Gunther Volkswagen Fort Lauderdale

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
52 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    September 7, 2020

    Horrible service - my niece purchased a car July 25th 2020 and the car has been in the service 4 times already and still has issues. So aggravating and... sickening

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    October 29, 2019

    Ripoff company.!! The service department techs are a bunch of crooked liars... We’ve taken our car for repairs for over two years for the same problems.... We have paperwork and documentation to prove all the service visits.! The car has multiple recalls which are yet to be fixed. We continue getting the runaround being sent back and forth to their different locations. This is by far the worst car experience EVER! We are in contact with the Volkswagen, and are contacting every news channel. Next step, attorneys. They will not get away with this ripoff!! Looking for any all others who have been ripped off by this company. Message me directly.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • October 1, 2011

    I went there to buy a used Pathfinder I found advertised on the internet. (Yes, at a VW dealer)From the time that I called throughout the whole buying... experience they were very friendly and helpful. No pushy sales people or sales tactics, so we were very comfortable with our purchase. I was dreading going in to a dealership to buy a used vehicle, but this experience was very positive, and I am very happy with my purchase.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    September 20, 2019

    Although it was a busy friday,aleks was professional and cheerful. Jacque was happy to drive me home,gave me his card for the return trip. Not only did... he call to tell me the car was ready and he was on his way. Even called once he had arrived,wow! Pick up was a breeze,and the bill was low! made my day!! thank you x

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    December 4, 2018

    I am following up on the previous review to which I received a reply to. I am sure they don't even know who posted it as my "sister" has never been in... that dealership, but I guess its another unsatisfied customer. It is not about some deals not being able to me met as I understand that all offers from customers cannot be taken, but this was a firm quote from sales at Gunther and I have it in writing. This was about giving a firm quote and then changing it, that is deceitful and incorrect.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Joseph, as we stated before: our dealership has not earned our reputation through playing games with our customers. We would love nothing more than to... earn your business, but please understand that the monthly payment you had recieved from us was nothing more than a ballpark estimate. Feel free to reach out to Joe or stop by if you are still in the market for a Volkswagen with Gunther. It would be a pleasure for us to work together in order to strike a deal that you are more comfortable with.

  • 1.0 out of 5
    June 28, 2018

    James job told me nothing but lies untill i spoke to the sales manager who told me the truth wich was that james job lied about everything made me wait... two weeks for nothing

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    No, thank you for taking the time to leave us a review. We apologize for your inconvenience and that you were not 100% satisfied with your experience ...with James. Your feedback is very valuable to us which is why I will bring this up with management to prevent situations like these from happening in the future.

  • 1.0 out of 5
    January 23, 2018

    Gunther VW is probably the worst car dealer I have been to in my life. They are extremely rude and is a miracle they are still in business. Do not go to... Gunther because you will be shocked by their lack of professionalism. Bad customer service and bad experience you will have if you go there.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    January 23, 2018

    These people in Gunther have no manners and treat the customers with no respect whatsoever. Stay away from these people and never go to Gunther and do... not approach that dealership. The way they treat customers it is a miracle they are still in business. Not for long i guess.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    February 28, 2017

    Leased two cars and James truly was a Jen. He did what most car sales men don't do... he listened. Truly an exceptional experience, especially since I... know VW dealers... have now leased a total of 5 VW cars in the last 6 years

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    B we appreciate your five star review. Glad you had a great and easy going time here at Gunther VW. Thank you for choosing us, we look forward to keep... serving you in the future. Enjoy your two new cars!

  • 5.0 out of 5
    February 17, 2017

    My next car will also come from Gunther. Frank the salesman and Mark the manager are the best. No pressure sales just a great car buying exp.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Brian thank you for taking the time to write us this five star feedback. Frank and Mark are very hard worker and always goes above and beyond for ther...e customers. Thank you for choosing us, and enjoy your new car.

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