Germain Lincoln

4.9 out of 5 4.9
Rectangle 48
Sales 8:30 AM - 6:00 PM
Service 7:30 AM - 5:30 PM

Germain Lincoln Hours

Sales

Monday

8:30 AM - 6:00 PM

Tuesday

8:30 AM - 6:00 PM

Wednesday

8:30 AM - 6:00 PM

Thursday

8:30 AM - 6:00 PM

Friday

8:30 AM - 6:00 PM

Saturday

8:30 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

8:00 AM - 2:00 PM

Sunday

Closed

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
178 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    April 21, 2020

    Marc Hill was my service rep. Very professional. Quickly handled my appointment. Called when work was completed. Saw to it that I had my car as soon as... I arrived

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 28, 2020

    Michael Viau was excellent at tutoring me on the features of my new car. Leslie Sass went above and beyond to make me a happy customer. Germain Lincoln... of Naples is a very professional dealership

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 20, 2020

    Cheryl was her usual excellent self. She is a great service rep and the person I ask for every time I need something done with my car.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 3.0 out of 5
    November 11, 2019

    Driving Ford products since 1956 and purchased a MKC from Germain in 2015 with a service contract. Never had a service issue previously, but recently... a new Servise Advisor named Cherie waited on me. I wanted an oil change which was prepaid under the service contract. She said she would look the car over under the 30,000 maintenance inspection and I asked her to check the battery in the car's remote. I was shocked to be handed a bill for almost $750.00. She changed wiper blades, filters and the automatic transmission oil, which wasn't due until over 100,000 miles. I complained, but Service Manager Justin smiled and said,"Look how happy your wife will be since you took such good care of her car." She was not happy and neither am I. We will never deal with Germain again. Good thing the oil Change was prepaid or the bill would have been over $800.00.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    October 31, 2019

    My service rep, Cheryl Rehkopf, did a great job in setting up appointment and service including the delivery/swap of a loaner vehicle. Everything went... according to plan and I got some things done while the car was away. Nice benefit! Germain is a well run dealership with very comfortable facilities if one stays there while the service is done.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 30, 2019

    Love the pickup/return with loaner service. There was a snafu with a delay in pickup and Scott handled it masterfully! They really provide great customer... service.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 30, 2019

    I’ve own Lincoln cars since 1999. Not only it’s a great car but the dealership is excellent. I have been dealing with Naples Lincoln since 2004. Very friendly... staff and great service. My personal service person is Scott Moessner. He is very courteous and professional. When I call he already knows who I am. Lincoln’s service department is all the better with having Scott Moessner.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 30, 2019

    Cherie Rehkopf had the difficult task of telling me that my cherished, but ageing, Town Car needed some extensive work. She handled it brilliantly. A... loaner was whisked around. I had it for the weekend. Every detail was explained. And I asked for a lot of detail, no doubt to the exasperation of the mechanics. Cherie - caught in the middle - was calm and charming. And the car now runs beautifully. Unwanted expense, but a good experience. Thank you, Cherie.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 1, 2019

    The sales team was great and did a fantastic job getting us the deal we wanted . Big thanks to kaan dogan our sales consultant.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 26, 2019

    Great Dealership to work with for both purchase and service. Always treated right. They act more like your friend or family member when they see you than... just another customer.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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