Dixie Buick GMC Truck Inc.

We worked with Tom MacAtee. He was quick, gave use no sale pitch, worked with us on best price and was very receptive to our request to detail the car after purchase and look tires over as we'll. good man. Would definitely go back to him for our next buick.

My 2016 Cadillac XTS was purchased 3 months ago. Drove the car back to Ohio for the summer. I noticed a slight vibration in the steering wheel. I took it to our local Cadillac Dealership to find that the front end tie rods were bent and it caused the two front tires to cup. I contacted the sales manager two days ago, without any response. I'm out several hundred dollars. The wear on the tires indicate this condition was present for a good period of time. I would not buy a dog house off of this group! I will be contacting any agency that will listen.

On June 9 we purchased a 2017 Buick Encore which had to be obtained from another dealership. The following week we had an appointment to pick up the car and had to wait ½ hour for the financial person to help us. When we were about to remit our funds, the salesman Dave Hill, who had been too busy to show us the workings of the car, came running in to get our check. Then, we were handed off to Henry, who asked us whether Dave showed us how to use the car’s features. We replied that we hadn’t be instructed on the workings of the car, On Star, satellite radio, or anything else for that matter. When we got outside, we noticed that the car was not pinstriped and the interior was filthy. Henry called the pinstriper, but he was not on site. Therefore, we had to return the next day to get the car pinstriped and cleaned. The next day, we saw Dave and told him that we were very unhappy about the way we were treated. He sold the car at top dollar, got his money, and that was it. We paid cash; we got no discount, and got a lousy trade on our car. In addition, we purchased the extended warranty, which we also paid for in cash. We made the mistake of believing that we would be extended some courtesy. We have purchased MANY cars in our lifetimes….from Cadillacs to Fiats and we were never treated the way we were treated by DIXIE. If we had purchased a Ford, my husband, who is a disabled veteran, would have received a discount. Dave tried making excuses for all the inconvenience, but we said frankly, there is no excuse—and he agreed. We were promised that the car would be ready, but he was too busy trying to sell a car to someone else (since he had our money, we can only assume that they were more important), and the car was delivered in poor condition. Someone suggested that we call the Buick Manager, Paul Hamm, which we did the following day. We left a message for him to call us back, and when he didn’t call we left a second message. A bit later, Dave called us at the direction of Mr. Hamm, who was too busy to call himself. Dave knew what we wanted to discuss, so talking to him again was useless. I suggested that DIXIE could try in some way to compensate for this poor treatment, and he promised that he would talk to the manager and call me back. That was over a week ago. I haven’t heard a word nor do I expect to. Frankly, this car might be the best car ever made, but the dealership has left us with a very bad impression of the way BUICK…more specifically DIXIE… does business.