Dixie Buick GMC Truck Inc.

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3.9
(200 reviews)
Visit Dixie Buick GMC Truck Inc.
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 1:00pm
View all hours
Sales Service
Monday 8:00am–7:00pm 7:30am–7:00pm
Tuesday 8:00am–7:00pm 7:30am–5:00pm
Wednesday 8:00am–7:00pm 7:30am–7:00pm
Thursday 8:00am–7:00pm 7:30am–5:00pm
Friday 8:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–1:00pm
Sunday Closed Closed
New (888) 335-7438 (888) 335-7438
Used (877) 887-6034 (877) 887-6034
Service (866) 465-6301 (866) 465-6301

Inventory

See all 319 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since March 2020.
It is our goal to provide you with an excellent purchase and ownership experience. Buying a new vehicle or even a used vehicle can be a tough decision. We also know that not every service department is the same. We would like to share with you the top reasons to choose Dixie Buick GMC.

We have been serving the community since 1934!
We have a well trained award winning sales and service team ready to make your experience a great one!
Well stocked inventory of both New and quality Preowned Cars Trucks and SUV's
Certified Technicians in an up to date service facility
No Dealer Fees not Ever!

Service center

Phone number (866) 465-6301

Service hours

Monday
7:30am–7:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–5:00pm
Friday
8:00am–5:00pm
Saturday
8:00am–1:00pm
Sunday
Closed

Meet our employees

View all 9 employees View less employees

Reviews

3.9
(200 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Dixie Buick GMC Truck Inc. from DealerRater.

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5.0

Visited this dealer several years ago just looking at

Visited this dealer several years ago just looking at cars and kept the biz card of the salesman, David Hill, Jr. Called him back when I found they had exactly the car I wanted and he was very low key and professional. Took about two hours to do the paperwork and he delivered the car today.

5.0

Visited this dealer several years ago just looking at

Visited this dealer several years ago just looking at cars and kept the biz card of the salesman, David Hill, Jr. Called him back when I found they had exactly the car I wanted and he was very low key and professional. Took about two hours to do the paperwork and he delivered the car today.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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3.0

i was not very impressed.

i was not very impressed. they forgot to put next oil change sticker on the windshield. parts car were oily & greasy.

3.0

i was not very impressed.

i was not very impressed. they forgot to put next oil change sticker on the windshield. parts car were oily & greasy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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1.0

Horrible service Go anywhere else!

Arrived early for my 10:00am oil change. At 2:30 I called to find out the status as I had not heard anything. Quickly shuffled off to numerous voice mails, with no response. Finally spoke with an advisor who said he didn’t know anything about my Yukon and I would have to speak with my advisor and then placed me on hold. Called back a third time and this person who would not give a name, said he would check on it and call me back within a min. 30 minutes later, still no answer. Called again and this time I got thru to the General Manager. Over 5 hours now and still cannot find out anything. The manager said he would get back to me shortly. HA! 15 min later the service rep, Greg, finally calls, 45 min after he said be with me in a min, and was very curt and disrespectful. All I can say is read all the bad reviews, they are accurate! Do not buy from here because you will want service done eventually and you WILL be treated like *rap.

1.0

Horrible service Go anywhere else!

Arrived early for my 10:00am oil change. At 2:30 I called to find out the status as I had not heard anything. Quickly shuffled off to numerous voice mails, with no response. Finally spoke with an advisor who said he didn’t know anything about my Yukon and I would have to speak with my advisor and then placed me on hold. Called back a third time and this person who would not give a name, said he would check on it and call me back within a min. 30 minutes later, still no answer. Called again and this time I got thru to the General Manager. Over 5 hours now and still cannot find out anything. The manager said he would get back to me shortly. HA! 15 min later the service rep, Greg, finally calls, 45 min after he said be with me in a min, and was very curt and disrespectful. All I can say is read all the bad reviews, they are accurate! Do not buy from here because you will want service done eventually and you WILL be treated like *rap.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

We apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.

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5.0

Best car buying experience I've ever had at a dealership.

Best car buying experience I've ever had at a dealership. The manager Mike was very helpful and has an amazing team around him. Special thanks to Rod and Felix for making this transition go so smoothly. Don't buy a car until you go Dixie Buick and discover what true customer service is all about.

5.0

Best car buying experience I've ever had at a dealership.

Best car buying experience I've ever had at a dealership. The manager Mike was very helpful and has an amazing team around him. Special thanks to Rod and Felix for making this transition go so smoothly. Don't buy a car until you go Dixie Buick and discover what true customer service is all about.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

Mike, Rod, Felix and the entire team work hard to ensure everyone has an excellent experience. We appreciate your sharing this positive feedback and look forward to providing the same excellent service on your next visit!

