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Jerry Ulm Dodge Chrysler RAM

Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 9:00 PM

Jerry Ulm Dodge Chrysler RAM Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

11:00 AM - 6:00 PM

Service

Monday

7:00 AM - 9:00 PM

Tuesday

7:00 AM - 9:00 PM

Wednesday

7:00 AM - 9:00 PM

Thursday

7:00 AM - 9:00 PM

Friday

7:00 AM - 9:00 PM

Saturday

7:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2016

Jerry Ulm Chrysler, Dodge, Jeep, Ram is family owned and operated, proudly connected to the community we share here in T

...

ampa, FL. We take special pride in creating positive customer experiences (which is why our slogan has always been ?We Treat You Like Family?). Our experienced and committed sales team take great care in honoring that mission statement, set forth by the Ulm Family over 20 years ago.

Service

Multi-Point Inspection

Complimentary

Oil, Filter Change

$27.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
1117 lifetime reviews. Includes reviews of Jerry Ulm Dodge Chrysler RAM from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    October 15, 2018

    Jerry Ulm has been the worst place to have your vehicle serviced for well over a decade and I refuse to ever have service there again. Unfortunately... my wife bought a car from their dealership 4 years ago and each and every time we've had an issue they have performed miserably. The latest was last week when my wife's car was having issues with her convertible top from latching into place. We called Wednesday morning and we explained the issues and was told to dropped off the vehicle on Wednesday night and was told they would look at it the first thing on Thursday to try and troubleshoot it. When I called mid day on Thursday to get an update, I was told they couldn't figure it out but will let me know when another tech looks it over, what needs to be done. I even had one of Jerry Ulm's Sales people text me while the car was in service wanting know if I was interested in buying another vehicle from their dealership. I called again at the end of the day, and still no answer on what the issue was. I asked again about 2 factory recalls that were on the vehicle and they said they would handle them while it's at their dealership. I called again Friday mid day, but they still didn't know what was going on. I finally got a call from Bill, our service adviser, mid afternoon on Friday and was told they didn't have a "Star Scan" which was need to troubleshoot it because it was old technology and no other dealership had that machine to troubleshoot it (the car is 5 years old) and they were going to release the car back at no cost, because nothing was done. When I asked if the 2 factory recalls we done, they said they would have them done within an hour so I told them we would be by in 90 minutes to pick up the car. I called another dealership within 10 miles from their location and of course they had the "Star Scan" and we could drop it off and they would troubleshoot it. While my wife was heading to pick up her car, the dealership called me and told that the factory warranty wasn't done because they needed certain parts. Something that should have been done when we dropped off the vehicle 2 days beforehand. My wife came to the dealership to pick up the vehicle and her service adviser, Bill, told her nothing at all was done and the car wasn't even touched the 2 days it sat at the dealership. When my wife got into her car to bring it to the other dealership, her driver's seat moved/shifted each time she stopped at a traffic light, which had never been an issues before. We got it to the other dealership when they were closing up, so they said a tech would look at it in the morning which was a Saturday morning. I received a call from the new service adviser by 9:15 Saturday morning and they had an answer about the convertible top issue (simply a new motor was needed) and that the tracks that the driver front seat rides on was cracked, which was never an issue until after we dropped the car off for service at Jerry Ulm. Jerry Ulm have been terrible for as many years as I've lived in Tampa, which is over a decade. I've purchased a Durango (Jerry Ulm service told me it needed an new engine when the engine light came on at 80k miles and couldn't service it but I still drove it another 4 years and over 160k miles after the light came on) and 2 Ram trucks over the last 12 years at other local dealerships and will never bring another vehicle to Jerry Ulm ever again. All they care about is making the sale of vehicles and nothing about customer care if you bring it in for service.

    1.0 out of 5
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    1.0 out of 5
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    Not Applicable
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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Brandon Bolden

    Service Advisor

    (4.7) 32 reviews

  • 5.0 out of 5
    October 11, 2018

    Went in for an oil change. Staff was very polite and informative on where to go and timing when it will be done. Overall it was a great experience coming... to this dealership I bought the car in Brandon Jeep Ram dodge and overall the team is great.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
  • February 22, 2017

    The staff was nice and very helpful. Jerry Ulm is very personable and sweet. They made the car buying process easy. I will definitely return to buy my... next car. Special thanks you to Yazzy for making this process a pleasure

    5.0 out of 5
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    Not Applicable
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    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.3 out of 5
    October 11, 2018

    Communication Between the Finance Dept. & the Dealer Services Unit at the Suncoast Credit Union left a little to be desired., not sure why this happened... but it caused an inconvenience that didn't impress me. This kept them from being rated a 5. .

    Not Applicable
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    Not Applicable
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    5.0 out of 5
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    4.0 out of 5
    Pricing
    4.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jimmy Lewis

    Salesperson

    (5.0) 46 reviews

  • 5.0 out of 5
    October 11, 2018

    I went to Jerry Ulm's Express Service late on a Sunday afternoon for an oil change and tire rotation. Angelo greeted me immediately, and quickly determined... that there was a PCM update needed and that he would handle it at the same time as the oil change and tire rotation. Everything move quickly and efficiently, and Angelo was very professional. It was a very positive experience.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 10, 2018

    They stand Behind the sale and fix the issues. They did great by me. Tony kept in contact all the time. They even are working with a dealership out of... state to make it right.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Kyle Sperry

    Internet Manager

    (5.0) 5 reviews

    Tony Swedberg

    Salesperson

    (4.8) 5 reviews

  • 5.0 out of 5
    October 10, 2018

    My overall experience was excellent. Very friendly and hassle free. I highly recommend Jerry Ulm for anyone looking for a smooth buying experience. Their... were no pressure sales tactics like you experience at some dealerships which is greatly appreciated.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    David Lupis

    Salesperson

    (5.0) 17 reviews

  • 5.0 out of 5
    October 10, 2018

    It was a great experience, got what I needed and it wasn???t too long of a wait and it was just great, no concerns

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
  • 4.8 out of 5
    October 10, 2018

    Everyone was friendly and accommodating. I did not feel pressured to make a purchase at all and felt that the sales people had my best interest at heart....

    5.0 out of 5
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    5.0 out of 5
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    4.0 out of 5
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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    John Wieland

    Sales Consultant

    (5.0) 22 reviews

    Billy Daher

    Salesperson

    (4.8) 18 reviews

    Al Gomez

    Sales Consultant

    (4.5) 12 reviews

  • 5.0 out of 5
    October 10, 2018

    Went above and beyond to keep me informed and helpful with information. Excellent personal service and very timely. Personnel very friendly. Great first... time experience.

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
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