Reviews
Took my Black Label Aviator in for routine service and
Took my Black Label Aviator in for routine service and annual detail. My service consultant, Yuribel, took care of both. Scheduled promptly and completed in a timely manner. I have been a customer of Germain Lincoln for many years and service department support staff and mechanics have always been terrific.
Took my Black Label Aviator in for routine service and
Took my Black Label Aviator in for routine service and annual detail. My service consultant, Yuribel, took care of both. Scheduled promptly and completed in a timely manner. I have been a customer of Germain Lincoln for many years and service department support staff and mechanics have always been terrific.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
KJ, we are thrilled to hear that our team got everything taken care of so smoothly! Thank you for choosing Germain Lincoln of Naples and for sharing your kind words about Yuribel. See you next time!
The team at Germain Lincoln were very professional.
The team at Germain Lincoln were very professional. I was looking at several different vehicles at different dealerships. The Team at Germain Lincoln were straight forward and easy to work with. The paperwork was done remotely since I live 3hrs away. I showed up the car was perfectly detailed and I was in and out in less than 30min. Great buying experience and would recommend Peter and Steve were awesome.
The team at Germain Lincoln were very professional.
The team at Germain Lincoln were very professional. I was looking at several different vehicles at different dealerships. The Team at Germain Lincoln were straight forward and easy to work with. The paperwork was done remotely since I live 3hrs away. I showed up the car was perfectly detailed and I was in and out in less than 30min. Great buying experience and would recommend Peter and Steve were awesome.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jim, we're so glad to hear that Peter and Steve made your experience at Germain Lincoln of Naples seamless and efficient. Thank you for the recommendation, and enjoy your new vehicle!
Germain has serviced our 2016 MKT CPO since purchase as
Germain has serviced our 2016 MKT CPO since purchase as well as our previous new car purchase of a 2010 MKZ. Service experience on both was great. Staff and facilities were exceptional.
Germain has serviced our 2016 MKT CPO since purchase as
Germain has serviced our 2016 MKT CPO since purchase as well as our previous new car purchase of a 2010 MKZ. Service experience on both was great. Staff and facilities were exceptional.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Tom, we're delighted to hear that you've consistently had great service experiences with us at Germain Lincoln of Naples. Thank you for your continued trust and support!
Pietro was a knowledgeable salesperson who helped me
Pietro was a knowledgeable salesperson who helped me through the model analysis and ultimately which SUV to choose based on my desired options. I selected the Aviator Reserve on the showroom floor and Pietro had it ready to deliver when I returned to complete my purchase. The next morning. This is my first Lincoln and I am impressed with the technology and the price with incentives was terrific.
Pietro was a knowledgeable salesperson who helped me
Pietro was a knowledgeable salesperson who helped me through the model analysis and ultimately which SUV to choose based on my desired options. I selected the Aviator Reserve on the showroom floor and Pietro had it ready to deliver when I returned to complete my purchase. The next morning. This is my first Lincoln and I am impressed with the technology and the price with incentives was terrific.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Pietro provided such excellent assistance at Germain Lincoln of Naples! Enjoy your new Aviator Reserve and all its fantastic features. Thank you for choosing us for your first Lincoln purchase!
Austin was the consummate professional at Germaine
Austin was the consummate professional at Germaine Lincoln of Naples. He took great care of me and ensured excellent service to my car. Austin is warm, competent, and trustworthy. Stellar service provided to customers and their cars!
Austin was the consummate professional at Germaine
Austin was the consummate professional at Germaine Lincoln of Naples. He took great care of me and ensured excellent service to my car. Austin is warm, competent, and trustworthy. Stellar service provided to customers and their cars!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Marina, we're delighted to hear that Austin provided you with such stellar service at Germain Lincoln of Naples. Thank you for sharing your experience and trusting us with your car care needs!
I had a very pleasant experience with Lenny & the staff
I had a very pleasant experience with Lenny & the staff re the maintenance & communication of my cat.
I had a very pleasant experience with Lenny & the staff
I had a very pleasant experience with Lenny & the staff re the maintenance & communication of my cat.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Judi, we're delighted to hear that Lenny and the team at Germain Lincoln of Naples provided you with a pleasant experience. Thank you for sharing your feedback!
Germain Lincoln is a five star dealer.
Germain Lincoln is a five star dealer. We bought 2 brand new Lincoln Nautilus’ and have referred others there. Lenny in the service department always gives us red carpet treatment. They pick up our car and leave a new Lincoln to use. They always bring our car back clean too. Excellent Sales and Service experience every time!
Germain Lincoln is a five star dealer.
Germain Lincoln is a five star dealer. We bought 2 brand new Lincoln Nautilus’ and have referred others there. Lenny in the service department always gives us red carpet treatment. They pick up our car and leave a new Lincoln to use. They always bring our car back clean too. Excellent Sales and Service experience every time!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with Germain Lincoln of Naples! We're delighted to hear that our team, especially Lenny in the service department, has consistently provided top-notch service. We appreciate your referrals and look forward to continuing to serve you with excellence!
Pietro and every other contact could not have ‘been more
Pietro and every other contact could not have ‘been more cordial and professional. These guys get it.
Pietro and every other contact could not have ‘been more
Pietro and every other contact could not have ‘been more cordial and professional. These guys get it.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jim, we're delighted to hear that Pietro and the team at Germain Lincoln of Naples provided you with such a professional experience. Thanks for sharing your feedback!
Failed to tighten lugnuts causing wheel to come off
Failed to tighten lugnuts causing wheel to come off during their test drive doing significant damage to body and mechanics on our 22 Black Label Navigator L. Sent us home in Chevy rental (made us wait an hour at enterprise rent-a-car) (not a Lincoln) and have heard nothing in five days from them. Terrible.
Failed to tighten lugnuts causing wheel to come off
Failed to tighten lugnuts causing wheel to come off during their test drive doing significant damage to body and mechanics on our 22 Black Label Navigator L. Sent us home in Chevy rental (made us wait an hour at enterprise rent-a-car) (not a Lincoln) and have heard nothing in five days from them. Terrible.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
The staff is efficient, and do a great job!
The staff is efficient, and do a great job! They treated us ell, and answered all my husbands questions.
The staff is efficient, and do a great job!
The staff is efficient, and do a great job! They treated us ell, and answered all my husbands questions.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the kind words! We're glad to hear our team at Germain Lincoln of Naples provided efficient service and addressed all your husband's questions. We appreciate your support!