Reviews
I arrived early, but Albert Checo got me in right away and finished the service ahead of schedule. After the service was completed, Albert walked to the vehicle with me and went over the details of the service. I had questions unrelated to the service and Albert was able to walk me through them all. I will definitely continue to use. use Germain Honda Service Department and Albert Checo !!
I arrived early, but Albert Checo got me in right away and finished the service ahead of schedule. After the service was completed, Albert walked to the vehicle with me and went over the details of the service. I had questions unrelated to the service and Albert was able to walk me through them all. I will definitely continue to use. use Germain Honda Service Department and Albert Checo !!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I’ve been a Honda customer for about three years, and from my very first purchase in 2023, Albert has been an incredible service advisor. As someone who doesn’t know much about cars, it can be intimidating bringing my vehicle in for service. Albert always takes the time to explain what needs to be done, answers all of my questions, and makes sure I understand everything before any work is completed. I’ve known Albert since high school, and he has always been professional, patient, and genuinely caring. Since I moved to Lehigh in October 2025, he also understands that I travel a long distance to get my car serviced. He does his best to make the process smooth and worthwhile. What I appreciate most is that he truly cares about his customers. We always end up laughing, and he creates such a welcoming environment that I never feel like I’m wasting my time coming in. His honesty, knowledge, and outstanding customer service are exactly why I continue to trust Honda with my vehicle. Thank you, Albert, for always going above and beyond!
I’ve been a Honda customer for about three years, and from my very first purchase in 2023, Albert has been an incredible service advisor. As someone who doesn’t know much about cars, it can be intimidating bringing my vehicle in for service. Albert always takes the time to explain what needs to be done, answers all of my questions, and makes sure I understand everything before any work is completed. I’ve known Albert since high school, and he has always been professional, patient, and genuinely caring. Since I moved to Lehigh in October 2025, he also understands that I travel a long distance to get my car serviced. He does his best to make the process smooth and worthwhile. What I appreciate most is that he truly cares about his customers. We always end up laughing, and he creates such a welcoming environment that I never feel like I’m wasting my time coming in. His honesty, knowledge, and outstanding customer service are exactly why I continue to trust Honda with my vehicle. Thank you, Albert, for always going above and beyond!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent service. Logan Clark is very professional and informative whenever I come in for services.
Excellent service. Logan Clark is very professional and informative whenever I come in for services.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Logan is dedicated to customer satisfaction, and we are pleased to know delivered on that commitment. Best Regards, James Koser General Manager
Thank you so much, the service was amazing. I definitely will be coming back next time.
Thank you so much, the service was amazing. I definitely will be coming back next time.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your 5-star service experience. We look forward to seeing you next time. Best Regards, James Koser General Manager
Albert Checo is extremely professional and truly prioritizes client’s best interest. Great experience with him as always.
Albert Checo is extremely professional and truly prioritizes client’s best interest. Great experience with him as always.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Susy, we appreciate your 5-stars for Albert! Thank you for taking a moment to tell everyone what makes him stand out. We're happy to be your #1 choice for keeping your vehicle in shape. Best Regards, James Koser General Manager
Entire staff was very professional during the purchase of our vehicle. Osvaldo Salazar was our sales representative, who answered all our questions during our trade in and purchase. Ozzy was very easy to work with during the entire process. We are enjoying our "new" 2024 Passport! Thank you!!
Entire staff was very professional during the purchase of our vehicle. Osvaldo Salazar was our sales representative, who answered all our questions during our trade in and purchase. Ozzy was very easy to work with during the entire process. We are enjoying our "new" 2024 Passport! Thank you!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on the purchase of your Passport. We are delighted that Ozzy ensured a positive and easy purchase experience. We wish you many happy journeys in your new Honda. Best Regards, James Koser General Manager
Service occurred as scheduled and proficiently. Chris Elan was friendly and easy to work with.
Service occurred as scheduled and proficiently. Chris Elan was friendly and easy to work with.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
We're so pleased to have your trust and confidence in Chris and our service team. We wish you many more happy travels! Best Regards, James Koser General Manager
Dealership is reliable and honest.Christopher Alan helps me out with excellent customer service care . I trust him totally … Ty
Dealership is reliable and honest.Christopher Alan helps me out with excellent customer service care . I trust him totally … Ty
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your continued business and trust in Christopher and our service team here at Germain Honda of Naples mean so much to us all. Thank you for sharing. Best Regards, James Koser General Manager
Callie went the extra mile in her service for me. Checking everything that was needed. Excellent performance by her. I really appreciated her help.
Callie went the extra mile in her service for me. Checking everything that was needed. Excellent performance by her. I really appreciated her help.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing positive feedback on Callie. We truly appreciate hearing from people who have been helped by our amazing team. We sincerely appreciate your business. Best Regards, James Koser General Manager
Kaio Desouza was my sales representative he was very responsive to my questions and up front with no surprises. First class operations I will do business there again and recommend to anyone looking for a great car buying experience
Kaio Desouza was my sales representative he was very responsive to my questions and up front with no surprises. First class operations I will do business there again and recommend to anyone looking for a great car buying experience
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Germain for your recent automotive needs. Our team is happy to know that Kaio ensured a quality, informative, and transparent visit. We look forward to working with you in the future and appreciate your kind recommendation. Best Regards, James Koser General Manager