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5.0

I am very pleased with the service I received at Dixie!

I am very pleased with the service I received at Dixie! My service advisor is Marko Clanak. From the very first time I needed service on my truck, Marko listened to my concerns, checked to make sure it was under warranty, and kept me informed and up to date on the progress. He has helped me at least 4 times, and every time he was very patient and helpful . Marko always made sure the repairs were done properly and on time. I highly recommend Marko and Dixie dealership.

5.0

I am very pleased with the service I received at Dixie!

I am very pleased with the service I received at Dixie! My service advisor is Marko Clanak. From the very first time I needed service on my truck, Marko listened to my concerns, checked to make sure it was under warranty, and kept me informed and up to date on the progress. He has helped me at least 4 times, and every time he was very patient and helpful . Marko always made sure the repairs were done properly and on time. I highly recommend Marko and Dixie dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your positive comments about Dixie Buick GMC Truck, INC.! If you have any further questions, please give us a call. We're always happy to help!

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5.0

Brilliant experience at Dixie Buick

From the moment we walked into the showroom until we drove out in our new 2023 Buick Encore GX we were treated with respect. Knowledgeable sales person Richard answered all our questions and did not not push us to purchase. He found the car we wanted with the options we requested. We took a test drive which included roads of various types and conditions. We received a fair trade in appraisal and we were pleased with the purchase price as well. The finance gentleman was organized, patient and presented options without pressure. This was exactly what a visit to a dealership should be and we are very happy with our purchase!

5.0

Brilliant experience at Dixie Buick

From the moment we walked into the showroom until we drove out in our new 2023 Buick Encore GX we were treated with respect. Knowledgeable sales person Richard answered all our questions and did not not push us to purchase. He found the car we wanted with the options we requested. We took a test drive which included roads of various types and conditions. We received a fair trade in appraisal and we were pleased with the purchase price as well. The finance gentleman was organized, patient and presented options without pressure. This was exactly what a visit to a dealership should be and we are very happy with our purchase!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Dale and Susan! Richard Verduzco and the entire team work hard to ensure everyone has an excellent experience. We appreciate your sharing this positive feedback and look forward to providing the same excellent service on your next visit!

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5.0

I just pulled into service area and was met by Ed.

I just pulled into service area and was met by Ed. I just needed someone to help me get my buick encore paired with my iphone. Ed went above and beyond to help me. it was a very hot day and he still was friendly and professional. More employees should be like him. Thanks Ed 👍🏼

5.0

I just pulled into service area and was met by Ed.

I just pulled into service area and was met by Ed. I just needed someone to help me get my buick encore paired with my iphone. Ed went above and beyond to help me. it was a very hot day and he still was friendly and professional. More employees should be like him. Thanks Ed 👍🏼

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Shirley, we're happy you found our staff to be so supportive during your experience here at Dixie Buick GMC Truck, INC.! If you have any further questions, please give us a call. We're always happy to help!

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1.0

greg in service said he would get back to me in a few

greg in service said he would get back to me in a few days. I have been following up now for 5 weeks. I gave it a week and then I would leave messages with colleagues. I need warranty work and apparently giving me an answer is not worth his time. I love my truck however I would never buy a vehicle from this location because of the sub par service and lack of communication from this department.

1.0

greg in service said he would get back to me in a few

greg in service said he would get back to me in a few days. I have been following up now for 5 weeks. I gave it a week and then I would leave messages with colleagues. I need warranty work and apparently giving me an answer is not worth his time. I love my truck however I would never buy a vehicle from this location because of the sub par service and lack of communication from this department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you Max for taking the time to share this valuable feedback. We are disappointed to learn of your experience here at Dixie, but will take this opportunity to improve. If you haven't heard from him already, please contact our service manager, Joshua Davis, at Jdavis@dixiebuickgmc.com or (239) 489-0600 ext 133 so we can turn your experience around.

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5.0

Dixie Buick gmc

The service manager Mario was pleasant and easy to deal with. Although crowded in the waiting area there were enough seats for everyone

5.0

Dixie Buick gmc

The service manager Mario was pleasant and easy to deal with. Although crowded in the waiting area there were enough seats for everyone

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!

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1.0

Take vehicle here for Total incompetence

Any sensible person would never take their vehicle to this place for service. They will do more damage to your vehicle than it deserve . This dealership will lie to you over and over and over

1.0

Take vehicle here for Total incompetence

Any sensible person would never take their vehicle to this place for service. They will do more damage to your vehicle than it deserve . This dealership will lie to you over and over and over

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Stephen Hummer, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. our service manager, Joshua Davis, at Jdavis@dixiebuickgmc.com or at 239-489-0600 Ext. 133

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