Reviews
Great service, thank you for all the support and make
Great service, thank you for all the support and make everything in your power to make me feel comfortable
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Good good good good so so so so so so so so so so so good
Good good good good so so so so so so so so so so so good
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service center didn't want to honor my warranty for my
Service center didn't want to honor my warranty for my tire so instead they sent me on my with a nail in my tire. I should do a voluntary repossession for the xxxxty service!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Dear Eddyrza31, Thank you for your feedback. I’m very sorry to hear about your recent experience with our service center and the issue surrounding your tire warranty. You should never feel dismissed or unsafe, and I truly regret that you left with your concern unresolved. I’d like the opportunity to review the details of your visit and see how we can make this right. Please feel free to reach out to me directly at 813-664-1234 or rvanhart@brandonhonda.com so we can work toward a proper resolution. Sincerely, Rachel Van Hart Fixed Ops Director Brandon Honda 813-664-1234 rvanhart@brandonhonda.com
Experienced personnel at sign in through check out.
Experienced personnel at sign in through check out. Concerned and helpful every step of the way.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wonderful service department that is knowledgeable,
Wonderful service department that is knowledgeable, friendly and efficient. A great experience was had by all!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The job was done.
The job was done. No wait, no lies, no extra fees, no annoying agents coming by. Felt like express service
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great place to take your vehicle to get serviced and
Great place to take your vehicle to get serviced and checked up for any problems.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The person who helped me and my wife was very helpful and
The person who helped me and my wife was very helpful and gave us some extra information. Also the extra smile makes him a customer friendly person.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
There is little value to bring my car into your service
There is little value to bring my car into your service department. Service writers are different everytime. Its a joke that everyone has the title assistant service manager. There is little concern or effort shown for service that I can get anywhere for less cost. I have had a recall for 6 months that never gets addressed. When I do bring up concerns of possible damage or wear I feel that the service department doesnt care or is capable of diagnostics. I make an appointment, yet Im made to feel like it dosent matter and I will still be stuck there for three to four hours unless I hound the service writer every hour while I wait in the lounge. The most recent advisor appeared upset he was there and having to work. His appearance was sloppy, he never made eye contact while speaking, and was rude. The only positive notes I can give is the runners that bring my car up are always extremely polite and nice. Also the coffee machine is nice. The cafe is always closed an unmanned. The sales team has open meetings in front of the lounge and appears unprofessional as you overhear their conversation.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to provide such detailed feedback about your recent visit to our service department. I want to sincerely apologize for the negative experience you’ve described, as it is far from the standard we strive to deliver. Your concerns about inconsistent service, delays, lack of communication, and the atmosphere in our lounge are deeply concerning and have been shared with our leadership team for immediate review. We also regret any discomfort caused by the interactions with our team, as professionalism and courtesy are core to our values. We greatly appreciate your kind words regarding the runners and the coffee machine, but it’s clear there are areas where we must improve. Please know that addressing your feedback is a priority, and we are committed to creating a better experience for you and all of our customers. If you’re open to discussing your experience further or allowing us the opportunity to assist with your recall or other concerns, please don’t hesitate to reach out. Your satisfaction is important to us, and we’d like to regain your trust. Kind regards, Rachel Van Hart Fixed Operations Director Brandon Honda 813-664-1234 or rvanhart@brandonhonda.com
Great location and hours of service.
Great location and hours of service. Employees were always very friendly. There was plenty of space to sit.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair