Reviews
Write a reviewThey Don't Care
I have been dealing with King Hyundai (Russ)for about 10 years now and I have not had a bad experience until today. I finally traded up all my past vehicles from the Elantra to the Kona to the Tucson and now finally to the Calypso Red 2022 Santa Fe ($30K) that my wife absolutely loves. Well we leased this vehicle on 7/12/21 and within the first week realized there was a heavy chemical odor coming from the interior. No problem we took it back and was told they would do an ozone treatment to remove the odor. We picked up the car a few days later only to find the chemical odor was gone and now the car wreaked of a Bleach/Hydrogen Peroxide stink that was so potent it actually gave my wife an Asthma attack. We were told to drive the car with the windows down and park the car with them down also. As stupid as that sounded in Florida (100 degrees) I did it and the stink never went away. I took it back again and was told they would shampoo the insides to get rid of the odor. By this time we have owned the car for a month and my wife has only been able to drive it once. Well the shampooing never fixed the problem and when my wife broke down in tears at the dealership that her perfect color SUV was not safe for her to drive due to her being Asthmatic and she couldn't sit more than 5 minutes in the vehicle without having breathing problems. At this point the vehicle became a health hazard to the driver and there was no way she would be able to drive it so what does the dealership do about it? They had the audacity to tell us that they can put us in a Kona ($24K) that costs $6K less for an additional $2K down and $100 more a month. WTH did I just hear? This was their solution, and they were not willing to do anything else especially for a long time faithful customer like us. They tried to sell us another vehicle and charge more money instead of trying to help solve the problem at hand and call it for what it was "A Lemon". I have never seen a dealership sink so low to lose a customer in such a way. My wife loves her Santa Fe, that's why she bought it and these xxxxxxxx want to make money off this defected vehicle and sell us something else that costs less for more money. Makes no sense and now we are totally disgusted for the lack of responsibility they are taking on this case and are willing to let my wife drive a vehicle that may eventually end up sending her back to the hospital. Buyers please be weary, contact me for further info we will be happy to share all the stress and turmoil this has caused us, I guess they really don't care about their long term customers any more. They won't even reach out to text us and say sorry or that they will try to work something out, nothing. I guess now we take it to the next level and see how that works out. Update: I took my own Tucson to North Fort Lauderdale Subaru and dealt with Mohammed, best experience ever. We will never deal with King again. Lets not even get started on the $691 refund they are refusing to give back to me or a service contract that was never used. Just be careful guys they are not out for your best interest.
I have been dealing with King Hyundai (Russ)for about 10...
I have been dealing with King Hyundai (Russ)for about 10 years now and I have not had a bad experience until today. I finally traded up all my past vehicles from the Elantra to the Kona to the Tucson and now finally to the Calypso Red 2022 Santa Fe ($30K) that my wife absolutely loves. Well we leased this vehicle on 7/12/21 and within the first week realized there was a heavy chemical odor coming from the interior. No problem we took it back and was told they would do an ozone treatment to remove the odor. We picked up the car a few days later only to find the chemical odor was gone and now the car wreaked of a Bleach/Hydrogen Peroxide stink that was so potent it actually gave my wife an Asthma attack. We were told to drive the car with the windows down and park the car with them down also. As stupid as that sounded in Florida (100 degrees) I did it and the stink never went away. I took it back again and was told they would shampoo the insides to get rid of the odor. By this time we have owned the car for a month and my wife has only been able to drive it once. Well the shampooing never fixed the problem and when my wife broke down in tears at the dealership that her perfect color SUV was not safe for her to drive due to her being Asthmatic and she couldn't sit more than 5 minutes in the vehicle without having breathing problems. At this point the vehicle became a health hazard to the driver and there was no way she would be able to drive it so what does the dealership do about it? They had the audacity to tell us that they can put us in a Kona ($24K) that costs $6K less for an additional $2K down and $100 more a month. WTH did I just hear? This was their solution, and they were not willing to do anything else especially for a long time faithful customer like us. They tried to sell us another vehicle and charge more money instead of trying to help solve the problem at hand and call it for what it was "A Lemon". I have never seen a dealership sink so low to lose a customer in such a way. My wife loves her Santa Fe, that's why she bought it and these xxxxxxxx want to make money off this defected vehicle and sell us something else that costs less for more money. Makes no sense and now we are totally disgusted for the lack of responsibility they are taking on this case and are willing to let my wife drive a vehicle that may eventually end up sending her back to the hospital. Buyers please be weary, contact me for further info we will be happy to share all the stress and turmoil this has caused us, I guess they really don't care about their long term customers any more. They won't even reach out to text us and say sorry or that they will try to work something out, nothing. I guess now we take it to the next level and see how that works out. Update: I took my own Tucson to North Fort Lauderdale Subaru and dealt with Mohammed, best experience ever. We will never deal with King again. Lets not even get started on the $691 refund they are refusing to give back to me or a service contract that was never used. Just be careful guys they are not out for your best interest.
