Jerry Ulm Dodge Chrysler RAM

Jerry Ulm has been the worst place to have your vehicle serviced for well over a decade and I refuse to ever have service there again. Unfortunately... my wife bought a car from their dealership 4 years ago and each and every time we've had an issue they have performed miserably. The latest was last week when my wife's car was having issues with her convertible top from latching into place. We called Wednesday morning and we explained the issues and was told to dropped off the vehicle on Wednesday night and was told they would look at it the first thing on Thursday to try and troubleshoot it. When I called mid day on Thursday to get an update, I was told they couldn't figure it out but will let me know when another tech looks it over, what needs to be done. I even had one of Jerry Ulm's Sales people text me while the car was in service wanting know if I was interested in buying another vehicle from their dealership. I called again at the end of the day, and still no answer on what the issue was. I asked again about 2 factory recalls that were on the vehicle and they said they would handle them while it's at their dealership. I called again Friday mid day, but they still didn't know what was going on. I finally got a call from Bill, our service adviser, mid afternoon on Friday and was told they didn't have a "Star Scan" which was need to troubleshoot it because it was old technology and no other dealership had that machine to troubleshoot it (the car is 5 years old) and they were going to release the car back at no cost, because nothing was done. When I asked if the 2 factory recalls we done, they said they would have them done within an hour so I told them we would be by in 90 minutes to pick up the car. I called another dealership within 10 miles from their location and of course they had the "Star Scan" and we could drop it off and they would troubleshoot it. While my wife was heading to pick up her car, the dealership called me and told that the factory warranty wasn't done because they needed certain parts. Something that should have been done when we dropped off the vehicle 2 days beforehand. My wife came to the dealership to pick up the vehicle and her service adviser, Bill, told her nothing at all was done and the car wasn't even touched the 2 days it sat at the dealership. When my wife got into her car to bring it to the other dealership, her driver's seat moved/shifted each time she stopped at a traffic light, which had never been an issues before. We got it to the other dealership when they were closing up, so they said a tech would look at it in the morning which was a Saturday morning. I received a call from the new service adviser by 9:15 Saturday morning and they had an answer about the convertible top issue (simply a new motor was needed) and that the tracks that the driver front seat rides on was cracked, which was never an issue until after we dropped the car off for service at Jerry Ulm. Jerry Ulm have been terrible for as many years as I've lived in Tampa, which is over a decade. I've purchased a Durango (Jerry Ulm service told me it needed an new engine when the engine light came on at 80k miles and couldn't service it but I still drove it another 4 years and over 160k miles after the light came on) and 2 Ram trucks over the last 12 years at other local dealerships and will never bring another vehicle to Jerry Ulm ever again. All they care about is making the sale of vehicles and nothing about customer care if you bring it in for service.

Went in for an oil change. Staff was very polite and informative on where to go and timing when it will be done. Overall it was a great experience coming... to this dealership I bought the car in Brandon Jeep Ram dodge and overall the team is great.

The staff was nice and very helpful. Jerry Ulm is very personable and sweet. They made the car buying process easy. I will definitely return to buy my... next car. Special thanks you to Yazzy for making this process a pleasure

Communication Between the Finance Dept. & the Dealer Services Unit at the Suncoast Credit Union left a little to be desired., not sure why this happened... but it caused an inconvenience that didn't impress me. This kept them from being rated a 5. .

I went to Jerry Ulm's Express Service late on a Sunday afternoon for an oil change and tire rotation. Angelo greeted me immediately, and quickly determined... that there was a PCM update needed and that he would handle it at the same time as the oil change and tire rotation. Everything move quickly and efficiently, and Angelo was very professional. It was a very positive experience.

They stand Behind the sale and fix the issues. They did great by me. Tony kept in contact all the time. They even are working with a dealership out of... state to make it right.

My overall experience was excellent. Very friendly and hassle free. I highly recommend Jerry Ulm for anyone looking for a smooth buying experience. Their... were no pressure sales tactics like you experience at some dealerships which is greatly appreciated.

It was a great experience, got what I needed and it wasn???t too long of a wait and it was just great, no concerns

Everyone was friendly and accommodating. I did not feel pressured to make a purchase at all and felt that the sales people had my best interest at heart....

Went above and beyond to keep me informed and helpful with information. Excellent personal service and very timely. Personnel very friendly. Great first... time experience.