorge Aragon was very honest and friendly and accommodating to my needs and financial capability. TJ Boldt went out of his way to explain the finance contract

I went in to purchase my Qx60 in May of 2023. Jorge helped us out with our puchase. He was very knowledgeable with my car option. He knew what he was saying and added a few stories to go along. I love it when they make us feel at home. I went back in 6 months later for service on my car. They got it back to me in a timely manner and all the staff was very friendly. From the moment i got off my car to the moment i picked up my car. Great experience at Infinity of Ontario. Will be coming back for sure and will refer my friends and family.

Saul was very thorough and communicative which allowed me to buy my dream car. I also want to thank Erick and the Luis in the finance team that helped make this dream a reality. 100% recommend them.

Very impressed with the whole process quick and easy. My husband works for a different manufacturer and he was impressed as well.

This dealership is wonderful great service I would recommend to everyone and my coworkers for sure