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There was an issue I had to deal with with the dealership. I called the dealership and they gave me the number for Camella Greico. She could not have been nicer and helpful. I went to the dealership to trade my 2020 for a 2021 . I left because I am not the type of person to make a quick decision. Jimmy Stewart the manager explained everything before I left. And when I arrived at the dealership Camella had arranged for the general manager to help me. Well I went back and bought a new 2021 and traded in my 2021. They had to pick it up in Orlando and they delivered it to my house. Mo the salesman was very helpful and explained the car and set up my Bluetooth. Very nice guy and I definitely didn’t feel like I was dealing with a “car salesman “!!! They called me the next day to see about my experience. The only thing was that the car was not detailed but I totally understand due to covid what is going on. Second car I have bought from them and I will go back!!!
Wow, that is what we love to hear! We are so pleased that our team was able to help make your experience a breeze. We appreciate your business and look forward to your next visit.
Took my Mazda3 in for service and problems with my navigation system. My service associate was Annie. Could not have been more pleased with her assistance and the help she gave.Their service charges were very reasonable.
Hi Stewart, thank you for trusting our team to service your vehicle! Our goal is to always provide exemplary and pleasant customer service, and we are elated to hear that that was the case during your visit. Do not hesitate to reach out if you need anything else. We hope to see you again soon!
I went to Shea Pierske at Greico Mazda of Delray. They made my car buying experience easy and enjoyable! They covered a flat tire, replacing it with a new one absolutely free of charge! My oil changes are included in my package! They even took care of my new tag so no need to take a trip to the DMV!
Thanks for the great review. Please let us know if you need anything!
DO NOT BUY FROM HERE
DO NOT BUY A CAR FROM HERE. I bought a used white 2015 c300 4matic sedan, no negotiation needed, all cash. It was the easiest sale they’ve ever had. And they told me the car was serviced and good to go. I drove it off the lot and ten minutes later the engine light came on. I called the same day and returned it to their service department within an hour. They claimed that they sent the car to Mercedes Benz of Delray. They claimed that the issue was the gas cap. This first servicing took 3 days in total and was given the car back on the third day. When I drove the car again the next day and the engine light came back on. I returned it to their service department the following day. They claimed they would send it back to Mercedes Benz of Delray and promised to give a diagnostic report proving their claims. This second servicing took 3 days and I received the car on the third day. However when I received the car the second time, there was no diagnostic report from Mercedes Benz of Delray. Instead there was an invoice from a third party shop named King and Sons Motorcars. Debbie, the sales associate, and several managers claimed it was the gas cap on both occasions but the service records show than there was an error code for lean emissions at idle. After calling King and Sons Motorcars the technician confessed that he had cleared the stored code for the engine light. This does not fix the underlying engine light emissions issue. It just stops it the engine light from coming on. Selling a car with an emissions issue is illegal. I am an environmental engineer with a masters degree in my profession. Emissions regulations are enforced federally by the EPA in 40 CFR Subtitle C. State regulations enforce this law by checking emissions so that the gas exhaust meets EPA standards. The car they sold me did not meet these standards. Head Management, Ron, argued with me that it was not illegal. Ron argued with me that I would not receive a 3 day money back guarantee even though it was company policy. I qualified for the 3 day money back guarantee since the car had been in my possession for at most 2 days, which had been interrupted by 2 intermittent service events. Only after a two hour argument and constant disrespect did they agree to honor the 3 day money back guarantee policy. After receiving the car, I took it to Mercedes Benz of Delray myself and got a diagnostic report. The report revealed that the issue with the car was the fuel injectors - a repair cost with a minimum of 1200 dollars. I returned the car to Grieco Mazda of Delray two days later, within the 3 day money back guarantee policy period, and asked for a refund. They told me that a refund would take three days. This was a lie as I got my refund the same day after more arguing. However, when I asked for my refund a seperate general manager, who refused to introduce himself or give his name, was aggressive and yelled at me. When giving me the refund check, he slammed it on the desk before handing it over. He got so angry he flinched towards my direction as if he was going to hit me or attack me before walking away and ignoring anything I had to say. The head manager Ron threatened to stop the refund check (even though he had no grounds to do so) when confronted with their rude behavior. The worst customer experience I’ve ever received. If it had escalated any further I would’ve needed to call the police or sue. I can almost guarantee you they will resell that white 2015 c300 4matic sedan and not disclose the fact that the emissions issue is not fixed. Do not buy from here.
