Reviews
Write a reviewVisited this dealer several years ago just looking at
Visited this dealer several years ago just looking at cars and kept the biz card of the salesman, David Hill, Jr. Called him back when I found they had exactly the car I wanted and he was very low key and professional. Took about two hours to do the paperwork and he delivered the car today.
Visited this dealer several years ago just looking at
Visited this dealer several years ago just looking at cars and kept the biz card of the salesman, David Hill, Jr. Called him back when I found they had exactly the car I wanted and he was very low key and professional. Took about two hours to do the paperwork and he delivered the car today.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
i was not very impressed.
i was not very impressed. they forgot to put next oil change sticker on the windshield. parts car were oily & greasy.
i was not very impressed.
i was not very impressed. they forgot to put next oil change sticker on the windshield. parts car were oily & greasy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Horrible service Go anywhere else!
Arrived early for my 10:00am oil change. At 2:30 I called to find out the status as I had not heard anything. Quickly shuffled off to numerous voice mails, with no response. Finally spoke with an advisor who said he didn’t know anything about my Yukon and I would have to speak with my advisor and then placed me on hold. Called back a third time and this person who would not give a name, said he would check on it and call me back within a min. 30 minutes later, still no answer. Called again and this time I got thru to the General Manager. Over 5 hours now and still cannot find out anything. The manager said he would get back to me shortly. HA! 15 min later the service rep, Greg, finally calls, 45 min after he said be with me in a min, and was very curt and disrespectful. All I can say is read all the bad reviews, they are accurate! Do not buy from here because you will want service done eventually and you WILL be treated like *rap.
Horrible service Go anywhere else!
Arrived early for my 10:00am oil change. At 2:30 I called to find out the status as I had not heard anything. Quickly shuffled off to numerous voice mails, with no response. Finally spoke with an advisor who said he didn’t know anything about my Yukon and I would have to speak with my advisor and then placed me on hold. Called back a third time and this person who would not give a name, said he would check on it and call me back within a min. 30 minutes later, still no answer. Called again and this time I got thru to the General Manager. Over 5 hours now and still cannot find out anything. The manager said he would get back to me shortly. HA! 15 min later the service rep, Greg, finally calls, 45 min after he said be with me in a min, and was very curt and disrespectful. All I can say is read all the bad reviews, they are accurate! Do not buy from here because you will want service done eventually and you WILL be treated like *rap.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.
Best car buying experience I've ever had at a dealership.
Best car buying experience I've ever had at a dealership. The manager Mike was very helpful and has an amazing team around him. Special thanks to Rod and Felix for making this transition go so smoothly. Don't buy a car until you go Dixie Buick and discover what true customer service is all about.
Best car buying experience I've ever had at a dealership.
Best car buying experience I've ever had at a dealership. The manager Mike was very helpful and has an amazing team around him. Special thanks to Rod and Felix for making this transition go so smoothly. Don't buy a car until you go Dixie Buick and discover what true customer service is all about.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Mike, Rod, Felix and the entire team work hard to ensure everyone has an excellent experience. We appreciate your sharing this positive feedback and look forward to providing the same excellent service on your next visit!
I am very pleased with the service I received at Dixie!
I am very pleased with the service I received at Dixie! My service advisor is Marko Clanak. From the very first time I needed service on my truck, Marko listened to my concerns, checked to make sure it was under warranty, and kept me informed and up to date on the progress. He has helped me at least 4 times, and every time he was very patient and helpful . Marko always made sure the repairs were done properly and on time. I highly recommend Marko and Dixie dealership.
I am very pleased with the service I received at Dixie!
I am very pleased with the service I received at Dixie! My service advisor is Marko Clanak. From the very first time I needed service on my truck, Marko listened to my concerns, checked to make sure it was under warranty, and kept me informed and up to date on the progress. He has helped me at least 4 times, and every time he was very patient and helpful . Marko always made sure the repairs were done properly and on time. I highly recommend Marko and Dixie dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your positive comments about Dixie Buick GMC Truck, INC.! If you have any further questions, please give us a call. We're always happy to help!
Brilliant experience at Dixie Buick
From the moment we walked into the showroom until we drove out in our new 2023 Buick Encore GX we were treated with respect. Knowledgeable sales person Richard answered all our questions and did not not push us to purchase. He found the car we wanted with the options we requested. We took a test drive which included roads of various types and conditions. We received a fair trade in appraisal and we were pleased with the purchase price as well. The finance gentleman was organized, patient and presented options without pressure. This was exactly what a visit to a dealership should be and we are very happy with our purchase!
Brilliant experience at Dixie Buick
From the moment we walked into the showroom until we drove out in our new 2023 Buick Encore GX we were treated with respect. Knowledgeable sales person Richard answered all our questions and did not not push us to purchase. He found the car we wanted with the options we requested. We took a test drive which included roads of various types and conditions. We received a fair trade in appraisal and we were pleased with the purchase price as well. The finance gentleman was organized, patient and presented options without pressure. This was exactly what a visit to a dealership should be and we are very happy with our purchase!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Dale and Susan! Richard Verduzco and the entire team work hard to ensure everyone has an excellent experience. We appreciate your sharing this positive feedback and look forward to providing the same excellent service on your next visit!
I just pulled into service area and was met by Ed.
I just pulled into service area and was met by Ed. I just needed someone to help me get my buick encore paired with my iphone. Ed went above and beyond to help me. it was a very hot day and he still was friendly and professional. More employees should be like him. Thanks Ed 👍🏼
I just pulled into service area and was met by Ed.
I just pulled into service area and was met by Ed. I just needed someone to help me get my buick encore paired with my iphone. Ed went above and beyond to help me. it was a very hot day and he still was friendly and professional. More employees should be like him. Thanks Ed 👍🏼
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Shirley, we're happy you found our staff to be so supportive during your experience here at Dixie Buick GMC Truck, INC.! If you have any further questions, please give us a call. We're always happy to help!
greg in service said he would get back to me in a few
greg in service said he would get back to me in a few days. I have been following up now for 5 weeks. I gave it a week and then I would leave messages with colleagues. I need warranty work and apparently giving me an answer is not worth his time. I love my truck however I would never buy a vehicle from this location because of the sub par service and lack of communication from this department.
greg in service said he would get back to me in a few
greg in service said he would get back to me in a few days. I have been following up now for 5 weeks. I gave it a week and then I would leave messages with colleagues. I need warranty work and apparently giving me an answer is not worth his time. I love my truck however I would never buy a vehicle from this location because of the sub par service and lack of communication from this department.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you Max for taking the time to share this valuable feedback. We are disappointed to learn of your experience here at Dixie, but will take this opportunity to improve. If you haven't heard from him already, please contact our service manager, Joshua Davis, at Jdavis@dixiebuickgmc.com or (239) 489-0600 ext 133 so we can turn your experience around.
Dixie Buick gmc
The service manager Mario was pleasant and easy to deal with. Although crowded in the waiting area there were enough seats for everyone
Dixie Buick gmc
The service manager Mario was pleasant and easy to deal with. Although crowded in the waiting area there were enough seats for everyone
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
Take vehicle here for Total incompetence
Any sensible person would never take their vehicle to this place for service. They will do more damage to your vehicle than it deserve . This dealership will lie to you over and over and over
Take vehicle here for Total incompetence
Any sensible person would never take their vehicle to this place for service. They will do more damage to your vehicle than it deserve . This dealership will lie to you over and over and over
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Stephen Hummer, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. our service manager, Joshua Davis, at Jdavis@dixiebuickgmc.com or at 239-489-0600 Ext. 133