1.5 months in service—and still not repaired
Took our Santa Fe in to repair an oil leak around Spring Break. Returned with oil still leaking after a week or so. Back to the dealer. Rep kept giving inconsistent estimate of when car would be ready—but called to say “Come get it” a day after he said it would be another 5 days or so. Still leaking. We snowbirds returned to PA, made arrangements for friends there to deal with pickup/drop off. They’ve had the car since April 26. Today is June 17. They have not once contacted me, and responses to my inquiries have largely been vague “We’re getting to it.” Good luck if you want warranty’s service from this place.
Awesome car buying experience with Eric Shelly...
Awesome car buying experience with Eric Shelly 👍👍 Everything was quick and we love our new Palisade. It was really a pleasure to work with Eric. Awesome guy 👍
I really don't recommend this dealer, I went through one...
I really don't recommend this dealer, I went through one of the most embarrassing situations of my life, I spent 4 hours for nothing, I went with my wife to buy a 2022 tucson, I gave all the information to finance the car, and the answer I got was that I had been approved to do the financing, I put all my things in the new car, and after another hour the finance manager said that I could not be approved in the car, I never thought about going through a situation like this, I lost 5 hours of my time for nothing, the car would be for my wife and ward was practically already in the car, when the finance guy said he didn't have the approval, I'll never go back to that place, I'll call the custom service and talk to the customer of the brand is treated like garbage, I really don't recommend this dealer to anyone!
The best thing about this dealership is their salesman...
The best thing about this dealership is their salesman Harry. It was because of his personality and professionalism, I now have my first new car in over 15 years. Thanks Harry, LOVE MY CAR!!!!
Worst Customer Service Ever!
Worst customer experience, EVER! My husband and I have purchased many cars in our lifetime and this by far was the worst experience. On last week Saturday, February 13th my husband and I drove to King Hyundai located in Deerfield with prospects of looking at the new Genesis GV80. When we arrived, we parked up front. An older salesman came out to meet us as we looked at the GV80, which was parked out front. He and my husband had a brief dialogue and my husband informed him that we would like to look at the new GV80 at that point the salesman advised us that there were others on the North side of the lot. At that point we all headed over to the North side of the lot, my husband stopped to look at both the G80 and G90. This is what happens when your car shopping? Correct? You look at all the options which catch ‘YOUR’ eye. The salesman tried directing us over to the SantaFe. Stating that “this vehicle is more economical and affordable!” The SantaFe was never an option for us. My husband made that clear to the salesman that was not what we wanted to see. From that moment, the salesman proceeds to steer us to the Palisade. He showed us both the 5 and 7-seater. STILL! Not the vehicles we were there to see. My husband then proceeds to speak to the salesman to remind him that we are there to see the GV80 and the GV90 but you’re showing us everything EXCEPT what we wanted to see. The salesman then says that he will need to run our credit before even seeing the SUV. My husband tells him that credit has never been a problem. But by this time my husband is LIVID. The salesman senses it and tells us that we can get another salesman. At this point it was time for us to leave. I’m not one to post anything negative, but this has been a horrible experience to what would have been a prospective Hyundai buyer. To have this salesman with his nonchalant attitude as well as trying to push off on my husband and I, what in his mind “was most affordable” for us is still mind-blowing. 0/10 stars and would NOT recommend.
We just picked up our new Kona about 2 hours ago. On the...
We just picked up our new Kona about 2 hours ago. On the way home we hear a loud noise in the engine bay for about 6 seconds. 10 minutes later AC quits and engine overheats. Fan belt is still on.My guess is pre delivery at King left something on top of engine that fell and wiped out AC clutch and waterpump? I call King. They said call Hyundai roadside assistance. Roadside says about 90 minute wait? I would have thought King would have sent someone with a loaner and their person would await roadside assistance? Nope, apparently at King Hyundai once they have your money, all those service promises turn to dust. As an aside, our sales person, Harry was courteous and professional. It is the management that falls short. I would recommend avoiding King Hyundai in Deerfield Beach.
My salesman Sig was great. Helped me get the price that...
My salesman Sig was great. Helped me get the price that was in my budget. I was able to lease the Elantra that I wanted.
Very friendly professional and courteous service part had...
Very friendly professional and courteous service part had to be ordered and I had to reschedule service when I came back part was in and installed