We sincerely apologize for any inconvenience that may have transpired during your transaction. We understand that upon coming in regarding your check engine light, our service team was able to fix the light promptly. Our team worked with you on resolving any concerns you had moving forward, and we did extend the three-day return policy while also providing you with your money back. At Grieco, customer satisfaction is a top priority for us; we had hoped that by working with you on this resolution that we were able to demonstrate this. We wish you nothing but the best in your future car-buying experiences.
Horrible dealership...hidden costs that u don’t kn
Horrible dealership as far as hidden costs, raising selling price! Do your homework and go the another dealership! They don’t disclose all costs to you and after driving away you get letters from collection companies and banks that you owe lots of $$$$!
We are sorry to hear about your experience at our dealership. We certainly try to help our customers in any way we can and want them to leave satisfied with their experience. If you would like to discuss a recent experience here, please reach out to Ron Belazeros, General Manager, via email at email@example.com and they will be happy to speak with you.
Tony Gunty Thank you for reaching out on my first service call at your dealership in Delray Beach.. I had my CX-5 serviced, the representatives were excellent..From Anne who checked me into the ever so polite cashier The only issue I had, was when I returned home and read the invoice On the invoice, it stated a free car wash, which my car never received... Was this an oversight or should it not state free car wash? The rest of the service was excellent and the CX-5 runs excellent Sincerely Aaron Cohen
Mike at the service dept was terrific!
My appointment went well.I’m Writing a review because I appreciated Mikes customer service. Mike was professional and I appreciate it. I will ask for him again. On my next visit
Very Professional and Helpful Staff
After leasing my new Mazda CX-5 almost two weeks ago, I brought it in to get the vehicle pinstriped. Shon Pfeiler, Service Manager, coordinated this service for me. Shon was very responsive and professional. He did a great job of making sure that everything was handled properly from beginning to end. I was very pleased with the way Jeff Dempsey pinstriped my vehicle. He is a true artist. I highly recommend Grieco Mazda of Delray for purchases and service.
Wow, that is what we love to hear! Thank you for the kind words. Your recommendation means the world to us.
This place is a joke!
I went to buy a truck they were promoting on line. My wife contact dealer before we go and they told her vehicle was available. Once there, they asked us how we were going to pay and we told them cash. After that, everything was a mess. First, they told us that truck wasn't there, but they could sell me a 3 years older vehicle for the same price, later on first seller brought sales manager and told us, he could get the truck we wanted but we have to pay 1000 on top of the price because that was his flat. He pushed us to get into his credit system to get his flat. So, sales people here sucks. Advertising on line is just suckers bait. Nothing honest in this place.
We regret to hear that you had a negative experience with us. This is not the culture that we promote here at Grieco and we take that very seriously. In an effort to work towards a resolution, we would appreciate a chance to speak with you. If you are willing, please reach out to Ron Belazeros, General Manager, via email at firstname.lastname@example.org to discuss this further. Thank you again for bringing this to our attention.
AVOID THIS DEALERSHIP!!
AVOID this is dealership AT ALL COST!! The customer service here is awful!! They run this dealership like a game instead of a business, Yasaira Estevez and Yadira Nidan took 8 months to get me a simple license plate. They lied to me about when it would arrive, and it didn’t. And they made up excuses, that were invalid. They even didn’t answer any calls or emails, poor customer service, poor professionalism, poor dealership!
Colby, after some research, we understand that you had purchased a vehicle on January 19th from Grieco Chevy of Delray, not Grieco Mazda of Delray. It was requested that the vehicle be registered in a different state, which required inspection. Our team then attempted to reach out to you numerous times with no avail until July. We then communicated what was required and did not receive the required documents until early August. We are sincerely sorry for any miscommunication and our finance team tried their best to ensure customer satisfaction. We wish you luck in any future car buying experiences.