Germain Honda

Our sales associate, Soren Garcia, was very kind. He had assisted us via email for a couple weeks before we were able to go in and test drive and y???all... purchase. Brad Newsome was a wonderful help in the process! Over all, our interactions with EVERYONE at Germain Honda Naples was terrific! Reception, sales, finance, there was nothing but kindness and helpfulness! Keep up the good work, we would not hesitate to return when we need to buy another vehicle and we will be recommending Soren and Brad to our friends in the market! We appreciate the pleasant process!

This was my first time purchasing a car. Arlington Fritz helped me from the start. The level of customer service that Arlington gave should be the standard... at forms of business. Because of his great help, I was able to walk out of the building in a timely manner with my dream car. I look forward to sending all of my friends and coworkers to see Arlington Fritz in the near future.

I was looking for a specific vehicle, a Honda Pilot. I was skeptical due to an experience I had at this particular dealership 15 years ago. Yes I still... remembered after all those years. I had a great positive experience this time. Tony was great to work with as well as others that I encountered while there.

I have a Honda Pilot that needed new tires, a recall notice, and maintenance check up. I worked with Tyler Smith who was very professional and communicated... with me throughout the entire day with updates on my vehicle. He and the Germain Honda staff did a wonderful job and I feel the service was excellent. I live in Marco Island and the drive is long, but I will be back at Germain Honda for future service.

I scheduled an appointment for my 2017 Honda CRV for an oil change and tire rotation. Tyler Smith was very pleasant to work with. I had one issue which... in my opinion could have been a safety hazard. I had my car in for service on a Thursday and on Saturday I had found a lug nut in the driveway of my development and decided to pick it up. I then checked my CRV and the lug nut was from my vehicle. I immediately called the dealership and they told me to bring it in and they would check and be sure all the other lug nuts were tightened properly. The service department was very accommodating and as soon as I arrived a service tech took my car and took care of my issue and stated he did not find any other lug nuts that were not properly fastened. Everyone I dealt with did an outstanding job.

This was my first service at Germain after moving to the Naples area. What was to be a simple oil/filter change turned into a dead battery the week before.... The dealership got me in right away, changed out the battery and performed the service as well that was scheduled for the next week. I was very pleased to have worked with Jacob Lange who kept me informed and got me in and out within an hours time. I look forward to coming here for scheduled service on my CR-V touring for many years. Thank you, Bruce & Leslie Houston

Purchased a new Honda Accord recently at Germain Honda. I find this dealership to be dishonest. I bought a brand new car that has a paint chip next to... the drivers side door handle. All this dealership has ever done is ask me to call. I was left a message ???we would like you to call so we can discuss the scratch on your car???. They can???t even get it right. All along I have said it was a paint chip. This dealership never showed good faith. They offered touch up paint. They know I live out of town but could care less about putting it in the mail. It???s unacceptable to buy a brand new car with chipped paint. I was told the car was driven by a manager and the car only had a couple thousand miles. Dishonest! The car had over 2,940 miles. I highly recommend dealing with another dealership.

1. Waited over 10 minutes in the sun while four empty cars blocked the incoming service lane 2. Had an appointment at 1pm, makes no difference admits the... service tech, they take first come first served 3. They had no paperwork ready for receiving me even though I purchased the car from them and had it serviced once already. 4. TWO HOURS for an oil change and tire rotation! 5. Convinced me to do a tire rotation on a new car with only 6200 miles 6. No car wash on site, so got a coupon to a car wash two miles away... I don't think so! Not happy!

I have a 2017 Honda CR-V that I bought new in Ky. October 16 was my first problem and I went to Germain Honda of Naples and had amazing service. They... said it would take 45 minutes and I had my car and on my way in less. I had a lot of questions and Lee Glesmer answered all. Henry and Tyler very helpful also.

We had a great experience today on our first trip to Germain Honda of Naples & especially with our client advisor, Mona Janjic. Mona was knowledgeable,... professional and patient. Anthony Leli walked us through the financing process, making it painfree. I asked loads of questions to both Mona & Anthony and all were answered to my satisfaction. I would highly recommend calling Mona and using Germain Honda for your next purchase.